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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The overnight train from Da Nang to Hanoi was such a great experience. The staff were super helpful and friendly. Highly recommend taking a train trip.

Saanut 5/5 tähteä

Best online service for booking Thai train tickets that I've found. Unlike 12go.asia and Rome2Rio, Baolau actually lists ALL the train departures and not just the very few routes favored by dumb tou... Näytä lisää

Saanut 5/5 tähteä

Baolau gave us a first class service for sleeper train bookings for our visits around Vietnam. Whilst the actual train services may not have been fully satisfactory, Baolau kept us updated on boarding... Näytä lisää

Saanut 5/5 tähteä

Excellent website through which I bought train tickets from Bangkok to Chiang Mai. Very quick and easy purchase. I was initially very sceptical, as I hardly ever book through third-party websites, b... Näytä lisää

Yrityksen tiedot

  1. Matkailusivusto

Yrityksen kirjoittama

Information and ticket booking service to travel by air, rail, bus and ferry in Asia.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

102 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Easy to use website

Easy to use website, fast confirmation and tickets. Cancellation and refunds also easy. Great company to use, highly recommended

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Réservation BF9365

Réservation BF9365

Je tente de réserver une trajet, mais on m’annonce que le trajet n’est pas disponible. Jusqu’à là tout à fait normal.

Par contre venir me débiter sans remboursement qui suit 4 jours après pour un trajet indisponible, je trouve ça scandaleux.

Cela met déjà arrivé sur 12go et il avait juste annulé la transaction donc aucun débit. Il faut arrêter de jouer avec l’argent des gens.

Je recommande pas !

12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Marie Rolland,

We received your booking request on Thursday, 10/04 at 18:34 (ICT).

The bus provider marked the booking as Unavailable at 18:43 (ICT). Our team contacted you at 19:28 (ICT) to offer an alternative journey by train, since all the options to travel by bus on the selected date were sold out. You replied our email at 20:02 (ICT) and responded that you would not accept the alternative to travel by train and you would request a refund.

Your booking was marked as Unavailable on Thursday, 10/04 at 20:02 (ICT) and we forwarded your case to our Finance Department for processing the refund. Unfortunately, our team could not process the refund on Friday but it was processed the next working day, Monday, 14/04 at 09:09 (ICT).

We are sorry for the delay in the refund and we take note of your feedback to improve our operations.

Best regards.

Saanut 5/5 tähteä

Hands down amazing service with Baolau

Hands down amazing service with Baolau. Wish we would of booked all of our trains with baolau we used a different service with another booking and had a lot of issues with the tickets aka was missing one ticket for our child. Baolau customer service was amazing and the staff was sooooo helpful with any questions we had regarding the trains.

30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Train tickets in Japan booked through Baotau

Booked train tickets Tokyo to Kyoto on Friday 28th March for travel on Tuesday 1st April and as yet no confirmation from Baolou. Don’t plan to travel at short notice if booking through them as it’s too risky imo.

30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Lamp Man,

There is only 1 booking in our system pending for processing since Friday, March 28 and the itinerary is Tokyo to Kyoto on Tuesday, April 1.

We received your booking request on 28/03 at 23:53 (JST), which included seats for Oversized Baggage Area. We proceeded to book the tickets on the following morning, however our team found that all the seats with Oversized Baggage Area on the train NOZOMI 75 departing on Tuesday, April 1 were sold out, so we sent you an email on the morning of 29/03 and suggested alternatives to travel on other trains departing on the same date.

We have not received any reply from you, so we have sent follow-up emails respectively on the morning of 30/03 and 31/03.

We'd kindly ask that you take a look at your inbox and reply to the emails sent by our team so we can confirm the alternative option for your trip and secure your tickets.

If you cannot find any emails from our team in your inbox, please inspect the SPAM folder and ensure that our domain '@baolau.com' is added to the Safe Sender List.

Your cooperation is appreciated to ensure that your booking request is processed successfully.

Thank you very much.

Saanut 5/5 tähteä

Easy to book Vietnam Railway e-tickets…

Easy to book Vietnam Railway e-tickets and quick confirmation. Just download the e-tickets and reach the railway station min 45mins before departure. Show your e-tickets to the counter and they will tell you where to wait by what time.

17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I tried to book a train ticket in…

I tried to book a train ticket in Vietnam and the payment did not succeed. Same day my bank noticed a suspicious transaction I had not done myself and blocked my creditcard.

17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Barbara,

Thank you for bringing this to our attention.

We have checked our system and found two incomplete bookings under your name, where the payment was not successful.

Please note that we do not collect the credit card information by ourselves but we redirect you to an external payment gateway where the customer must input the card details. The payment gateway will approve or decline the payment transaction and inform us of the result of the operation.

We do not process the payment or have access to your credit card information so we cannot make unauthorized charges.

To assist you further, we would need you to provide us with evidence of the suspicious transaction flagged by your bank to confirm if it was a charge from our payment gateway or a charge from another merchant. This will help us escalate the case and request a refund to your credit card if the payment was actually successful.

We have sent you an email regarding this matter and requested your cooperation. Please check your inbox and reply at your earliest convenience so we can support you promptly.

Thank you very much.

Saanut 5/5 tähteä

Baolau came through promptly and fully in securing my LCR ticket

Impossible for a foreigner to book a ticket in advance or online for the Laos-China Railway (LCR) without a third-party service provider. I did my diligence on Baolau prior to using their service. All reviews were positive …as was my experience. The voucher Baolau provided by email still needs to be turned into a ticket at the train station. Or, as I did, in advance at the sole LCR ticket office in Vientiane (note: only open 8am to noon; they charge a modest service fee of 20,000 kip to do so). I notice there is also an LCR office in Luang Prabang.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Cancelled Wrong Booking Resulting in invalid ticket

We booked our honeymoon train tickets through Baolau and it was a disaster. Their incompetence led to our tickets being cancelled. They didnt crosschecked the booking ID and cancelled the wrong tickets. We were left to buy ticket on the spot To make matters worse, the seat that was left available was only fit for 1 persona and we both have to squeeze in the seat. Don't risk your special trip with Baolau - their mistakes can turn your dream vacation into a nightmare.

30. tammikuuta 2025
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Mohamad Farhan,

We identified your case and once again we would like to clarify the chain of events, as we explained by email.

On October 5, 2024 we received your email requesting to change your tickets valid to travel on 31 January 2025 to 30 January 2025.

Per your request, we provided you access to manage your tickets directly with State Railway of Thailand and instructed you how to process the change.

- Instead of changing the reservation, you cancelled the tickets for 31 January 2025 directly with State Railway of Railway (without informing us).

- Subsequently, you made a new reservation and booked new tickets for 30 January 2025 (without informing us).

- After that, you requested a cancellation for your reservation with Baolau (without informing us that the tickets valid to travel on 31 January 2025 had been already cancelled).

We replied the next day, October 6, 2024 and again on October 22, 2024 as we did not receive any reply from your side. In the two emails, we requested your confirmation to cancel the tickets valid to travel on 30 January 2025.

You replied to us "Yes, please cancel", so we proceeded to cancel the tickets on SRT system under your name. At that time, we did not know that you had cancelled the tickets valid to travel on 31 January 2025 and booked new ones to travel on 30 January 2025, so we assumed that you had changed the tickets (as instructed) and now you wanted to cancel these tickets.

We acknowledge that the ticketing operator that handled your case failed to crosscheck the booking ID, only checked the passenger name, however your cooperation explaining your course of actions would have prevented this situation, since you requested a cancellation for tickets that you had already cancelled by yourself directly with State Railway of Thailand.

We apologize for the inconvenience caused and inform you that we have adjusted our internal procedure to be more careful when processing tickets cancellations to prevent any mistakes in the future.

Best regards.

Saanut 5/5 tähteä

I booked tickets from Bangkok to Chiang…

I booked tickets from Bangkok to Chiang Mai through Baolau when I was in India. The booking experience was seamless. I had some queries and I sent an e mail to them, they replied immediately clearing all my doubts. I will definitely book with them again. Excellent service.

15. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Baolau gave us a first class service

Baolau gave us a first class service for sleeper train bookings for our visits around Vietnam. Whilst the actual train services may not have been fully satisfactory, Baolau kept us updated on boarding cards, changes etc - highly recommendable. Thanks for the great service which left us with peace of mind - all worked out perfectly.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Experience

It was very easy to book our train tickets online. The journey itself was on time and efficiently carried out. It was also very good money for value.

29. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very unreliable for trains in Vietnam

Very unreliable for trains in Vietnam. I just travelled from Hoi An to Ninh Binh and bought two tickets on a first class four berth coach that was priced exactly the same as the rest of first class 4-berth coaches (which makes sense). When I got into the train I was appalled to see that our coach was a MUCH MUCH older coach, likely from the early 80's, with not even an electric socket to charge the phone or anything. The AC stopped working after two hours on a 15 hours trip. And to my surprise, when I walked to other first class coaches they were much newer with USB sockets, AC, better WC... Even a machine for drinking cold water. Those berths cost the same and it was never advertised on Baolau site that there would be such differences or I would have OBVIOUSLY chosen any other coach.

7. helmikuuta 2025
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Luis,

We are sorry to hear you are not satisfied with your experience traveling with Vietnam Railways.

Kindly note that we are simply a ticketing agency and not the transport provider. The operator Vietnam Railways is responsible for the operation of the train, including the arrangement of coaches for the different passenger classes.

Unfortunately, we do not have any control over the inventory or any capacity to predict how the operator will arrange the different types of coaches. Vietnam Railways allocates the coaches at their discretion according to their technical and functional requirements. We, as ticket agents, have access to the seat map on the reservation system with no information whatsoever about the facilities on board, the age or the condition of the coach, only the type of fare class and the number of seats / berths available.

If you are not satisfied with the quality of the transportation service and you would like to file a complaint regarding the condition of your coach, we suggest that you address your complaint directly to Vietnam Railways at support1@dsvn.vn for further assistance.

We apologize for any inconvenience you have experienced and appreciate your understanding.

Best regards.

Saanut 5/5 tähteä

Glad to have prebooked our train tickets.

Really glad to have prebooked our train tickets thru Baolau service. Purchase went smoothly and got inquiry replied swiiftly. Our tickets worked and such a stress free experience. Thank you.
The KTM ETS journey was great, on schedule and best of all no traffic jam. We booked our tickets and downloaded the ticket, scan code ourselves and entry and exit at destination went smoothly.
Round Trip KL Sentral - Parit Buntar.
Overall the journey was comfortable. Comfortable seats and spacey. Left our luggage at the front and felt safe.
Great experience using this online service.

30. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Transport tickets vietnam

Baolau were a quick and efficient service. E-tickets kept things simple and I will book through them for the rest of my travels in Vietnam.

30. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

RIP OFF

Cancelled Thai rail ticket and got back 238 Baht refund from a 962 baht ticket purchase.

RIP OFF

22. marraskuuta 2024
Oma-aloitteinen arvostelu
Baolau-logo

Vastaus yritykseltä Baolau

Dear Chaz,

According to the cancellation policy for State Railway of Thailand published on our website, in case of ticket cancellation the following fees apply:

70% of the ticket fare + 30 THB per ticket

- 70% of the ticket is the standard cancellation policy imposed by the railway operator.
- 30 THB per ticket is the fee for processing the ticket cancellation on your behalf (this fee can be waived if you cancel the ticket at the station by yourself).

The cancellation policy is displayed along with our Terms of Use during the reservation process and, as a user, you are requested to read and accept this policy voluntarily before completing the payment.

We understand that receiving a small amount of refund can be frustrating, however please note that we are simply a ticketing agency and we are not responsible for the ticket cancellation policy.

Our responsibility as ticket agent is to apply the cancellation fee imposed by the railway operator and coordinate the refund with State Railway of Thailand.

We appreciate your understanding and consideration.

Best regards.

Trustpilot-kokemus

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