Bear Balanced Arvostelua 

Vastaus yritykseltä Bear Balanced

14.10.2026

Hi there,

A month without a shipping update or a reply is a long time, and we are sorry you were left to chase us. Every order deserves a confirmation and a clear timeline, and that did not happen here.

We are glad the gummies eventually arrived, even if they have not left the corner of the kitchen. Your closing word, communicate, is the right one, and it is the part of this review we have taken most to heart.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

18.9.2026

Hi Kelli,

We hear you on the cancellation, and we're sorry the whole order went the way it did: a 28-day wait, gummies you didn't like, and a request to cancel before shipping that was turned down. The taste feedback has gone to our product team.

To be transparent about how our subscriptions work, the terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout before an order is placed. As a Shopify-powered store we are required to present that disclosure on every subscription order.

There is also a way to handle changes without emailing anyone. Click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from your order, and pause, change, or cancel from there.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

18.9.2026

Hi Jeremy,

We're sorry. An order placed in January that still hasn't shipped by late March, with a label sitting unused since the 11th, is not acceptable, and being told the item was in stock only makes the wait harder to understand. There's no version of this where the delay is reasonable.

We can't resolve an individual order through a public reply, but your review has been passed to our fulfillment team with the dates you gave so the hold-up can be traced, and to make sure this isn't happening to other orders from the same window.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

18.9.2026

Hi Noemi,

Thank you for writing this, and we're sorry. A label with no movement behind it, and messages sent to two email addresses, Instagram, and text that went unanswered or were bounced from one inbox to another, adds up to an order that was paid for and then effectively ignored. That is on us.

Your review has been forwarded to our fulfillment team so the shipment's status is checked, and to the people who handle our inbox so that being redirected without an answer stops being anyone's experience.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

18.9.2026

Hi John,

Six weeks from placing an order to still waiting on it is far too long, and we're sorry you were left in that position. Ordering two months' worth in early February and having nothing in hand by mid-March would leave anyone disappointed in us, and you're right to say so plainly.

We can't sort out a specific order in a public reply, but the dates you gave have been sent to our fulfillment team so the delay is traced and understood, not just apologized for.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

29.9.2026

Hi John,

A shake that never gets mixed does nobody any good, so if the gummies survive a busy schedule where a powder would not, they are doing their job.

Good to hear the heads up before shipping was useful too. We would rather over-communicate on that front than leave anyone guessing.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

14.10.2026

Hi Ro,

Being charged for a subscription you believed was paused is exactly the kind of surprise nobody wants, and we are sorry for how the follow-up conversation went. The tone you describe is not our standard.

To be transparent about how our subscriptions work, the terms, with the recurring billing schedule, are displayed directly above the purchase button at checkout before any order goes through. As a store powered by Shopify we are required to present that disclosure on every subscription order.

The current status of a subscription can always be checked directly: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from the order, and pause, change, or cancel from there.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi William,

We appreciate the honest feedback, even though it is hard to read. The taste has gone to our product team, and it is something they are actively working on.

To be transparent about how our subscriptions work, the terms, including the recurring billing schedule, sit directly above the purchase button at checkout, before an order is placed. As a Shopify-powered store we are required to present that disclosure on every subscription order, and we take that obligation seriously.

You can also handle the subscription yourself whenever you like: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from your order, and pause, change, or cancel from there.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Linda,

We're sorry to read this. Being told a subscription cannot be cancelled is not how any of this is meant to work, and the taste has gone to our product team as a separate note.

For clarity, our subscription terms, including the recurring billing schedule, appear directly above the purchase button at checkout, before an order is placed. Shopify requires that disclosure on every subscription order we take, and we treat it as a real obligation.

The subscription is also yours to control directly. The account icon next to the cart at the top of any page on our site, signed in with the email or phone number from your order, lets you pause, change, or cancel it.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Kerri,

Appreciate you being specific about it. Blueberry is not for everyone, and a tart option without stevia or artificial sweeteners is a request we can actually do something with, so it has gone to our product team worded as you put it.

Glad the product itself is working for you in the meantime.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi there,

Thanks for setting out the sequence so clearly. Sending three emails and hearing nothing until after the box had shipped is a genuinely bad experience, and the gap in responsiveness has been raised with the team here.

So other readers have the full picture, our subscription terms and the recurring billing schedule are shown directly above the purchase button at checkout, before any order is placed. That disclosure is required of us as a Shopify store, and we take the obligation seriously.

For anyone who would rather not wait on us at all: the account icon next to the cart at the top of any page signs you in with the email or phone number from your order, and a subscription can be paused, changed, or cancelled from there.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Scott,

A card dispute should never be the route to stopping a subscription, and we're sorry that is where this ended up for you.

For clarity, the subscription terms and the recurring billing schedule sit directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present that on every subscription order.

Cancelling is also something you can do yourself in about a minute: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from the order, then pause, change, or cancel from there.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Lou,

This is not the experience we want anyone to have, and we're sorry a charge landed after you thought you were done with us. Your note about the taste has gone to our product team as well.

To be upfront about how the subscriptions work, the terms and the recurring billing schedule appear directly above the purchase button at checkout, before an order goes through. Shopify requires us to present that on every subscription order we take.

For the future, the subscription itself sits behind the account icon next to the cart at the top of any page on our site. Signing in with the email or phone number from the order lets you pause, change, or cancel it.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Rosemary,

Short and blunt, and fair enough. We would rather hear it than not.

The gummy is something our product team is actively reworking, and your verdict has been passed along to them. The service side is on us, and we are sorry that dealing with us left you with that impression instead of a resolution.

There is not a lot we can put right from a review alone, but the feedback does not stop here.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Jackie,

Getting two different answers about a return is confusing, and we are sorry that is how it went. The taste feedback has gone to our product team, and that is exactly the kind of note they act on.

So other readers know how the autoship is set up: the terms, including the recurring billing schedule, are shown directly above the purchase button at checkout, before the order is placed. As a Shopify-powered store we are required to present that disclosure on every subscription order.

The autoship is also yours to change whenever you want, through the account icon next to the cart at the top of any page, signed in with the email or phone number from the order.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Jill,

Thank you for taking the time to write this, blunt as it is. Being told one thing about a return and then something else afterwards is the part we find hardest to defend, and we are sorry it landed that way.

On the taste, your reaction has gone straight to the product team. A gummy that someone has to force down is a failure of the product, not of the person eating it, and that is how we are treating the note.

We cannot undo how this went, but it has been logged where it will be read.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Rob,

Emails going unanswered while marketing keeps arriving is a bad combination, and we are sorry that is what you got from us. Never receiving the first order at all makes it worse.

The silence is the part we are working hardest on. Someone who has to chase us twice and hears nothing either time has been let down twice, and there is no version of that we are comfortable with.

If it is ever useful, a subscription can be managed without us: the account icon next to the cart at the top of any page, signed in with the email or phone number from the order, lets you pause, change, or cancel.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi there,

Texture took us longer to get right than the flavor did, so seeing it called smooth is quietly satisfying. The dose is deliberate too: enough to be worth taking every day without turning it into a chore.

Thank you for the note, and for the kind word about the team.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Janice,

A second shipment and a charge you were not expecting is the kind of surprise no customer should get, and chasing addresses that bounce on top of it only makes the whole thing worse. We are sorry.

So that other readers have the full picture, our subscription terms and the recurring billing schedule sit directly above the purchase button at checkout, before the order is placed. As a Shopify-powered store we are required to show that on every subscription order, and we take the obligation seriously.

A subscription can also be handled without going through us at all: the account icon next to the cart at the top of any page, signed in with the email or phone number from the order, where it can be paused, changed, or cancelled.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi there,

We hear you on the cancellation process. Repeating a request and then watching the shipments keep arriving is maddening, and we are sorry you have been put through that.

For clarity, the subscription terms and the recurring billing schedule are displayed directly above the purchase button at checkout, before any order is placed. Shopify requires that of us on every subscription order we take.

The quickest route to stopping one does not involve messaging anybody: the account icon next to the cart at the top of any page on our site, signed in with the email or phone number from the order, shows the subscription and lets you pause, change, or cancel it on the spot.

Positively,
Bear Balanced Team