Batik Air Arvostelua 

Extremely disappointing experience on Batik Air OD121
I recently flew Batik Air OD121 from Kuala Lumpur to Sydney, an approximately 8½-hour flight, and unfortunately it was one of the worst flight experiences I have ever had.
This was my first time flying with Batik Air. I understand that food and drinks may need to be purchased, and I was completely willing to pay. I asked a crew member to purchase food and water and was told that it was coming. However, nobody ever came back to me.
This was particularly concerning because I needed water to take my medication.
I also had my call light on for more than two hours. Nobody came to assist me, and eventually I gave up and turned it off myself.
What shocked me most was how little we saw the cabin crew throughout the flight. We saw them during the safety demonstration and briefly when food was being given to passengers who had pre-ordered. After that, we barely saw them again until we were landing.
The seats were also extremely cramped, making the long flight very uncomfortable.
I am not complaining because I expected luxury or a free meal. I was willing to pay for what I wanted. I simply expected to be able to purchase water and receive basic assistance when I asked for it.
I have travelled on many flights before, and I have never experienced cabin service like this on such a long flight.
I have already submitted a formal complaint directly to Batik Air and am waiting for their response. I would not choose to fly with Batik Air again after this experience

Just a few days ago we did our return flight with batik airlines from Denpasar to Brisbane. We got mixed up with our dates which left us running through the airport to make our flight. Even though there was only 40mins until the flight was due to takeoff the hostess checked us in in record time and advised us to run. At no time did she even suggest we were too late. We were so appreciative as the plane left on time and it would have been a massive issue to rebook flights , accommodation etc. She was so understanding and we felt she understood our dilemma. The flight was smooth and event free with our luggage arriving as safely as we did.
We really can t thank them enough.

Extremely disappointed with our Batik Air flight from LBJ to DPS. The same flight was delayed repeatedly, turning a short hop into a day-long ordeal. What made it unbearable was the total absence of communication from the ground staff. No proactive updates, no clear announcements, and a complete lack of basic customer service. The level of inefficiency at the airport was mind-blowing. Zero care for passengers' time. Avoid them if you want to stick to a schedule.

A complete operational disaster and appalling customer service.
My spouse and I, both senior citizens, were booked on Flight OD205 from KLIA to Delhi. Upon our arrival at 16:25, Batik Air changed our boarding gate four separate times (G8 → C22 → H8 → C6). The final gate change happened at 17:03 for an 18:05 departure, creating an incredibly compressed timeline to navigate a massive terminal.

To make matters worse, Batik Air ground staff repeatedly gave us incorrect verbal directions, actively leading us to the wrong gates. Despite our visible difficulty as seniors trying to rush across the airport, absolutely no buggy service or mobility assistance was offered. Because of their direct misdirection and operational chaos, seven checked-in passengers—including us—missed this flight.

Their customer service response has been disgraceful. After dozens of emails, they completely ignored the issue of their staff’s misdirection, blamed the passengers entirely, refused a fare refund, and explicitly threatened legal action if I shared my experience publicly. Avoid this airline at all costs, especially if you are traveling with elderly family members who might need assistance.

Mein Flug von Hat Yai nach Bangkok am 4.3.26 wurde kurzfristig von Batik/Malindi Air storniert und bis heute steht eine Rückvergütung des bezahlten Flugpreises aus. Es ist keine Leistung erfolgt und die Stornierung kam so kurzfristig, dass ich nichts anderes buchen könnte.
Ein typisches ghosting von der Airline, die ich niemals mehr buchen werde und es auch keinem anderen empfehlen kann - lasst die Finger weg.

Was booked on an international business class ticket with Turkish Airlines from Europe to Perth via Istanbul and Kuala Lumpur, connecting on Batik Air Malaysia. On the outbound flight, Batik Air bumped me off my flight using the usual euphemism "for operational reasons". Luckily TK rerouted me so that I still arrived with a massive delay but less so than if I had accepted OD's proposal, and in more comfort. On the return journey, Batik Air started off opening their check-in late with staff seemingly not interested in offering any reasonably efficient service. Flight departure was delayed until well into the night. Aircraft was a 737 narrow body, hardly fitting for a 6 hour flight, whose apparance made me wonder how long it would be until it would need to be scrapped for junk. Rattling through the night - I guess the pilots had to fly through turbulence because we'd be arriving on fumes if going around or over them - the seat ensured a stiff neck and a painful back. On board service was friendly enough.
After this overall experience with Batik Air I decided to lodge a complaint and claim compensation, which I was denied. I was not even offered an apology for my inconvenience. Clearly, this airline is totally indifferent towards its customers. I cannot recall having flown with a worse airline recently. Won't ever set a foot on their planes again.

The most ghatiya tareen brand cheap stuff quality in maximum price don’t ever buy plz don’t waste your money

Batik Air – refund eventually received, but only after extensive follow-up and escalation
UPDATE – September 2026: Batik Air has now refunded A$570.68 of the A$571.78 I originally paid, so the financial side of the matter is essentially resolved. I appreciate that the refund was ultimately processed.
However, I am leaving this review up because the process required a considerable amount of effort.
I booked Batik Air flight OD178 from Melbourne to Denpasar for 28 July 2026, originally scheduled to depart at 07:00.
Less than a day before departure, Batik Air notified me that the flight had been retimed to 13:00 due to “operational requirements”. It was then retimed again to 14:50.
The changes made my onward Indonesian flights unusable, so I had to purchase an alternative Garuda Indonesia ticket at my own expense.
I contacted Batik Air before departure and advised that I would not be travelling on OD178 and requested cancellation. I also requested a refund in writing.
Batik Air subsequently directed me to its online refund portal, but the portal returned an error and would not allow me to complete the request.
After multiple emails and calls, I was surprised to learn from Batik Air's Australian representative that the system had recorded me as a “no-show”, despite my having contacted the airline before departure.
After further escalation, Batik Air Customer Care manually recorded my refund request. The process then involved additional follow-ups and initially resulted in only a partial refund of A$118.68.
After continuing to follow up, I eventually received additional payments of A$389 and A$63, bringing the total refunded to A$570.68 out of A$571.78 paid.
I appreciate that Batik Air ultimately provided essentially the full refund. However, the amount of time, communication and escalation required to resolve an airline-initiated schedule change was disappointing.
Final outcome: refund essentially received in full, but the refund/customer-service process could have been significantly better.

Horrible experience.
They delayed our flight at first and then they even changed day.
No solutions given, just an AI response to our reclaims.
More human care needed.

Batik air is a nightmare. Please don't go by the few positive reviews. It's just horrible in all departments save a decent legroom even in economy. Staff, crew, service, aircraft condition..all pretty bad.

The worst airline I've ever flown. From ch ck in to departure it was an absolute joke. Find anything else. Not sugar coating this.

I requested a refund on 15 May 2026. It is now 6 August. That is 83 days. Almost three months.

In that entire time I have received exactly nothing. No refund. No confirmation email. No update. No phone call. No explanation. Not one human being at this airline has contacted me about my own money.

Their status page still shows step 2 of 3, "Processing," with a cheerful little message saying I will receive a confirmation email "once completed." It has said that since May. It is the same screen, the same words, week after week, month after month.

Eleven weeks. For a refund they already approved.

I have now filed a chargeback with my card issuer and lodged a complaint with the aviation regulator, because that appears to be the only language this company understands. Reading other reviews here, I am clearly not alone. The same story appears again and again: refund agreed, then silence, then automated replies that answer nothing, then more silence.

If you are considering booking with Batik Air, understand this clearly. If anything goes wrong with your flight, you are unlikely to see your money again without escalating to a regulator. Their refund process is not slow. It is functionally broken.

Book with an airline that returns money it is not entitled to keep.

Batik air staff in Delhi airport is very rude and asking money for issue boarding pass.
If passenger didn’t pay money they miss there flight and staff talk very rude.
Overall passenger miss flight without any reason.
When passangers ask reason in black and white they talk very rude.

Prn: ARYBVM evitate Lion Group - Batik Ari e Lion Air Group sono dei buffoni. Mettono 10 voli per tratta poi li modifiano 3-4 volte poi li cancellano e ti da 1 volo disponibile. Non rispondono alle domande - non rimborsano e se dopo 1000 email e chiamate lo fanno RARAMENTE ti rimborsano di meno trattenendosi circa un 10%

A very disappointing experience with Batik Air Malaysia.

I travelled with my family of four and unfortunately our experience with Batik Air was extremely disappointing, mainly due to the baggage handling process and the lack of customer support.

During our outbound flight, we discovered at the airport that checked baggage was not included in our booking, although we genuinely believed it was included when making the reservation. We were asked to pay approximately MYR 2,700 to add baggage.

I requested to speak with a manager to explain our situation and look for a reasonable solution. Unfortunately, the way the situation was handled by the airport management was very disappointing. We did not feel listened to, supported, or treated as valued customers.

Because no reasonable solution was offered, my family had no choice but to purchase alternative flight tickets with another airline on the same day, resulting in an additional cost of approximately EUR 480.

Before our return journey, Batik Air changed our flight schedule. I contacted customer service several times before departure to request assistance and a goodwill solution. Unfortunately, I did not receive a clear answer before the baggage purchase deadline, and I was forced to purchase baggage myself to avoid further problems at the airport.

The main issue is not only the baggage policy, but the overall customer experience:

unclear baggage information during booking;
lack of assistance from airport staff when facing an unexpected issue;
very poor responsiveness from customer service.

A company is truly judged when customers encounter problems. In our case, Batik Air Malaysia failed to provide the level of support expected from an airline.

I strongly recommend future passengers carefully verify baggage conditions before booking.

Version française

J'ai voyagé avec ma famille de 4 personnes et notre expérience avec Batik Air Malaysia a été très décevante, principalement à cause de la gestion des bagages et du manque de soutien du service client.

Lors de notre vol aller, nous avons découvert au comptoir d'enregistrement que les bagages en soute n'étaient finalement pas inclus dans notre réservation, alors que nous pensions sincèrement le contraire lors de l'achat des billets. Il nous a été demandé environ 2 700 MYR pour ajouter les bagages.

J'ai demandé à parler à un responsable afin d'expliquer notre situation et de trouver une solution raisonnable. Malheureusement, la manière dont notre problème a été traité par le responsable au comptoir a été extrêmement décevante. Nous ne nous sommes pas sentis écoutés ni accompagnés.

Faute de solution proposée, nous avons été contraints d'acheter de nouveaux billets auprès d'une autre compagnie aérienne le même jour, avec un coût supplémentaire d'environ 480 €.

Avant notre voyage retour, Batik Air a également modifié notre horaire de vol. J'ai contacté plusieurs fois leur service client avant le départ afin de demander une assistance et un geste commercial. Malgré cela, je n'ai reçu aucune réponse claire dans les délais nécessaires et j'ai dû acheter moi-même les bagages afin d'éviter de nouveaux problèmes à l'aéroport.

Le problème n'est pas uniquement la politique bagages, mais surtout :

le manque de clarté des informations lors de la réservation ;
l'absence d'aide réelle du personnel au sol ;
le manque de réactivité du service client.

Une compagnie aérienne se juge surtout lorsqu'un passager rencontre un problème. Dans notre cas, Batik Air Malaysia n'a pas été à la hauteur.

Je recommande fortement aux futurs voyageurs de vérifier plusieurs fois les conditions de bagages avant de réserver.

We did Langkawi- Perth with layover on KL.
Our first flight from Langkawi to KL was rescheduled to be. 5 hours earlier, which we made work. The second flight from KL to Perth had 5 hours delay, we were never notified by the airline, got stuck in Kuala Lumpur in the middle of the night, staff was extremely rude, and even the delayed flight departed hours later. Don’t fly with Batik air

Do not fly this airline. They delay/anticipate flights last minute. The flight is bumpy all the way. Landing and take off are awful (do they train their pilots on flight simulator?). You can always count on them to give you the worst experience.

Not one is the worst ever. Please please please don’t fly with these at all, 95% chance of delays trust me it’s not worth it. I hope the go bankrupt

Flights always late or cancelled. Past 5 flights were always late by at least 30 mins with 1 flight cancelled.

Will NEVER fly Batik Air ever again. Every flight I've been on has been either delayed by hours, cancelled or had issues like double booking of seats. Horrible lackadaisical attitude. All the delayed flights from KLIA1 today were Batik Air. Never again! You just lost a customer