Bike Club UK Arvostelua 

Good company and easy to exchange bikes, thank you

Option change is disappointing
Great service as always but disappointed that the option to keep the bike as we have previously has been removed From what I understand we just have to keep paying the monthly subsciption regardless of the bikes age. When my youngest grandson reaches his teens and is on one of the largest bikes we will not need to use the Bike Club. Think the success has made the Bike Club greedy and no longer portrays their original objective.

Clear communication, simple process, great quality products. Could not recommend more highly!

We love BikeClub. Customer service is excellent. Fast and understanding that sometimes, you get a flat tyre and they sorted it. We have just traded up to a bigger bike for our son, and the bike is brilliant. We love the idea of Bike Club and recommend it to our friends.

Great customer experience despite hiccup of first bike delivery (no pedals). Swiftly resolved and rectified. Good quality bike. Satisfied with the setup!

Everything has been super easy from setting up and getting started with my son’s first ever bike to 9 months later (with many adventures and memories to cherish forever!) getting his next bigger bike. The transition of exchanging the bike was incredibly smooth and hassle free, offering many different choices for the next size up he needed.
Not only this, but knowing the bikes are fully checked by professionals before arriving with us makes the whole experience stress free!
I recommend BikeClub to everyone… it is definitely worth it.. especially when you have a son who practically lives on his bike!

Fantastic customer service. An issue resolved almost immediately by being able to send a direct email to a real person that was understanding of the situation.
I would 100% recommend getting a bike from these guys!

Time I have been with the bike club first class service i would recommend the bike club to anyone
All the best guys
John mcfadzean

Fantastic idea, fantastic service, very very happy. Forme Cubley 16 fits my little girl very well, she learned on a “stabiliser Halfords bike” but quickly outgrew that, in the two weeks we’ve had a proper bike she’s progressed so much. Thank you, you’re amazing.

It was very quick and easy to swap my daughter’s balance bike for her first pedal bike. The quality of both bikes is great, and I selected and received the new bike very quickly. I also love that the bikes are reused.

My granddaughter was interested in a particular bike which, although listed on the website, turned out not to be available. I had a friendly message from the Club saying they would let me know if a new one came in but, in the event, we decided to order another model. Having done so we had another message to say that our original choice was now available and did we want to amend our order. We did and the new bike arrived in good shape on the appointed day. One happy granddaughter thanks to the excellent personal service. A word too about the finance department who kept me fully informed about the pause on my existing direct debit and the new charges: very efficient, thank you

This is a great service and it's a good company that listens to its customers and helps wherever it can. The bikes are good quality. My daughter was struggling to learn to ride on a bike we had been given by a friend that had been a cheap new one from a big chain. The first day she got her frog bike we spent half an hour in a little slope and that was it, she could ride.

This is a very expensive way to borrow a second hand bike. Please do your research and look elsewhere as after paying the equivalent of RRP we still have to pay £35 just to return the bike. Advertising years ago stated that we could keep the bike after a certain amount of months, this has changed and apparently was hidden in the terms and conditions. I don’t understand why anyone would want to borrow a second hand bike at this cost. Please take this as a warning and buy a second hand bike, selling it on would recoup the costs while we have nothing to show over £300 on. Very expensive and disappointing lesson.

Authentic robbers. I have been a customer for many years. I had a bike after 36 monthly payments, you can own. I had another bike and that second bike after 30 months they said that this bike I cannot own, the reason, they have changed the program of renting bikes without letting me know. The worst is that now they charge £35 to return! (That amount was not said preciously) So basically, an ALREADY USED bike that i rented with them for 30 months + returns, will be +£360

Never again this company

Absolutely brilliant and afforable scheme when you have ever growing children.
I wish I knew about when my older child was younger.
I have just completed my first upgrade and return. The process was simple and straight forward.
Would highly recommend.

Bike is great, good communication throughout the order/ delivery period

Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.

Excellent idea to get everyone access to cycling without the huge costs. Seamless exchange process will use bike club as long as possible.

Great customer service.

I’ve used bike club for a while now and was happy with it at first but now I’ve come to return it I’m really disappointed to see it’s £35 to return a bike. I want to return two which would work out to be really expensive. In hindsight it definitely would have been a lot cheaper to buy a bike instead of spending so much on bike club.