autovia.it - Venezia Aeroporto Arvostelua 

Rented in advance via rentalcars.com from Venice Airport. The only car they could provide was an old, dented and scratched Astra. When we were away from the airport, engine “! – Engine Power is Reduced” came on, and the car had no torque in first gear and was dangerous on north Treviso hills. As we were busy at a wedding, we had to leave the car parked for four days completely unused. They would only change the car if we returned it or paid $300. They changed cars once we were able to limp back to Treviso but offered no compensation and took no responsibility for supplying dangerous vehicles once they were outside the carpark.

All went okay until it is time for us to get our deposit back. We rented the car end of May and until now our 300 euros deposit is not back. They keep on claiming that the system automatically releases the hold but obviously it has not happened - we have bank statements to support our claim. We have been provided a receipt but that receipt was when we got the car not from the deposit so I don't know what they are claiming with that. Very very very slow response as well. This is putting us in a difficult situation.

Davvero poco professionali.
Siamo arrivati al Desk per prendere le chiavi e ci hanno detto che la nostra carta di credito non era valida perché non aveva i numeri scritti sulla carta.
Quindi ci hanno obbligati a cambiare la carta e usare quella di debito e dover pagare la franchigia intera.
Ovviamente non eravamo in disposizione di poter far altro perché la persona del Desk non ci dava altrimenti la macchina dicendo che tutto ciò c’è scritto sul sito ecc..
Vorrei far notare che ne sul sito ne sulle mail risulta una necessità di avere i numeri scritti sulla carta di debito e ho scritto una mail al complains di questa azienda per la negligenza tale che ci ha portato a spendere 200 euro in più del previsto ma nemmeno rispondono.

Réservation effectuée sur Internet. Je prends la formule tout compris avec le maximum de garanties en terme d’assurance. Jusque là, tout allait bien. Nous savions que nous devions avoir une carte de crédit pour la caution. Le jour de l’arrivée, une attente interminable dans une file d’attente qui n’en finissait pas ! Arrivée à notre tour, la caution ne passe pas. On nous dit alors qu’il faut prendre une assurance supplémentaire malgré l’assurance tout risque déjà souscrite en amont lors de la réservation. Le tarif est passé de 295€ pour une semaine à 750€ (facture à l’appui au besoin…). Je n’ai jamais vu ça et comprends maintenant malheureusement les commentaires précédents le mien et stipulant que cette compagnie est traitée de « voleurs ». J’ai l’amère sensation de m’être faite arnaquée et invite les gens qui me liront à ne surtout pas se laisser appâter par un tarif alléchant. Une fois sur place, vous êtes pris au piège et ne pouvez vous en sortir. Je suis honteuse de m’être fait avoir comme cela 😭

Booked via booking.com.
They took a 500 euro deposit, which the man serving us said would be returned no matter what so long as we bring the car back full of fuel (we had the full insurance coverage).
It has been almost 4 weeks since returning the vehicle, and I am still yet to get my deposit back. I've emailed multiple times, the only responses to which have been to direct me to another part of the company, which then proceeded to still not respond. I am yet to get my money back.

I wouldn't recommend this company to anyone who values their time and doesn't want to be screwed around trying to get their own money back

Super slechte service, we kwamen aan bij autovia in Venetië.
Daar moesten wij 45 min wachten. Vervolgens bieden ze ons een kinderstoel aan ipv een babyzitje. Ons kindje is 5 maanden. Ze hadden geen baby zitjes meer. Wij hadden deze wel gereserveerd. Hierdoor stonden wij uiteindelijk 2 uur te wachten omdat meneer er van door ging. Want zijn werk zat er op. met ons zoontje in de warmte. vind dit hele slechte service voor heel veel geld! Voor ons nooit meer!!

Wenn ich dem Unternehmen -5 Sterne geben koennte, dann wuerde ich!
Ich kam am Venedig Airport mit 2 h Verspaetung meines Fluges und das Unternehmen konnte mir nicht nur kein Auto zur Verfuegung stellen, weil ich zu spaet war, sondern es konnte mir noch nicht einmal sagen, ob es spaeter am Nachmittag ein Fahrzeug fuer mich da sein wuerde.
Dieses very low budget Unternehmen nutzt jede Moeglichkeit Kunden ueber den Tisch zu ziehen.

I gotta say that I was expecting something bad due to these trustpilot reviews, but I was extremely positively surprised. I've had a terrible experience before with Europe-scumbags-scam-car, and was expecting the same here due to trustpilot reviews but my experience was really good.
We rented a small Fiat Panda through booking.com. Pickup at Venice Marco Polo airport, Delivery at Venice Treviso airport.
We received it fast and smooth, staff was kind and helpful, but the antenna of the car was missing. It wasn't too bad since we could use bluetooth. Car was in tip top shape otherwise.
Delivery back was so-so. It was horrible to find the delivery point since the instructions and signing were lacking to none, and it was hard to find any staff to actually receive it when we dropped it off. That should and could easily be much better marked at the rental delivery point.
Once we found the place and found staff the staff was fast and didn't play any tricks with us. This is really what I like, and the reason i spent time writing this review. I would use them again, but i will also come back and update this review in an instant if i have a bad experience. So i am verry happy. Thank you.

Autovia-Ecovia Rent a Car. !!!!!! ESTAFADORES!!!!!
Alquilé un vehículo en Autovía-Ecovía Rent a Car. Yo debía retirar el auto en Venecia, en el aeropuerto. El alquiler era del 2/6 al 5/6 y aboné los Euros 173.03 exigidos. Mi vuelo llegó al aeropuerto con una hora y media de retrasado. Cuando me presenté en AUTOVIA - ECOVIA Rent a Car para retirar el coche, quisieron cobrarme una multa de Euros 190 por el retraso. Además, me informaron que no tenían ningún auto para darme. Les solicité que me reintegraran el dinero abonado. Riéndose y burlándose de mí, me dijeron que había perdido lo que había pagado. Realicé el reclamo correspondiente a la central de Autovía-Ecovía Rent a Car y la respuesta fué que no me reintegrarían el dinero porque había llegado una hora y media más tarde de lo previsto a retirar el vehículo. Debo decir que hace más de 30 años que llevo viajando por el mundo y jamás me había sucedido algo semejante. No sólo, no me dieron el auto pactado y pagado, sino que, además, me trataron mal, de forma irrespetuosa y mal educada y me estafaron.
Autovia-Ecovia Rent a Car, TRUFFATORI !!!!!
Avevo noleggiato un veicolo presso Autovía-Ecovia Rent a Car. Dovevo ritirare l'auto a Venezia, all'aeroporto. L'affitto era dal 2/6 al 5/6 ed avevo pagato gli Euro 173,03 richiesti. Il mio volo è arrivato all'aeroporto con un'ora e mezza di ritardo. Quando mi sono recato presso AUTOVIA - ECOVIA Rent a Car per ritirare l'auto, mi hanno voluto addebitare una multa di Euro 190 per il ritardo. Inoltre, mi hanno informato che non avevano nessuna macchina da darmi. Ho chiesto loro di rimborsare i soldi pagati. Ridendo e prendendomi in giro, mi hanno detto che avevo perso quello che avevo pagato. Ho presentato il relativo reclamo alla sede di Autovia-Ecovia Rent a Car e la risposta è stata che non mi avrebbero rimborsato i soldi perché ero arrivato un'ora e mezza più tardi del previsto per ritirare il veicolo. Devo dire che sono più di 30 anni che viaggio per il mondo e non mi è mai successo niente del genere. Non solo non mi hanno dato la macchina concordata e pagata, ma mi hanno anche trattato male, in modo irrispettoso e scortese e mi hanno truffato.
Autovia-Ecovia Rent a Car. SCAMMERS!!!!!
I rented a vehicle at Autovía-Ecovia Rent a Car. I had to pick up the car in Venice, at the airport. The rent was from 2/6 to 5/6 and I paid the required Euros 173.03. My flight arrived at the airport an hour and a half late. When I went to AUTOVIA - ECOVIA Rent a Car to pick up the car, they wanted to charge me a fine of Euros 190 for the delay. Furthermore, they informed me that they did not have any car to give me. I asked them to refund the money paid. Laughing and mocking me, they told me that I had lost what I had paid. I made the corresponding claim to the Autovia-Ecovia Rent a Car headquarters and the response was that they would not refund my money because I had arrived an hour and a half later than expected to pick up the vehicle. I must say that I have been traveling the world for more than 30 years and nothing like this has ever happened to me. Not only did they not give me the agreed upon and paid for car, but they also treated me badly, in a disrespectful and rude manner and they scammed me.

I rented twice with no problems from Autovia Venice Airport. On the third time I returned the car in exactly the same state as before, I took a video and multiple pictures to protect myself (as I read reviews from other people). When I went to drop off the keys the guy told me that he didn't need to do a checkout if there was no damage and I'd taken a video. More than 2 months later I got an email saying that there was damage, and that I had "refused a checkout inspection". The Autovia customer service simply stopped responding to emails, refused to watch the video and charged my card. Do yourself a favour and avoid this awful company.

Tutto sembrava andare nel miglior modo...prenotazione, consegna e riconsegna, presso l'aeroporto di Venezia.
Il problema che a distanza di quasi 3 settimane non hanno svincolato il deposito cauzionale...non rispondono al telefono, né alle email (2pec).
mai più mi rivolgerò a loro.

Absolutele scammers. Similar story to those below. We hired a car in August and returned it without any damage, and had the car checked in with a representative.

Nine months later. I had an email saying that we owed them over £500 which I disputed but then they automatically charged it to our credit card. Today I’ve had a response to my email, with a “returns” form with the damage on it which interestingly goes around my husband signature suggesting it was written in afterwards because we definitely were not given any record of any damages. Fortunately, we had insurance so we are trying to claim on it now, but they are entirely dishonest scammers and I wouldn’t touch them with a barge pole. If they were the UK, we would be taking them to court.

Booked a car in August 2023 and returned it completely undamaged to the airport on time. Then received an email nine months later in May 2024 saying that I owe 42 euros for minor scratches to the rear bumper! I immediately emailed them saying this was categorically not my doing and complained about the nine month delay. No response. Today they automatically charged my credit card.
Would not recommend this company. Steer clear!

SCONSIGLIATISSIMO!! Arrivo previsto volo ore22.45 subito ritardo di 15 minuti . Prontamente avvisata la segretaria .Nessun problema l 'aspetto . Arrivato al desk 23.10. Dopo aver espletato tutte le operazioni inserimento dati etc ect circa 10 minuti ...se ne esce che ci sono 60 euro addizionali di fuori orario...gli chiedo per 10 minuti di ritardo ? ..si purtroppo mi dice ..E non poteva dirmelo appena arrivato cosi avrei potuto scegliere eventualmente altro operatore..visto che noleggio auto costato eur 33.00.. fuori orario 60... sicuramente con la somma delle 2 avrei trovato altro operatore ed altra tipologia auto . L ho avvisata dicendole che avrei fatto cattiva recensione ...ha fatto finta di non sentire .Poco professionale .

ESTAFADORES, TE VIENEN MULTAS FALSAS Y TE INTENTAN ROBAR CUANDO DAS LOS DATOS PARA LA FIANZA DEL ALQUILER. TENDRIAN QUE CERRA LA EMPRESA. SINVERGÜENZAS.

Do NOT rent from Autovia.
They will blame all the false and previous damages on you! NB no one from Autovia comes to the car park to check the car with you.

We rented a car on Aug.22->Sep.1 (renting from the EcoVia part of AutoVia). When we picked up the car, we saw a minor scratches on front and rear bumper and headlight already, we took pictures and emailed into Venice AutoVia. NB paperwork and key to car provided by AutoVia desk in another building.

When we returned the car on Sep. 1, again no person in car park, so handed key to agent at desk in another building. No inspection of the car, but a few days later the 500 Euro hold on my credit card removed - car must be fine...
Fast forward to Oct. 9, (5 weeks later) I suddenly got an email charging me 782 Euro for damage, most of which was in my photos of Aug. 22!

Vehicle Check Autovia claimed there are SCRATCHES WHEEL RIM AND FRONT BUMPER and HEADLIGHT.
They asked me to send my credit card details to complaints department. I emailed them right away my photos from August to prove most of those damages were there when we picked up the car. The complaints department replied and said they are working on my case now and will get back as soon as possible.
Now 4 follow-up emails later - still no reply.
However, instead of hearing from them, my credit card got charged directly on Oct 16 for 782 Euro - I can't believe they are even going to get any minor scrtach fixed!

If you don't want unexpected nonsense charges from Antovia, Stay away from them!

Huur nooit een auto bij dit bedrijf. Airport Venetië. Auto werd nagenoeg zonder olie en met versleten ruitenwissers, slappe banden en defecte verlichting verhuurd, onderhoud en controle is er dus niet bij. Omdat we meteen in extreem zware regen op de snelweg terecht kwamen moesten we voor onze veiligheid die op het spel stond de nodige noodzakelijke reparaties laten verrichten bij een gelukkig behulpzaam benzinestation. De kosten werden ons niet terugbetaald omdat we ze volgens hun regels die ze zelf op alle fronten aan hun laars lappen eerst hadden moeten bellen.
We komen al bijna 25 jaar in Italie en huren altijd een auto waar altijd wel een kleinigheidje beter kan maar nooit enig probleem gehad. Deze eerste ervaring met Ecovia/Autovia had ons het leven kunnen kosten. Ons advies staat al in de titel van deze review.

Not only was my experience with the surly young man at the Autovia car rental counter the worst experience of my trip to Italy. Not only did he over charge me and tell me that the Kia he was giving me was the same as the Audi I originally ordered. But today, 5 months later, my credit card company notified me of additional fraudulent charges made to my account just today from Autovia! Avoid this company.

The service was excellent; the car was very good. Well done !

Counter personnel were excellent and very helpful. Our Fiat Panda was right outside. We loaded up and were on our way. The rental price as better than almost every competitor.