Ashridge Nurseries Arvostelua 296

They sent me a dead (or dying) tree. I watered it like they said. I fed it like they said. It died. They wanted to charge £20 for delivery for a replacement. No refund offered. They're greedy and have no ethics, only interested in profit. They hide behind a contract which is unethical (you sign away your rights).

Advertised free P&P this weekend. The system accepted the code for free P&P right up to the pay point where without notice £15 was added to the total for P&P, whilst at the same time in large image the total at the top of the page was showing free P&P

I ordered some white cosmos purity seedlings for my stepdaughter's wedding. When they flowered they turned out to be pink which is not what we wanted. I told Ashridge customer service about it. My money was instantly refunded and within a few hours 25 white cosmos purity arrived as a replacement on my doorstep from them. We all make mistakes but it is how you handle them that is important. In this case Ashridge Nurseries deserve a five out of five review.

Ashridge Nurseries were, in the first place, very communicative about my queries prior to ordering. They advised how they could help. And everything went as they said; my plants are wonderful. They were well packaged and protected for delivery. Now the bees are busy exploring them!

I ordered 2 honeysuckle plants. They arrived in a timely manner but before the planter which I was having made to fit the space. This meant I had to keep them in their pots for 4 or 5 days. I was disappointed with the state of the plants as about 1/3 of the leaves on one plant and about 1/6 of the leaves on the other were discolored and somewhat shriveled. I thought they would recover if I watered them well, which I did everyday. However, by the time the planter arrived they actually looked much worse. I took a photo and emailed the company to ask what was wrong with the plants. The reply I got was rude and condescending stating that I had failed to water and should not have kept them in their pots for even 1 day. I was very annoyed as the plants were not inexpensive and to be replied to in that manner was unacceptable. I emailed again expressing my disappointment and received a very polite reply explaining the issue which can happen when honeysuckles are transported in a box is a kind of fungus which quickly passes when they are in the air and planted. I was offered a satisfactory price reduction and the plants are growing beautifully as the second customer service agent assured me they would.

So pleased with first order of jasmine ordered 5 more, they are fantastic, came well wrapped. will be ordering more from this company

Excellent quality and price, lovely healthy trees and a great service from start to finish.
I would highly recommend.

I have ordered from Ashridge about 3 times now and returned because of the good quality plants and delivery. This 3rd time there were two boxes of lavender plants. In one some of the plants had clearly shifted and toppled over, presumably in transit, and broken stems to the base as a result. Whilst maybe better packing might have helped I suspect rough handling of boxes would account for it. I sent photos of the plants requesting replacements and within half an hour I had a reply apologising and saying that replacements would be sent. They arrived in good time and condition. That was a problem quickly resolved and in a friendly manner for which I am grateful and they have retained my trust and I would order from them again.

I recently bought two clematis from Ashridge Nursery but didn’t see their delivery information. I was a bit disappointed when I saw they would deliver within the month!
I contacted them and asked if the order could be expedited and was delighted to hear that they would dispatch that day and the order would be delivered within 24hours. The communication was great and plants were of the highest quality when delivered as per tracking info. Very impressed and one very happy customer.

Wanted to buy 2 good size trees to commemorate an uncle and aunt. Ashridge were sadly recommended as they gave a five year guarantee. The trees arrived around January last year looking unhappy but we planted and gave them time to establish. They started to show signs of being happier but this year one is clearly dead and the other is hanging on by its fingertips. I contacted Ashridge and asked for replacement under the 5 year guarantee.
Bad News! They tell me the 5 year guarantee doesn't apply to me any more as I unsubscribed to their monthly emails in March. Punishment for not wanting their missives! They claim receiving their monthly emails was part of the terms and conditions at the time but they have offered to sell me 2 more at wholesale prices!!!!!! Why on earth would I give them more money for more poor quality trees?
Talk about sharp practice! Be warned!

Order a few different types of mint and dahlia tubers. What can I say they've all started growing and all the mint is currently thriving in the pots! Also great to see the dahlia tubers planted have all rooted and are growing too! Just placed a second order with them and I would definitely recommend!

Thank you so much for the prompt delivery of my order for cosmos purity. They are now all in the 4 box beds I have in the middle of my garden.
As in previous years, your plants are always a joy to savour over the summer. Well done to your team for all their hard work in producing not just my plants, but a whole range of plants and trees. Thank you!

Our 6 Salvias arrived promptly and we were delighted with their size and overall health. The only challenge was fighting off the bees as we were planting them out!
We are really pleased with the service and quality of the plants and will certainly look to buy again from Ashridge.

I ordered 25 lavender plants in Feb 22. Website really talked themselves up about how their plants were the best etc etc and that I needed to wait until April or May if a particularly cold year. I contacted them end of April to ask about delivery they said May. I contacted them again mid May. They said sorry, they were going to ring me, but supplier had let them down and would i accept a different product. I sais yes, and 3 boxes arrived a few days later. 2 boxes were packaged adequately, although still too small for the plants. The last box had the plants squashed in and i think some had just been repotted in to bigger pots.
Really poor service.
Daily e mails about products.
Only reason I didnt put them in spam folder was because I still had to deal with them

My mother, over 80, was given a gift voucher and when both myself and another family member tried to buy plants online from this company, unfortunately the website is not suitable for paying by gift vouchers. I was then involved in a lot of emails back and forth because they will not deal with customers by phone, there is no number to call.
The bigger issue was on receiving the overpriced clematis bijou that cost £33.96, £9.50 of this to deliver the plant.....apparently this is to ensure the courier delivers within 24 hours. The plant was delivered upside down, in a box that was far too big for it. I took photos and sent them to the company.....
My complaint received a patronising and lengthy response from someone who thinks they are very clever, thanking me for being understanding and being willing to wait and watch for the plant to thrive. I am not of course understandable about this 'sharp practice ' and warn other potential purchasers to avoid this firm .....a lot of people are saying the same thing, we can't all be wrong or difficult customers.

With all the negative feedback I decided to write mine.
Smooth transaction , yes I had to wait for part of my order but I understood why, some plants are better lifted and delivered during spring months when ordered in the winter.
Plants arrived in two batches absolutely fabulous plants and a guarantee to replace if they don’t take .You don’t get better than that from any nursery.
I can’t wait to order again from this company.

As many other customers have found, something has gone dreadfully wrong with Ashridge just recently. I have spend hundreds of pounds with them over the last few years, but will not be using them again - their website simply isn't fit for purpoise, I am no longer able to log in and check orders, and worst of all they no longer deign to accept phone calls from loyal customers. You can only email them to ask about your order, or anything else, and of course they never reply to this. I have emailed them several times and ... absolute silence. And yes, I have checked my spam box. Very sad, they used to be an excellent supplier of trees, but their customer service is now terrible. The fact that they have 48% ratings of just One Star on this website demonstrates how bad. AVOID. There are plenty of other great suppliers out there.

I have just received 13 wallflowers (Winter Orchid) in 2 litre pots and they are superb plants, beautifully packed and safely delivered. I will definitely order from Ashridge again.

Waited ages for delivery of bare root order. Have ordered from other websites and planted them in February/March and they are growing well.

However after chasing the blue spruce arrived, very small with a few needles. Planted it, watered it and it lost all its needles and was definitely dead. Emailed them and some time later they replied to say leave till end of June !! Dead stick in the middle of the lawn didn't look good, so bought one somewhere else and threw away the dead one.

From their monthly informative newsletter containing guidance for the coming weeks - written with a tremendous sense of humour! - to the clear and full details of the various plants and miscellany that they offer for sale - through to the most efficient way my order was handled, prepared and despatched, I have nothing but praise!
I look forward to making further purchases, knowing that I can trust the quality of plants and service that I will receive.