Babymoov UK Arvostelua 

Apparatet virker indledningsvist, men pludselig lækker det brun væske og knapperne virker ikke. Ved reklamation fortæller vores forhandler at Babymoov ikke vil ombytte varen fordi vi har rengjort den hver 1-2 uger i stedet for 1-2 gange om ugen. Helt ærligt! I vejledningen står der ‘baseret på anvendelsesfrekvens’ og vi bruger den ikke så meget. Det er vanvittig dårlig kundeservice! Find et andet mærke!

I bought a Nutribaby + glass as I wanted to avoid plastic while making my baby’s food. I couldn’t find many options and the Babymoov one looked promising. I bought my steamer and blender through John Lewis as well, thinking they would only carry good quality items. How naive of me. We used the steamer for the first time yesterday and it doesn’t matter what we do, it constantly errors and stops the steaming process. We’ve checked the manual, watched videos, tried different time settings and water volumes, nothing works. The only answer we’ve found is that it’s an error and we can’t do anything about it. After boiling the food instead of steaming it, I tried the blender. It’s too big and doesn’t pick up a small amount of food. I would have to make multiple adult portions. I am planning on making the food fresh for each meal for my baby, so that’s useless to me too. I ended up having to use a hand blender, so both parts of the device are useless. It’s genuinely shocking considering the price.

I have a lot of products from this brand and the last purchase was extremely disappointing and I will probably never buy anything from them again. I bought 2 tents from them lately. I bought the tent from this brand to be sure that it would be practical and that I could fold it quickly, because this is what you need when you have small baby. 3 people "graduated" over the folding and we had to leave it on the beach on vacation because it could not be folded even after all YouTube instructions. Today I have neither tents nor money. I highly do not recommend buying from this brand.

Second defective Nutribaby and a warranty process designed to fail

I bought a Nutribaby+ Plus XL (€179) in late January through Babylux, an authorised reseller. Within weeks it was unusable: an abnormal mechanical noise at every start-up, buttons responding randomly, and eventually the unit stopped turning on altogether. This is a machine meant to prepare a baby's meals, reliability is not optional.

And this is my second Nutribaby with the exact same failure pattern. I had the same problem with the unit I bought for my first daughter. I gave the product a second chance. Same result.

But what pushed me to write this review is Babymoov's warranty policy. When I reported the fault in February, I was told that the manufacturer requires a video of the problem before any repair can be considered. A video… of an intermittent, unpredictable fault. How exactly does one film a button that fails randomly? Keep a camera pointed at the machine all day and hope the failure performs on cue? I explained this, sent a video of what could be filmed (the abnormal start-up noise), and the answer months later was still "without visuals it's complicated to help you."

A warranty condition that is impossible to satisfy for intermittent faults is not a warranty, it's a barrier. Four months after reporting the defect: no repair, no replacement, no refund.

Two defective units and a claims process built to exhaust the customer. I won't buy Babymoov again, and I'd advise other parents to think twice.

Had an issue with my delivery but received great customer service from David who resolved the issue promptly and had the item resent out the next day.

Very poor quality. I bought this Babymoov product less than a year ago and the central plastic part is already completely worn out from normal use. This is unacceptable, especially for a baby product where durability and safety should be a priority.

I did not use it with anything unusual or hard — just regular baby food — and still it got damaged so quickly. Now I can’t even use it safely anymore.

I expected much better from this brand. Very disappointed and would not recommend.

Outstanding customer service! We had an issue w/the blending portion of our Duo Meal Glass Pro, and they immediately sent us a replacement. In a world where customer service severely lacks (most of the time), it was so refreshing how easy Babymoov made this process. Cannot thank them enough!

Had a fantastic experience with Babymoov, their customer service is great and the changing bag is strong and durable. Highly recommend

Didn't order from their website in the end because they automatically add items to your cart that you qualify for an "offer" on and you have to actively remove them if you don't want to buy them. Like wtf

The service has improved tremendously. I might even say they are very proactive now.

Wow - the customer service provided by David over the last few days has been just incredible. He went to great lengths to try and find warranty information from my baby monitor that was a gift from my recently departed uncle. Despite not being able to find what he needed, he went above and beyond to accommodate my needs. In a time that could’ve been emotionally distressing he really helped me and is a fantastic asset to the company. BabyMoov is a fantastic, helpful company. With fabulous products. Thank you again David and team, you’re wonderful.

Many thanks to David from the customer service team who replied to our emails quickly and solved our issue in no time. It is a lovely swing, baby loves being able to look all around the room and changing the swinging direction easily. I love all the different songs available. To adjust the volume you just need to hold press the song button, I had to check the instructions to find out. Many thanks again.

Had a couple of separate interactions with the Babymoov team and each person I interacted with was helpful and polite. Unfortunately I think there was a fault with my unit (which i think is likely out of the ordinary as my mum and sister both have the same units and all is fine with theirs) and the Babymoov team stood by their lifetime guarantee and replaced the unit after initially trying to fix the battery.

Lifelong customer here. Would recommend to other parents.

I don't do many reviews but I had to shout about it!
I was in contact with David and I have to thank him for his amazing customer service. I sent an email and David promptly helped with my query and resolved it quickly. Great company to deal with and the Food Processor I ordered is amazing!

Stopped working after 3 weeks of using. No contact number to resolve this issue. Really disappointment as expensive product.

I’ve had the pleasure to deal with David over a problem my daughter had with her Babymoov food prep machine. I can’t express how helpful, kind, professional and understanding he has been. I’m in my 70’s and been a business woman all my life and I have never ever come across such an amazing company. You should be proud of what you have achieved and David must be an incredible asset to the company and needs congratulating of his Customer Service skills. Thank you David and Babymoov. One very very satisfied customer here xx

Absolutely flawless service.
We had an issue purchasing an extra camera for our Baby Monitor, unbeknown to us the model we had had upgraded so the camera we purchased didn’t connect.
David at customer service immediately stepped into help and searched for a compatible camera. When there were none available, he arranged for a full new kit to be sent to us to allow us to connect the new camera.
I was so delighted and surprised as this could easily have been written off as customer error but the fact babymoov stepped up has made me a loyal customer for life!
Genuinely wish I could give more than 5 stars

Absolutely horrendous experience. The customer service is non existent. There is no contact number and when you do reach out via their contact form, they take ages to respond and even then their responses are unprofessional and they do not have the customer in mind!
I ordered the Babymoov baby food maker and the blender did not work! I didn’t expect this to happen therefore did not think to test it when it arrived. I took it out of the packaging, excited to wean my baby for the first time and the blender didn’t turn on. I had to order an alternative steamer and blender to avoid delaying my babies weaning! I’m now struggling to get responses from Babymoov customer
Service and they are refusing to offer me a refund because the SLA for a refund has passed. I didn’t expect an item of such ‘high quality’ to be faulty. It’s ruined my baby weaning experience. I would strongly advise not ordering from Babymoov. Their items are faulty, they don’t take accountability, they are very difficult to reach and communicate with and definitely do not have the customer at the heart of their business.

Waiting for a product no tracking information !!
Have e mailed as there is no contact information . Paid for delivery

Servicio en España.
Tuve que hacer uso de la garantía y todo ha ido muy bien, enviaron el repuesto sin inconvenientes y todo perfecto.
Gracias