CeX/Webuy - Australia Arvostelua 

Vastaus yritykseltä CeX/Webuy - Australia

Päivitetty 4.7.2026

Hey Eugenio,

Thank you for your review. I understand that you were expecting a different version of the Earbuds.

In regard to the display image and the listing for the item, I am getting this reviewed with the relevant team and necessary changes will be made based on the findings.

I note you have returned the item, and good to see that a full refund was issued as per our online returns policy and the returns process was seamless.

I have also sent you an email addressing this further, and if you have any questions, feel free to write back there.

Regards,
Jessica

Vastaus yritykseltä CeX/Webuy - Australia

4.7.2026

Hi,

Thank you for your review, and it is unfortunate that the G602 mouse you received isn't working as intended.

Given the nature of our business, we ensure that all items are thoroughly tested prior to being made available for sale. I apologise for the lapse that occurred in this instance, and feedback will be shared with the relevant store to prevent a recurrence going forward.

Please return the item to us either via our FREE postal service or take it to any CeX store near you for a quick refund - https://tinyurl.com/b4r2aa7e

For any other concerns or queries, feel free to write to us through our support page www.webuy.com and we will be happy to help.

Regards,
Ramson.

Vastaus yritykseltä CeX/Webuy - Australia

4.7.2026

Hey,

Thank you for taking the time to share your feedback.

I'm sorry to hear about your recent online ordering experience and understand that you are disappointed.

While I understand that receiving a refund would have resolved the financial aspect of your order, it does not make up for the missed opportunity or the frustration and inconvenience you experienced.

Rest assured, your feedback has been noted and will be shared with the relevant teams for an internal review, and if you need any further assistance, you can write back to us on the email thread.

Regards,
Jessica

Vastaus yritykseltä CeX/Webuy - Australia

Julkaistu 4.7.2026

Hi Anthonie,

Thank you for your review, and I'm sorry to hear about the pairing issue you're facing with the received earbuds.

All items we buy are tested before purchase and only once they pass our set guidelines, they are bought and sold ahead. Looks like the fault occurred on a later date or else we wouldn't have purchased the item in the first place.

To work towards a solution, please return the item to us either via our FREE postal service or take it to any CeX store near you for a quick refund - https://tinyurl.com/b4r2aa7e

If you need further assistance or have any other concerns, feel free to write to us through our support page https://webuy.com/support/ with the subject "TP - Earbuds faulty" and I will be happy to help.

Regards,
Ramson.

Vastaus yritykseltä CeX/Webuy - Australia

4.7.2026

Hi Rachel,

Thank you for your review and for your kind words about our customer service team.

We are sorry to hear about the experience you had with receiving incorrect items on both occasions. We completely understand how disheartening and time-consuming that must have been, and we sincerely apologise for the inconvenience caused. Your feedback regarding stock accuracy and product listing has been passed on to the respective store management, and we hope to see meaningful improvements going forward.

We have sent an email to your registered email address to address this further. If you are having trouble locating it, please do check your Junk or Spam folder.

If you require any further assistance, please feel free to write back on the same thread.

Regards,
Nikita.

Vastaus yritykseltä CeX/Webuy - Australia

3.7.2026

Hello Evan,

Thank you for your review, and please accept our unreserved apology for the inconvenience caused by the unclean condition of the item you received.

While our main focus is on buying and selling pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped/handed over to customer. I completely understand your concern if this was not followed in your case.

I have already sent you an email requesting some details so that I can raise this with the store management and work towards a resolution. Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.

Best regards,
Nikita

Vastaus yritykseltä CeX/Webuy - Australia

3.7.2026

Hi Balana,

Thank you for your review.

All items purchased and sold by us are accompanied by their essential accessories which facilitate the functionality of the item, however, I'm sorry to hear about the missing pen from the order and I understand your disappointment with the outcome.

Unfortunately, we are unable to issue partial refunds for missing components. As you contacted us via email, I can see that my colleague tried to source the missing pen, but as it isn't available, a resolution was offered to return the item for a refund or replacement (subject to availability).

Should you need any assistance with the return or wish to buy any other similar product, please write back on the same email thread you had with my colleague, and I will be happy to assist to ensure you have a better experience this time.

Regards,
Ramson.