Beal Homes Arvostelua 

We had sold our house in France and found a house in England. 2 weeks prior to completion the sellers pulled out leaving us homeless as the French system works in reverse in that contracts are signed at the start of the process.
We saw our Beal Home on Rightmove and contacted Claire the amazing sales executive.
Claire understood our circumstances and gave us all the help, and more, we needed to progress our purchase.
We paid the deposit and entered the 15 day cooling off period during which time we had a number of requests and all were answered to our satisfaction.
Christmas then got in the way which slowed down the legal process when everything stopped for 2 weeks.
Claire recommended a solicitor who had done a number of completions on the estate and they too were excellent.
With some pushing from us we completed the purchase of our Beal Home in 3 weeks!
We are really pleased with our new home and the aftercare service is excellent too.

This is the second home we have bought built by Beal Homes. The service we received on both occasions was outstanding from start to finish. Laura was extremely welcoming, had good knowledge of all of the houses and genuinely cared about our experience.

We have found that the finish of Beal houses compared to other builders is second to none and their houses are finished to a very high standard. This meant that it was a no brainer to buy a second Beal home!

The opportunity to part-exchange our home as existing Beal Homes customers was really straight forward and took the stress completely out of moving house. This was a result quick and easy process. Moving to another Beal Home meant that we had no concerns regarding the finish or quality of the house.

Beal Homes have been excellent, our home is lovely. Their window installation sub-contractor has let them down dealing with snags, but Beal themselves have done everything they can.

The sales team were a great team who we dealt with in the process of buying our house. Jayne and Lindsey were brilliant with dealing with us due to being first time buyers. Helped us with any questions we had and were very supportive.

However the customer care team have not been helpful and have done nothing but push us back. We do not get responses in a timely fashion and if we want updates on anything we are the ones chasing despite it’s being “in hand”. We were fortunate enough to find little to no issues with our house when we moved in, despite hearing about issues other resident’s had. However, we recently had an issue where our kitchen flooded. Coincidentally, multiple other houses had the same issue the exact same night. Whilst I am very understanding as to what happened to us all, I do not think that a call from the customer service team, as soon as I notified them what happened, telling me “this is not covered by warranty” is very professional at all. As a person who works in a very customer facing role, you are trained in damage control and how to deal with issues that may arise. Even more so as a housing company where people have spent thousands of pounds for a bespoke house with “guaranteed” standard. Beal homes do not take responsibility for any issues that happen in their builds. There’s only one explanation for why these issues occur, and it’s cheap, bad quality parts used to put the houses up as quickly as possible.

We also advised that a family member recommended us to live on the estate, to which we were advised and have in writing that they would receive a £250 referral bonus. That was Nov 2024 and they still haven’t received it.

In my opinion, the customer after care experience leaves a lot to be desired

Haxby Owner – Purchased December 2024

This rating is based solely on the aftersales customer service team, which honestly deserves zero stars — but that’s not an option.

Beal Homes presents itself as a 5-star builder, and at first, they certainly appear to be a cut above the rest. The Design Lounge experience feels premium, the sales team were outstanding, and early on we would happily praise Beal for what felt like exceptional service.

However, the aftersales customer service team is the complete opposite. Their priority seems to be protecting Beal’s bottom line — not delivering the level of customer care you would expect from a 5-star builder. Rather than resolving issues, they appear more focused on shifting blame onto the customer at every opportunity. In particular, the approach led by Deborah Thompson (Customer Care Manager) is extremely damaging and could be the reason Beal eventually loses its 5-star status. Our experience has been nothing short of diabolical.

Our very first issue was a broken window in Bedroom 4. We were immediately made to feel as though we had caused the damage. Only after numerous calls and emails did they finally send a contractor, who confirmed there was no impact point and that this can happen in new builds as the structure settles. It was not our fault.

Other issues followed quickly:

A radiator fell off the wall early on — narrowly missing our dog

The patio door wouldn’t open when we moved in

The garage door didn’t work properly

And then came the kitchen floor. It warped, despite the fact we only use a spray mop and have no leaks. It took Beal eight months to investigate — I’ve never known any KPI that allows an eight-month delay. Their contractor blamed “water ingress”, which is simply not credible. The product was clearly not fit for purpose.
Beal offered a very small “gesture of goodwill”, far from what was needed to put things right. We replaced the floor at our own cost, upgrading it to avoid future issues.

On installation day, Beal were contacted about the screed level not being sufficient to raise the floor and avoid gaps. Beal agreed over the phone to address the gaps afterwards and told us to proceed. Now they are denying this and changing their story entirely — again shifting blame away from themselves.

The root cause of this whole situation was inadequate flooring, yet Beal refuses to take responsibility.

Throughout our entire aftersales experience, Beal Homes has been consistent in one thing only: moving the blame. They do not look after their customers, they do not fix issues properly, and they twist the narrative at every turn.

Please be cautious if you choose this builder.

If you read reviews, you'll only see positive reviews of the sales process, the design lounge and initial purchase. I can guarantee all those customers will be back with a 1 star review, driven by the aftesales service.

Thank you Tessa and Kennedy for your time and patience while we went through the many different choices and for helping with the adjustments to keep us within budget. All in all a very customer friendly, professional team.

I had a fantastic experience at the Design Lounge. Amy, Tessa, and Kennedy were so friendly and knowledgeable, they were brilliant. The process what seamless and the amount of choice was great without being overwhelming. There was absolutely no pressure to go for the upgrades over the standard options if I didn’t want to, and most importantly I’ve designed my first home to exactly how I’d like it in just a few hours without feeling like I’ve made any compromises anywhere.

Our experience with Beal Holmes was fantastic from start to finish. Esna in the Sales office at Bishops Green was brilliant to deal with - very helpful and informative from start to finish. The Design Lounge was such a great experience with help from Tess, Kennedy and Harriet we designed our house just as we wanted it - we especially love the kitchen which they helped us put together. Once our house was ready we arrived very excited for our big reveal with Tess, and were certainly not disappointed, Tess again was fantastic showing us around and really making us feel looked after. On moving in day we received a lovely hamper and a visit from Danny, Site Manager who made sure everything was as it should be and welcomed us to our new home. 10/10

We had our choices appointment with Amy and the service has been amazing! All the options were discussed thoroughly and we had a fantastic lunch which topped off the day

Kennedy and Amy were excellent and the design lounge. There are so many decisions to make and it can be very overwhelming, but they didn’t rush us, and helped up where we needed it.
They were both fabulous, honest and we are very happy with our choices!

Amy was great, gave good recommendations on colour schemes - made the experience stress-free and amazing! Can’t wait to see the options in person upon completion.

Couldn’t recommend enough, Amy and Kennedy were absolutely amazing. Made the process extremely smooth and made recommendations were needed. We came away extremely satisfied and super excited to see the final outcome! Thanks guys

Brilliant design team, made the process easy and fun!

What a truly wonderful and unforgettable experience! The design of our house is absolutely stunning, and we couldn't be happier with the results.

The entire team was incredibly helpful and went above and beyond to make the process enjoyable. They were not only professional but also super friendly, making us feel right at home. It was such a thoughtful touch to be offered drinks and food, which really made the whole experience feel special.

We are so grateful for their expertise and kindness. This was an amazing experience from start to finish, and we'll cherish the memories of creating our dream home with them.

Fantastic experience! First time meeting Amy and Kennedy , who made the whole process smooth and exciting . Really impressed by the amount of choice , as we did this 7 years ago and the range has doubled if not more! They both went through each element in depth and we didn’t feel pressured to purchase additional extras but equally shared really good ideas , accommodating budget or if we were wanting to upgrade and spend a little extra. Thankyou for creating our dreams on a mood board - really inspiring , nothing short of supportive throughout and can’t Thank you both enough!

Absolutely fantastic visit. Plenty of options and excellent quality products to choose from. Al the ladies were knowledgeable, patient and enthusiastic. Kennedy and Amy were delightful. No pressure to make choices and we were given plenty of time to take care of our dog. Thanks so much.

Visited the design lounge today and had an amazing experience. The staff were so helpful throughout the whole process of choosing our selections for our new house. Couldn’t recommend it more!

The whole team at Beal Homes were absolutely amazing, the professional is second to none. I would highly recommend anyone to consider buying a Beal Home as the quality is excellent.

The girls were wonderful and very helpful explained everything with upgrades and deco
Made us very welcome spot on

We went to the design lounge today to make the design choices for our new home. Tess, Amy and Kennedy were all so helpful throughout the whole process, talking us through all of our options, options to upgrade then helping us to bring our vision to life. They were helpful without being overbearing and were not pressurising into any upgrades. Everything was explained in detail, and they went above and beyond to find out any questions we had. The whole experience was one we will remember , from first walking in to taking photos of us with our design choices and allowing us to bring our families in to look. I would definitely recommend these lovely girls!