BECKSÖNDERGAARD Arvostelua 126

Jeg har for nylig købt en Rallo Lotte Bag, og jeg må desværre sige, at jeg er skuffet. Tasken har en meget stærk (fiske)lugt, som er virkelig ubehagelig. Jeg har prøvet at kontakte kundeservice for vejledning omkring dette problem, men jeg har ikke fået noget svar. Det er virkelig frustrerende at føle, at man ikke kan få hjælp, når man har brug for det.

I recently experienced an issue with an order from Becksøndergaard, which I reported immediately. I was thoroughly impressed by how swiftly they responded. Throughout our interactions, the team was consistently courteous and polite, clearly striving to go above and beyond in resolving the matter of the missing items with remarkable efficiency. Additionally, they proactively informed me during our conversation last Friday that due to a bank holiday, I should expect the next response by Tuesday. This was greatly appreciated as it set clear expectations. Overall, the service was exceptional and the staff were incredibly polite.

I had a really quick response to my issue, with a fast turn around time to get the product replaced. The correspondence was really friendly. Would recommend!

Love their products. Their customer service is brilliant too. Sofie immediately resolved my issue and was so kind and courteous. I would absolutely recommend them to anyone. Thank you!

Förstklassig service
Är mycket nöjd med den service jag fick av Sofie Marie i samband med mitt köp. Proffsigt!

En fantastisk kundeservice og behagelig betjening og venlighed

I ordered a bag and when it was delivered it had some imperfections. I immediately reached out to the customer support and they helped me amazing. Their fast respons and solution were perfect for me. So even tho the quality wasn't what I expected their service was amazing. Sofie was really nice and helpful. Definitely recommend!

Fik en taske leveret med fejl i skindet, desværre var tasken blevet udsolgt, så bytte ikke var muligt. Sofie fra kundeservice var løsningsparart og tilbød en fin kompensation - så jeg trods mærke på tasken blev tilfreds.
Ikke første gang jeg oplever søde og imødekommende personaler hos B.S. det har dog ikke været ifbm reklamation. Kan varmt anbefale at handle hos B.S.

Reached out to customer service and they were delightful and fast! Thanks, Sofie!

God kundeservice.
Jeg fik en taske i gave i sommers, hvor lynlåsen desværre gik i stykker efter nogle måneder.
Jeg sendte en mail til kundeservice med problemet, hvor Sofie skrev tilbage at de vil refundere pengene. Super god kundeservice!

Snabbt svar och åtgärd på mitt problem utan att tveka!

Jeg oplevede en sytrådsfejl på en par natbukser og skrev til firmaet.
De svarede med det samme og sendte mig et nyt par bukser ❤️🔥

Poor quality items. the company don't offer full refunds. I odered a swimsuit from this company a couple of weeks ago. The swimsuit arrived almost a week later than planned despite paying for the shipping fees; The item was of poor quality with threads coming out of it. I sent back the item and had to pay £10 (the total shipping fees are now £20). It took them weeks to refund me and they only offered a partial refund. £20 down the drain, and they didn't even contact me. Avoid. There are better companies out there.

I had an issue with my order & I got a very quick response & my issues where sorted & now have my order which I absolutely love.

Super fast Customer Service and really helpful! Thanks

Super service, Sofie solved my problem fast en efficiently.
I will for sure keep buying their beautiful items.
A very happy customer
Saskia Clarysse

Replied within minutes and was so helpful.

Fantastisk service - søde, hurtige og imødekommende - alt hvad man kan ønske sig. Stor fornøjelse at handle med og hos BS - kan kun anbefale dem på det varmeste.

Excellent service!!! I made an error in my order and Sofie Marie was very helpful in getting it all sorted for me! I have purchased before and will do so again.