Apple Support 

Fik pengene tilbage for et køb vores søn havde lavet på et af sine spil uden vores godkendelse. Super service

I’m unhappy with service that I’m receiving from the online support and the apple store that I visited last week to help me out. As a long standing apple customer this is not the usual response I get. And I’m disgusted by this as apple have made me feel stupid and unwelcome. I only buy the apple products for the support I get when I get an issue and this has been absolute disgusting and I feel like I’m gonna change my favourite phone,watch,pc,laptop brand (use to be my favourite) to someone else.

What happen was that I purchased a brand new iPhone 13 pro and I wanted to upgrade it to the appleCare plus. I set a reminder for 2 days before my 60days finish and for some reason my reminder has disappeared and I have not been able to find it why it went missing. However it’s been few days over my 60days now so I looked at Google and it said that if I go into the one of the apple stores they will be able to help me by inspecting my phone and see if I’m eligible to get the applecare plus. So after my arrivals into the store that I had to travel for nearly 2 hours one way- they seemed like they just did not care and made me feel stupid and disgusting as they just kept on cracking stupid jokes with their staff and chatting away and ignoring me right in front of me even after I explained my issue. Then I had enough of them making me feel like an idiot I asked to speak to the manager- so the manager arrived looking all untidy and half a sleep clearly he did not wanna be there and to hear my issue and told me straight away that I can’t get AppleCare anymore and not to bother him anymore and told me to call the apple support. I even showed the manager what it said on Google about bringing the phone in in case you have passed the 60 days. And the manager response was that that’s fake and that they don’t do that anywhere. Which made me feel stupid EVEN more. So after that I got home and called apple support the women put me on hold nearly an hour even after I explained the situation about the service I got and about my apple care plus. Then she responded that I need to go into the store to sort this out……. I told her I been into the store and they told me to call the apple support. So what is going on here all I want is applecare plus on my brand new iPhone….. yes I know I extended 2 days over my 60 day period and I understand it’s my fault but why is it so hard for me to get someone to help to resolve this matter?! I also emailed the apple a day after the 60days finished and I still haven’t heard nothing back. I left feedback for the Solihull apple store online of how they made me feel stupid and disgusting.

Can you just please sort this out for me as I really have no more patience for this and I don’t want to waste any more of my time as I work 3 jobs.

Apres 5h de téléphone au08….. aucun résultat positif pour un blocage d’identifiant . très déçu. J’hésite a les recontacter .ont-ils les compétences nécessaires? J’ai dû utiliser au moins 10 identifiants pour faire leurs manip. Toujours aucun résultat après 48h.de quoi s’inquiéter

THEY WERE SOOO NICE! Lowkey have a crush on the person who helped me ;)

Apple Support ist eine einzige Katatstrophe!
Ich habe ein Iphone 13 pro Bestellt, das Geld wurde bereits abgebucht, und bis heute nicht geliefert damals hieß es in den Stores nicht lieferbar bitte bestellen und jetzt bekommt man es dort. Daher wollte ich es mir selbst abholen aber online kann man die Bestellung nicht ändern. Der Status meiner Bestellung ist "Die Ware wird für den Versand vorbereitet!" Ich rief die Hotline nur da endet man in einer Dauerschleife die mit dem Versand eines Nutzlosen Link endet wo man wieder aufgefordert wird die Hotline zu kontaktieren. Ich rief daher einfach beim Verkauf an und der Verkäufer von Apple konnte mir auch nicht weiter helfen. Das ganze ist eine Katastrophe! Mein altes Händy geht aus dem Leim und ich brauche das Teil auch Geschäftlich nur Apple interssiert sich nicht für die Kunden ausser sie Bestellen etwas dann klappt es danach sieht es wie eine Service Wüste mit einer eingebauten verÄPPLElung aus. Bin echt angesäuert!

Ho un MacBook Air del 2019 ed ho avuto bisogno del servizio clienti 4 volte in un anno e mezzo. In tutte e 4 le chiamate, durate anche 40/50 minuti, ho sempre trovato personale preparato che si assicurava che ogni problema venisse risolto e, quando dicevano che avrebbero richiamato, lo facevano realmente. L’ultima chiamata al servizio clienti è durata tipo 3 ore e Micaela, l’ultimo consulente Apple che mi ha dato assistenza, è stata il “non plus ultra dell’assistenza “. Ha risolto tutto e anche qualcosa in più che pensavo non rientrasse nella loro consulenza. Pazienti, gentili, disponibili e risolutivi. Questa è la mia esperienza, sono felice di avere Mac e Iphone e ancora più felice di sapere dhe posso contare su un servizio clienti top. Grazie.

Awful customer at Apple support. Like many here spent thousands over the years. The first time I have an issue I found the staff to be rude, unhelpful, lacking in knowledge and slow. The veneer is competence and customer is number one. The truth is, we are the richest company in the world and don’t care at all once you have bought the product. I really dislike using android products but am tempted now to go back.

Schmutz, ziehen Ihre Richtlinien vor das Gesetz

Apple har uden videre reserveret 860,- på min konto hvor de har reserveret 11 x 60 kr og 2 x 100 kr. og kan man få fat i røvhullerne? Det er kraftedme nærmest umuligt at ringe og få en personlig betjening uden man skal snakke med en eller anden fu*king robot der henviser en til hjemmesiden som er KOMPLET UBRUGELIG! Jeg er RASENDE!

Brandon is awesome!!! A “accessory not supported” notification wouldn’t come off of my screen, and because of that I couldn’t use my phone at all. He helped me recover my Apple ID, however I accidentally locked myself out because I didn’t remember my password (which of course was stored in my phone). He talked me through hard reseting my phone and after some difficulty, we finally got it to work! He is truly a lifesaver. Because otherwise I would have had to wait for my almost full battery to die and who knows how long that would have taken! He was so nice and so helpful, I truly think he deserves a raise! Thank you again!

Heute über längere Sitzung mit einen entspannten und vor allen Dingen fachlich kompetenten Mitarbeiter deaktiviertes i Pad wieder in Gang bekommen.
Vielen , vielen Dank für die sehr gute fachliche Begleitung

Grauenvoll. Null Kundenorientierung. Kaufe seit 15 Jahren Apple Produkte. Wollte einen IMac vor Ort im Apple Store zurücksetzen lassen und evtl in Zahlung zu geben. Keine Chance, das Gerät dort zu lassen und Info, wenn er fertig ist, trotz Termin. Weiterhin Keine chance, ohne Seriennummer einen telefonTermin zu vereinbaren. Muss es letztlich selbst irgendwie hinkriegen. Und das in Zeiten, wo Halbleiter Mangel sind überall und die zurückgebrachten Ressourcen sicher genutzt werden könnten. Erbärmlich für die wohl stärkste Consumer Marke der Welt.

Apple support:- The term support should be part of there training/vocab. I really do not think they know what the word support means. I bought the new 13 pro due to dropping my old phone in the lift shaft and could not retrieve anything. I needed to save what was on my apple watch to my new phone. I had no idea, so i rang Apple support. ( What a BIG mistake). The person on the other side after explaining to him i need whats on my watch. He said this should be no problem. I explained to him the photos on my watch are from my old phone and i need them. They have the birth of my two kids and also before and after shots of works done around the house. The person in question reassured me he can save all this. I asked again are you sure i dont want to loose anything on the watch. He replied, I have been doing this all my life and this is easy.We will save whats on your watch reset phone and back up once we have reset and then Transfer to new phone. This was taking a while and the person said ill leave you at this point and once the phone has finished a message will come up to transfer all onto new phone. Any issues to call back. Once the phone had come back on no mesage came through so i rang back. The person that answered, i explaind to them what has happened. They said did he check your icloud if you had enough data. I said no. The person then said i doubt he saved anything.The person after checking said i had lost everything .
No appology nothing from Apple for LOSING ALL MY DATA OF MY 2 X KIDS AND BEFORE AND AFTER SHOTS OF THE WORKS AROUND MY HOUSE.Disspointed is an understatement. I was better of going to a local phone shop and trying my luck.

Awful customer service +++++
After several attempts to chat with the sales team to get advice about the monthly payment method, my transaction was declined due to receiving incorrect information from the sales team……!

No Apple support available today 4/12/21 So busy poor things, and so little money, they can’t afford enough staff. I’m crying my eyes out here.

WORST ‘customer support’ EVER.
They CLAIM to be support FOR THEIR CUSTOMERS but DO NOT HELP LOYAL APPLE USERS! do not release CUSTOMERS OWN INFORMATION to them when there is a question - RIDICULOUS ‘privacy policy’ WHEN ITS the CUSTOMERS OWN INFORMATION
would have put 0 stars if I could.

Cant even keep track of my complaint. This is because of today's phone interaction, but also about the whole support process: Today, I called to find out the status of my refund and included the case number, the first person reviewed the case and transferred me, the second person verified my phone number and email at least twice, put me on hold, took me off hold and gave me about 10 minutes of running commentary about figuring out how to transfer me and how they were just about to do it, asked about a roast session, mentioned a big apple sale, and tried to sell me apple care, before failing to actually transfer me and I hung up tired of waiting and listening to her the whole phone call was about 40 minutes with no answer beyond I don't see anything here about your return.

Overall experience: I purchased Airpods Pro, every time I tried to use them they made my ears ooze fluid and ear canal very itchy, I tried other types of ear tips but continued to have the same problem, because I tried other tips, I was past my return window. I called apple, they said they needed to transfer me to the safety department, safety department asked a bunch of questions and required me to send in pictures of my ears before further response, about a day later I was called and told it would be another week before a decision would be made. A week later I was told to send in a receipt by email and mail my Airpods Pro back with their shipping label. They then sent me a confirmation email 12 days ago but no refund. I think I was told it could take a few weeks but wasn't sure so I was curious how it was going and decided to call. As above, they have no idea how it's going.

I messaged (through a special support link) the original person who connected me to the safety department to see if I get a better response, I guess I find out in a day, or whenever. But why can't either person find out the information about the return or any of the other notes regarding my issue. That second person I spoke to tonight either needs a different job or proper training.

It's hard enough to navigate the phone system to talk to a real person, apple's canned selections do n't fit the reason I'm calling. They could hire more real people train them well, pay them well and be known for truly backing up their products and services, and still be the most wealthy company in the world. But no.

There is a whole thread or more on apple's support site about people having the same problem with physical reactions to using airpods pro, it is a real safety issue. They won't even reveal to doctors what's in the plastic they're using though.

Jammer dat Apple Support de eenvoudige vraag niet wil beantwoorden hoe ik Finder (het pad) op mijn iMac moet interpreteren om verbinding te kunnen maken met een NAS waar mijn muziek op staat.

Jeg fik den bedste hjælp af Benjamin på telefonen, og han løste mit problem meget hurtigt. 100000 stjerner herfra, TAK BENJAMIN :D