Apple Support 

Nach einer 3 wöchigen Reparatur kommt der Computer mit den gleichen Schäden wieder zurück. Ich schicke es wieder zurück und nach 6 Wochen meldete ich mich, weil keine Antwort kam. Sie sagten das sie das Passwort nicht hatten und sie haben in diesen 6 Wochen nicht angerufen. Ebenfalls kam der Computer beim ersten Mal mit einem Riesen Kratzer zurück.

Apple Supports troubleshooting of an IPad my autistic child uses as a speech device consisted of the reset I had already tried. So then I was told I could send it for service. I said, great. Oh, but there is an upfront fee. OK, whats the fee. $595.00. Are they nuts. I can buy a while new ipad for $650.00. I should have known better than to buy an apple for something as important as my child's voice.

Il Premium reseller dove ho acquistato il mio MacBook Pro ha inviato il computer al centro assistenza Apple per una riparazione (Il prodotto era in garanzia). Dopo quasi un mese mi richiamano dal negozio per dirmi che il computer doveva essere sostituito da Apple e che avrei dovuto aspettare, questo senza darmi alcuna notizia sui tempi di consegna.
Considerando che con il computer ci lavoro e sto perdendo tempo e denaro, dopo aver chiamato varie volte il supporto Apple senza alcuna risposta in merito alla data di consegna del mio computer ma solo un vago "il prodotto verrà sostituito ma bisogna attendere",decido di rivolgermi al mio avvocato e di far contattare direttamente l'azienda. La risposta è stata celere, il computer mi verrà sostituito e inviato a casa, quando? "Il più presto possibile!"
Infatti... Sto ancora aspettando il tracking della spedizione, del mio vecchio computer nessuna traccia e del computer che mi dovrebbe arrivare in sostituzione nemmeno.
( Oggi sono trascorsi esattamente 43 giorni da quando ho portato il mio Mac al premium reseller apple per la riparazione)

Ständiges telefonisches weiterleiten und niemand kann einem helfen - nach einer Stunde wurdemein Problem dann gelöst ..

Pésima atención. No saben resolver un simple problema de envío. La calidez de la atención deja bastante que desear y la paciencia de quienes atienden al teléfono también. Increíble que pagando precios tan alto no tengan una buena atención al cliente

Would rate this experience less than one star if I could. Keep you on the phone or a chat forever and never resolve any issues. SEEMS APPLE ONLY HIRE BOTS! Bots do not hesitate to hang,up.on you. Hired a lousy carrier that does not hesitate to ignore concern of customers during a pandemic

Years ago when I had an iPhone the few times that I called Apple support all they could tell me was that they could not fix any of the issues with my phone that didn't work. Because of this I promptly switch to an Android which is able to be fixed when it has problems. Totally worth it. Now I have the Apple TV app with my same Apple ID but because I don't have an Apple product they can do nothing to help me log in if I get locked out. Therefore I have to cancel my subscription and that is the only option. When a company has a customer service number that cannot produce any customer service, is it even a company? Or just a rip off? I will never understand people that love apple. Every person I know that has an iPhone says things like " I love my iPhone but" it doesn't save my phone numbers, doesn't send text messages to androids, doesn't charge, can't be fixed,. I will never understand why people use this company

Excellent experience. My new iPhone 13 Pro had some issues loading Whatsapp. Kyle did an excellent job fixing those problems and he also gave me instructions on using the phone's other features.

The iMac photo editor, latest version, September 2021, is a Russian roulette. You never know when it will freeze and crash and lose all your work. I phoned the company several times, wrote a feedback to the IT department, nothing changes. A decent agent wants to help, but cannot, a lousy agent wants to reinstall your entire operating system to get rid of you. Lousy product, no service, no concern.

Possibly more ridiculous, I am multilingual and one of my additional languages is Slovak. The company has Slovak spell checker for Slovak operating systems, but not as an additional language. All of my e-mails in Slovak get perverted, because the machine is spell checking them into any other language than Slovak. I am bringing up the issue for 3 years now, Apple could not care less. Arrogant.

I called for 2 things .. to remove IOS 15 from my phone..
He told me that is impossible...

I asked how I can have the date on my home screen please. He did not understand, so I informed him that my son has a Samsung and it has the date on the home screen.
He then said that I am supporting phones and that is not
I interrupted him and said .. No, that is just an example. To simplify how do I get the date on my homescreen.
He informed me that it is not mentioned in IOS so it is not possible. Click the right hand side button.

I told him I suffer from neck pain and that is painful, surely there is a way to do it.
He had no knowledge, and I asked if he could please find out for me... He said he couldn't.
So I asked if there is someone who has knowledge of the phones please to speak to ..
he said so you want Engineering..
I said Okay.. and he said . we do not have engineering staff to talk to ..... !!!
And I was like.. well you told me to speak to them
Okay, some Apple support people actually know how to get things happening in the phone, how do I find one of these people please. So he told me to go back to support and ask them.... and that was that !!! on hold for 30 minutes... ahh he just came back and said only way was did I want to add a widget... like I don't know lol..... so that is the only choice... and he showed me how to do that...
I spoke to my son who owns a Samsung, and said Mum, just find your home screen it's all there .. the time and date etc.... but not with Apple.. how bizarre
So, he ended up not being as bad in the end ... but surely they should have people who actually know about the phones....

Aucun service - en fait leur garantie constructeur ne couvre rien. Pièce interne d’iPhone (connecteur) se casse et c’est la responsabilité de l’utilisateur (heureusement qu’ils ne vendent pas des automobiles…). Scandaleux quand on sait le prix de ses produits. Et à part ânonner le règlement d’Apple, les employés / team leader et shop managers n’ont rien à dire

I would never know if I did not call them up. There is no coherence among two different agent. They hang up on me several times in between conversations, Once they made me wait for 45 minutes and then hung up on me

Amazing experience.
Recently I purchased a phone from Apple, the phone was great for the first couple weeks, but after a couple weeks the phone started glitching and overheating (which led to the phone shutting down each time) I called apple support and had ZERO issues, they representative was extremely helpful and had a replacement sent out in a matter of minutes of speaking with me. I've now received the new phone and have only had it for a couple days and no issues so far!
Apple support is definitely in my opinion one of the best when it comes to customer service.
Always will be a returning customer!

They make everyone call this one overall number, then you need to waste 8 minutes getting through a useless AI that reconnects to some other person who can’t help you. It’s a waste of time. You can’t call any store directly.

Købte filmen "Leave the world behind" en dokumentar film om Swedish House Mafia, tilbage i 2014. Den blev fjernet fra Itunes og mit biblotek (hvor man har sine film) uden en refundering. Apple support fortalte, at der var intet at gøre, da det var instruktøren der havde trukket filmen tilbage. Nu kan jeg så, til min store overraskelse se, at den er tilbage på Itunes store, men hvor jeg har mulighed af, at købe den IGEN?! Apple support siger de intet kan gøre, selvom jeg har kvittering på købet i 2014?! Kan dette virkelig være rigtigt? Har læst I terms & conditions, at i dette tilfælde, skal der være en refundering, men dette er ikke muligt fortæller de?
Flere af mine bekendte mener, at jeg skal anmelde det til politi mm.? Hvilket jeg synes er lige lovligt meget.

Intet i vejen med apple support, de følger bare protokol.

Worst experience and a bunch of liars, agreed to refund and then said we never agreed, Not even sharing the call recoding now...

Bought a new Ipod touch today, yes they still sell them. Restored from the old one working perfectly, thumbs up apple. Prompted to upgrade software. Welcome to the hell of the never ending recovery cycle... helped along by customer service repeating the same ineffective script endlessly then cutting you lose as you took to log to update your second computer...

I'm an apple engineer myself, so have a lot of knowledge of apple products.
I have an a1706 laptop.the trackpad and keyboard stopped working.
I took it to apple shop and they told me it'd cost £579 to fix!
It turns out the problem was the trackpad cable.I changed it myself for £8 cost, in ten minutes.

so apple tried to rip me off!!

Arnaque Apple

Apple store propose des jeux gratuits pour les enfants et ensuite on reçoit 640€ de facture.

Arnaque: Pourquoi

J’ai un fils de 12ans, à qui nous laissons de temps à autres aller sur notre IPhone pour faire des recherches et de temps en temps nous le laissons jouer un peu.
Pour cela nous parents, faisons le code et ensuite nous le laissons.
Seulement il y a peu de temps, il a téléchargé un jeu soit disant gratuit.
Jeu où il pouvait acheter des joueurs qui valait un certains nombres de points, mais en première apparence pas des euros. Rien ne l’indiquait.

26 joueurs acheté en quelques minutes pour former une équipe hors normes m’a valu 643€.
J’ai d’abord cru que cela était un piratage.
J’ai alors demandé un remboursement dans ce sens.
Celui-ci m’a était refusé.
J’ai alors dans un second temps après avoir discuté avec un opérateur Apple, demandé à nouveau un remboursement pour jeux abusif effectué par un mineur.
Celui-ci m’a était a nouveau refusé pour l’avoir fait après 48heures.

J’ai alors réussi à avoir une adresse Apple store en Irlande pour leurs faire part de cette situation.
Pas de réponse depuis 3 semaines.

Est’il normal qu’un enfant mineur à qui l’on prête notre téléphone en toute confiance, Puisse effectué des achats, qui ne semble pas en être et que nous soyons débité, sans que le système ne soit protégé pour réaliser ces achats par un enfant mineur.
À qui la faute, a qui la responsabilité.
Attention, ne vous faites pas prendre, divulguer cela à vos amis.
Comment je pourrais attaquer Apple (store)
Jean Claude

Hvorfor gør Apple det svært at opsige et abonnement? Hvorfor gør Apple det svært at svare på deres henvendelser om manglende betaling?

Det gør de, fordi de er umoralske. De skaber er lige vej til køb af deres produkter (on-click), og de skaber en labyrint for at komme ud af deres abonnementer (send os en mail, bliv ringet op, vent i kø, tal engelsk, osv.).

I mine øjne er det så grelt, at det er kriminelt. Og jeg håber, at DR Kontant tager emnet op, fordi 'social science' har gang på gang bevidst, hvordan man svindler sig til flere penge, ganske ligesom Apple gør.