ATB Financial Arvostelua 

I experienced very long wait times on their support line, and instead of providing assistance, the goal seemed to be to transfer my call elsewhere within the organization. I was transferred three times, only to be told that setting up online banking for my account wasn’t possible. Additionally, they claimed it would be “too difficult” to provide me with the missing statements for my account due to a mail strike, suggesting I “might try the branch” instead. When I asked if they could follow-up with the branch, I was told that was not part of their role. This all happened after an hour of waiting. Truly disappointing.

This bank is terrible which is a shame since I want to support local credit unions. They are very behind the times in the banking world. They only recently added the "lock my card" feature which most other banks have been doing for quite some time.

They also just added a completely unnecessary "passcode key" which is an extra step to verify your identity which you set up once but each time you need to click on it and then takes you to the face id and then logs you in. I asked them to remove and they said it's part of their upgraded security??? Much bigger and mulit national banks don't do this. They think they are leading the pack but they are way behind. I have to finish paying of my line of credit and then I will be leaving them.

NO cooperative agents ..long wait times on the phone very rude customer agents ...hangs up on clients. Does not honor their word.

Horrible horrible bank to deal with. Charged me $20 for monthly fees went to close it a week later and another 30 something to close my account.🤬🤬🤬🤬

Don’t save nor subscribe to this bank.
Equity from sale of our property refusing to release to us.
Sold up in Calgary to return to UK and they refuse to release our money ( transfer to UK)
Ombudsman advised and doing nothing on exchange rate alone we ( if money released tomorrow) loosing over a 1/3 rd of our money.

STAY WELL AWAY - if with them get your money away from them ASAP ( if you can).

I had an appointment to set up a new business account. I was on time, prepared and ready to go. My contact was not. They did not arrive at all, and to this point I have yet to receive any contact from them. Very unimpressed, and will NEVER be a customer with this bank.

To management: If it's so difficult for your staff to keep track of a schedule, how can I possibly trust them to help me keep track of my finances?

This is one of the worst banks to deal with, I have been thier customer for 6 years now, I was short 10 dollars for my mortgage payments and they returned my cheque. No wonder why they have such a low rating on their reviews. Just a suggestion to ceos of atb if you don't water your garden it won't produce fruits for you.

Don't use it, you will lose everything. Stay safe out there these people aren't joking. Glad I am into future-wise easy heavy.

First time writing a review here on trust pilot ... sorry it’s bad review , but pls refund me my money

Fake

Fraudulent

Let’s fill up this place with negative reviews (let’s bring this site down )

Future wise easy (a reasonable alt.)

I only give this bank one star because I am unable to get them zero Stars.
My bank account was hacked and it is now November 29 of 2024, and the fraud department released all information in August 19 of 2024 and I was not notified of any changes. They are refusing to replace my money even though they assured me at the beginning of my opening of the accounts That my money was protected. It may be only $2700 but to a single dad of two kids that money is very important to me.
This bank cannot be trusted

Terrible business

I don’t know how this company considers themselves legitimate whatsoever. Literally nothing good about “ATB Financial” - stay away from them, the fact that I’ve been paying monthly fees for their terrible service for 6 months now is embarrassing.

Seems I lied to you guys about ATB.
They suck huge. They pulled a good one on me that totally screwed me.
I went to open a business acct. Guess how long this took? 5 weeks and dealt with 4 people. I'd had enough and I get a call from a woman to continue my with acct. but just before her call Sunny the clueless guy that vacated the on my application calls me after a week of disappearing. The call should have taken maybe 6 min max , but this is the 3rd time I've given him my info ,. He had no business doing my app he couldn't even understand what my business is. And it's as simple as a Trudeau on a merry go round, with Sunny. He calls me back and I don't get the acct and I bet it's because some clueless dimwit couldn't explain what my business was,. Steaming now because he jusA t cost me a year and a half work because this guys as simple as they come. But I still kept my cool , A Week later I get a letter they're closing my account. I have no idea why . I didn't hear a reason not even a hint of one
No defense was allowed on my part all I could do was guess. If that isn't run by Stalin and Commie tactics ,if that isn't the 3rd reich I don't know what is

I'm not thrilled but I was civil about it actually patted myself on the get back for doing so. A Week later I mail they're closing my AtB
Acct. Lovely huh? no reason no nada no sfa. Goodbye don't even know who sent it...Thats AtB for you . If you don't agree with they're opinion the get out goodbye it's communism or. Not to mention I'm 60 years old and you get treated like your 6 ...

How ironic they're hyping business accts right now telling people some bs. About how much they care .... Don't do it what's that scenario going to do to your business for 2 or 3 weeks. What a joke.
Everything could be great and bang your acct. is gone no reason, no nada, we don't owe you squat.
I've ever been treated worse by a business. They think they're the almighty. Your just a simple pion . Don't roll the dice, it Could cost your business. Thanks Sunny go get a job.

They are the worst kind of thieves, in my opinion, and ought to be completely avoided.I lost patience, but…. I M P E R I A L W A V E Ş helped me get my money back..

ATB is a proud funder of Project Forest:

This company claims to help the environment but in reality they offer lies and greenwashing. Their parent company Tree Time runs this so-called non-profit. So guess what all the plants they propose to plant come from their parent company. What a great way to sneakily make millions of dollars.

In their recent project to plant a shelter belt in Siksika Nation they promised to plant 36360 plants native to the nation, in the end the planted 1320 plants native to the nation, a total of 1% of their planting. They planted 76% invasive species (91 170 total plants).

As it turns out it is really easy for big companies like Tree Time to grow invasive species, but difficult to grow native species like Raspberry, Saskatoon and Silver Buffaloberry. Instead of supporting nurseries that specialize in native plant production, Project Forest will only support their parent company Tree Time.

A CBC news article published in 2023 applauded Project Forest for fighting climate change. Planting a forest of invasive trees and shrubs in a prairie (one of the most endangered ecosystems on earth) does not fight climate change, it does the opposite.

Further Project Forest claimed that Caragana, which is allelopathic (kills other plants) would support the 18 000 Raspberries and 13 320 Saskatoons they promised to plant. In reality, they included ZERO Raspberries and Saskatoons in their planting.

This company continues to get thousands of dollars from private donors and grants. Yet they have the worst ethics we have ever seen from a non-profit claiming to support the environment. Don't be deceived, they have only one bottom line, it is profit.

Called the number on the card for help with an online issue. Was told the wait time would be 30 minutes to talk to an "Albertan". Following said wait, I got to talk to a guy in India who really didn't know what he was doing. Got to the point where he said I need a new phone, I hung up in absolute frustration. Going in tomorrow to close my accounts.

If I could give 0 stars I would. I called their customer service number after receiving calls from the fraud department. I attempted to renew the antivirus protection on my laptop and it wouldn't go through despite having enough in my account.

Called the number on the back of the card and the lady locked me out of my account and told me to go to a branch. This was Friday/Saturday. I have to wait till Monday for them to half ass "fix" the issue . I know they won't though they never do. They pressured me to open a checking account then neglected to attach the account to my card leaving me unable to pay. Worst bank ever!

Thanks to ATB and ATB Mastercard they have saved me many hundreds of dollars by stopping fraudulent account breeches. Sure I lost some but they blocked them before they could cause real damage. Opening new accounts was the easy part. They even phoned me before I knew what was happening. As for counter service it is more than exceptional. Ya once in a while somebody has a bad day but so do I and I appreciate their understanding. Also I’m just an ordinary customer with no big money involved so its even more appreciated.Thank you ATB.
Just a side note. When our old bank left town we went to every other bank in town they all treated us like we were from mars, the ATB treated us with respect Sure it was a bit rough during there transition. It’s been thirty years now.

ed me. First thing I did before anything was I called ATB and reported the issue. I’m talking right from their parking lot. The receipt said that I deposited 23 $100 bills 5 $20’s & 2 50’s so my $3000 dollar (30 100 bills) was now a $2500 deposit and that is where it’s been ever since. I called and spoke with several people who all promised to have answers for me within two business days. Then Friday I called and was blessed with that music on hold for nearly an hour to finally get a human who assured me she has escalated my case to the tracking dept and promised one to two business days, it’s been a week. Yesterday I called yet again and was placed on several holds to only come back and tell me he was going to escalate my issue I told him that was already done so he said please wait one to two business days AGAIN going another week without being paid back the money owed to me from September. I would not suggest or recommend ATB if you want honest fair banking practises when it comes to your money, they are great so long as their money is not when it comes to your money you can wait 1 to 2 business months. I’m fed up!!

***Update: I’d like to let you all know that since i wrote this review I waited a another week or so when Simone from the branch reached out and requested a receipt I have lost the receipt. I was directed to the branch manager who had misunderstood the whole situation and when i explained he made an exception for the receipt and also credited my account the full $500 that i was out. Thank you to that branch manager who did the right thing and corrected the mistake their atm made.

Just got saved from depression. Bravo,Quickresolve.icu

If I could give 0 stars I would. This past weekend we were defrauded out of $2600 our of our chequing account online through a fraudulent e-transfer link. We had all precautions in place, didn't give out our info, didn't authorize the transactions, had 2FA in place and it was still stolen. There were NO alerts from ATB, no notifications, nothing.
We called an hour after it happened, and started the investigation immediately. The only thing ATB did was say they would investigate. Couldn't reverse it a few hours after it happened, just told us it's gone.
Got told a few days later, too bad so sad, it's not their fault and they aren't doing anything about it. On their end, they are not at fault. EVEN THOUGH IT SAYS ON THEIR WEBSITE THEY WILL PAY 100% OF FUNDS BACK.
They do not give two f**&s about their customers. We are closing all accounts and letting everyone know to not bank there.