BECU Arvostelua 

Ashley, Customer (Member) Services, applied her accomplished professional knowledge, skills, and experience to deliver EXCEPTIONAL service and support.

She responded to my questions, comments, and concerns with Friendly, Personal, Pleasant, and Professional Member Services and Support.

Cindy resolved my financial concern by collaborating with BECU associates and management to provide a satisfying solution to my financial issue.

Please RECOGNIZE & REWARD Ashley for her EXCEPTIONAL Diligence, Professional, Personable, and Pleasant 5 Star ⭐️⭐️⭐️⭐️⭐️ Member Services support and satisfaction.

Thank you Ashley & BECU Team,

Kirk G. Scherz
(Captain Kirk)

Sorry to say but you can't trust BECU because they only care about sales. The employees are absolute horrific people, and the atmosphere is, "we don't want you here unless you buy a house, car, or open a new account". They are nice to your face but lack sincerity, as they only care about what they can get from you. Hey, at least banks are honest when they steal from you. Overall, even though they do offer some great interest rates, you can't trust the employees. I have sat down with many staff, and they are nice to your face, but if you watch their body language or see them talking to staff, you will notice the arrogant smirks and inconsistent body language

Went to sign up for Bill Pay in my online banking account, which at most banks takes a couple of clicks. Not at BECU. The signup form for some unfathomable reason does not allow spaces in the address field, so I decided to contact customer support to let them know of the issue instead of trying to work around it myself. The support person "Julie R." proceeds to replace all the Os in my address with zeros, changes my state of residence to WV without changing the zip code, and tells me to sign up like that. I question these changes because now the address is incorrect, but she tells me to, I quote, "Leave the address alone." So I click Continue as she told me to and get a predictable error message that the state doesn't match the zip, which I relay to "Julie R." After waiting an inordinate amount of time for her to reply, she finally comes back with this incredibly unhelpful whopper: "After talking to Leadership, I have now locked you out of online banking." This incompetent must have gone to her security team and told them that a client was trying to sign up with an invalid address (an invalid address that she herself created, mind you, and that I told her was incorrect). Now BECU expects me to prove that I am not a crook by jumping through random hoops, and after spending several hours on the phone and video chat with them today, my online account is still not reinstated. Spectacularly bad!

Don’t be fooled here, employees treat you worst than the mainstream banks that have to provide great customer service. There was a time when they were great because they were Boeing Employees Credit Union. The true original meaning of BECU. A labor union and people united.

BECU credit is the worst card I have had in over 15 years. They communicate with you after the fact by at least over a week and by then they have already made some disaster decision and your credit will be impacted. If you have the poor judgement to bank with them and have a credit card they will take your payment out of your account at 10-15 days after the due date - not at 30 days or 60 days but 2 weeks late and they will turn into a pirate and take your funds without your authorization. Doesn't matter if you have other charges coming out of your account BECU is going full mobster/pirate and taking what is there's with no regard for your autonomy.

The call center will not give any useful information. I called asking for confirmation of the payment that was pirated out of my account to pay their card and BECU could not locate the payment for a full week.

I was about to transfer all of my banking to this credit union thinking it was regional and respected - this is clearly not the case in 2024-2025. Be warned!

BECU has gone way down hill. Have been a member for over 20 years but will change that soon. Horrible customer service, not member friendly it a cu I want to be a part of any more!!!

Great place to do all of your banking. I’ve been with Wells Fargo for 20 years, and recently BECU approved me for a 50k auto loan, when everyone else turned us down, they gave us a chance. Decided to cancel out my Wells Fargo and did my banking with BECU. Nothing but great experiences, thus far!

Purchased an RV through BECU, 1st time I tried to make a payment by phone, they told me they couldn’t take a payment by phone until it’s past due. 2nd time I tried to pay from my Navy Federal account everything went through but was kicked back 5 days later, so back on the phone for the 3rd time and they took my payment, only took 3 tries over 6 days. The 4th time I tried to make a payment they said my mothers madden name was incorrect and wouldn’t take a payment, here I set in a branch trying for the 5 th time to make a payment…..wish me luck. Update. The next day I received a call from Kaitlin Walker who wanted to follow up with my bad experience. She was very helpful, after worked with me and after listening to my concern came up with a solution that isn’t perfect but works, she handled herself with charm and concern. Albeit that BECU has horrible policies, everyone I worked with was respectful and showed genuine concern. So the 1 star rating has been upgraded to a 3 star.

Non-existent merchant services (dedicated phone number, teller, agent) even though they offer business banking. I have had my business banking with BECU and discovered they charged my account $703.21 for a check written for $283.71 back in 2019. They said oh, it was a misscan. My accountant just discovered accidentally that Boeing charged my account twice for three payroll checks. If they had charged them twice at the same time, I would have seen it. But the charges were a month apart, appearing on two different months. There was no apology. They refunded eventually. I have 5 large charges to my account one week part and have no explanation of what they are. BECU is taking their sweet time to try and tell me who charged those amounts to my account. I have notified them that the initial splash photo on their business web site where a person's shoes are displayed in front of a beautiful vista is offensive. I said you don't put a pair of used shoes in front of someone's face. It is rude and undesirable, yet they continue to display it. Here's my biggest problem. If they are double paying the same check and showing them on separate months, that means they are doing it intentionally. I wish I could download the statements in excel format so that I can detect identical payments and find their errors myself, but they only provide PDF which is of no use when you have to read through hundreds of checks per month, over multiple months to find errors by BECU. BECU has been good for my personal account. It is just that they are not ready to offer business services and should just keep to personal banking and, from what other comments indicate, work on that to try and improve it for all of their retail banking services.

Tired of seeing two guys raising a child in their commercials!

Wow, I have never dealt with a bank that actually lied to me over multiple days. This used to be an amazing place, but it looks like the doors are blowing of this hink of junk as well, if you have more than 250,000 you might want to check the news and look somewhere else. I will never recommend them again and am foolish for doing so in the past. Ripped up my cards. Good riddance, aweful.

This credit union was okay while we used it, but they are an absolute NIGHTMARE when you try to close an account. We struggled for months to close our accounts, and they're STILL requesting more faxes. Meanwhile, since they kept our credit card account open, we owed them 4¢. Yes, 4 pennies. Since they had closed our checking account and we don't live in the state any more, we had no way to pay them. We taped 4 pennies to the letter and mailed it in—but apparently no one opened this letter. They reported us to the credit bureaus, and now our credit score has tanked by over 100pts—for 4 pennies. And they STILL won't close our accounts. Nightmare. Be warned!

A shout out to Dallas at the BECU Ballard branch. I had changed the name of two accounts, and was unable to sign up for online banking over the weekend. With one phone call she was able to resolve the issue and help get me signed up.
Thanks!

If I could give them a MINUS number I would! They were provided insurance at inception of loan. I get a notice they need evidence of Insurance again. I upload to their site as instructed. Again, they are asking for it. Uploaded a 3rd time. they say it takes 3-5 business days to review. All the while it's now been over two months and my account shows I still owe for their forced place insurance. I told them I'm not hanging up until you can confirm this is resolved. They want to send you back to their site, I said absolutely not! The system is broken!
If I ever need an auto loan again I will NOT be using them. HORRIBLE!! Sitting on hold as I write this.. says it's now resolved after they agreed to call my agent directly. Now I have to be forwarded to someone else to handle the Auto Payment portion. Fortunately this lady speaks English and I can understand! Since Dec. I have probably spent 2-3 hours working on this. If I could bill them for my time I would!
NOW, she says it takes 2 weeks for it to show in the system so I'll need to follow up in 2 weeks if I don't hear anything in the interim.
I will never use BECU for another service. PERIOD!

I tried to set up an account with BECU. After setting up account, I was unable to deposit money into my account. After requesting help, the teller said I could not make deposits into my account because I was not authorized to make deposits. They could not tell me how to make deposits after two calls to customer service. After I complained about poor service and my inability to make deposits, my account was suspended, and your company said they suspected fraud? They closed my account and implied I was using my account for fraudulent activities.
Someone who doesn't understand BECU's policy's is automatically suspected of fraud by BECU? I'm totally disgusted by the way BECU
treats its customers. I'm 69 years old and never been arrested once in my life, but to BECU, I'm treated like a criminal before I could make a deposit. This shameful treatment of customers needs to be elevated and visible, so potential customers know they may face being mistreated by BECU.

I have been banking with BECU for a little over a year. I like their low fees, multitude of atms everywhere, reimbursement of atm fees, if you use other non bank arms, their online bank app is easy to navigate, and being able to send and receive money on zelle. But mostly, what I pay most attention to, is their friendly employees! I have been to many becu branches throughout Washington, and have never been disappointed. If I lose my bank card and need a new one, I just walk into a branch and get one. I had some fraud, which they promptly put the funds back in my account, then after the investigation, send me a letter confirming the fraud and no issues are found. Today, I went into the Lynnwood branch by Alderwood mall, 15 mins before the bank would close, and got a loan, credit card and an overdraft line of credit. CYNTHIA LI took charge of my finances with expert finess and made me feel like I was taken care of by family. The 25% interest rate and a threat by the credit lender, is now gone. Replaced by 11% interest and a lower payment! The branch manager even came over to congratulate me, because I was so surprised at receiving so much, in so little time. I have no idea why anyone would go to any other bank. Their customer service is the best around.

Worst experience. No communication. It takes like 1000 attempts to get a single help. My car got towed because of the communication gap. They don't pick up calls. Offices close earlier than the official time. BECU employees themselves can't connect with other departments. I had to reschedule my international flight just to get one document from them because the portfolio team left early on Friday and would only be in on Tuesday due to it being off for MLK Day. And they wouldn't give the document to my friend even when I had a POA. And being totally honest, I have been trying this for three days, not like I just came on the last day, Friday. It totally sucks.

I don’t recommend BECU. I’ve used them for personal and business banking and generally find them very hard to work with. For example, I recently applied for a home improvement personal loan with them. I played phone tag for almost 2 weeks and was completely unable to get ahold of the loan processor. I have no idea what they wanted or needed - maybe email would have been easier? They ended up denying my loan request because the application was “incomplete.” We ended up using Tesla’s partners to finance our solar anyway. Really terrible experience overall with BECU.

I asked for an IRA that would not be taxed because the money was post tax dollars. They gave me one that now will cause me to have to pay 20% when I withdraw it.

I use the credit card from BECU. I had fraud charges on my account that I was late to notice because of that they will not refund any of the fraud money close to 5K in loss.