Batik Air Arvostelua 

I wish i could give no stars! Horrendous airline. To buy anything on the plane you need the currency - not stated anywhere before you book. Gave my husband dirty water..
They never put our bag on the flight and when asking at baggage collection the colleagues at the help desk found it hilarious, ignored us and told us it could be anywhere in the world. Took them 2 weeks to tell us it never left Perth.

Our return flight was delayed over 5.5hrs and they informed us to book another. They tried to tell us it was a no show… and wouldn’t provide a refund even after written confirmation of the refund. One word email responses and weeks and weeks of waiting. Worst airline ever honestly don’t bother wasting your time, even asia air and not this bad. Absolute abomination whole thing is just a scam

20$ per kilo for luggage had to pay 660$ unacceptable

Never want to deal with Batik Air again. As a fellow Malaysian, I'm extremely disappointed with this airline.

I booked a return flight from Perth to Kuala Lumpur, and less than 10 hours later, Batik Air changed both flights and moved them 2 hours earlier. This completely disrupted my travel plans, as I was flying into Perth from another location to make the connection. I explained this multiple times and requested a cancellation.

Batik Air refused a full refund, citing its policy that schedule changes of less than 181 minutes are not eligible. What makes this particularly frustrating is that any airline using common sense would move passengers to a later flight if changes are necessary, not an earlier one that makes pre-existing travel arrangements impossible.

I booked through Trip.com, but their customer service simply relayed Batik Air's response rather than advocating for the customer. To make matters worse, my case was marked as resolved even though the issue remained unresolved.

While Batik Air may sometimes offer lower fares than its competitors, the poor customer service, inflexible policies, and lack of practical consideration for passengers make it not worth the trouble. I would not fly with them again and would not recommend them to others.

Peggiore al mondo, personale indecente.
Ritardo e nessun voucher
Non prendetela

We are very disappointed with Batik Air Malaysia. We had two flights with the same airline during our trip, and unfortunately, both were delayed.

The first flight was delayed by approximately 1 hour, and the second one was delayed by more than 5 hours. This caused significant inconvenience and forced us to contact our hotel to inform them that we would arrive much later than expected.

What is even more disappointing is that no compensation or any form of commercial gesture was offered for these major delays.

Overall, this was a very frustrating experience. We expected much better service and communication from the airline. Based on our experience, we would think twice before booking another flight with Batik Air Malaysia.

Responsible company, after I touch down airport my luggage found break 🥲 And look for Batik airline staff help.... Their staff are friendly and helpful service.
Didn't question much and prepare my luggage damage fund, cash payment on the same day. (Arrival - 11:30, February 19, 2026, Soekarno-Hatta International Airport T2)

Vols à l'heure, avion propre, une petite collation et une bouteille d'eau, rien à dire, très bien ! Le personnel est souriant, nous nous sommes sentis en sécurité.
Départ Bali => Arrivée Komodo Island

We travelled by Batik Airways mumbai to Sydney 1st September 2026. Our 2nd flight OD 0119 departure was 9.40 from kululumpur to Sydney,was changed to 8.40 am. after some days flight no OD 0119 cancelled and rescheduled us flight OD 121 at 19.55 which was later more delayed 1 hrs 10 .means Batik Airways was imposed us more then 14 hrs layover. Batik messaged us for free you can changed flight.but there was no other flights available of batik.batik messaged you can avail refund for affected flight.means first departure flight what would be our status. We are seniors 75 and 70 years old, medical problems, had no other option but to travel.As per reviews refund policy are very poor.we loged complained by email and phone but only regret and sorry .no any other help offered.we compelled to book capsules at kululumpur at our own cost unnecessary .
In itinerary for first flight meal was there,which was not served. First flight was delayed by 50 minutes. No drinking were served in flights. 2nd journey flight we had book meal but it was served some other meal.atlast today 3rd September we landed Sydney 7.30am.
No curtsey towards passengers. This was first experience to travel with Batik airways.

An Extremely Disappointing and terrible Experience with Batik Air.

I booked two tickets for my brother and me from Kuala Lumpur to Kathmandu on 2 September 2026. Since booking, the flight schedule changed more than five times, including once less than 24 hours before departure.

Just before heading to the airport, I called Batik Air to confirm our departure time, and they told me it was 2:30 PM. However, when we arrived at the airport, we were informed by customs that the flight had been delayed to 5:30 PM.

Gate and customs service were unprofessional, and the onboard meal was overpriced.
This was my first and last flight with Batik Air. I would not fly with them again under any circumstances, even for free.
If you need to rely on your schedule, absolutely you cannot trust Batik Air.

Worst than Jetstar - they should allow leaving zero star reviews for this airline!

Coming from Pakistan to Malaysia, flight was delayed for nine hours , missed next flight. No compensation. Lost Rs 84000 .
At the time boarding , when you sat , no AC till flight was taken off.
On returning, flight time was 6:30. Boarded on 5:30. No Ac . Flight was delayed till 7:15 . with out Reason. Sitting without ac

I regret to say that my recent experience with Batik Air was deeply disappointing — and unfortunately consistent with prior experiences.

On my onward journey (KL → Bali), the Batik Air flight was delayed by approximately one hour. During this time, passengers were left on board without meaningful updates or refreshments. This delay caused my wife and me to miss our onward connecting flight from Bali.

Upon arrival in Bali close to midnight, there were no Batik Air representatives available at the airport to provide assistance or guidance. We were effectively stranded, forced to arrange last-minute accommodation ourselves and purchase new onward tickets at our own expense. This resulted in our arrival in Adelaide being delayed by nearly 12 hours, significantly disrupting pre-arranged plans.

On the return journey, Batik Air was again delayed by approximately one hour. Boarding was chaotic and poorly managed. Despite travelling with cabin baggage only to facilitate a smoother transit, we were informed at the gate that we were required to check in our bags due to the aircraft being “too full,” which contradicted earlier information and created further confusion.

Across both legs, the consistent issues were:
• Delays
• Poor communication
• Lack of on-ground support
• Disorganised boarding

Based on my repeated experiences, punctuality and passenger management do not appear to be operational priorities. I would strongly caution travellers relying on tight connections to reconsider using Batik Air.

Unannounced eight hour delay in our departure flight time. When I finally arrived, I noticed they double charged my credit card for our tickets- that was a month ago and I’m still getting nowhere with them. Hopeless. Avoid them!

*Made to throw out our waters then charged during the flight for water*.

Flew from Bali to Melbourne 28/08/26, 5 hour flight. Flight was delayed 1.5 hours - it happens.
But then security met everyone at the gate and was searching bags for bottled water which I thought was weird because we had already gone through security and I had water bought from post security checks which I wasn’t allowed to take.
We get on the flight and the air hostess was rude to a customer I had witnessed. About 40 mins into the flight they come down the aisle with food and drinks and I asked for a water and had to pay IDR 30,000 ($2.50aud) for a 300ml bottle of water. Absolute joke. The woman next to me refused to pay and said she just wanted a cup of water and the hostess stormed off and got a cup or water.

Call me precious but that’s ridiculous getting everyone to throw out their own waters and then charge everyone for a drink on a 5 hour flight.

Ontop of that I used their AI on WhatsApp which was useless and sent an email to them with a question about additional luggage purchase which I didn’t get a reply for.

Also no tvs on the seats so won’t be flying with them again. Not worth the slightly cheaper rate.

Worst airline, repeatedly reschedule the flight until the whole trip is unflightable. When requesting for refund, the refund is never reaching bank account, until today.
When you are contacting their customer support, they would just ghosting you. Avoid at all cost

Shit airline, non-stop delays for no reason. Delayed my fly on 3 separate occasions for 5 hours total

I would give zero stars realistically. They change and cancel flights like crazy and do not care, they charge same for baggage as they do for the ticket and they don’t let you bring a personal item along with carry on. Looks cheap at first but ends up being more than double.

Avoid Batik Air at all costs if you want to save your time, money, and nerves. My flight OD178 (Denpasar to Kuala Lumpur) was rescheduled and delayed, causing massive stress and chaos. They offer zero care for passengers, provide automatic template rejections, and hide behind unfair terms and conditions to avoid taking responsibility.
Even after escalating the matter to the aviation authority (CAAM), they still refuse to provide proper compensation for out-of-pocket expenses and ruined schedules. Completely unprofessional, disrespectful to customers, and utterly disappointing. Save yourself the headache and fly with anyone else!

Extremely disappointing experience on Batik Air OD121
I recently flew Batik Air OD121 from Kuala Lumpur to Sydney, an approximately 8½-hour flight, and unfortunately it was one of the worst flight experiences I have ever had.
This was my first time flying with Batik Air. I understand that food and drinks may need to be purchased, and I was completely willing to pay. I asked a crew member to purchase food and water and was told that it was coming. However, nobody ever came back to me.
This was particularly concerning because I needed water to take my medication.
I also had my call light on for more than two hours. Nobody came to assist me, and eventually I gave up and turned it off myself.
What shocked me most was how little we saw the cabin crew throughout the flight. We saw them during the safety demonstration and briefly when food was being given to passengers who had pre-ordered. After that, we barely saw them again until we were landing.
The seats were also extremely cramped, making the long flight very uncomfortable.
I am not complaining because I expected luxury or a free meal. I was willing to pay for what I wanted. I simply expected to be able to purchase water and receive basic assistance when I asked for it.
I have travelled on many flights before, and I have never experienced cabin service like this on such a long flight.
I have already submitted a formal complaint directly to Batik Air and am waiting for their response. I would not choose to fly with Batik Air again after this experience