CeX/Webuy - Australia Arvostelua 

26 883
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

I purchased a MacBook Neo, in A Grade quality, with maximum memory. Ultimately the device worked, however was sent with zero battery (literally couldn’t start without power) and in recovery mode?! L... Näytä lisää

Saanut 5/5 tähteä

Wow - was pleasntly surprised by the ease of selling my iphone with CeX (including the postage paid to send it to them !!) - now I am going to find my other phones that are lying around collecting dus... Näytä lisää

Saanut 4/5 tähteä

Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Näytä lisää

Saanut 3/5 tähteä

Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Elektroniikka & Teknologia

Yrityksen kirjoittama

CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

27 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(26 883)

4 770 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Item received non working

Ordered an item online. It was shipped quickly, but unfortunately it was defective and unable to use it upon arrival. It wasn’t checked as working before it was sent. Return and refund was quick, but I won’t waste my time again.

14. kesäkuuta 2026
CeX/Webuy - Australia-logo

Vastaus yritykseltä CeX/Webuy - Australia

Hi Charlotte,

Thank you for your review.

Whilst it is good to know that the delivery was quick, it is unfortunate that the product didn't function as expected.

As a retailer of pre-owned goods, we ensure that all items undergo thorough testing before they are offered for sale. I apologise that this standard was not met on this occasion and your feedback has been shared with the relevant store so they can review the matter and take the appropriate measures to help prevent similar instances in the future.

It is good to know that a refund was promptly issued once it was returned.

Since you were in touch with us via email, feel free to reply to the same thread if you require further assistance.

Regards,
Ashwin

Saanut 5/5 tähteä

First purchase from Webuy

This was my first purchase from Webuy and I actually ended up returning the item because I realised I had bought the wrong thing. It was my first time getting into Camera’s and I mistakenly chose a setup that wouldn’t work for what I was trying to do. Webuy were very understanding and processed the return in no time at all. I will definitely be shopping with Webuy again

10. kesäkuuta 2026
Saanut 5/5 tähteä

Beautiful Customer service

As much as I did come across a problem with ordering some items. the customer service was the best I had ever experienced. They were so helpful, so kind, made sure to help me and verify everything at every step of the way, and allow me to order the stuff I wanted. Thank you so much guys. The order was packed and delivered quite quickly. The products look almost brand new and I am very happy with them.

11. kesäkuuta 2026
Saanut 4/5 tähteä

Review for online order of "Legendary Pit Boss" and "Mystical Tae Kwon Crow"

The product arrived a day earlier than expected and the packaging was satisfactory, with both figures being in a good condition. Unfortunately, one of the figures sent was incorrect (it was the original instead of "mystical" version) but the return process for it was very simple and I received a full refund for both the returned figure and postage costs.

12. kesäkuuta 2026
Saanut 1/5 tähteä

The item had a lot of adhesive on the…

The item had a lot of adhesive on the case, i could not even charge the device until i spent 30mins Cleaning the grubby state. This is my first disappointment with cex. Second hand means not new but also sending a item in a grubby state shows a disregard for customer satisfaction, even the employee who sent this in this condition would be annoyed if sent to them, all my other purchases i have been happy with, if not i would not continue ongoing purchases, just the reality of this one purchase

26. kesäkuuta 2026
CeX/Webuy - Australia-logo

Vastaus yritykseltä CeX/Webuy - Australia

Hi Leslie,

Thank you for your review. I am sorry to hear that the item you received was not in the condition you expected. I understand your disappointment, especially as you had to spend time cleaning the device before you were able to charge and use it.

I have passed your feedback on to the relevant store management so this can be reviewed internally and appropriate improvements can be made.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

Saanut 1/5 tähteä

The product I received is faulty and…

The product I received is faulty and does not work

27. kesäkuuta 2026
CeX/Webuy - Australia-logo

Vastaus yritykseltä CeX/Webuy - Australia

Hi Alex,

Thank you for your review, and I apologise for the fault.

While all products are thoroughly tested at the point of purchase, electronic devices can unfortunately, develop faults at any stage due to their inherent complexity.

We would be more than happy to assist by offering either a refund or a replacement. You may return the item by visiting any of our stores with the product and your invoice, or alternatively, you can send it back to our warehouse. Full details of our returns process can be found here: https://bit.ly/3hhqLBF

If you need any assistance during the return process or would like further clarification, please contact us via the support form on our website, and our team will be glad to help.

Kind regards,
Nikita

Saanut 1/5 tähteä

In box item

In box item, box was torn, product was missing the charge cable and the unit was still logged into another persons account with all their details.

26. kesäkuuta 2026
CeX/Webuy - Australia-logo

Vastaus yritykseltä CeX/Webuy - Australia

Hi Ben,

Thank you for your review. I am sorry to hear that the item you received did not meet your expectations. I understand your disappointment, particularly as the box was damaged, the charging cable was missing, and the device was still logged into a previous user's account.

I have passed your feedback on to the relevant store management so this can be reviewed internally.

Please also note that, as we sell preowned products, we ensure that our Boxed graded items are in good overall condition. However, the original retail box may show signs of previous use or wear, as it is also preowned. That said, the issues you have described regarding the missing charging cable and the device still being linked to a previous user are not in line with the standard we aim to provide and will be investigated.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

Saanut 4/5 tähteä

Delivery good, Service could be better.

The Delivery was amazing and the service in store when I visited in Brisbane was great, however I wished to speak to someone about what the specific reason for "B" and "C" rating was for a tablet and tried calling, its strange to have a phone service available just for it to say go online to a FAQ. I understand not wanting to speak to customers or set up a phone service, but it would be nice if people could just call the stores its from so they can speak to staff there. Because I was far too busy to physically go to the correct store, plus it was in Sydney. So I was ready to refund if I didn't like it when it arrived probably causing you guys more problems.

27. kesäkuuta 2026

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