Apple Support 

Les agents sont sympas mais le service ne sert à rien. J'ai envoyé mon ordinateur 4 fois en usine pour le même problème qui n'est toujours pas résolu. J'ai l'impression qu'on se moque de moi honnêtement. Je ne recommande pas...

Jeg er vred. 😠😡🤬
APPLE og POWER ER NOK DE MEST HØJRØVEDE FIRMAER PÅ DENNE KLODE.
Ekstrem dårlig kundeservice. Jeg modtager en iPad med defekt oplader kabel, købt hos Power. Jeg forsøger at skaffe et nyt, men bliver forhindret af rigide regler og en meddelelse om at jeg skal sende min iPad til reparation.
Jeg gider ikke bøvlet- ej heller at undvære den nyindkøbte iPad . Bestiller bare nogle nye og længere kabler. De virker heller ikke. Da de er uoriginale. Jeg valgte i arrigskab at smide det medfølgende kabel i skraldespanden. Dum ide.
Det er kun det gamle kabel som dur. Men det er ved at falde fra hinanden nu. 6 år på bagen.
Jeg har så for nyligt fået tilsagn fra Apple support om at jeg da self godt kunne få et nyt kabel. Uden problemer.
Men ak- det var et tilsagn for godt til at være sandt. Jeg modtog efterfølgende en regning på 299 kr. og den fik jeg, fordi jeg ikke har sendt det gamle kabel ind, selvom de godt vidste at jeg ikke havde det længere. Og jeg er NU ikke længere berettiget til at få et nyt kabel.
Der kan man da snakke om at gå i små sko for et multinationalt selskab som Apple. Føj siger jeg bare.
DÅRLIG KUNDESERVICE..‼️

It is completely stupid that if you have to do a password recovery which requires you to wait for 24 hours that if the phone is used in any way, including someone calling or texting you, that the recovery is nullified. This is not an issue with Android. Switching my daughter to Android as soon as possible. No more apple products allowed in my house.

Ladecase von Airpod Pro nach 1 1/2 Jahren defekt. Ladecase konnte im Zubehör nicht nachgekauft werden. Daher wurde über Apple Care eine Reparatur veranlasst. Um den Reparaturvorgang anzustossen, war eine Vorabzahlung von 291 EUR nötig (mehr als der ursprüngliche und aktuelle Kaufpreis (285)). Lt. Support-Mitarbeiter wurde eine Diagnose und Kostenvoranschlag angeboten. Das Produkt wurde jedoch komplett ausgetauscht (lt. Diagnose hatten auch die Kopfhörer ein Tonproblem) und wurden die 291 EUR einbehalten. Der unbenützte ausgetauschte Artikel kann nicht retourniert und die Zahlung nicht rückabgewickelt werden und können auch das kaputte Case und die Kopfhörer nicht mehr bereitgestellt werden, da diese entsorgt wurden. Es gibt keinen Prozess dafür und somit keine Lösung außer die Einleitung von rechtlichen Schritten. Ein Ladecase für 99 EUR wäre ausreichend gewesen. Ich hätte den kompletten Austausch jedenfalls abgelehnt. Zudem wird beim Austausch-Kopfhörer kein Ladekabel und keine Ohrenstöpsel mitgeliefert (wurde vorab kommuniziert, dass dies nicht übermittelt werden soll), obwohl 291 EUR einbehalten werden! Problem: Durch die Vorabüberweisung wurde die Reparatur bis zu 291 EUR autorisiert und bedarf es keiner erneuten Abstimmung. Auch der Entsorgung der alten Kopfhörer wird damit zugestimmt. Das Chatprotokoll mit dem Support-Mitarbeiter wurde nicht downgeloadet und somit ist kein Nachweis meinerseits möglich, das ein Kostenvoranschlag vereinbart wurde (obwohl Apple das chatprotokoll vorliegt!)

The Worst Ever!!!! Apple used to be a caring professional company. No more. I called Apple Support for a minor problem and after following their reps advice step by step my computer shut down and I was told the best they could do would be to arrange an appointment with one of their geniuses but in their opinion the computer was not worth fixing! What!!? After two days and hours spent on the phone with one unhelpful Apple Customer Care Specialist after another I took my computer to a local shop and spent $300 to get it fixed. Apple took no responsibility, were totally unhelpful, insulting and dismissive. They connected me with a sales rep who quoted me around $2000 to replace my computer - really happy I ignored them and really angry they didn't pay for repairs on a problem they caused. At the very least they should have a disclaimer at Apple Support that says if they break your computer that's too bad for you before they start handing out their useless advice

On m'a volé mon téléphone (l'Iphone 12 pro). Les hackers ont eu accès à toutes mes données et ont changé mon mot de passe icloud pour désactiver la localisation. Donc à part déposer plainte, je ne pouvais rien faire d'autre...
J'ai demandé à être rappelée par le service client pour voir s'il y a quand même possibilité de bloquer l'iphone.
J'estime que si on achète un iphone à 1200 euros, ce n'est pas pour rien. Nos données sont censées être protégées...bref !
La conseillère Apple m'a dit : " madame, vous savez, c'est vous qui êtes responsable du vol de votre téléphone "
Pardon ??? À quel moment on dit à une victime qu'elle est coupable ???
Je lui ai répondu qu'en effet, être encerclée par trois mecs qui te piquent ton téléphone c'est une chouette expérience, qu'elle devrait tenter.
Elle insiste : " c'est la vérité madame, c'est vous qui êtes responsable du vol"
Je lui demande si elle mesure bien ses propos...je lui dit que si une femme était allée la voir pour lui dire qu'elle a été violée, elle lui répondrait certainement " vous êtes responsable, vous portiez une jupe courte"...
Elle m'a dit : ah là je raccroche. Et elle m'a raccroché au nez...
Apple, à quel moment on vous appelle pour un conseil et on repart en ayant été traité de cette manière ?
Expliquez-moi comment vous recrutez vos conseillers ! Car ils jugent, condamnent, culpabilisent, mais ne conseillent d'une aucune façon.
Ce sera, comme vous l'avez sans doute deviné, ma dernière expérience avec Apple.

Horrific - they seem to be a premium retailer but its not the case as far as the customer service goes. Spent 2.5 hours trying to work out the trade in amount and in the end had to drive 5 hours to return a brand new laptop for the exact same laptop just to get their paperwork corrected! NOT OKAY

To start I want to say that I was apple costumer since iPhone 6 came out. And after 6 years of an amazing experience a lot changed! Past 5 months was a nightmare from hell dealing with IPhone 12 Pro Max, iPad and Apple support. Whoever works for Apple support and genius bars at Apple stores not only how 0 or even less knowledge of their own product but also they are extremely rude, no idea how to communicate with costumers, and bullies! For every issue you ask them about the only solution they know is to reset the device and even that they had to look up on their website… thanks I could’ve done that myself!
Best the best part of HELL WITH APPLE IPHONE is that they scream that they all about privacy… NO THEY ARE NOT! Apple store employees copied my iPhones backup and locked me out from my Apple ID, all my accounts, and somehow the second step authentication appeared that I never myself enabled which now prevents me from accessing my information so I went on web from my ps4 accessed my mail account that I use as a back up where all the emails from other mail accounts are being forwarded and guess what I saw all my accounts were accessed by somebody, sure as hell not me for past 4 days was locked out from iCloud, so who could that be..? On top of that Apple store employees just feel like it’s okay to take pictures of information they get when you make an appointment through the support app and just post it online showing pretty much everything about you including your picture! Privacy?? More like INVASION OF PRIVACY! Oh and btw the EMERGENCY CALL when you don’t have service or can’t access your Apple ID is a FAKE, my friend almost ended his life but thankfully I got to him before anything it was too late but of course I wasn’t to as much as call 911 on my idiot iPhone 12 Pro Max wasted time that could’ve costed human life thanks to good old landline. Can’t even look at my iPhone!

I was attempting to set an appointment to fix what is probably an update issue - 15 minutes on the phone, no luck - the associate still hadn't brought up any appointments. 10 minutes on chat, same issue. I'm willing to drive to their office, to fix a product they sold, and I can't get an appointment...WT*

Apple in the UK at least seems to have gone slowly down hill in the last year or so. The number of reroutes to different teams has to be one of the worst for such a big company. I totally agree with other reviewers that their customer service experience is the worst and their technical support is the pits. Spent 2 hours on line trying to sort out a fix for a couple of HomePod minis with them and it still didn’t work. Shocking buck passing back to the third party supplier left me in no mans land. After this experience I won’t be buying any more apple products and will make do with other options.

Jeg er stor fan af Apple - ikke mindst fordi jeg modtager kompetent og tålmodigt lyttende support fra deres team af supportmedarbejdere.

Ligeledes løser de problemstilligner og vender tilbage når de ikke kan løse dem straks - når deres ingeniører har løst problemet.

Ligeledes deres modtagelse af opkald / Apples AI er intelegent opbygget og giver god indgang til support opkald.

Alt I alt, det kunne være kanon om andre support-funktioner kunne være lige så prof. og serviceminded.

Nach 20min und grausamer Musik in warzeteschleife eingehängt

Can't speak English was the least of their problems. Needed the password to be reset for this stupid thing called icloud. Gonna take 11 days. Called them up and what a waste of time

Problemet blev inte löst. Jag skulle bli uppringd men blev inte uppringd för att lösa mitt problem med Icloud.

I phoned Apple Support regarding my iCloud Photos subscription. The support rep I spoke with was extremely arrogant. We spent roughly 40 minutes on the phone. He did not have much knowledge of iCloud and refused to escalate my problem to another team member. I only regret not asking to speak with his manager about his poor knowledge and infuriating demeanor!

Hold nu kæft en lækker service, der var problemer med mine Airpods Pro afleverer dem tilbage til service og indenfor 2 dage havde de fikset mine elskede airpods. De kom og hentede den på mit arbejdsplads og havde afleveret dem tilbage igen. Jeg helt chokeret over så en god service!
Bedste hilsner Amir

My Apple MacBook Air is 5 years old, near perfect condition. Never had an issue. All good. After a few days not using it, I picked it up, tried switching on, nothing. Dead. Checked charger with known good one, nothing. So off to the Apple store I go. Very helpful staff. Tried the charger, nothing, so had to take it “out the back” to take the back off and look inside. OK. Came back, bad news, tried their special trick to force it into life, nothing. Looks like the “logic board” has failed, which is uncommon but does happen. Cost £429 to repair. I asked if there was any sign of damage when he looked inside. No, all in good condition, and he even “hoovered out the dust” just to see if that helped. It did not. OK, I agree to the repair cost. Two days later, an email from Apple advising me about water damage, not reported with the initial fault, so total repair charge now £934. I opted for a free return and refused their offer. My MacBook has had not water on it. I can not prove anything, but I feel like I have been ripped off. Surely the guy in the shop would have noticed, it must be the first thing any technical guy would look for if an electrical item is not working. But he said everything looked fine. I am very sad and disappointed. *Update* - took MacBook to a local repair shop (not Apple), got it fixed for £370!

I feel that apple has poor support for there customers when other people try to hack there account. They locked me out of my account when I no the password and reported that someone else tried to get into my account so I wanted to change my password. I now have to wage 3 days to be able to get into any of my apps on my phone cause if there poor customer support. I would rather go back to an android

har nu haft en sag kørerende siden 16 juni og har talt med 4 -5 frontmedarbejdere og 3 seniorteknikere og en ingeniørog lige lidt har hjulpet. de Vender ikke tilbage selvom man har aftalt det med dem. Jeg troede apple var kvalitet produkt og dertil hørende super support, men hold da op hvor er det dårligt.

I booked my iPhone in today to get the screen replaced by genius Apple store at Chermside shopping center, I left my phone there for 1 hour to come back into the store thinking my phone would be fixed with a new screen, something so straight forward and simple.. The girl bought my phone out and told me my phone couldn’t be repaired for $519 dollars and that I had to pay $995 dollars for a replacement phone because the two screws had been stripped. My phone has never been attempted or opened by myself or anyone else for that matter, she told me the screws were stripped from dropping my phone!! They damaged the screws and won’t admit to it. And conflicting stories from the manger and floor staff. Take photos of your Apple products before you surrender your phone or any computer’s so you have the proof before hand.