Arrow Conveyancing Arvostelua 

Where do I start as stated by others this conveyancing firm has zero customer service skills, and likes to communicate when they feel like it and provide zero support.

I have spoken to a local solicitor and he could not believe the service I have received and advised me to write to the ombudsman.

Feel totally let down as will probably look at pulling out of a remortgage due to this company and losing out on good interest rate and will now have to start the process again.

Please if you read this do not use these guys.

Excellent service highly recommended! Smooth process from start to finish, Caitlain was amazing, so don’t hesitate to get in touch!

Very professional, responded very quickly to respond to questions. When we had issues they were quick to respond. Kayleigh Molloy was quick to advise and help us through the process.

They were very efficient in the sale of my house. We completed within 9 weeks against a very tight deadline. Kayleigh Molloy was very helpful and kept me informed at each stage. The price charged was also very reasonable.

Shocking service from a supposedly professional firm. I wouldn't normally write a review before completion of the business, so as to give a fair review. I will skip the errors in handling the case. But today I am fuming. Have been emailing and telephoning Arrow almost daily for the last two weeks, with no action from them. This morning I received an email saying that "As (the conveyancer) is currently away from the office on sick leave we will attempt to deal with your request. However the address given does not supply enough information to enable the file to be located."
This is absolutely beyond belief!

PS Arrow have just now (4th June) written a reply. All I can say is that it is a 'non-reply'! Sorry, noi stars. AVOID this company.

Writing on behalf of our buyer who used this company’s conveyancers - and have seen Arrow’s reply to them here which is totally wrong.

It seems this company opens a case file and does nothing until the property purchase comes to a time of needing urgent action. Our poor buyer was under time constraints of their mortgage offer coming to an end, and coming to an end of tenancy (the deadline to this was missed), and Arrow showed no haste to acting on these urgent deadlines without our own solicitor and estate agent chasing daily.

Eventually we did complete, but at the detriment no doubt of our buyer’s mental health - and our own causing significant stress keeping our onward purchase in mind. In addition made new enquiries months down the line which 9 times out of 10 weren’t even related to the property our buyer was buying from us.

A word to the wise - if you’re asked to go with this company avoid!!

Kept informed all the way through, very easy process. Would definitely use Arrow Conveyancing again

Caitlain was so professional
Dealt with the process from start to finish so fast and efficient.
Thank you
Lynn
Highly recommend her

Very pleasant to deal with. I would prefer more phone contact.

Great service by faiza. Highly recommended.

Caitlain Whittingham at Arrow Conveyancing was very responsive and helpful.

Just finished a remortgage with Arrow Conveying!! It was a very quick and smooth transaction. Caitlain Whittingham and she was very responsive and dealt with my concerns and questions effectively and efficiently. I will definitely use them again. Thanks guys 🙏🏿

The whole process was so straight forward, stress free, quick and professional - thank you so much Caitlain for your prompt attention to this matter - it is very much appreciated and valued.

Terrible experience.

Whilst email communication between myself and my case handler was reasonable. The amount of documents they lost though is shocking despite knowing they had received them as I sent them Special Delivery. The biggest kicker is when they emailed me two months after completion claiming I hadn't sent a document back and it is needed urgently but I had sent it back with other documents (got photos to prove it) and they've got those. Document handling is terrible and I believe added at least a month to my completion date. I won't use them for anything else again.

Dedicated case officer with whom to communicate and report on progress makes the process easier.

use at your own peril and wallet
case workers think they are conveyancers and their communication is shocking
never again

Stay away from this firm, and in particular Allison Allward I have been trying to complete on a purchase for a year and still have no idea when i can complete.

Arrow provided a fantastic service from start to finish, good communication from the outset, and Caitlin Wittingham was always on hand to answer my queries over email and telephone when required. Highly recommended 👍

Really good experience with Arrow. I’d really recommend especially Kayleigh who was first class. Very professional and replied very quickly to any email queries. I couldn’t have had my sale dealt with by better.