CeX/Webuy - Australia Arvostelua 

Vastaus yritykseltä CeX/Webuy - Australia

5 päivää sitten

Hi Michael,

Thank you for your review.

I'm pleased to hear that your order arrived promptly and the item is working. However, sorry to hear about the missing lens cap.

Considering the nature of our business, along with providing a fully working item, we ensure to include the essential accessories required for the functioning of the item.

I have sent an email to your registered ID addressing this further, and if you have any queries, you can write back to me there.

Regards,
Jessica

Vastaus yritykseltä CeX/Webuy - Australia

5 päivää sitten

Hi Riley,

Thank you for your review.

Whilst it is good to know that the delivery was quick, it is unfortunate that your recent purchase has not gone as expected.

As we deal in used goods, each product brought to us is checked to ensure it is in a fully working and saleable condition. In the case of optical media, we don’t buy warped, cracked or chipped discs. Minor scratches are acceptable on Games, DVDs and Blu-rays as long as they play.

To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/mp6akraj. All returned items are subject to testing.

If you wish to make a similar purchase again, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot 879477" and I will try to ensure that you have a seamless experience this time around.

Regards,
Ashwin

Vastaus yritykseltä CeX/Webuy - Australia

Päivitetty 6 päivää sitten

Hi Jacqui

Thank you for your review, and I apologise for the frustrating experience you had with your recent purchase and the return process.

I would like to assure you that we have testing guidelines in place where apart from checking the functionality, condition and quality of the item, data deletion is the most crucial part of our testing parameters. We request customers to delete all the data along with accounts from the device and then do another courtesy check to ensure no previous data/accounts are left behind on any of the devices.

Rest assured, this case has already been highlighted to the respective management of the store that sourced the order for a procedural evaluation and to ensure that such recurrence is avoided.

Further, all our contact numbers are for internal use only and the customer service department is solely email or social media based, however, we try to assist as efficiently as possible.

I appreciate you returning the item in-store, and I can see that a replacement was issued. I hope everything is fine with it.

If you have any other concerns or queries, feel free to write to us through our support page www.webuy.com and we will be happy to help.

Regards,
Ramson.

Vastaus yritykseltä CeX/Webuy - Australia

6 päivää sitten

Hi Andrew,

Thank you for your review.

I understand your concern regarding the delivery of your order.

Your order was processed in a timely manner, and once dispatched, we endeavour to deliver all orders within 2 to 5 working days, but we ask to allow up to 14 days as items are sourced and dispatched from any of our stores across Australia, and this time also allows for any lost orders to be traced and delivered.

Having checked your order tracking, I note that it was delivered within our delivery time frame.

If you'd like to discuss any further details, feel free to write to us via au.webuy.com/support, and we will be happy to assist you.

Regards,
Jessica

Vastaus yritykseltä CeX/Webuy - Australia

Päivitetty 3 päivää sitten

Hi Nick,

Thank you for your review.

I am sorry to hear about your experience. I understand your disappointment, particularly as you received a different product to the one you had ordered and had to return it before your refund was processed.

I have passed your feedback on to the relevant store management so this can be reviewed internally.

Having reviewed the records, I can see that the incorrect item was sent in error. Once the item was returned to us, it underwent our standard inspection process before the refund was issued to the original payment method or a replacement was sent. I appreciate that this was not the outcome you had expected and am sorry for the inconvenience caused.

If you have any further questions or require any additional assistance, please get back to us via our website contact form, and we will be happy to assist you further.

Regards,
Nikita

Vastaus yritykseltä CeX/Webuy - Australia

6 päivää sitten

Hi James,

Thank you for posting your review, and I'm sorry to learn about the packaging issue with your recent purchase.

We have standard procedures in place where items are adequately packaged and sealed to ensure they are safe in transit and get delivered to the customers as dispatched.

Be assured, I will be forwarding this review as feedback to the store management so that their pre-dispatch measures can be reassessed and such instances are avoided.

Glad to know that you received both the items and they are in working condition.

For any additional assistance or concerns, please write to us through our support page ((https://webuy.com/support/) with "TP - 879092" in the subject line and I will be happy to help.

Regards,
Ramson.

Vastaus yritykseltä CeX/Webuy - Australia

6 päivää sitten

Hi Wendy,

Thank you for your review, and sorry to hear that you are having difficulties redeeming your voucher.

In our experience, the most common reason for redemption issues is that the information was not entered correctly. Specifically speaking, our vouchers are valid for 1000 years and a week, so the expiry date is usually in the year 3000, not 2000.

The other common issue is the value, you should enter the value of the Voucher, not the transaction. If you are unable to redeem your voucher, please try using Google Chrome or a Firefox browser.

It's also worth clearing the browser cache and cookies, as if not cleared, you may continue to receive the same error message. This should definitely work.

We also received your email pertaining to this matter, and we shall get back to you on the same thread addressing this further. If you have any queries, do not hesitate to write back to us there.

Regards,
Jessica