Ashridge Nurseries Arvostelua 296

😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc.
Think we’ll pass on ordering a Christmas Tree don’t want it in July‼️

Despatch times are very long. Order placed for lavender on the 6th May. No indication that they did not hold the stock. Chased it a week later and was told despatch not until week of 8th June, 5 weeks later, despite it being the peak lavender planting season.

Inquired further and they do not actually have any stock of lavender and will not be getting any until late May.

At no stage during ordering plants do Ashridge indicate that they do not actually have the stock.

Do not order from this company if you are trying to meet any kind of deadline.

I’d ordered sweet peas from another supplier months ago and was let down at the last minute when they couldn’t fulfil the order and was facing a summer with no sweet peas. Luckily Ashridge had some named varieties left and I was able to order them but was worried they would arrive when we were away for a few days. Having experienced very poor communication from the previous supplier I was surprised and delighted to get an answer within half an hour of placing my order bringing forward my delivery time at no extra cost to get them to me before we left. I was over the moon. Summer isn’t summer without sweet peas and Ashridge completely saved the day with just what I was after and brilliant customer service that went above and beyond what I could have expected. A big thank you to them.

Fantastic plants arrive in great condition and really well packaged.

High quality plants, as ever, securely packed and promptly delivered. Also, commendable flexibility when I had to change the original collection/deliver arrangements. Thanks to Rose and Dan in particular and to all the team involved.

Do not buy anything from this company. Ordered and paid for a number of trees and hedging plants of a certain height. The plants delivered were considerably shorter than the plants ordered. I was told I cannot return the plants and no discount was offered. I assume the positive reviews are from friends / employees. Be warned: do not buy anything from this company.

I ordered 30 lavender plants from Ashridge. Concerned that they might not arrive before I went on holiday I contacted customer service who flagged up my delivery to ensure it would arrive in time for me to plant out. I was impressed by the helpful, personal service.
Delivery arrived in time, lavender hedge planted, happy customer

Placed order at beginning of April to be told (after they’d taken my money) that the lavenders would arrive in May. Contacted via email for an update to then be told it would be another 3 weeks. 7 weeks wait for Lavender??
All done through a robot via email, no human.
Even if there are delays which I appreciate, inform your customers so they can choose as to whether to proceed and wait. Don’t take their money and ignore them. That will cause huge frustration.

Despite a grave disappointment of losing a tree bought last summer which appeared to flourish but which never recovered after winter, Ashridge's Tom was very quick to offer an alternative replacement or a refund. I am very grateful to Ashridge for a solid service.

Excellent
Excellent website easy to navigate
Excellent prices
Excellent choices
Really fantastic customer service second to none, fast response too any questions really friendly.
I had clever used them until the padt month and now I've used them twice.
Plants are superb quality come in a heavy duty box with well.wrapped plant via courier.
I'll be using as often as I can which is a dangerous combo to satisfy my plant addiction!!!
All round cant fault them , took a chance and it paid off .
Thank you... have recommended you too others
Dog woods and willows bare rooted plants delivered perfectly to suffolk

A very bad experience. Ordered plants in November. Understood they would come sometime before spring. But then had an email to say plants would be delayed. I knew delivery would be when I was abroad for month on a work trip. I emailed several times to ask either for a refund or for the plants to be delivered elsewhere. No response. So now plants dying outside a remote cottage. I am also bombarded with special offer emails despite asking repeatedly to be taken off the meeting list.

I placed an order for fruit trees, currant bushes and raspberry canes. The raspberry canes didn’t arrive with the rest of the plants. After contacting customer services, they were eventually sent out. I planted them straight away but now spring has sprung it is clear that of the 5 raspberry canes sent, 2 of them were dead sticks unfortunately.

I had a quince tree sent to me as a present and I was impressed with the height and well branched shape of the tree. It was very well packaged too.
It was dormant when it arrived but is now coming in to leaf and looks really healthy.
I hope it will flower before too long.
I will use Ashridge in future.

Just the best customer service year after year. Never shop anywhere else

Great to deal with a supplier who is so prompt in resolving any hiccups to the customers satisfaction. No hassle. No quibble. Very friendly staff member called Kate.

excellent web-site which is full of information and easy to navigate. Customer Service keeps purchaser updated regularly with order status. If their is a problem with supply or despatch of order you are infomed.
In the event of unable to deliver, or non-delivery they refund quickly.

We have used Ashridge on more than one occasion and their service has always been very good. This was particularly the case when the couriers were at fault with a delivery but Ashridge resolved things without hesitation. Highly recommended.

Very disappointing service. The bareroot privet hedge plant order was delayed 3 times, for a month each time until outside the reasonable bare root planting window. The excuse of poor lifting conditions may wash for the first time, but by mid March it is nonsense ( I'm a farmer and we are working the land). Trying to contact Ashridge is also frustrating as all calls are diverted to AI Bots which wont answer the questions.
I eventually cancelled and reordered with best 4 hedging who answered the phone and delivered the order in 3 days.

Placed an order weeks ago and not received it. Emailed their support email on 25th Feb and was told it was with their packing team and would be delivered soon. Emailed today (11th March) as still not received. I see I get an email response within 1 minute of sending so it’s an automated email message reply. Won’t use them again if this is the level of service to expect….

I placed my order on 20 November, not a huge order but in excess of £200. I have ordered from them before and received excellent service, and products.
Really disappointed on this occasion, still no trees, end of the season is imminent, and despite being given an assurance that the trees were in despatch last week, still no eta.