ATB Financial Arvostelua 

On august 11 i was unexpectedly rendered unable to conduct my banking and other financial responsibilities for approx 39 days and during this time someone got hold of my visa debit card which the police left in my vehicle and used that information to fraud my account to the tune of approx $3000 using a phone app. I was not aware of this until 38 days later when i was able to resume my responsibilities . Atb refuses to reimburse me for the obviously fraudulant puchases because they say and i quote "its not our fault". I do not know how these fraudsters got hold of my debit card and relevent information. The bank says that because another person whom i asked to retrieve my vehicle from an impound yard had my debit card and used it with my permission to get my vehicle out of the impound yard and thus avoiding an 80 dollar a day charge as well as make payments as they were requiredh that i was negligent and they are not responsible for the money stolen from my account using a apple pay app. My friend did not give the fraudsters my debit card or pin number and obviously neither did i. I have been a customer of Atb for 20 years or so and for them to refuse to refund this very obvious fraud is disappointing and frustrating. There is no way to prove where the fraudsters got the infirmation as the card was in the possession of my designated agent for the duration. That money was all i had and is insured and a technicality such as the ine the bank is using as an exscuse frankly causes me to seriously question the value they place on their customers especially long term customers such as myself. I must now find a financial institution that values my business enough to protect me from incidents of fraud of which i have no control. 3 grand is not even a drop in the ocean for Atb but it is the entire ocean for myself. Shame on Atb. If you bank with them be aware that they do not consider debit card fraud and im assuming even identity theft an issue as long as they can pick any excuse at all to avoid doung the right thing for a 20 plus year customer who is on wcb for a injuries incurred from a very serious work place accident. Im very disappointed to have to take my business elswhere.

We've been with ATB for a number of years now, and I can honestly say that customer service is getting worse and worse. There's absolutely no reason why we cannot speak to someone at our own branch but have to go to the head office where no one seems to want to answer the phone. Disgusting that you have to be on hold for over an hour just to ask a simple question.
If my local bank was closer I would be able to drive there but it's not. Mind you, I could probably drive there and back quicker than I can get someone to answer the phone.
Very, very disappointed.

I’ve had a frustrating experience with ATB Bank. Despite providing all the necessary documentation, they refuse to close an account and continue to charge fees. I also received a bank card sent to the wrong address, which raised concerns about identity theft. Overall, my experience has been disappointing, and I would advise caution if you’re considering ATB.

Atb is most definitely the most unethical institution we have ever dealt with. They try to go after shareholders in a company that have been changed 15 months ago. Threatening collections when they never contacted us for 15 months. They claim they can’t reach the “sole” shareholder so they are coming for us for debt the sole shareholder gave indemnity to us for. ALSO the guy they claim they can’t find …. Deals with ATB for his other business. Complete joke

Our children loved their savings accounts, which paid a small amount of interest every month. Now all of a sudden interest is at 0% AND they were charged a $3 bank statement fee. Not impressed at all! ATB, you have lost the younger generation!

We have been accepting cheque's under our DBA name for 15 years. All of sudden at one of the branches (and just that one) this was no longer acceptable. The teller insisted that we contact our clients ( in eccess of 300) and inform them that the way they have been writing us cheque's needed to be revised. This is a prime example of the nonsensical arrogance I have been facing at A TB recently. Terrible . They cost me time and money today by having ti find another branch where the teller took the deposit without question.

company is full of crap no respect no service no professionalism. i am victim of fraud trying to get back my 600$ but atb bank is refusing to do that.. so my beloved hackers just try to get atb customers id info no pwd nothing add to it to samsung or apple wallet and thats it you can do anything you want and atb not refunding money so easy way to steal money.. feeling sorry for atb customers which i am included by myself

Trust pilot makes you give atleast 1 star. Left numerous messages for the branch to call.me in regards to.my mortgage. I guess they don't really care. 10 days later finally got a return call. It's OK I've gone elsewhere, horrible service . Loose my money.and your interest

I wish I could give 0 star to ATB. Worst bank I ever dealt with. They put a debit lock on my account and after wasting my 1 hour with customer care they told me to visit the specific branch which is 40 kms one way from my address. When I asked them is my e-transfer enable or not they didn't respond and kept saying visit the branch and branch manager will discuss with you it's like I made a crime by opening a business account in ATB and disconnected the call.

PLEASE STAY AWAY FROM THIS BANK. WORST SERVICES.

FU ATB

After being told I met all the necessary criteria for a stop payment, it still went through thus eating the funds I received for working extra shifts on my days off, had to persistently call customer service who just kept feeding me lies, and then finally a supervisor who was the least knowledgeable and says the best she could do was refund the stop payment fee, well duh, why would I pay for a service that failed, not to mention raising my service fees this month almost double, from an institution that in the 1st 1/4 this year made 534 million a 7.2% increase from same period last year, I should have known better dealing with a government owned operation.

I am sorry to give one star review for government owned bank. Alberta Treasury Financial, I know no body looks this review and no body cares because all they are getting money. Wait for a phone call is one hour and five minutes, is not it shame and gaming in our tax money.

After over a week, atb has addressed nothing regarding the issue of missing money, transactions that weren't put through causing my credit score to drop significantly and the ignorant Healy manager who has refused all forms of help. I have not even received any response from the investigation department directly. Worst bank ever for metis people to bank with, they still refuse to explain how I could be in 2 places at the same time using my card.

Lost my phone and couldn’t get the code sent to my number called support two times and talked to two different people one refused to send an email verification so I could access my online banking the other guy seemed helpful at first but after hours of waiting he never called back to assist me and the mobile banking app is down for service at least once a week

I rarely write negative reviews but ATB deserves one. We moved to AB from another province and we always dealt with RBC (good or bad but never terrible). Guess what? "Terrible" is a good adjective to describe ATB from a customer service point of view.
They: 1) screwed up on our mortgage documents that required us to visit their branch 3 times as opposed to 1.
2) were never sure as to what documents were required and were never up front with respect to the same
3) upon FINALLY signing the docs, they told us the process will take some 10 days to finalize. Guess what? 10 days later I emailed to enquire about where things are at and got a priceless response, "still waiting for the commissioner to sign the documents."
Comms would be nice. A heads up would be nice.
But no, those are not within ATB's business process perusal.
Very disappointed.
Paying for some .3 percent on a mortgage rate I chose ATB over RBC. NEVER, EVER EVER again!
Very poorly run local ...hmmm...pseudo-financial institution.

Sincerely,
Anna H.

I'm a finance manager who has referred several million dollars of clients to ATB, as they were a preferred lender of mine. When I got my mortgage 4 1/2 years ago, I requested to deal with ATB, as I liked the way they conduct business. My wife and I found a property that we liked just recently and bought pretty quickly, as it was a great find. Because of our relationship with ATB, I requested this mortgage be through ATB also. Unfortunately we didn't sell our existing property before possession, so we weren't able to port our mortgage. In contacting ATB after we sold our property, we were informed that they would offer no support on the payoff penalty of $6K on the remaining mortgage term (less than 6 months), despite the substantial amount of business I've referred to ATB, as well as our taking out the new mortgage with ATB.

No desire to help their customers get a resolution for any problems.

Painfully long wait ending in hanging up the phone. Just to re-order cheques. My wife and I have been ATB customers for over 30 years and just when you think service can’t get any worse, it does just that. service on the phone is terrible. In a branch it is sometimes OK but nowhere near what it used to be

Terrible support it said 15 mins and had me waiting over a half an hour i hung up i call again it now says 45 mins wait i said get fked hung up again and all i want is to be able to get into my account on my banking app but whatever update they did with their security makes it so the verification code doesn't even send i can send them all day and not get a single code so i cannot even access my bank i tried to get support but they had me waiting with my thumb in my ass for over a half an hour when the wait time was only 15 mins it is poor customer service and being stuck with them this long i am surprised i put up with their abuse this long if their broken app doesn't work by tomorrow i will be going in and canceling altogether and going with another bank that won't give me this abuse and neglect i do not recommend i even had in the past was a victim of fraud and never got my money back they don't care about us customers it is all about the money for them do not recommend get a better branch i hope to see this one rot one day from the crap i put up with all these years

We tried to apply for a mortgage with Chris S
She is new to this role & seems unsure about things.
She seemed forgetful when we answered her questions via emails.
Coming out of Covid troubles financially she didn’t care about how hard we worked to improve our good standing in the financial world.
I would not recommend dealing with this person
After 2 weeks of jumping through hoops for her & providing paperwork we were declined
Don’t waste your time with her

Our mortgage was up for renewal and was currently at 9.85% floating rate. When we asked them for a locked in rate they said the best they were able to do was 9.85%. Approached another bank and was able to get a rate of 6.95%. ATB do not have the customers best interests at heart. They are only there to make money for the bank and we were long time customers of this institution. Go elsewhere.