Bear Balanced Arvostelua 

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Jennifer,

A management page that throws an error is the last thing anyone needs when they are trying to stop a subscription, and we are sorry that is what you ran into.

To be transparent about the setup, the subscription terms and the recurring billing schedule are shown directly above the purchase button at checkout, before an order is placed. As a Shopify-powered store that disclosure is required on every subscription order we take.

If the link you tried failed, the one that works is the account icon next to the cart at the top of any page on our site. Signing in there with the email or phone number from the order brings up the subscription to pause, change, or cancel.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi MJ,

That is a specific description, and not a flattering one. The size of the gummy and the medicinal note have both gone to our product team, along with your point about five at once sitting badly.

We are sorry the second bag ended up unused. Nobody buys a follow-up bag expecting to give up on it.

If the powder is working better for you, that is genuinely the right call. Creatine only does anything when it is taken consistently, so the format you will actually stick with is the one worth keeping.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Henry,

Sour is not the flavor anyone here was aiming for, and a bag that tastes off is worth flagging, so thank you for doing it. That has gone to our product team along with the detail about the batch.

The logic you are describing, where the only returnable bag is the one nobody opened, is a fair thing to find frustrating, and we are not going to pretend otherwise.

Your note is on the record here, and notes like it are what shape the next batch.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi there,

Sixty days at the full serving is a real trial, so it is disappointing that nothing showed up for you at the end of it. We would rather hear that than not.

Creatine does land differently from one person to the next, and a result that never arrives is still useful information on our side. Your experience has been passed to the product team.

Good to know the taste held up, at least. Thank you for giving it a proper run and for taking the time to say how it went.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Chris,

Going this long without the product you paid for and without a straight answer is indefensible, and we are sorry. Promotional emails continuing to arrive in the meantime only makes it worse.

There is no explanation that makes that acceptable. What we can say is that the pattern you describe, support requests falling through while the marketing keeps running, has been raised here as something to fix rather than a one-off.

Your closing line is the right one. Communication was the failure, and that one sits with us.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi there,

Thanks for weighing both sides. Beating powder is the bar we set for ourselves, so it is good to read that the gummies clear it for you, vegan formulation included.

The slow shipping and a reply that did not actually help are fair hits, and both have gone to the team. Neither is the standard we want to be measured against.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

20.10.2026

Hi Jen,

Thank you for telling us about this. Pain like that is alarming, and we're sorry it happened, especially after other brands had given you no trouble. Please do check in with a doctor about it.

For anyone wondering about what goes into the gummies, every batch is third party tested by Eurofins, and the product is manufactured in an NSF certified, cGMP compliant facility.

We also hear your disappointment about the unopened packages, and that feedback has gone to our team.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Bobbie,

Being the one somebody keeps coming back to is harder to earn than a first order, and it is the part we pay most attention to.

Thank you for sticking with us, and for taking a minute to put it in writing.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Vince,

Paying for two and receiving one is a straightforward problem, and we are sorry it happened. Chasing down a missing shipment should never land on the customer.

Orders that ship in parts are exactly where things go quietly wrong, so this has been passed to the fulfilment side here to look at rather than filed away.

Thank you for writing it down instead of letting it slide. Three stars is more generous than the experience deserved.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

18.4.2024

Hi Cindy, we have a strict refund policy around subscriptions and a double opt-in during the checkout process to ensure those purchasing a subscription are made aware.

Your subscription was not refunded because you did not cancel it prior to being charged for your refill - per our subscription cancellation policy as outlined on our website.

Our product is used by professional athletes and fitness enthusiasts alike - we are certain you will enjoy the same benefits despite having preferred cancellation prior to fulfillment.

We would also greatly appreciate not leaving reviews on our Amazon account, where your purchase was not made. Adding insult to injury to those of us who run an honest business is truly disappointing for all involved. We have reported the account but would still very much appreciate withdrawing it in your own time.

All of us at Bear Balanced wish you the best and a better experience elsewhere for your creatine needs. Thank you.

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Mike,

Indispensable is a strong word and we will happily take it. Taste was the piece we spent longest on, since a supplement nobody enjoys is one that quietly gets abandoned around week three.

Thank you for the review.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Tanner,

Delicious and effective are not supposed to be in tension, though we understand why people assume they are. Plenty of things that taste good do nothing at all, so the skepticism is earned.

Glad the gummies settled the question for you. Thank you for writing.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Mary,

Reliable is a quieter compliment than most, and probably the one we would pick if we could only have one. A noticeable difference in the gym plus a shipment that turned up quickly covers most of what we are trying to do here.

Thank you for writing it down.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Sarah,

Enjoyable and prompt will do nicely. Creatine has a reputation for being a bit of a chore, so making it something people actually look forward to was most of the point.

Appreciate you taking the time.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Hannah,

A year of ordering gives your read more weight than most, so thank you for setting it out properly rather than in a line.

Delays of a month past the expected date are not something anyone should have to plan around. The batch to batch taste drop is the more useful flag though, and it has gone straight to our product team. Consistency between runs is something we ought to be getting right.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

2.10.2026

Hi Ray,

Feeling stronger is the measure that counts, and if getting there no longer involves a shaker bottle and a gritty drink, better still. Powder does the job, it is just very easy to skip.

Thank you for the recommendation.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Greta,

An order that never physically reaches the carrier, with the tracking confirming as much, is a failure at our end of the process. We are sorry you were left watching it sit there.

The phishing texts are worth separating out. Messages like that do not come from us, and we would never ask anyone for payment details or account access by text.

Orders stalling after a label has been created has been raised internally, because a tracking number without a shipment behind it is worse than no tracking number at all.

Thanks,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

22.9.2026

Hi Chris,

Taking payment and then leaving you without shipping information is the heart of this, and it is the part we cannot argue with. We are sorry.

A track-order link that loops back to the website instead of showing a status is its own failure, and it has been flagged here as one.

An order was paid for and the information you needed never arrived. That sits with us, whatever else is going on around it.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

25.9.2026

Hi Colman,

Two things went wrong here and both sit with us: the shipment ran late, and a straightforward request to cancel a duplicate order went unanswered. Silence on a question that simple is the part that stings most, and it is not the standard we hold ourselves to.

The delay and the unanswered message have both been raised with the team that handles fulfillment and correspondence.

Positively,
Bear Balanced Team

Vastaus yritykseltä Bear Balanced

14.10.2026

Hi Gary,

Thank you for the honest account, and we're sorry it comes so long after the fact. Paying for an order, receiving a string of delay notices, and then hearing nothing at all is not an experience we can defend.

Being passed between inboxes without a real answer only made it worse, and that is on us. Your review is a clear reminder of what happens when communication breaks down, and it has shaped how we handle orders today.

Thanks,
Bear Balanced Team