ATB Financial Arvostelua 

Account was compromised.Wasctold nothing they could do about it, even though transaction shows where money went . Have the fake Atb phone line . The fake atb texts. To top it off I have tried 3 times to get the account closed and its still frickin open . Piss poor performance Manning ATB. THEY DONT CARE -BUT SERVUS CREDIT UNION DOES.

Someone deposited my one time issue cheque multiple times and ATB system didn’t detect the fraud and cleared the same cheque multiple times. ATB is now refusing me money back to my account.

Constantly down for repairs or some technical issues. You can never do online banking when you need to. Absolute garbage of a bank!

Close my business account without any notice. ATB did not call, send an email, or a send a mail to say that they are closing my business account. They just went ahead and do so!!! I would not recommend this company to any human being. I searched my call log and email top to bottom and found zero proof of their efforts to contact me! I have a TSFA account and they shut it down!! Stay away from this nightmare of a bank. Customer service is not the greatest either.

My computer is giving me an error when I try to log into Atb. I’ve had this issue since 11 December and absolutely no one at the Atb will help. It appears that the problem is with Wi-Fi. They’re saying not their problem and they won’t fix, they problem is with my computer as it longs on to ATB using another netwitk . My computer has been checked. Their service is dreadful. That included there app which says to call them. I can’t be the only person with their problem. Time to try a new bank. Sad for the province

Business account was fraudulently drained of $thousands. Evasive & dismissive answers from staff to all questions about getting to the bottom of the issue. No accountability, only excuses.

The worst travel option you can get!
Everyday the buss passes by me without stopping, regardless of the winter season or the reflective clothing.
IM SURE THAT some of the drivers are pasive agressive racist and they often leave people on the buss stops ,just because they look different.
Dont buy tickets for ATB

We were getting a new mortgage and were told an insurance binder is a legal requirement of the mortgage. However, they released the mortgage without proof of this insurance binder? After losing our home we find out about this. It is now with lawyers but I just want to let people know so their family isn’t in the same stress. The lack of professionalism and ownership is scary.

J'ai fait un placement dans cette banque, avec le chef d'agence, j'ai signé un contrat pour une durée de 1 ans pour un taux fixe bien précis. J'ai encore le contrat signé par les deux parties.
En regardant mon compte sur le net un mois après j'ai constaté que le chef d'agence a changé la durée en mettant 3 mois.
J'ai contacté le responsable qui m'a répondu que la banque à changé d'avis.
Dès lors j'ai demandé de retirer mon argent à l'échéance.
Après 3 mois j'ai constaté que le montant est versé sur mon compte, je me suis rendu à la banque pour récupérer mon argent, à mon grand étonnement le caissier m'annonce que je dispose seulement de la moitié de mes avoirs, l'autre moitié à disparue.
Une semaine après le chef d'agence m'annonce qu'il à placé ce montant pour 3 mois, sans mon accord, ni ma signature ni aucune convention et le montant ne figure toujours pas sur mon compte.
J'ai déposé une plainte au siège, j'ai contacté un avocat, et le cirque a duré un mois avant je puisse récupérer mon argent, c'était vraiment un hold-up.
Je voulais juste vous donner un conseil ne placer pas votre argent dans cette agence, son chef est un escroc. Monteur et malhonnête.

Abusive and disrespectful customer service. Long wait times, incompetent reps, no solutions. If companies cared about their customers they would not make you wait for hours, waste your time and then offer no solutions. These companies are pathetic.

I just want to say thank you all for your review input. I was getting ready to open an account with ATB but these reviews definitely steered me away from that idea.

I wish I could give a zero for the Ellerslie branch. Ask your self how scammers are able to spend 3000 dollars at a dollarama. And on the same day allow scammers to pull 2 thousand dollars out of and ATB machine. When you have a 500 dollar limit. Then your yelled at to take it up with the RCMP in the main business area by a manager.

I was fraudulently charged $235 from Amazon and this bank refused to give me my money back. They say they have fraud protection but they clearly do not. The only reason they get two stars is because their mortgage department did an exceptional job helping us.

I finally got through to Janine today as I was directed by AI because I needed to verify something in my accounts, and she spoke clearly and helped me 100% I was grateful for that!
Now as far as not being able to speak with our local bank agents that's another story.
The wait time on these calls are bad!
You are replacing people with computers which feels cold and undervalued.
Janine made me feel better 100% but the whole banking AI thing is something I have a hard time with.
I don't do online banking because I don't trust it.

I have been trying to get info on my rrsp accounts on phone and have been on hold for more than 41 minutes. 2 times it has come on saying my call will be recorded etc etc and then it goes right back to the lousy music each time and I am really sorry I have once again wasted my time again.
I had been told my wait time would be 15 minutes and then 20 or more minutes later it was approximately 5 minutes and then still nothing.
Unacceptable in my opinion

I call Atb Bank at 10:30pm to my surprise I had the greatest r customer service Rep ever I think his name was Brad or Chad but whoever I spoke with was absolutely great help with my problem. I recommend ATB to anyone who needs a bank

Absolutely horrible experience with ATB. They have locked my card 3 times for no reason. When I call to get my card unlocked they tried explaining to me that my spotify payment that comes out every month for the past 5 years is suspicious activity and thats why their system locked my card. I am so beyond pissed off. Their app doesn’t even work 90% of the time. I have to log in through safari and then open it in the app to be able to use it. If I try to log in using the app it loads forever and then tells me there was an authentication error. What the hell am I even paying bank fees for. This whole company is a scam.

If I could give no stars I would. As of right now they refused a pay to close because they put my account over 10 thousand in the negative simply because a Cra wrote a demand letter requiring to pay. They will only communicate by mail and are demanding I sort things out with Cra even though nothing In our agreement specified that they would fraudulently create debt to pay a Cra imagined debt. They deal constantly in bad faith not giving payout statements ect. They move money to give themselves leverage trying to create default because they know I will out wait them. Save yourself the trouble and deal with a credit union and keep as much. Ash as you can

Yesterday, I went to ATB Sage Hill, to replace my debit card, which was cracked ... a simple thing ... as I walked in, a black fellow, obviously perturbed, left in anger ... whatever, I thought ... then I noticed, only one teller ... one ... dealing with a customer ... one!!!! ... and then she went away, to the back ...I took a picture ... no one at the counter ... I could have robbed the place! LOL! ... I finally did get help, 15 mins later ... and the girl did her best to help me ... it's not her fault, that ATB management is out to lunch ... I've dealt with ATB now, for 25 years, and I have never seen such a decline in service ... it is completely disgusting ... execs making big bonuses, while customers suffer ... inexcusable!

ATB commercials and messaging are all about talking to a live Albertan, which may be true.... eventually. I tried for days following the phone tree to get to talk to someone about contacting my branch as well as leaving voicemail messages at the branch and after 1 week, I still haven't been able to talk to a real person. Up until this, I have never had issues and actually like the customer service. Hopefully whatever is happening will be resolved.