Ormai sono andati... Acquistai un loro prodotto diversi anni fa su Amazon, quando ancora vendevano su Amazon (poi furono sbattuti fuori perché offrivano sconti in cambio di recensioni positive, cos... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ich benötige ein Ersatzteil für eine Apeman Kamera. Mein Mann hat versucht eine Telefonnummer herauszufinden ohne Erfolg. Daher schrieb er etwa im Mai eine E-Mail an die Firma Apeman, doch... Näytä lisää
Kann nur abraten bei de.apemans.com zu bestellen. Dashcam nach 12 Monaten komplett ohne Funktion. Keine Reaktion auf Anfragen zwecks Gewährleistung. Lieber mehr Geld in die Hand nehmen und was kaufen... Näytä lisää
Cheap H55 trail camera Worked once then nothing. Manual useless and useless in several languages! Wall mount almost impossible to use. External power socket cannot be used with case closed so NOT... Näytä lisää
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Apeman will not honor their warranty
I bought an Apeman H55 in Dec 2020 with a 1 year warranty. After about 7 month the clock feature stoped wortking so I couldn't take photos when I wanted to . Emailed company and have been given the run around for 2 months and they will not honopr their warranty unless I purchase a couple of items to try first to see if it would fix the problem. I should not need to buy anything to get them to honor their warranty. Stay away from Apeman if you expect them to honor their warranty.
27. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Florida, sorry for the late response.
I feel sincerely sorry for the inconvenience we caused to you.
I hope it's not too late for you to give you some solutions to the problem about the time of the camera not saving:
For your problem, we want to confirm whether the time shown in the main screen in test mode would change after you reset the time and date.
If it still reverts to 1/1/2019, please try to use a new SD card, format it and restore the camera into factory setting.
We will definitely honor the warranty if the order meets the following three conditions:
1. Order within 1 year
2. The product is in stock.
3. The store is operating normally.
If we tell you directly, without any explanation, that we cannot redeem the warranty, please let us know and we will take the full responsibility.
Thsi company told me that even if the…
Thsi company told me that even if the battery is dead the camera works and they wont do anything. A supervisor saw I went to Youtube and they said they would send another camera. That was over a month ago. Here is my final email to them.
Company is a scam. The dont honor warranties.
My final email to them after they promised to ship another camera months ago:
"At this point I really dont care anymore.
You've read the message asking if this has been shipped and you failed to answer.
You've also failed to do the right thing by warranting this item.
I have gone on every Youtube video I could find and reposted what has happened.
I next will be going to all of the forums that Google can discover as well that mentions Apeman and do the same.
Hope this company crashes and burns."
20. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Jamie, how's it going? We are sorry for the late response and deeply sorry for what happened.
Given the issues you mentioned, here are our answers for you:
1. May I know the exact model of the camera you are talking about? So that we can confirm whether the camera can still work without the battery.
2. We apologize for the fact that our team promised you to ship but did not ship, if possible, may I know the specifics? Please don't worry, we are honest sellers, who will not evade responsibility. Please believe that we will give you an accurate answer after knowing the specific situation.
Sincerely looking forward to your reply.
Best regards.
Excellent after sales service
I have bought a few things from them in the past. The quality is very good, However the reason for the excellent review is because when I did have a problem with my trail camera they were very helpful and ultimately replaced it without argument.
17. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Lan, thank you so much for your high compliment, it's a motivation for us to keep going.
If there is anything else we can do for you, please do not hesitate to contact us.
Scandaloso! Ladri! Apeman - Victure
Ordino sul loro sito ufficiale per l'Italia una dash cam auto del valore di 97 euro. Ho aspettato 10 giorni e mi è arrivata una Videocamera da esterno wi-fi per Casa di un altro marchio (Victure, sono sempre loro quindi non acquistate nemmeno il marchio Victure).
Ho subito aperto contestazione PayPal, e loro mi inviano una mail dicendo che se avessi chiuso la contestazione mi avrebbero rimborsato immediatamente, non potevano rimborsarmi con il reclamo in corso.
Ovvio che non ho accettato, ho continuato con la contestazione. Magicamente dopo l'intervento di PayPal loro stessi mi hanno offerto un rimborso totale tramite PayPal con reso dell'oggetto.
Ho dovuto spendere 28 euro di pacco per il reso....
E' più di un mese che ho i miei soldi così bloccati,per chissà quando finirà questa storia. Devono ricevere il reso, e chissà cosa si inventeranno quando il pacco gli arriverà. Sicuramente diranno che manca qualcosa all'interno oppure che è stato rotto o chissà cosa.... Ma fortunatamente ho fatto tutte le foto durante l'imballaggio.
Evitate questi ladri! Se possono ti raggirano chiedentoti di chiudere il reclamo promettendoti di rimborsarti immediatamante ma non lo fanno!
Non comprate da Apeman e nemmeno da Victure, sono sempre loro.
30. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Silvia, grazie per il tuo feedback. Ci scusiamo per il ritardo nella risposta e siamo sinceramente dispiaciuti per l'accaduto.
Dati i problemi che hai menzionato, ecco le nostre risposte per te:
1. Non è sufficiente esprimere le scuse solo a parole per l'inconveniente causato dal prodotto sbagliato inviato dal magazzino.
Anche se è troppo tardi, spero che ci darà la possibilità di spiegare che se fosse stato disposto ad accettare la controversia di cancellazione in quel momento, avremmo coperto le spese di spedizione e inviato il prodotto corretto. È stato un peccato che ci sia stato un malinteso tra di noi e quindi non abbiamo gestito meglio l'intera faccenda.
2. Siamo venditori onesti e responsabili. Se facciamo un errore, lo ammetteremo generosamente e non troveremo alcuna scusa per prevaricare ciascuno dei nostri amici, quindi elaboreremo sicuramente l'ordine secondo il normale processo dopo aver ricevuto la merce, anche se non abbiamo le immagini pertinenti che ci fornite.
Per favore, abbiate fiducia che faremo ciò che promettiamo. E se c'è qualcos'altro che possiamo aiutarvi, saremo al vostro servizio.
Rubbish camera.
Rubbish camera.
Obvious problems with the mother board.
Online Support is unhelpful.
Ignoring my requests to return it for their own technician to look at it.
This is actually the REPLACEMENT of the first faulty trail camera. Trading standards comes to mind!
28. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Pamela, sorry for the late response and sorry for everything that happened.
First of all please allow me to explain for you that we will provide you the solutions to help you use the camera smoothly if there is any problem with it. And you don't have to return the camera back, because we can determine whether the camera is defective through the text, pictures or video you provide.
Please trust us that we're always working hard to do better, and we've been training our support team to avoid the "not helpful" situations you mentioned.
If I ever get a chance to know what's wrong with your camera, I'll do my best to help you.
And if there is anything else we can help you, we will be at your service.
What a mess of a company
I ordered a small trail cam on 16th August. I then entered into a long dialogue of emails with someone about the tf card being changed to SD card, fine. Then it was clear the item was not being sent from UK,as the website implied. Then another email on 26th to say it was being despatched with tf card. I queried this. Then today, 27th, an email saying it is an SD card but they can't deliver to my address. I have asked for a refund. Something very odd here.
27. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Sue, sorry for the late response and sincerely sorry for the inconvenience caused to you.
Given the problems you mentioned, I hope my explaination is not too late, at least to solve the misunderstanding between us:
1. I'm sorry for the confusion caused to you by our variable expression. Thank you for your feedback, we must focus on the rigor of our expression in the future to avoid such problems from happening again.
About each model and the corresponding card type:
SD card: H70 H80 H45 H55
TF card: H60 H40
2. Our products are dispatched from the warehouse closest to you and, if nothing else, the camera is dispatched from the UK for fast arrival. I'm sorry to hear that the camera cards could not be delivered to your address.
If there is anything else we can help you, please feel free to contact our support team official@apemans.com.
Totally fake and scam companies so…
Totally fake and scam companies so please avoid avoid avoid. I ordered from their website and its been a month and I did not receive anything still. I dispute the transaction with PayPal and waiting for their reply.
ITS TOTALLY FAKE COMPANY.
The only for me to get the money was through my bank because your fake company refused to refund me any money once they know I despute the transaction and even they refused to resend me another one. Absolutely scam company and official at all.
3. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Ahmed, sorry for the late response and sorry for not bringing you a good experience.
I'm surprised to hear you said that you did not receive the product for a month, because we would arrange for you to ship it within 5 days unless there were special circumstances.
If you did not receive your item for a long time, you can always contact our support team and we will take care of it and reschedule your shipment or refund you.
And if there is anything else we can help you, we will be at your service.
Have a good day!
TOTAL SCAM !!!!!!!
TOTAL SCAM !!!!!!!!
Purchased via Amazon 1/2021, now the touch screen has popped free from the unit (sun damage)
It is outside of Amazon's return policies, they directed me to the seller, that seller and this product have since been pulled from Amazon, and Apeman customer service is NON EXISTENT. Literally goes to a 404 Gateway screen when you hit send message on their site.
13. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Jill, sorry for the late response and sorry for bringing you such big inconvenience.
Given the issues you mentioned, I hope my explaination is not too late for you:
1. Since I'm not sure which product you're referring to, some of our stores are indeed closed. But if there is a problem with the product, we will definitely be responsible.
2. Apeman's customer service is always at your service, you can send an email directly to official@apemans.com, we will reply you within 24h.
3. The 404 Gateway screen appeared at that time probably because the link was updated so you couldn't enter it successfully, I'm sorry for this.
I hope I have made it clear for you, and sincerely hope to get your understanding and forgiveness.
Shoddy and dodgy
Shoddy and dodgy. My apeman a87 lasted a week as a dash cam. Then it kept resetting itself constantly then just died altogether. Went to amazon and found all their products have been removed for fake reviews and I'd say for selling shoddy products also quite likely by the looks of the comments on reddit will never buy another product again from them and I'd just bought a projector from them as well so I'm contacting amazon regarding that also
4. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear friend, sorry for the late response and sorry for not bringing you a good experience.
Given the issues you mentioned, I hope my reply is not too late for you:
May I know if you have contacted our technical support team before? For cameras that keep resetting, it may be resolved with a firmware update. If there is any problem with the camera, we will take responsibility for this and you won't lose anything.
And if there is anything else we can help you with, we will sincerely at our service.
My husband was offered to review their…
My husband was offered to review their cameras and with a 5 star review he would get his money back. He never received the funds back. Also he used their chat just to “chat”with the girls. Wives beware lol
22. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Tamara, sorry for the inconvenience caused to you and your family.
Sorry for the late response and please forgive my offense, may I know whether your husband have not received the refund yet? If possible, would you mind telling us more specific situation? We will be responsible for this.
In addition, please allow me to explain that our team has professional quality and service spirit, everything is for better service to every friend who buys our products, so we will not "chat" casually, you can rest assured.
During the COVID-19 pandemic, I hope you and your family will pay attention to protection and stay healthy. Best regards.
Gives free gifts for 5 star reviews
Gives free gifts for 5 star reviews, some never receive free gifts. Customer service aweful. Web site poor Avoid at all costs.
1. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Patrick, I'm sorry to hear that you had made every efforts but didn't get the reward it deserved.
I believe that the time and energy you spent on review will definitely bring reference value to more people. It's not wasted effort.
But more importantly, we do want to do something to make up for your loss, if possible, may we know what specific situation was at that time?
Wish you all the best in your life.
I have had great luck with Apeman…
I have had great luck with Apeman products. I purchased a trail-cam because it was in my price range and the reviews looked good. I was very pleased with it performance. Wen I was looking for a dash cam, I decided to try am Apeman camera. It also worked exactly as I expected.
Apeman products have worked great for me so far and the price range is perfect for me.
Sid
20. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Sid, sorry for the late reply. I am sincerely happy to receive your high compliment on our product, hearing that the camera can bring you convenience is the best news for us.
If you have any other problems, please do not hesitate to contact us, we will do our best to help you out.
Best regards,
Customer Service Team
Terrible customer service
Terrible customer service
No returns policy outside if 30 days!
I have a faulty a100 camera and can't get any returns details.
Avoid this scamming company.
23. maaliskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Hi Richard, sorry for the late response and please allow me to apologize the inconvenience caused to you at that time.
Regarding policy issues,
1. We do provide a 30-day return period, but we also provide a one-year warranty, if the camera is defective, we will be responsible for it and give you the most suitable solution.
2. We are sorry to learn that your A100 camera is out of warranty now, if you are willing to trust us again, we are willing to offer you a discount to buy a new one again.
Of course, if you have any better ideas, we are more than happy to communicate with you. Looking forward to your response.
Very bad quality
Bought an apeman 4k A77 action cam off Amazon. On arrival everything appeared fine.
BUT
On reading the instructions and then charging the camera it just wouldn't boot up beyond the initial 'splash screen". There's no hard reset function and unfortunately I'm having to return this brand new item which obviously had not gone through any manufacturing quality control to check it's operability otherwise I wouldn't have to be returning it.
The A77 cam is therefore not of merchantable quality as it will not turn on beyond the apeman splash screen,or allow you to access any function or menu and so I would recommend not buying into apeman action cams and spend your hard earned money elsewhere.
16. maaliskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Neil, thanks for your precious time to leave the feedback so that we can learn about the specific situation and provide you the solution.
Please forgive me for replying to you so late, given the issue you mentioned, here are our answers for you:
1. The camera does not have a hard reset function, if your camera is stuck on the "Apeman" page when you turn it on, you can take out the battery, and then plug in the charging cable, connecting the camera with your computer, to see whether it can be turned on. Better connecting it with pc with the original USB cable.
2. Or take out the SD card to see whether it can be turned on and work normally[with battery].
Above are two possible solutions, you could have contacted our support team to get them, but I feel pitifu to hear that you have already returned the camera.
Please trust us that if the product has any defect, we will be responsible for this and try our best to help you, you won't lose anything.
Best regards.
Do not recommend!!!
To begin with, I was not expecting a top performance, after all, you get what you pay for. Firstly bought a 4K action camera from Apeman it had a manufacturing issue with the sensor, doesn't matter I got refunded. Months later I was going on a Europe road trip and decided to get extra insurance in the form of a dashcam, bought the best that Apeman offers. Done the road trip, came back, 5-6 months after, the purchasing date the camera battery died. From there 1-month emails back and forward, in which I've send a couple of videos very clearly demonstrating the fault, but apparently, their customer's service is some kind of a bot, because it is not possible for someone to be so stupid. Trying to convince me that the device is working, when they have video footage proving it is not. Eventually, they've stopped replying to my emails. After complaining to Amazon, they've dealt very professionally and a full refund is on the wey. I am aware this is Chinese, it is cheap, but at least when you manufacture and sell it be professional to confess it and deal with customers problems. Here is not China, the market is different, so try to adapt if you want to survive...
23. helmikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Hi Samuel, sorry for the late response and please allow me to apologize for such huge inconvenience caused to you.
I'm sorry to disappoint you with our products and services, and I fully understand how you feel about not getting an accurate solution after very frequent email exchanges.
When there is a problem with the device and you have sent us the relevant videos, the best thing we should do is to give you an accurate result in time instead of not dealing with it for you all the time. So I feel sincerely sorry that the final result caused you to contact Amazon directly.
We are very grateful for your feedback. We deeply know the market problems you mentioned, so we are always on the way to improve our policies and solutions. Please believe that we will definitely handle the problems for you more professionally.
And if there is anything else we can help you, we are always here.
Have a good day!
I bought an Apeman C550 dash cam from…
I bought an Apeman C550 dash cam from Amazon. It developed a problem with looping. Meaning, it would not record in a proper sequence. What it eventually meant is that when I had a significant car accident the camara did not record anything. So I say stay away from this company. It is a fake company that delivers faulty products.
12. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Alfonso, please forgive me for replying to you so late, given the issue you mentioned, here are our answers for you:
1. Please make sure that the loop recording function is on, the newest video will automatically overwrite the oldest one when the SD card meets its maximum capacity.
2. There is also a function named G sensor in this cam, the cam will lock the current video when there is a sudden collision/shake and the locked videos won't be overwritten even in loop recording.
So we do suggest to format the SD card regularly and set the sensibility of the G sensor to a lower value to prevent there is too much locked video taking up the storage space.
And if the product has any defect, we will be responsible for this and try our best to help you, you won't lose anything.
In addition, if you think we have any room for improvement, please let us know and we will strive to do better based on your feedback.
Kind regards.
Was given an Apeman C570 dashcam for my birthday
Was given an Apeman C570 dashcam for my birthday. After twelve months it simply stopped working (hung at the launch screen). Apeman customer support would not help other than to offer to sell me a new C660 dashcam and then, in return for testing it and giving it a 5 star online review, they would refund me the purchase price. Tempting, but not fair and I could not say ‘good things’ until I knew that the new one would continue working for more than twelve months.
Looking for a review? - be aware of online reviewers giving long glowing reviews as they could be incentives to get new replacements for their previous purchased broken or defective dashcam!
***UPDATE***
And so 18 months later I receive a reply!!!
In response: why take so long?
1. For sure I tried everything, including your obvious suggestion, to reset the dash cam.
2. I would like to accept your offer of reimbursement, thank you.
3. In general, it is unacceptable that a product fails after only 12 months.
4. Comments are voluntary and reviews are not forced, I agree, BUT YOU OFFERED TO REFUND ME FOR PURCHASING A REPLACEMENT CAMERA, ONLY IF I REVIEWED IT AND THEN GAVE IT A 5 STAR POSTING. WHAT YOU DID WAS AN ATTEMPT TO BRIBE ME in order to get a replacement for my faulty dash cam.
I look forward to hearing back from you again …in another 18 months time! Thank you.
5. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Bob, thank you for taking your time to leave your feedback and sorry for the late reply.
According to your question,
1. If the dash cam is stuck, you can try to remove the SD card and reset the machine. If this method doesn't fix it, the device is malfunctioning.
2. But C570 is an old model, so please forgive our team for recommending C660 for you at that time, which is the latest model at that time, and we are willing to reimburse you as a replacement for your broken C570. If you are not satisfied with this solution, you can tell us and we will negotiate a solution that is most satisfactory to you.
3. We cannot guarantee whether a device can keep working for more than 12 months, because it will depend on the frequency of use, the use environment, etc. But whenever a device fails, we are definitely responsible for it within 1-year warranty.
4. Please believe that all comments are left voluntarily by customers, we will not force you to leave comments, please rest assured.
Hope this can solve your confustions and if there is anything else we can do for you, we will be at your service.
Product was a b'day gift
Product was a b'day gift. 30 days passed before opening and using it. They wouldn't even respond to my correspondence.
2. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear customer, please forgive my late response.
I hope it's not too late to reply to you. May I know what problem you have encountered with the product?
Occasionally, due to our mailbox failure, we may not receive your letter successfully. I am really sorry to cause you such inconvenience and also sincerely apologize for not being able to help you in time.
Sincerely looking forward to your reply.
Best wishes
WONDERFUL PRODUCTS, WONDERFUL COMPANY!!
We bought two of their DVD players, which have been great! Their customer service department is EXCELLENT as well.
23. kesäkuuta 2020
Oma-aloitteinen arvostelu
Great customer service and great product
After a lot of research, I recently purchased an APEMAN A79 camera via Amazon. This Action Cam had good reviews online, high spec and a good selection of accessories, including a remote and waterproof case to 40m. I haven't been disappointed. Camera quality is good, the syncing with the app was smooth and easy and the videos look great. Sound is quiet from the unit itself, but when played on TV or iPad the quality is above expectations. Excellent all round Action Cam for a fraction of the price of a GoPro! On top of this their customer service is quick and responsive. A good experience all round.
14. tammikuuta 2020
Oma-aloitteinen arvostelu
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