Avalla Arvostelua 

Like many people I made a rushed purchase trying to get an a/c unit prior to the forecasted hot weather. This company had (limited) stock available and stated next day delivery so i went ahead and bought the S-360 model. Then I read all the 1* trustpilot reviews and realised I had made a mistake… However my experience did not match the reviews. I received the a/c next day and had lots of (automated) communication on the order/delivery status. I set the a/c up yesterday (5 mins) and it works a treat. If I had read trustpilot first i would never have made the purchase. I appreciate my experience is different to a lot of the recent reviews but I have no complaints with the company or product.

Initially purchased for their 24 hour delivery garuntee. This arrived 3 days later which although worrying due to lack of communications, I accepted due to desperation (my disability means à sea heat waves are a significant struggle and this was a crucial purchase). My sign up email ‘apprently’ had a few typo’s hence my lack of email confirmation (funnily enough received no text confirmation either!) - and this is similar to other reviews, which seems suspicious and confirming / checking my address and email prior to setting up. Set up product and was completely ineffective; allowed others to confirm and check settings, allowed it to run for hours, altered all settings - it in fact heated up the room. Product came with packaging and instructions torn and damaged as though they’d been second hand, elements of the air conditioning unit were broken physically as though they’d been used or broken prior to packaging. I will be contacting trading standards regarding this company due to the amount of recent reviews mirroring identical issues - do not purchase. Right from incorrect communications (not receiving any text message, and my email appearing completely differently
to the one I registered with which I thought was my own error until I saw other reviews saying the same thing) declining Paypal (again suspicious as they have buyers protection!) but accepted other forms of payment that make refund difficult, the product being damaged and appearing either broken or used, very poor communication and very little information or set up guidance - this is a very clear scam. If I do not receive a response and ability to return promptly you will be reported and many have identical issues - your company should be shut down. The product received is damaged, does not work and there is no means of communication or customer service to resolve any issue.

Commande reçu
Produit défectueux et demande de retour faite auprès du support.
Un nouveau produit m'a été envoyé mais n'est jamais arrivé depuis 3 semaines j'attends.... Toujours

If your company is unable to fulfill next day delivery, you should not offer it. Making promises you can’t keep is not only unprofessional, it’s misleading — and frankly, it feels like deception.

I placed an order for an air conditioner from Avalla and specifically chose the Next Day Delivery option, which was one of the main reasons I decided to purchase from them. However, the experience has been extremely disappointing and concerning.

The next day, I received a shipping notification, but upon checking, it turned out to be nothing more than a notification that the shipping information was sent to the courier — not an actual dispatch. As of now (5 PM the following day), there have been no updates at all. The product clearly hasn’t shipped, and I have no idea when — or even if — I will receive it.

This is misleading advertising, and the lack of transparency is unacceptable. I’m left wondering whether I’ll ever get the air conditioner or if I’ll need to go through the hassle of trying to get a refund.

Very disappointing experience. Would not recommend.

So I ordered my aircon unit then read review (big mistake ) so I sent an email asking if they would confirm next day delivery no reply I’m afraid I am a bit of a digger so I saw they were in the same building as draper tools . I rang and was told they just shared a building not connected and they don’t have a phone. So I then went on companies house and discovered 2 drapers were directors of this company. So I rang back and challenged them saying you have the same directors. The receptionist volunteered to walk down the hall now I had challenged her and lo and behold in under a minute I had an email confirming next day delivery. So I can say I did get next day delivery and the unit is perfect. Whether I would have got it without my call I will never know. But it’s a handy hint for anyone ordering in the future.

Was very apprehensive ordering from here due to all the recent negative reviews. I have been pleasantly surprised. I ordered air con unit yesterday approx 8am and booked next day delivery, it came first thing the next morning. All looked good. Followed the instructions to set it up, very easy, and works a treat. Couldn’t be more pleased with it. Granted most of the negative reviews are about not being able to get hold of any company representative, but I haven’t had to so had no issues. Was impressed that during another heatwave I was able to get it so quickly!

I had originally ordered from eBay and it said 2 days delivery. I messaged on the second day to be told it was out of stock and they where awaiting delivery. I asked to cancel the order and ordered one that they had in stock on there website at 11am which said next day delivery. I had a bit of back and forth on eBay to a lady called Claire who seemed very helpful but then all communication seemed to stop. I asked for an update as to whether my next day delivery order has been sent or if I would get a tracking email but still nothing 8 hours later. Hopefully I can bump this review up but so far doesn't fill me with confidence

All sorted now arrived next day with apologies 👍

Be very careful using this company. There is no phone number and zero response from anyone having had a faulty product leaking oil delivered. Not acceptable to not come back to you when reporting faulty goods. Still no response to date. How many days should you have to wait to hear from someone?

I purchased a refurbished Avalla S220 unit, but unfortunately it doesn’t work as expected. The refrigerant (or whatever cooling mechanism is meant to engage) never properly kicks in and the front cooling panel is also missing a part. On the rare occasion it does seem to activate, the unit still only blows out room temperature air rather than providing any actual cooling.

A colleague has the exact same model, and we’ve cross-referenced all settings – his works perfectly, while mine clearly does not.

I’ve emailed support and followed up several times, but have yet to receive any response, almost 3 days.

Since the new version of the S220 became available online, I’ve purchased that in the hope it will work properly. That said, I’d still appreciate someone contacting me regarding my original refurbished order and processing a refund.

I understand things may be hectic with the current heatwave, but even a brief confirmation email would go a long way. happy to update this to a 5 star if I could get a response, and a refund for my first order.

Update: Got a reply today (3 days later) advising me of returns process, fingers crossed.

2nd update: Faulty Avalla unit successfully collected/returned and refund processed, thanks Rhys for your help.

Bringing this review back up to 5x stars, despite all the hassle - the second unit is working a charm, and real good value for money.

I ordered AC because the heat wave is approaching. It arrived but wants to return it because it doesn't live up to my expectations. It's too loud. The temperature doesn't drop. My usual windmill works better than this air conditioning. It addition, no one writes back.

I’m sorry to say that I’m forced to leave this review here in the desperate hope that someone from this company will respond. With an imminent heatwave I can understand why they might be busy but they should surely have taken measures to deal with an exceptionally busy period.

I ordered at the weekend and wished I looked here first!
My AirCon unit arrived in good time but I was concerned to see a less than brand new looking unit which, after taking all the trouble to assemble I turned on to find it only worked for 5 minutes then practically screwed the house electrics and several fuses. It set off an alarm on the house phone which was really distressing. Twice it tripped the circuit!!! I only changed the fuse in the plug to see if I could isolate the issue. One pack of fuses down. Simply put, the unit is electronically defective and therefore potentially dangerous.

Hunted for a customer er service phone number as this is a concerning situation but all I could find was their head office and parent company (I think) in Chandler’s Ford, Hants. Nice well-spoken man on the phone but all he could do was pass a message on! Useless. I’ve emailed them twice and there isn’t even an acknowledgment.

The fault is deeply concerning in itself but with this kind of treatment I’m truly upset and disturbed. Will I have to go a small claims court? Because the reviews on here are very worrying. I can’t understand how the reviews on their website are so good unless they are all fake. That’s quite possible these days.
Caveat emptor indeed 😭

I ordered a S-220 Air Con 4-in-1 unit. Delivered wrong address (DPD). Eventually got to the right address. Set it up. It only blows air!! Sent multiple requests now. No response!!
Would not recommend based on my experience so far. Looking at other reviews I am not alone. Have to question who wrote the positive reviews!!

j'ai commandé le 2 juillet et je n'avais aucune nouvelle depuis...tout comme les autres avis aucune réponse à mes mails.
et par miracle je viens d'être livré à l'instant. j'avais été prévenu hier par mail.
Certes avec plusieurs jours de retard mais au moins il ne s'agit pas d'une arnaque. J'ai reçu également plusieurs mails d'excuse de leur part. visiblement ils ont été dépassé par les commandes et n'ont pas pu réagir de suite. Cela n'excuse pas tout bien entendu mais par honnêteté je voulais informer de la réception de la commande? Donc pour toutes les autres personnes cela devait arriver aussi très bientôt.

I would never recommend anyone to buy any product from this website as I am experiencing few problems with requested return. The product S-360 itself was never satisfying due to its inefficient cooling and hot air duct design system. On top, the customer service is really poor when I requested the return. There are about 20 emails, online feedback forms being submitted but no action has been taken to process the return and refund. There is no customer support telephone number, complaint procedure and acknowledgement of email system. I do not believe how this business is carrying on like this. Come on guys, read the comments and improve on your services! Please please check emails and online messages and respond/take action!!

***UPDATE***

*****THEY HAVE NOW, VERY KINDLY, CANCELLED MY ORDER!!!! :) ORDERED A DIFFERENT UNIT FROM ELSEWHERE. CAN'T WAIT ANY LONGER, FOR THESE COWBOYS!*****

ONE STAR IS TOO HIGH, BUT CANNOT GIVE LESS!

AIR CON UNIT PURCHASED VIA AMAZON ON FRIDAY 4TH JULY. SHOWED AROUND 11 IN STOCK & DELIVERY LISTED AS TUESDAY THE 8TH - THAT WAS YESTERDAY & NO SIGN OF DELIVERY.

TRACKING STATUS ON AMAZON HAS JUST SWITCHED TO "DELAYED, NOT YET SHIPPED"

COUNTLESS MESSAGES /// EMAILS SENT TO AVALLA'S "CUSTOMER SUPPORT" - THIS IS A JOKE OF A TERM, AS THE SERVICE IS NON-EXISTENT. AS OF RIGHT NOW, HAD ZERO RESPONSES, NOT EVEN AN ORDER UPDATE!!

NOT EVEN A CONTACT NUMBER ON THEIR WEBSITE, JUST AN EMAIL "CONTACT US" PAGE, WHICH IS REDUNTANT, AS THEY DON'T EVEN BOTHER REPLYING!

AMAZON NEED TO REMOVE THESE FROM THEIR APPROVED "SELLER" LIST!

Like lots of other reviews left in the last few days, my order Nu.300** on 03 July still hasn't arrived yet now being the 09 July. Despite ordering at 11:56am when they advertise Next Day delivery on their website if placed before 2pm.
I was recommended Avalla by a work colleague, she had nothing but amazing things to say about their products. But with zero communication from them despite emailing 3 times and no other way to contact them, as well as no order update on 'Shop' app. I'm worried my order won't be fulfilled and should it be, I will receive a faulty or used product due to them not being able to meet demand.
I have sold my Dyson fan as was expecting delivery of this and now will be left with no fan or AC on a top floor flat with another heatwave pending.
I hope I recieve my order, but I would warn others not to place an order with Avalla unless you want to be £300+ down and no hopes of a product in sight.

Bonjour, ma commande devrait être livré entre le 7 et le 8 juillet 2025 toujours rien j'ai renvoyé plusieurs mails aucune réponse merci de bien vouloir trouver une solution rapidement sinon je vais vous demander le remboursement total de mon achat,i je reste compréhensible du fait que le transporteur peut avoir un soucis ce qui est fort possible merci à vous de donner des informations à vos clients ont retour nous attendons une réponse positive de votre part ce message et bien adressé à avalla

Made a purchase of Avalla S-290 on 3-July with 1-2 days delivery promised. Today is 9-July, the item is still not delivered and seller is not responding to emails.

Update:
Even though there was no 2-day delivery, soon after I received the apology for the late shipment and a link to track the order. The S-290 arrived a couple of days ago and so far has been working great! It makes a huge difference in the current heat and I can even sleep with it being on. I can see that all the ACs on the website have now been updated to "Sold out", hence I assume it was a one-time issue with managing the stock, which is understandable. So far the product is working great, hence amending my rating to 5 stars.

I ordered (ORDER #30273) an Avalla S-770 on the 4th of July and selected next day delivery. It’s now the 9th of July and I still haven’t received my item. To make matters worse, there is no way to track the order and I’ve had zero communication from the company.

The only contact method appears to be email, and despite sending two messages, I’ve had no reply whatsoever. I have no idea where my order is or when, or if, it will arrive. For a company operating in the UK, this level of customer service is completely unacceptable.

At this point, I’m left frustrated and in the dark. I expected better, and I sincerely hope this review prompts someone at Avalla to actually respond and resolve the issue.

Faulty item eventually collected and returned to company. They have refused to supply a refund and stated I would get a replacement. No replacement and they are refusing to answer emails or communicate with me. There is no number to call.

From this I deduce they will keep my money and I won’t be getting a replacement floor cleaner. Is that the whole point for Avalla?

I will report to Trading Standards and start Court proceedings.

Do not use this company. The product is second rate and the customer service non-existent.