BECU Arvostelua 

BECU is no longer some little local CU anymore but for some reason they think they can get away with having restrictive hours and technology/apps/web interfaces that are dated and unreliable. Their online banking portal is down more than any other website I've ever seen!

They have basically never once notified me of blocking my card, and they have shut my card down mid-vacation, every vacation, no matter what I do. I did finally, for the first time, receive notification of my debit being blocked... via a text from a weird number with a janky URL and words typed with mixed cases, LiKe ThIs. When my card got denied the next day I didn't even connect the text. They recently had a widespread problem with scammers spoofing BECU's number and had big warnings about being skeptical of any contact from BECU every time you logged into your account so that's what I did.

If your card is ever blocked due to suspected fraud, their customer service is NOT available 24/7, which is absolutely insane. You're completely SOL if something happens after hours or on a weekend. Their fraud department is entirely handled by a third-party company and the communication between them and BECU is very poor. The fraud department employee was able to tell me more about a BECU-specific policy than the actual BECU employee! The BECU employees I've spoken with over the phone and in person are often snide and condescending, and they lack empathy. I've never experienced that with any other bank. it's almost like they know they can get away with being a little rude to nice people. There have been a few really great ones, though, that went above and beyond.

Identity verification leaves much to be desired. There are many more efficient, secure, and convenient verification methods but they choose to ask 20 inane questions in addition to the usuals. I had a joint bank holder removed from my account 10 years ago but "Birthday of joint account holder" still appears as a REQUIRED security question, with MY birthday as the answer.

After a stressful experience of having my only available card at the time blocked due to suspected but not actual fraud on a Friday night, then calling on Saturday to be told, by a real person, a BECU employee, that their outsourced fraud dept doesn't work weekends, and because Monday is a holiday I would have to wait until Tuesday to get help.... I'm rethinking where I keep my money!!! 3+ days of being locked out of your own money is pretty insane for a major bank in 2023.

Them being available on weekends only for things that make them money says everything you need to know. They aren't willing to invest in quality of life improvements for their customers because they are greedy.

The staff are very efficient and great to work with.thumbs up for the team that worked with me.especially abdillahi torre always very helpful answers all my questions .I needed an auto loan and this process went smoothly

It's the 14th of October and BECU cannot produce my September statement. How can they stay in business when they can't get the basics right? They didn't email me of the problem, nor did they apologize online until I recommended it on Facebook. I'm moving to Chase

I have been with BECU for 20 years and have recently moved my $ to a different credit union. Horrible CD rates compared to other CUs in the state. For at least 2 years now they have had off/on spoofing issues which has gotten so bad I had to block BECUs main phone number as I was getting 10+ spoofing calls a day. Pretty pathetic when you have to block your credit unions number. They are aware of the issue but can't seem to get a handle on it. The new CEO is all about DEI and is making this credit union nauseatingly woke. To top it off, annually they close on Columbus Day to have an employee rah-rah session (they call it a give back to the community day). Employees and many guest speakers are flown in and put up in expensive hotels. I shudder to think how much money is blown on food, speaker fees, hotels, airlines, rental cars/shuttles, swag, and overall entertainment for 3000 EMPLOYEES! Members need to know how much...afterall..BECU is MEMBER OWNED.

They delayed a payment transfer which resulted in my car getting repossessed. I was late on two payments and transferred the late payment funds, plus the current payment on the 19th. Both transfers did not go through until the 27th. They state that their transfers take one to two business days. It should have gotten there much sooner.
When I talked to someone on that Monday, she said “actually it could take a week”. That was not stated anywhere I could find. But as far as I knew, everything was fine on their end. When it did go through, I wasn’t able to make the payment because they froze the account without telling me. So, the money was there and I wasn’t able to pay. I planned on calling them that Thursday to figure it out, but that was the day they repossessed my car. I had no warning of this when I spoke to them earlier that week. There are some serious communication issues between departments and they will not work with you when you’re trying to clear things up. They demanded the full $14,000 loan payment at once or I don’t get my car back.
They knew I had a rental, but I kept having to wait 1 to 2 business days before even getting a response to an inquiry. This has costed me $450 in car rental fees and $324 to get my car from the impound lot. This is absolutely a terrible company. There are, of course, very nice people that work there and this is not a slight to them, but there were some that I talked to that were incredibly condescending and rude and patronizing, which resulted in me losing my temper as well. I just wanted some clear answers, and I kept getting the runaround and told I have to wait days for them to call me back. They have no patience or leeway for people that went through a temporary financial strain. I tried to fix the situation, and I wasn’t that far behind. They told me my last payment was August 30 and this all went down the end of September. That is not worth losing your vehicle and half a paycheck, just to have a vehicle while you’re trying to get yours back.

this is not the CU it used to be. soooo fussy about what they will and won't do and sometimes service reps. are or lazy to find the answer an unusual question. one in a while I get a GOLDEN, SUPER CAPABLE person on the phone, like female DESI,
so that's why I have not dropped BECU.

We are traveling internationally and notified BECU in advance with dates and country. We withdrew a cash when we arrived at our destination. We then received an email stating we needed to call and verify suspicious activity even tho we had done prior notification. I was on hold for 10 mins, and then guy on the phone was rude and aggressive and i had to answer 5 or 6 personal questions. He then asked me to verify the amount of a withdrawal a week prior. I was on vacation and did not have my account pulled up in front of me. I had to go into my hotel, log in and tell him the exact amount. He then asked me another personal question and then said he would unblock my account. Unbelievable. Why do I need to give advance notification if I am still going to be blocked?

their web page is constantly on the blink. fire the head of IT. get rid of everyone in IT. hire cognizant technologies to run the data centers. they rarely make mistakes. the head of IT at BECU should be shamed publicly, they are worthless garbage. .cognizant.com. plus while the USA sleeps cognizant is awake and thinking clearly in INDIA supplementing its American crew. i changed my dns to nord vpn dns 103.86.98.100 and 103.86.99.100 cleared up access probs

Extremely long wait times, locking up my account without notification. Customer service has gone down hill the last few years.

This review is specifically for the Mortgage department of BECU...if I could give negative stars, I would. I have been trying for almost 2 months to get paperwork needed to resolve my father's estate and it has been an absolute nightmare. No one seems willing to work outside of the "script" and they DO NOT CARE ABOUT ME OR MY SITUATION. No one calls me back, no one offers a solution, they just repeat the same BS over and over again. This is the WORST EXPERIENCE I have ever had and I will be sure to tell everyone I know what a horrible company this is.

If you like the 90's banking style then BECU is for you!
If you want anything remotely modern and easy good luck with them.

Sent me a link to review the mortgage loan app that i just submitted but the link doesn't work. I emailed them 3 days ago about this issue and have not received any type of reply. On my other mortgage loan w/ becu, they somehow manage to lose my mortgage payment every 12-18 months, which is completely unacceptable and frustrating when i pay online every month on the 25th, i've changed nothing on my end. They received all my other payments before and after the "missing" payment so either someone @becu is fraudulent or they are straight up sucky as a financial institution, borderline amateurs.

Do checking through them but not loans. Their whole advertising and company push is they are not cooperate and for the small guys to help. That’s a crock, it used to be that way 10 years ago. Their app is terrible. For checking and casual banking I think they are fine but for any other product I would look elsewhere.

I had over $10000 sent to my account from a completely legitimate source under the promise that they would not hold up my funds. BECUs financial crimes division locked my account and they will not let me contact this bogus office. I call it bogus because when a bank holds up money even for hours they make huge interest on it and I'm not talking about a measly 4% a year that they tell everyone else is a great deal. I'm talking about doubling their money in a day through several paths that I don't have time to get into. They have a class action suit against them and I assure you I will be filing one also. They took a number that I had entered into Zelle and used it to call a friend of mine, asking him who he was because I tried to Zelle some money to him. If it would have been
one of my investment clients, I think you can imagine how that would have gone. They are holding $6000 of my money and I can barley wait until they FBI shuts them down for all of their illegal business practices because eventually they are going to get caught. Before believing me just do some investigating yourself and read about all of the complaints against them. I am angry right now, but then I smile when I think about how the universe has a way of evening things out and this 20 billion dollar giant is nearing the end of trying to steal from the small business man. They are making to many mistakes and messing with my money was one of them. Stay safe.

I transfered funds from my HEL and requested a cashier's check. I didn't notice the amount was wrong until I walked out of the branch. I returned and asked if I could either get a replacement cashier's check or a 2nd cashier's check for the difference and they issued me a 2nd check. What I learned 3 days later is that the branch put a stop payment on the first check thinking I didn't want it. Did they call, email, text no. So my deposit bounced. I left without any discussion on canceling the first cashier's check

We used BECU for our business banking and had nothing but issues. If you love going to a bank and waiting in line for hours then BECU is your bank. If you want your banking online, find another bank.

The processes they've established nearly always force you to contact support and even led me into the bank on multiple occasions. Simply things like wire transfers, check deposits and withdrawals had me at their physical branch for hours. You're not wrong to say "but all these features are in their online banking app". True, but what you may not see is the red tape required to jump through the hurdles of using these features.

Just stay away. There are HUNDREDS of banking solutions out there. We chose Mercury and it has been a breath of fresh air.

I hope BECU is able to see the plethora of one star reviews on here and make some changes.

I went to a Speedway gas station and was charged $175 for $14 worth of gas. I disputed the fraudulent charge with BECU but they did not refund the money. In this time with so much credit card fraud going on, I need a bank that will look out for me! BECU will not!

Called customer service and got horrible service. First they locked up my account access, then when I called they said I have to visit the branch. I asked if I can talk to someone else but he refused to transferred me. Horrible. He was only willing to give me his first name with no representative ID. His name was Chacy A. as he claimed.

I got a loan through this bank when I bought my RV. I try to set up automatic payments and I have to call my bank and tell them that I want them to take it out and put it in my savings account from BECU. They do not take payments over the phone. You have to send "coupons " and a check for the easiest way to make a payment. How back in times is that!! Had I known how difficult this was I would have NOT gotten a loan from them.

BECU is the worst most overthinking bank ever!! I was denied a loan with an 821 credit score! 821!!! I will never seek a loan through them again!