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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc. Think we’ll pass on orderin... Näytä lisää

Saanut 2/5 tähteä

Despatch times are very long. Order placed for lavender on the 6th May. No indication that they did not hold the stock. Chased it a week later and was told despatch not until week of 8th June, 5... Näytä lisää

Saanut 5/5 tähteä

I’d ordered sweet peas from another supplier months ago and was let down at the last minute when they couldn’t fulfil the order and was facing a summer with no sweet peas. Luckily Ashridge had some na... Näytä lisää

Saanut 5/5 tähteä

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... Näytä lisää

Yrityksen tiedot

  1. Puutarhamyymälä

Yrityksen kirjoittama

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

296 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 47 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Planting a hedge? Ashridge Nurseries is your best bet!

I've just moved into a new home, a new build built on the old Fife coalfield. I wanted to bring a little bit of nature to the new house. Ashridge Nurseries provided everything I needed to plant a new mixed native hedge.

The range of plants on the site was perfect for my needs. Being able to say when not to deliver was a huge plus, and I was given plenty of warning as to when to expect my delivery. The plants were delivered as advised and I couldn't be happier with quality - well wrapped for travel and wonderfully healthy.

After digging out a couple of bags full of coal from the garden (!) to prep the ground, I planted my hedge plants. I've waited to see how well they bedded in before writing this review. Every single one is thriving with buds bursting with fresh new leaves. If you are looking for plants, Ashridge Nurseries should be your first port of call, you won't be disappointed.

4. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

excellent quality

this was the first time I had ordered from Ashridge - couldn't be more pleased with plugs and the packaging they came in - can't wait to buy more from you

8. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

They use dishonest courier services

They use courier services - in this case YODEL - so DO NOT order from this company if you live in my area (Leeds, West Yorkshire) and you want your parcel to be delivered.
The Nursery ignored my instructions about holidays and they shipped my delivery to arrive while I was away. I contacted them but was told my order was with my local depot (heaven help me) and they would add specific instructions for my order to be delivered today, before 4pm. I did stress that Yodel would completely ignore any instructions, but, as usual with all the sellers who use couriers, they thought they knew better. I needed part of my order - a Golden Celebration rose - for my friends anniversary. Mine apparently is the last one they had in stock, so no chance of reordering. If it's the same driver as my previous undelivered parcels - one being a very rare antique doll - then he's stolen some beautiful roses. When will sellers learn that the courier drivers in this area are liars and thieves, and use Royal Mail or ParcelForce. I had booked a visit and meal to celebrate my anniversary, which is tomorrow, but had to cancel my plans because of this mess-up. This is my first and last order with this plant company. BE WARNED!

3. toukokuuta 2023
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

Thank you for your review which we think is unfair.

We will take each of your points in order -

1 - As an online nursery that supplies customers throughout mainland Britain we use a number of national couriers. We received no request from you asking us not to use Yodel. Had we done so we would have used DPD or ParcelForce, whichever you preferred. In common with other national carriers, Yodel delivers approximately 97% of all parcels on the scheduled delivery day.

2 - You had provided us with instructions that you were away in April and returning on the 28th April. Your order was therefore shipped in May once you were available to accept delivery of your order. We did not ignore the holiday instructions you supplied us with. For future reference, if you download the Yodel app you would have the ability to request various delivery options which would have helped you in this instance.

3 - Your delivery instructions had already been passed onto Yodel as they were included with your order when you placed it. Yodel are an all day courier service and we did not advise you that your delivery would be before 4pm. We did ask you to call us back if you had not received your order by that time so we could contact the courier company on your behalf.

4 - We offered you the option of the parcel being returned to us so we could despatch with another courier company. However, you declined this offer and chose instead to stay and wait for the delivery.


Saanut 5/5 tähteä

Ashbridge Nursery The Best…

Ashbridge has become my go to nursery for trees. The quality is always spot on and the price is always competitive for the size of tree. I recently bought 2 birch trees which arrived in perfect condition and are now gaining leaf.

9. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A good web site to choose trees from.

A good web site to choose trees from, a generous end of season discount, a speedy delivery (ahead of the expected date), and most importantly lovely plants with excellent healthy root balls, well packaged. What's not to like! We will use Ashridge again. Thanks, John

21. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Healthy plant

I ordered a honeysuckle from Ashridge which I couldnt buy locally. They offered a good price compared to other similar online sellers, but still seemed like they would deliver a healthy plant. I think we all hate having to buy online but this time I was not let down. The initial delivery schedule was quite wide open and I was a bit concerned that I might have to chase it up, but they replied within 24hr to my email and in the end delivery was really quite prompt and stress free and I was kept updated by the courrier. But most importantly its a healthy bushy plant which looks quite vigorous and ready to shoot up the wall. I would use this company again.

29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

excessive shipping costs

I went to place an order for £30 worth of vegetable plants which I have ordered from other suppliers.

I do understand todays cost of living crisis is effecting us all but I really don’t live in an obscure area, I do live in Aberdeenshire Scotland and order online and receive deliveries for many items it sometimes takes a bit longer but that is not an issue for me.
I have ordered many plants online but I have never seen such a high courier charge. I do not mind paying a price for delivery. But delivery from Ashridge at £24 for an order of £30 seems very excessive.
I am aware I can go elsewhere but I was impressed with did like the look of thier quality plants.
Ashridge claim it is the courier charge and would not lower the price. In the end I went elsewhere and got the same plants for a 5.99 delivery fee.

28. helmikuuta 2023
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

We are sorry that you are disappointed with the surcharge added to your order for delivery to your postcode area. Where possible we use Royal Mail which does not incur a surcharge. Unfortunately due to the quantity of plants on your order we are unable to despatch them with Royal Mail. We do try to make it clear in our terms and conditions that 'Orders delivered to Scotland and the Isle of Wight may require an extra charge (calculated during checkout)'

Saanut 5/5 tähteä

Fantastic service from Ashridge…

Fantastic service from Ashridge Nurseries. I ordered 2 x flowering cherry and 1 x apple tree on Monday, these were delivered on Friday. The bare rooted trees look great, with good size roots; all very well packed. I then ordered 2 x rambling roses on Tuesday. Ashridge Nurseries contacted me to say they would bundle my two orders together so there would only be one delivery charge. The roses arrived on Friday too. All of these will be planted tomorrow.

10. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent company for hedgerow plants

All aspects of this company are excellent. The website is very good information clearly laid out and easy to order. They were polite, friendly and efficient at all times. The trees are really good quality - good size and very good roots.

8. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service

Great customer service, very helpful and quick to respond. The tree that arrived was exactly what I was hoping for.

24. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Incredibly frustrating to deal with

Incredibly frustrating to deal with. Order placed end of October. Delivery delayed initially because of mild Autumn, I was told delivery end December/early January. Last conversation I had was that the order was being delivered this week (I've organised labour to plant on that basis) but no dispatch notice and noone answering phones and email response is that it may take more than 3 days to respond to the mail. We order a large quantity of trees each year and with a number of suppliers. All of which have been delivered with the exception of Ashridge. I would very much like someone to call me today to let me know if and when the delivery will take place and to cancel whatever part of the order could be holding the orde up

30. tammikuuta 2023
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

We are so sorry for the delay with your order.

A member of our customer service team has spoken with you on the phone and we are sorry that we have been unable to supply all the plants on your order in a timely manner. Your first order is due for delivery today with your remaining plants following once they are ready.

Thank you again for your feedback and once again we apologise for the inconvenience.

Saanut 1/5 tähteä

bare root lol. another con company stay away

bare root lol. its a stick no needles nothing like the picture .this country is getting worse just companys ripping people off all the time.do not buy from this site...

27. tammikuuta 2023
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

We are sorry that you are disappointed with your plant. We have checked our records and are unable to find any correspondence from you regarding receipt of your order. We would very much like to help resolve any concerns you may have with your plant and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trustpilot in the subject line.
You are a valued customer and look forward to hearing from you so we can rectify this for you.

Saanut 5/5 tähteä

Beautiful perfect Xmas tree

This is my second time ordered a Christmas tree from Ashridge, same as last time, I got a perfectly beautiful tree, it makes the whole room smells lovely and the price is so good! We will definitely keep ordering from them every year.

6. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very easy on line ordering system

Very easy on line ordering system, detailed descriptions with photos. order confirmed immediately.
Delivery arrived on time, superb Beech hedging, strong well rooted saplings.
Impressive as quality as stated,that is so refreshing !!

24. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Zero communication

I order very large amounts of landscaping products and thought I’d try a new supplier. I placed two orders, one being in error. I’ve emailed to cancel the wrong one four times, tried phoning ( no answer) and direct messaged via Facebook.
I’ve received what I assume is an automated message saying the delivery I don’t want is arriving today. It will be going straight back and I won’t be dealing with this supplier again.

12. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First Class service every time !

This is the third time that i have bought a named rose from this company.
Rose trees are of the highest standard,well packaged for safe delivery.
Staff are prompt in replying to any questions and always happy to help.Will go nowhere else now!
Huge thanks to all the team at Ashridge Nurseries

11. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A Rose by any other name!!

I wanted a particular Rose to celebrate the birth of my great, great niece.
“Isn’t she lovely”. !!
Ashridge were able to supply, not only quickly, but very reasonably priced for a named rose.
Certainly recommend and delivery was within just a couple of days. The plant is extremely healthy looking and I can’t wait to see the results in the summer. Highly recommended.

7. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service delivering Glen Ample raspberries

I ordered 20 Glen Ample raspberries in July 2022. The price was already very keen compared to garden centres and I also benefited from a welcome discount of 10%. The website made me aware that they would be delivered in Autumn. In November I received an email to say they had been sent and they were delivered by DPD using “Next day”. I was able to delay the delivery to a day I would be home. The canes were wrapped in plastic and then in a large box. All look very healthy, about 30 cm long with a healthy root. I planted them the following day. Some were stronger looking than others but they should all produce good plants. Time will tell if that is the case however Ashridge did very well so far.

2. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

How to go from 1* to 5*

How to go from 1* to 5*, and why I tried again. Well the quality was there, hence the retry. Again, the quality is very good, if not excellent. But most important was delivery of a very big fig tree within less than 2 working days.

11. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

From my experience with 3 clematis I've…

From my experience with 3 clematis I've just had delivered I'm a happy customer came well packaged they let me know when they were coming all way through delivery and good sized plants 😊 so would recommend with clematis plants

22. syyskuuta 2022
Oma-aloitteinen arvostelu

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