Bike Club UK Arvostelua 

We have subscribed with two bikes over the last year, my sons keep on growing so we recently swapped the smallest bike and ordered a bigger one.

The process was so easy, we had to go for a used bike as no new ones were in stock, but the re-placement bike was in great condition. New bike delivered and old one taken at the same time. Easy peasy!

Love this service and the bikes that are offered.

Customer service has always been very helpful when we needed. Bike exchanges over the years have been done smoothly and promptly. We are very happy being members of the Bike Club with a very happy child cycling around!

Love the bike club, what a brilliant idea. Very happy with our bike and the service so far.

I have ordered a bike for my 5 year old, her first pedal bike from Father Xmas. I paid £14.99 delivery and chose the 5th December delivery date. I now look and see that the delivery has changed to the 2nd January 2026. Is this companies intent to ruin Xmas for children or something? No phone number to speak to someone, just an email address with 2 day response time. Shocking.

Bike was due to be delivered today. It didn't arrive. No contact from the delivery company or Bike Club. After much chasing, got a phone call from Bike Club this afternoon saying it wouldn't be delivered today. They will try and arrange a delivery next week but no guarantee. As this is supposed to be a Xmas present I'm getting worried. Very poor service.

Very expensive over the life of a bike. Much cheaper to buy a bike and either sell it on or hand it down.

Bikes were good and it’s a great idea… but would never do again as £34.99 to return each bike was extortionate.

Great service. We are in our 2nd bike now. Delivery was absolutely rapid ,later exchange happened without a problem. We would recommend it to anyone. Amazing quality bikes and we definitely saved money by renting than buying brand new one.

We have been a customer for many years, maybe 7 years now? The cost was very reasonable when we joined first but now it's just too expensive. The cost to return the bike is now £35, after paying monthly for a bike for 2 or 3 years this is just excessive. We have therefore returned the two bikes we had (£70!!) and have opted to buy as this is unsustainable cost wise. Shame as its a great idea 💡 but in reality the costs are now too high.

Think about the RETURN and DELIVERY and
EXCHANGE fee when signing up. Your kids will outgrow the bike quickly as the bikes dont come with handles that can go up so you will need to change the bike and it will cost you.
Have been a customer for over 2 years now so practically paid for rhe bike.
Worse you have to pay 35 for the return. And since we had two bikes for our two kids paid 70 to return.

Very professional. Easy to use site smooth delivery. Excellent bike

In theory this is a great service and 4 years ago when we first found these guys the idea was great and worked well. Now my daughter has grown out of the 2nd bike and the payments are so high each month that the value of the bike does not relate to the amount of time you have it. I'm sure when we first joined we had the option to keep the bike once paying off the value. This now does not seem to be the case and we have had no communication to advise us otherwise. I am currently trying to return the bike and the courier company ARROW XL they use for collection are the very worst company with such bad reviews and failed collections their communication is very bad for instance i have been on hold for 3 hours and still am told I'm 33rd in the que. Their online webchat does not work. On top of that The Bike Club charge £35 collection fee and expect the bike to be returned washed/clean and parts dismantled for the privilege.
The bike club also now do not communicate. i have emailed 3 times with no response and they do not have a phone number. POOR POOR SERVICE.

A good idea, but not very good value for money.

I feel a little aggrieved by my experience, we have had a bike for 24 full months, costing us around 2x the face value of the actual bike, then have had to pay another £35 on top to return it at the end of the scheme as I simply can't justify continuing it.

For context, our son had his first bike from 4 years old til 6 and for the best part of the first year used it intermittently, and didnt really start using it "properly" until maybe 8 months ago.

I would strongly consider just buying a cheap bike for a younger child, I was bought in by the constantly replace them for larger bikes as thye grow etc. Being a keen cyclist myself and knowing that they are very good bikes, but the truth is. . . a kid this age doesnt know the difference. Plus, we were never once contacted by Bikeclub to double check that the bike remained the appropriate size etc. Unless you are quite well off and money is no object, its a bit of a rip off.

Anyway, thats my experience.

Fantastic! Our third Bike Club bike. My son is so excited to swap bikes, and they have always been in such good condition (we get the refurbished Formes). He loves cycling so much, which I think is in no small part due to always having a good quality bike the right size for him. It is so easy to swap them when the time comes! Thankyou!!

From the variety of bikes to the ease of navigating the site everything was amazing
Good value and fab options made easy

A****Customer Service!
Unfortunately our bike was delivered without the pedals but after a quick email to The Bike Club, a set of pedals arrived the next day.
We cannot fault this company. They are fantastic!

Easy to organise, affordable, better for the planet! Great service.

The team could not have been more helpful and responsive. I had a bike that had been damaged, and they not only advised the solution but then offered to pick up and exchange in one go with the next size bike.

Such a quick and easy service - very speedy and helpful responses to my questions. We have now received the bike and it's in perfect condition. My son loves it!

Good company and easy to exchange bikes, thank you