Bike Club UK Arvostelua 2 243

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

Incredible introductory offer, beautiful lightweight, good to go out-of-the-box bike, one very happy child, outstanding customer service… VERY positive experience!

We love the bike club, the process is easy and the cost is affordable. My son is on his second bike now and I wouldn’t go anywhere else.

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

Very simple process. Very impressed with the quality of the bike received.

Dear Sir or Madam,

I am writing to file a formal complaint after witnessing an extremely concerning interaction on a live stream involving one of your staff members.

During the incident, the woman attending the customer behaved in a manner that was rude, impolite, and unprofessional. She made an inappropriate and racially charged remark by asking "Where are you from" in a hostile tone. Additionally, she threw the wheel and the water in a careless and disrespectful way, escalating the situation unnecessarily.

Although I was not physically present, the behaviour was clearly visible on the live stream and left a very negative impression. No customer should ever be treated in such a manner, and it reflects poorly on your organisation.

I request that this incident be reviewed urgently and that appropriate action be taken to ensure this type of behaviour does not occur again. I would appreciate confirmation that this complaint has been received and information on the steps you intend to take moving forward.

Sincerely, A concerned witness

They have really good customer service. They reply promptly and get any issues resolved in a friendly manner.
The bikes we received were good quality second hand bikes which were as described.
I have already recommended them to friends.

Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣

Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

Good communication. Clear service. Great option for growing children

Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!

Great bike and makes sense to loan while kids grow so quick.

Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!

Really easy to sort a bike swap, no hassle at all and excellent and responsive customer service. Highly recommend to avoid buying new bikes every couple of years and having to sell them on.

The Bike Club were very accommodating in scheduling a delivery date that ensured our son's new bike was here in time for his birthday

Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.

Great communication as always and any issues quick feedback. 5 star

Simple process, good communication, reliable delivery, great product.