Better Bed Company Arvostelua 479

Amazing company. I ordered my bed wednesday night, arrived Friday morning. Then they telephoned me to confirm my order. No delivery charges. I ordered a Kaydian otterman bed. The bed is stunning, it's transformed my room. It looks expensive and the craftsmanship is first class, made of wood, not MDF. The material is luxurious and high end, with attention to detail. I am so pleased. The bed was worth every penny. 10/10 for the Kaydian bed and 10/10 for the better bed company. A first class no hassle company with excellent communication. Just phone them and they pick up the phone. I am so happy, thank you so much.

Delivery on the way 1 stop away. So emptied room ready. 30 mins to go they cancelled the delivery saying it was due to a medical emergency.
We now have to put everything back out of the garage back to the bedroom. This may just be a problem with Byeway Logistics the delivery company. We now have no idea when we will get our bed
Not at all happy
Not too bad new delivery due Monday 11th will update review if all goes well.
It never.
Bed arrived on the Monday but with box damaged and a scratch on the headboard. The delivery company said it was damaged when they picked it up but where told to deliver anyway.
I suspect they noticed the damage on first delivery and made the medical emergency excuse to take it back to the factory.
Better beds company service thou did deal with the problem very quickly and offered a discount or headboard replacement. We took the discount which was paid in 3 days. The beds okay but did take me 6 hours to build on my own.

Second mattress bought from The Better Bed Company, this time for my elderly aunt.
As before excellent communication all the way through, asked for later delivery if possible, so I could be there to receive it, everything worked brilliantly, in time slot, very pleased. Highly recommend.

Great communication and very fast delivery (next day) product seems sound.

Allowed to order on the website. Next day delivery if placed before 13:00. Chased the next morning about the delivery time to find out it’s out of stock. No other like for like available. Why was I allowed to order!? Meh.

Great communication from Lee at the Better Bed Company. He quickly responded to messages and notified myself about delivery date and time frame. Would highly recommend.

Fast response, personalised service, efficient and friendly delivery, solid and robust mattress resulting in an excellent night's sleep, very comfortable.

Great product (Kaylex mattress) at excellent price efficiently delivered ( for free!)

Would not buy from this company again - damaged bed, didn’t arrive when said & when it did only box 1 of 2 came with the 2nd box a week later even though I had cancelled my order. I had to do lots of chasing. You also don’t get a refund until the box is on the lorry even though I emailed photos of the damage. The bed is also not coming from Better Bed Company it’s from another supplier. Lee was very helpful over the phone though but still wouldn’t buy from them again as clearly they don’t check the beds before dispatch.

Excellent service and excellent product, would not hesitate to recommend.

Good price, good communications, friendly and helpful service. One happy customer and would use again.

Fabulous mattress, Bamboo Vitality and extremely comfortable.
Faultless service from yourselves and the delivery men. Kept updated from purchase to delivery.
Will definitely recommend and purchase from you again in the future.

I would like to sincerely thank Lee for the outstanding service he provided. He truly went above and beyond to ensure that I received the bed I ordered the very next day. I contacted him several times, even on Sunday, with different questions, and each time he was patient, professional, and extremely helpful. This has been the best customer service experience I have ever had!

Good product and great communication

Delivered on time item has has described company very helpful

I would highly recommend Better Bed Company for their competitive prices, quality mattresses & brilliant customer service. I ordered a mattress from them but encountered a problem so I got in touch & Lee was really helpful, he sorted it all out, arranged everything with the warehouse & kept me informed throughout, he also resolved my issue faster than I thought it was going to be so that's a bonus too! I would definitely use this company again & would be happy to recommend them to others too.

I had to contact customer service as I needed a delivery address change– the response was incredibly prompt and helpful. Lee solved my problem in seconds and the experience was seamless.

Very helpful and kept us informed . Arrived really quickly

Nice mattress, arrived slightly late but the seller replied to me quickly when i enquired and the matress was delivered

They were courteous and patient