CeX/Webuy - Australia Arvostelua 

Vastaus yritykseltä CeX/Webuy - Australia

6 päivää sitten

Hi Wendy,

Thank you for your review, and sorry to hear that you are having difficulties redeeming your voucher.

In our experience, the most common reason for redemption issues is that the information was not entered correctly. Specifically speaking, our vouchers are valid for 1000 years and a week, so the expiry date is usually in the year 3000, not 2000.

The other common issue is the value, you should enter the value of the Voucher, not the transaction. If you are unable to redeem your voucher, please try using Google Chrome or a Firefox browser.

It's also worth clearing the browser cache and cookies, as if not cleared, you may continue to receive the same error message. This should definitely work.

We also received your email pertaining to this matter, and we shall get back to you on the same thread addressing this further. If you have any queries, do not hesitate to write back to us there.

Regards,
Jessica

Vastaus yritykseltä CeX/Webuy - Australia

6 päivää sitten

Hi Dan,

Thank you for your review. I am sorry to hear about your experience. I understand your disappointment, particularly after receiving the incorrect RAM module initially and then encountering an issue with the replacement.

I have passed your feedback on to the relevant store management so this can be reviewed internally.

Having reviewed the records, I can see that the refund has now been processed for you. However, I understand that this resolution may not fully address your original intention of obtaining a matching pair of RAM modules.

If you are still interested in purchasing the same product or exploring similar options, please get in touch with us via our support form at http://bit.ly/2WDil7r.

When contacting us, please include "Trustpilot I ordered 2 x 8GB RAM cards" in the subject line. We will do our best to assist you and help ensure a smoother experience going forward.

Regards,
Nikita

Vastaus yritykseltä CeX/Webuy - Australia

Julkaistu 6 päivää sitten

Hi James,

Thank you for your review, and I'm sorry to hear that your recent purchase hasn't met your expectations.

I would like to inform you that our core business is buying and selling second-hand products, and although these are used items, they are tested as per the procedure and work as expected.

Details about our business model and the services we offer are available on our website and if customers have any further queries, they are welcome to contact us through our multiple communication channels - https://tinyurl.com/yxfyhcty

In the event customers are unhappy with the item delivered, we offer an 8-day returns period from the delivery date, wherein online orders can be returned to us as unwanted for a full refund to the original payment method - https://tinyurl.com/4h6wvruk

If you have any other concerns or queries, feel free to write to us through our support page and we will be happy to help.

Regards,
Ramson.

Vastaus yritykseltä CeX/Webuy - Australia

Päivitetty 6 päivää sitten

Hi Wayne,

Thank you for your review, and I'm sorry to know that your recent trade-in experience did not go as expected.

Once an item is booked for sale, we aim to deal with it efficiently.

Having reviewed our email correspondence, I see that your order was processed on the same day it was booked; however, the initial payment was unsuccessful and returned by the bank. The payment was subsequently reprocessed, and my colleague kept you informed on the thread. I hope you have now received the funds.

If you need any further assistance, please feel free to write back on the same thread, and we will be happy to help.

Regards,
Saanchi

Vastaus yritykseltä CeX/Webuy - Australia

7 päivää sitten

Hi Dania,

Thank you for your review.

I'm sorry to know that the condition of the controller and its functionality did not meet your expectations. I understand how disappointing this must have been.

We have procedures in place to ensure all items are thoroughly tested and appropriately graded to ensure they are fully intact and working before they are purchased and resold.

As the controller purchased is B-grade, it may show signs of general wear, such as scratches, scuffs, etc., provided they do not affect the functionality and will, overall, be in working condition.

To look into this further, I have contacted you via your registered email address requesting some additional details. If you do not see my message in your inbox, please check your spam or junk folder and kindly reply there so I can advise you further.

Regards,
Saanchi