BIZAY Arvostelua 

I ordered 300 custom promotional round stickers from Bizay. While the website design tool was straightforward and delivery took two weeks, everything after that was a complete disaster.

When the order arrived, every single sticker was defective. Half of my logo was missing, text had failed to print, and the print quality looked as though the printer had completely run out of ink.

I opened a complaint and uploaded the 10 photos required by their system, asking for a reprint. Instead of resolving the issue, they pushed back, asking if I had checked the entire batch and demanding more proof. After I sent photos of the end of the roll, they escalated their demands, insisting on photos of all 300 stickers or a full video. I took the time to record and send a video going through the entire roll.

Since submitting that video, they have completely ghosted me. I have sent multiple follow-up emails, submitted website forms, and called directly—all met with total silence.

Be aware that they are not based in the UK, leaving customers with very little recourse when things go wrong. Save yourself the hours of wasted time and frustration: give Bizay a wide berth and use a reputable alternative.
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Email update asking me to resend all the proof again. I did not receive any updates until I posted on Trustpilot.

Hello,

To analyze your complaint, we need your collaboration.
Please send us 1 photograph or 1 video showing at least 10 affected units of the product.
If the product has less than 10 units, send 1 photograph or video showing all units.
If the video size exceeds the allowed email sending capacity, please use the WeTransfer application to send us the video.
Sharing this information is essential for us to analyze in detail what may have caused this situation and prevent it from happening again in future situations.
We appreciate your understanding and apologize for the situation.
We are available through this channel or through our chat Monday to Friday, from 9am to 6pm.
Your feedback motivates us! If you had a good experience with my service, please leave a positive review.

Best Regards,
Customer Care Service
Bizay
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Update 3.

Bozay has not downloaded the video they request via WeTransfer. I have email 3 times with no contact. Straight back to ghosting again.

I stand by my first statement. Do not use Bizay, they are a bloody nightmare.

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Update 4. Email from Bizay.

Hello,
We regret to inform you that the link has expired. Please could you send us a new link in reply to this email.

Thank you for your understanding.

Comme il est impossible de joindre le service client par mail, alors j'écris ma doléance ici en espérant avoir un retour.

Je refuse de remplir le formulaire sur le chat puisque la seule solution envisagée est le renvoi d'un nouveau produit, or je ne veux pas.

Commande n° 5075032
Bonjour,

Je vous écris par rapport à la commande que j'ai passé chez vous.

Quelqu'un l'a réceptionnée pour moi fin juillet car j'étais en déplacement et je ne l'ouvre qu'aujourd'hui.

Je vous avoue être très déçue par la qualité des étiquettes.

Taille du logo (alors que je l'ai paramétré en ligne selon les indications proposées pour qu'il soit bien proportionné), couleur fadasse de l'encre utilisée et surtout, et certains rouleaux étaient abimés par endroits ; voilà les problèmes que je rencontre avec la commande que vous m'avez envoyée.

Etant donné que j'ai commandé ces autocollants dans le cadre du lancement de ma boutique en ligne, je ne peux tout simplement pas les utiliser au risque de décréditer l'image de ma marque dès le début.

Je vous remercie de prendre contact avec moi aux fins d'envisager un dédommagement même partiel compte tenu du fait que cette commande ne répond pas aux critères annoncés au moment de la souscription.

Je reste à votre écoute.

Bien cordialement.

Quality of the colors was terrible. So dull and washed out. You get what you pay for. Next time I'll go back to Vista Print.

Une arnaque...produit pas conforme et quand on fait la demande pour un retour,zéro réponse,et impossible de les contacter car pas de numéro téléphone..ne commandez jamais chez eux...

Absolutely terrible company. I placed an order through them, to then realise the image was in black and white this wasn’t made apparent until I placed the order, even though I uploaded a coloured logo . However as I put the order through my phone I didn’t see the final print to after I had paid. I immediately emailed to ask if this could be changed as I just put the order through and the money hadn’t left my bank yet. To be met with they can’t change the design as it’s put immediately through to production even though the money hasn’t left my bank, they are refusing to refund the money also and keep throwing there terms and conditions at me. I get it, it was my mistake but surely they could quickly change the design from black and white to colour for me. There is no customer service skills at all and no compassion it’s simply money to them. I’m very disappointed and frustrated. I will not be using them again!

I also made an urgent order which arrived several days after the promised delivery date, after I had left for the journey which the items were needed for. I had actually paid an extra sum for rapid delivery! On my return I made a complaint and was promised a full refund, which was never sent. Since then, nearly three months later, I'm still getting regular pop up notifications which I can't turn off. I've deleted all the notifications on the website, and have no Bizay app on my phone, but the notifications just keep coming. From Theo Russell, London UK.

Colis perdue par laposte Collissimo, pas de possibilité d'assistance de Bizay , première et dernière achat .
Service honteuse
Vous m'avez propose d'espérer, j'ai espéré et pas de livraison.
Vous pensez de faire quoi ?

Ordered 1000 stickers. The stickers arrived offcentre. Upon talking to customer service, they told me the image I uploaded was offcentre, hence the offcentre stickers.
I screenshotted my image from their own website, showing the file I uploaded was entirely centred, and heard nothing back.

Do not order from these people.

I have an order that was supposed to be here today, 8/13/26, but now the AI robot says it hasn't even shipped and will not be here until the 20th, which is too late. I can't cancel it. There is no customer service.

𝗔𝗕𝗦𝗢𝗟𝗨𝗧𝗘 𝗦𝗖𝗔𝗠! I am shocked that dodgy companies like this one exist online without being taken down. I paid for overpriced business cards because I was in a rush and thought they were legit (my bad for not checking better before).

The order was placed 40 days ago, and since the first day, the status has remained “Your order is available for production.” The current status says “In production,” while the estimated delivery date was 23rd July.

They’re not replying to my emails, and the chatbot is absolutely useless (what do you expect from a scam company), saying that my order doesn’t exist, while the status is still “In production, order paid.”

Be careful people. I will try my best to keep people from getting scammed here. Thank God I stopped my friend from ordering a huge batch of business cards from them. Would’ve been my fault since I recommended this company to him blindly when he asked me where I’d ordered my business cards from last time.

I am an experienced graphic designer. I've been trying to place an order with Bizay for days. Every time I upload my designs, their system wants to charge me an extra 1.99 for an extra check because my files were not saved as PDF/X1a, which is incorrect. The only way of communicating with the company is via the most pathetic excuse for an AI chatbot I have ever seen. It's like they don't want my money... which, after reading some of the reviews on here, is just as well.

Very Difficult to Reach Customer Service — Late Order Still Unresolved

I recently placed an order with Bizay for decals that were required for a specific trade show. The absolute latest date I could use them was July 31, but they arrived after the event and were therefore no longer useful for the purpose they were ordered for.

What has been even more frustrating than the late delivery is how difficult it has been to communicate with the company. I first tried using the virtual assistant, which did not resolve the issue. After completing a Bizay survey, I was provided with an email address and believed I finally had a way to contact someone directly. I sent my complaint there and immediately received an automated response stating that the email address was not monitored and directing me back to the virtual assistant.

I then tried another Bizay contact email and received essentially the same automated response.

I had expected to place considerably more printing business with Bizay, including brochures, decals, signage and other marketing materials, but before doing so I need to see how the company handles a legitimate customer-service issue.

I am simply requesting a full refund for an order that arrived too late to serve its intended purpose. At this point, I would appreciate someone from Bizay actually contacting me and resolving the matter rather than continually directing me back into an automated system.

no customer service i couldnt figure out how to leave a google review but this all i saw available

La livraison est toujours plus rapide que prévu, seul bon point.
J'ai passé une commande très importante et malheureusement tous les produits sont défectueux (tâches d'encres) malgré les relances aucunes réponses de leur parts. Impossible de joindre une personne physique et non un robot. Nous avons deux entreprises, nous commandons très régulièrement chez eux mais dès qu'il y a un soucis. Impossible de régler le problème.

Apres de multiples contact avec leur bot, impossible d'être mis en relation pour obtenir mon crédit de 700e suite à une commande annulé de leur côté.
Merci de me contacter rapidement.

Impossible de renseigner le formulaire

Le numéro de facture mentionné est la précédente et non la derniere, annulée, car plus présente dans le suivi.

Je remet un avis négatif vous esquivez mes demandes par mail vous auriez dû me livré depuis le 16 Juillet je n'ai toujours rien, on m'a envoyé un lien de livraison ne fonctionnent pas, j'ai demandé un remboursement leur IA me réponds que c'est pas possible, cette entreprise ce moque de ses clients !

Deeply regret purchasing from
Bizay - package never arrived and can’t talk to anyone about it - left a case ticket and never heard back. Paid extra for delivery to get there quickly before an event (21st July) delivery say contact bizay - bizay say contact delivery (tnt) never using them again - AVOID AT ALL COST

Update; no email as per reply below- still no response to my internal complaints and still no package

If anything goes wrong with an international shipment, there is no way to reach their customer service — no email, no phone number, no support.
The sender must file the claim, but Bizay provides no way to contact them.
The conclusion is simple: if your order is lost, you also lose your money because there is no way to request a refund.

Pas de vrai moyen de communiquer. Toujours pas de retour. Il m’a été livré que la moitié de la commande . C’est déplorable

Horrible Customer Service. I got tracking details last week for my order. It been stuck in one position. Contacted the courier and they confirmed this order is PORTUGAL and to contact Bizay. NO way to talk to a person. The virtual assistant says my order does not exist. Tried emailing and using the form but these are all referring me back to the virtual assistant.

EDIT: added 2 stars to the 1 star because the print work was actually really good. However parcel arrived late and there was no apology no real response by customer service