ATB Financial Arvostelua 

We ordered new cheques from Staples on the advice of our manager. We never received them, but someone managed to get their mitts on them. (This is a different problem between Staples, UPS and the supplier.) They wrote themselves a cheque, no signature and ATB cashed it! I went in person to the bank within hours of receiving an email notice of the withdrawal. The bank refuses to cover the fraud. Their BS excuse is that I was supposed to have notified them on the date the cheque was posted. This is not possible with their systems and even less on a holiday. How does a bank even cash a cheque with no signature?

After being a faithful customer for a decade they are assisting companies in stealing money fromy accounts, removing the transactions from my statements and gaslighting me to try to make me believe it didn't happen even with screenshots and receipts provided. Will be closing accounts now.

Ellen Villanueva helped us with all our financial needs. She quickly made us at ease and confident she could help us. Over the next couple of weeks she stayed in touch and kept us update on all the processes. Happy to say we are 100% satisfied and would recommend Ellen at ATB. Thank you

My son has been trying to setup his online banking unsuccessfully because of his speech he's been told they can't understand him, I can't speak with them or just hung up on. Today we reached a very patient and understanding lady named MONTANA. I spoke with her briefly and explained his disability and what he was trying to do and she said she would do her best to help him. I passed the phone to my son,she was so kind ,even after having to repeat instructions multiple times,she encouraged him when he was getting frustrated but eventually after 45 minutes she managed to get him setup Her patience and understanding was greatly appreciated. I wish other staff was as considerate and understanding, maybe instead of being rude or hanging up on your customers they might ask if he had someone they could speak to to understand what he was trying to say, so they're able to speak with him regarding his inquiry with some understanding.
Can't thank Montana enough

Horrible bank, commercial lenders no idea of there own products, don't return calls or emails, go elsewhere,

On several occasions, when I have gone to take a withdrawal from an ATB bank machine, I have been shorted. I have not received the amount I put in for withdrawal. Multiple mistakes with their machines dispensing the money. The trace team takes in excess of 10 business days to resolve the issue. Up to three months to get your money returned. I have spent hours on the phone with ATB trying to get this resolved. I keep getting told it’s under investigation. I’ve lost a couple hundred dollars.

What a horrible bank. They told me they're "in line" with the government's views on lgbt.. they won't show new transactions in your account on weekends. But they'll damn sure charge you monthly fees 5 days after the first day of the month. They'll lie and your transfers won't be consistent with their timing. The tellers are absolutely useless and underpaid.

This bank has the worst online platform with nothing but errors. I can never get into my accounts as it comes up in error and says to 'try again'. It's not an error on my end, and with constant calling and complaining nothing has been done to resolve this. I've been told I have to use Google Chrome, however that is not correct or the solution. I've been loggin in with Firefox for the past year. You can't force customers to use Google, the worst search engine for security. The last straw; I went on Holidays for a month and had zero access to my banking the entire time even though I had Starlink-Secure Internet connection. I get home and I still cannot access my ATB wealth account. There's security and then there's this mess. No one seems to be able to know why or how to fix it. The final contact I had been transferred to 3 different departments to just get access to my main bank account, answering the same security questions to each person even though I was literally just transferred from ATB employee and I still don't have access. Fix your garbage website! It's not hard, I even have my own SECURE website! Time to switch, I don't have time for this! You're not working for Albertans, you're pissing them off!

I've been banking with ATB for over 30 years, and my recent experience has been incredibly disappointing. I specifically instructed them to withdraw my property tax payment from an account with sufficient funds. Instead, they mistakenly took it from an account I intentionally leave empty.

When I reached out to resolve the issue, the bank staff showed no interest or effort to assist. They seemed entirely uninterested in correcting their own mistake. The branch manager, in particular, was dismissive, rude, and displayed a highly unprofessional attitude.

Due to their complete lack of accountability and poor customer service, I've decided to close my accounts and move to another bank.

I strongly advise against banking with ATB Financial. Their treatment of customers and their handling of errors is totally unacceptable.

Called Customer Service 3 times to change my address as the online system does not work. Listened to the voicemail prompts, 3 times. Was told each time that it would be a 5, 5, and 10 min wait. No one answered the phone. Once I move back to Alberta the first thing is to switch banks. Useless people!

I deal with the strathcona branch and there's always only 1 teller working and it's always too hot in the bank

No option whatsoever to purchase farm land under 100,000$, any call back or taking alternative lifestyle options seriously. Always contacting employees who know nothing about this and unwilling to do anything. Plus work hours are outside of accessible times.

Literally if you want somebody to take your money ATB is the bank to do it. Unfortunately life happens to be tough sometimes and when you need support or some grace don't expect it from ATB no matter how many years of loyalty. I thought since they were an alberta bank and there always saying they want to stand with albertans and help them succeed. Its not true

Someone hacked my online bank account and transfered themselves everything that was in my acct....whom ever did this had access to my user name and passcode... I didn't receive a text email or phone call with this code to enter in and it's turned on.... the bank refused to give me back my money stating that I did it or someone had my phone at 430 in the morning, when I got the email notification that an etransfer was made I callex the 1800 number letting them know that this transaction was not me. All they said was we have a claim opened.. I then called the fraud dept and they looked into it... but siad that bc someone used my login and passcode they couldn't do anything and it's up to the bank to refund my money... now they flat out refuse to return my funds.... so i will be going back to the police to have them look further into whom received the funds bc I didn't not send them.... I DO NOT RECOMMEND USING ATB BANK ELSE WHERE they are not there for the client and will point the fingers bank at you and pretty much tell u that u are lieing

The PolíRuckens fortunately intervened and assisted me in receiving my money back, so l'm at....... last at peace!

We filed the appropriate legal documents for access to my Father’s account. We were locked out without any explanation. Absolutely no time line was given for access. We are suspected of fiduciary impropriety without any foundation!

No security on ATB Mastercard. They do not help with Fraudulent charges. Your money is not safe with ATB.

We are ATB customers for over 1 decade and we had ups and downs with them , they don't seems to hire people that like to work too much and are very knowledgeable , maybe their wages are not competitive so their employees have a place to call work.
We have a business and I like to have my monthly statement uploaded on the first of the month , and I requested that , they said it cant be done because it takes up to 4 days ? to have it. i said sure, not happy but what can I do ? And for a while it worked like that. This month it took 7 days to have my statement uploaded , I called they said it takes up to 7 days to have that done . I am not sure I understand these rules and regulations that are made on the spot 😕

Horrible customer service no humans, no one answers the phone. Everything is self service I’m removing my investment no customer service no customer!

They are absolutely horrific to deal with the people are slow at their jobs and they take a very long time to contact you when you have something that they said they would contact you about, they didn't give me any of the information I needed then kicked me off my banking they are a terrible service and if your thinking about your financial future anything is better than them!