bbxbrand Arvostelua 

I have purchased from here a few times and their return policy for the U.S. has always been subpar. You pay $30 or so for shipping and then would have to pay to return it on your own.

Look like they are now providing the option for you to request a generated label, which would deduct the shipping costs from your refunded amount. The return window once you have requested the label is vague and inconsistent. One of their emails' states you should return the item(s) within 10 days or the label will no longer be valid. I sent off the return with the postal service on the 7th day.

About 2 weeks after, I was checking for updates in my inbox only to see I had received any updates and came across an email stating the label was invalid because I supposedly did not return the item within the given time frame . The email was sent 7 days after I requested the label (did not see this and had already sent off the return) . This email had stated international orders had 14 days for the package to be received - based on that the order should've had 8 more days.

The policy overall is shady and doesn’t make sense for several reasons. First, the amount of time you have to ship an item after label creation is unclear - somehow they're combining this with actual shipping/delivery time back to them. Second, if what is stated on the website is accurate, why would my label be canceled after 7 days. They should explicitly tell the customer how many days do they have to ship it off and give a clear date of when . Third, they're choosing postage options that do not have effective tracking and using that to determine if you sent your item(s) back.

I reached out to customer service whom is explaining that I supposedly did not "hand over" the package . They sent a screenshot of the tracking status not being shown, only the label being created . The status isn't being shown because the shipping option they are using has limited tracking. I have the receipt of the date it was sent off as proof this item was sent back within the window . I had to reach out the postal service and was told the item is in customs and has limited tracking available.

This is a poor business practice and genuinely doesn't make any sense. Why would a customer reach out to about a return if they didn't send it ? I purchased this item during a sale and was only permitted a gift card for the return, I don't have a reason to make false claims. Not only do I not have the item, but I also have not received a gift card meaning I am about $250 in loss.

Edit : As you can see in their reply they’re trying to justify the label being canceled, which still does not address the issue and confirms what I stated above .

If you have a certain amount of time to return the item , you should be allotted the indicated time to do so. If not, they should be clear on the date which they need the return to be shipped or else it would be cancelled . It doesn’t make sense that your label would be canceled before the time mentioned when that is not explicitly stated in their policy .

They’re also failing to acknowledge that I have provided a photo receipt from the postal service to confirm the item was actually sent .

Buy at your own risk. I ordered the Londres maxi and only got a single wear out of it. After dry cleaning the ropes unwound. I reached out for an exchange in good faith, assuming it was a one-off situation. They offered zero support beyond a “sorry”.

I honestly thought ild seen it all. I'm so angry about this. I checked the returns policy before purchasing and it says returns within 14 days. Short window but fine.

I've just gone to return the items because I bought two sizes with it being a new brand for me to try and the dress is see through and EXTREMELY long ( I'm 5ft 8 and wore 6 inch heels and the dress was still too long) and now I can't return it because I used a DISCOUNT code??? That's a new one for me. I'm now £330 out of pocket which I'm livid about.

Who knew that because a discount was applied to a the dress that I purchased and it’s returned, you don’t get a fun refund. That’s rubbish bc buyers are entitled to a full refund.

Terrible customer service. I ordered a dress and cape to for a maternity shoot and explained that I had to have lots of medical appointments which caused me to miss the deadline for returns by only a couple of days. The sizing of the dress came up too small and I asked if they could refund, or at least exchange for a larger size so I could still use the dress. Completely unaccommodating and refused

Horrible customer service experience.

Seven days ago, I ordered a dress from their website because the estimated delivery time was stated as 2–3 days. I needed it for a wedding this weekend.

When I realised it would not arrive on time, I emailed them four days after placing the order, as the dress still had not even been dispatched. I asked to cancel the order to avoid unnecessary delivery and return costs, since I knew I would no longer be able to use the dress.

They told me this was not in line with their return policy. However, seven days after placing the order, the dress still has not been dispatched. Despite me clearly explaining days ago that I will return it if it arrives late, they are still insisting on sending it out, which is a complete waste of time, packaging and delivery.

Overall, this has been a very disappointing experience: extremely late dispatch, no flexibility, and poor customer service. I would not recommend anyone buying from this brand!

I was so surprised at the quality of the fabric for the price!! I ordered a blazer which was 3 times what you’d pay in say Zara, yet Zara has better quality. Also the pictures and what you get look nothing alike, it’s like you get a Temu version of the picture on the site

The worst brand i've come across. currently starting small claims court for refund of almost £500 owed that they are unlawfully with holding.

Such amazing quality and came straight away, never had a bad experience with this brand - grateful!

Their sizing chart is off. I ordered 2 dresses during their BOGO sale and the dresses are too small due to their sizing guidance being incorrect. They won’t let me exchange the 2 dresses for another size. I’m essentially losing the BOGO deal I originally purchased because they won’t let me exchange the sizes. And they won’t provide a refund.

They also have an issue with their return labels. So I can’t even return the dresses until they resolve that issue on their end.

UPDATE TO THEIR LIES OF A RESPONSE. I have emails from this morning stating that there is an issue with the returns portal. I DO NOT have a return label and it was never provided to me to download. I was told it may take a couple of days. Secondly, I understand there are no exchanges and only store credit provided with a return. I made a purchase for TWO DRESSES and BBX is only allowing me store credit for ONE. That is my issue. I made a purchase for TWO and you won’t honor my purchases.

THE WORST CUSTOMER SERVICE EVER!!! I returned a package back to them using their own return shipping label since July 1st and it is now September 26th and I still haven’t received a refund. They refused to take accountability for their terrible shipping label and have held my money hostage. They did not offer any sort of compensation or compromise. The tracking number says the return package has been waiting for them to pickup since JULY!!!! I don’t have the merchandise neither do I have my money back. Very fradulent business with horrible regard for their customers.

Ridiculous cost for international shipping (equivalent of £35) Ok sure. I copped it. Then to have almost the same amount again charged in customs and duties!!! Ridiculous.

And all for the dress to be too big and the quality was lacking. Was going to return it. Only for it to be store credit only and the shipping costs have to be covered again also.

Other international brands have their shipping be reasonable with easy cost free returns to the customer and and actual refund not store credit. Will never purchase from here again!

Si je pouvais mettre 0 étoile je l’aurais fait.
J’ai commandé un article à 193 euros + 26 euros de livraison sans savoir que des frais de douane assez exorbitants allaient m’être réclamés (102 euros dans mon cas ) c’est à dire plus de 50% du prix de la robe .Ne pouvant pas payé ces frais pour lesquels je n’avais pas été informé le colis a simplement été retourné au vendeur selon le suivi que je consulte .Aucune réponse à mes nombreux mails adressé à leur service client inexistant apparement .Quelle malhonnêteté .Dépenser plus de 200 euros pour rien au final sans même pouvoir échanger avec le vendeur ,oui c’est du vol . Je n’ai reçu ni la robe ni le remboursement comment appelez vous cela ?

I’d give zero stars if I could
purchased a dress from BBX and ended up returning it. On July 31st, I received an email confirming that they had received the return and that my refund would be processed within 5–7 business days. However, it’s now August 25th, and I still haven’t received my refund.
I’ve sent multiple follow-up emails since then, and all of them have been ignored. The lack of communication and customer service is extremely frustrating. At this point, I feel completely dismissed and taken advantage of.
I would not recommend purchasing from them unless you’re absolutely sure you won’t need to return anything because if you do, good luck getting your money back or even a response.

Given that my order was over £200, I expected a higher level of customer service. Communication was very slow throughout the process. Several days after placing my order, I still hadn’t received a delivery confirmation, so I had to follow up myself—only to be told that my size was out of stock. This was especially disappointing as the item was newly listed on the website, and I placed my order shortly after it went live. It's unclear why the site allowed me to purchase an item that wasn’t actually available. Unfortunately, based on this experience, I don’t think I’ll be ordering again—especially if timely delivery is important for a special occasion.

🚫 Poor Return Experience – Unclear Policy & Unhelpful Service

I had a really disappointing experience with BBXBRAND. After my return was approved on April 28th, I returned the item and provided tracking on May 6th — only one day outside their 7-day return period. I acted promptly and in good faith, yet they refused to issue a refund and instead sent a store credit without asking.

Their returns policy doesn’t make it clear that late returns will be refunded as credit only, nor does it account for shipping delays, which are out of the customer’s hands. A one-day delay with proof of postage shouldn’t result in a total loss of refund rights.

The responses I received were unhelpful, inflexible, and at times dismissive. They focused solely on technicalities rather than offering a reasonable solution. Eventually, they just stopped replying altogether.

Even when my bank temporarily refunded the £235, BBXBRAND disputed it and claimed their gift card was a valid solution. The refund was reversed — and I’m now left with no item and no money.

It’s incredibly frustrating that a brand marketing itself as luxury or premium can be so rigid and unprofessional. If you’re considering ordering from them, I would strongly advise reading their returns policy very carefully — and be prepared for poor communication if anything goes wrong.

Awful passive aggressive accusatory communication from customer service representative “amina”. Dress ordered end of June. Asked a simple question about when the order would be fulfilled, I was then accused of not reading the website properly… “we are not asking you we are telling you”…prior to this when i tried to explain there was no information on the website at the point of purchase i received “ customers like you who choose not to read product descriptions”

I definitely will not be spending over £200 on marked up fast fashion from this company - customer service rep is shocking - just extremely rude disrespectful and unprofessional.

I placed an order with BBXBrand in April 2025 and paid extra for express delivery. The item arrived four days later than expected. Unfortunately, I was not satisfied with the quality of the product and decided to return it.

I requested return approval on 29 April and received it on 30 April, which was a UK bank holiday. Due to being away and the limited availability of postal services, I returned the item via tracked Royal Mail Next Day Delivery on 7 May. The item was delivered to the company on 8 May in unused condition with all original packaging.

Despite this, the company refused to issue a refund, stating the return fell outside their 7-day policy. Their policy does not clarify whether this refers to calendar or business days and does not appear to account for bank holidays or weekends. I raised my concerns, referenced UK consumer laws (including the right to cancel and return goods within 14 days for online purchases), and offered to resolve the issue through alternative dispute resolution. I received no response.

I also discovered that the company listed on their website, BBXBRAND LIMITED, was dissolved in 2021, which raised concerns about the legal entity currently trading.

I have since had to escalate the matter through Klarna and my credit card provider to recover the funds. This review is to share my experience so others can make informed decisions.

I had been waiting for a particular dress to come back in stock, I emailed customer service about the dress and they informed me they had no plans to restock the size I wanted and advised me to buy it in another size or colour, I opted for one size bigger as I really love the style of the dress, mind you its not cheap at £225! Two days later the dress came back in stock!! I emailed customer service lady called Amina back and she advised me to buy the size and return the other one for a refund in case it sells out again! They don't offer exchanges so I tried to do a refund but there was no option on their returns portal for a refund as I had used a discount code, which they provided!! I am still within the 14 day window but customer service have stopped replying to my emails, now I'm stuck with a dress and cannot get a refund which I am legally entitled to! I have researched them on Companies House (registration number 12643861) and they were issued a final gazette notice and have been struck off companies house, effectively dissolving the business, so they are trading illegally.

I ordered a dress, it arrived on time, but due to personal reasons I was not able to return it within the 14 day window. I spoke to a customer service agent that advised that as a good will gesture they can accept a return within 21 days for store credit. I asked to begin the process, as i have no need for the dress, it's completely unworn with tags and labels. However, I was then informed that i had gone past the 21 day period as well, which makes no sense.
UK law clearly states that the return window begins from the day that the goods are received (how are you legally able to count the return window before goods are received? I can't start returning something I don't have yet).

I would have happily accepted a lesser refund since I was outside of the legislated 14 day window (not the non compliant company window).

I do not fault the agent I spoke to, the companies policies are not right, especially if they are going to be trading internationally.

Very disappointed.