Onmo is a brilliant company. Their customer service level is well above standard protocols. I would like to thank a lady called Luca for her help & assistance with my query. I found her to be very... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very simple and straight forward application process. Easy to set up, app is easy to navigate and use, so you know exactly where you are financially.
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It’s an ok card but my only complaints are the fact it doesn’t support Apple Pay and the fact that when changing my address the biometric verification process took weeks to achieve. I can’t comment on... Näytä lisää
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The customer service was extremely excellent and helpful. The response to my questions and queries are clearly answered with clarity. Please keep up the good work
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Yrityksen tiedot
Yrityksen kirjoittama
Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/
Yhteystiedot
33 Cannon Street, EC4M 5SB, London, Yhdistynyt kuningaskunta
- 0330 333 6000
- help@onmo.app
- onmo.app
4,3
Erinomainen
6 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
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Payment plan set up with Onmo due to…
Payment plan set up with Onmo due to financial difficulties, still being charged interest despite being told it would be frozen while on the plan. I have contacted them on numerous ocasions and they say they'll get back to you within 10 working days and not once have they gotten in touch. I refuse to make any further payments until this is rectified.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Christina,
We’re sorry to read about your experience and we appreciate you bringing this matter to our attention. We have provided your review to our Customer Care Team to request they review your account and get in touch to assist further. Our team should get back to you within 3 business days where we will work with you to resolve the issue.
Team Onmo
Fast Approval & Effortless Process—Highly Recommend Onmo
I just got approved for my Onmo credit card, and the process was impressively smooth! The application was quick, straightforward, and hassle-free.
I’d definitely recommend Onmo to anyone looking for a smooth experience!
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Very easy with application and clearly…
Very easy with application and clearly explained from start to finish took only a few minutes
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Straight forward and simple application
Very simple and straight forward application process. Easy to set up, app is easy to navigate and use, so you know exactly where you are financially.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Jo,
Thank you for sharing your experience when using our mobile app and getting your account set up. We’re happy to read everything was easy and you found the process user friendly. Enjoy your new card!
Team Onmo
Professional and very helpful
Professional and very helpful
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Valentin,
Thank you for leaving your review and for sharing your experience with our services. We hope you continue to enjoy using your Onmo card.
Team Onmo
The application process was very easy …
The application process was very easy and quick to do
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Maurice,
Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.
Team Onmo
LUCA @ ONMO
Onmo is a brilliant company. Their customer service level is well above standard protocols. I would like to thank a lady called Luca for her help & assistance with my query. I found her to be very knowledgeable, extremely polite and nothing was too much trouble, she spoke to me in plain English not jargon, explained my options clearly and concisely. I have actually found ONMO to be a fantastic credit company and now would like to mention having spoken to Luca. This lady and Onmo are worth way more than 5stars on a review page. Highly recommend anyone to use their services. Thankyou!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Jennifer,
Thank you for leaving us your review and for sharing your experience with our Customer Care Team agent, Luca. It's wonderful to read how Luca helped you when you needed and took her time to make sure you understood everything you needed to go over together.
We've shared your review with our full team and have made sure to share it with Luca directly, so she can see the impact she's had on you when needing assistance. Thank you for your review again and your recommendation!
Team Onmo
Its ok but doesn’t support Apple Pay
It’s an ok card but my only complaints are the fact it doesn’t support Apple Pay and the fact that when changing my address the biometric verification process took weeks to achieve. I can’t comment on high APRs as I usually pay my cards off in full.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Ryan,
Thank you for your review and letting us know how you've found your Onmo Credit Card.
We appreciate your feedback on both the Apple Pay support and the verification process. We’ll be providing your feedback to our Accounts Review and Mobile App teams so we can continue to work to improve our services for customers.
Team Onmo
I had fraud on my account 26 working…
I had fraud on my account 26 working day ago ,I've rang 5 times nothings been sorted, the 5th time I rang the lady spoke to her supervisor and he said it's been over 21 days it should of been sorted then she said I will definitely re receive an email with the out come on the 17th of April which was the day I rang ,she then asked me if I wanted to put a complaint in but I said no because they was sending a email that day with the outcome ,guess what no email received ,terrible company and I will after wait until the 20th of April to ring again for them to tell me more lies
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Simon,
We appreciate you bringing this to our attention and we’re sorry to read about the service you have received so far. We’ve reached out to you to request for further information so we can investigate the matter further and escalate your review to our Fraud team.
If you can you get these details over to us, we’ll be with you as soon as possible to help further.
Team Onmo
Super szybka aplikacja i pozytywne…
Super szybka aplikacja i pozytywne rozpatrzenie wniosku
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Pawel,
We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.
Team Onmo
Customer Service: The customer service was extremely excellent and second to none. The response to my questions or queries are clearly explained with indept understanding. Please keep up the good wor
The customer service was extremely excellent and helpful. The response to my questions and queries are clearly answered with clarity. Please keep up the good work
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Bodunrin,
Thank you for leaving us your review and for sharing your experience with our customer services team.
It's great to read that you received excellent service from our team and received the assistance that you needed. We'll be sharing your review with our team so they can see the difference they made when you needed help.
Team Onmo
Ive had a card with onto since June…
Ive had a card with onto since June 2023, credit limit started at £1500, increased to £2000, then £2400 which was fair given my slowly but improving credit score, but, APR suddenly went from 24.9% when I joined to 51.99%, I've had no recalled direct debits, no missed payments, no negativity on this card or my other credits, my balance has always been below 20% of the limit, now cancelled the card this apr is unacceptable and they are preying on those that can not get credit elsewhere.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Richard,
We appreciate your feedback on your Onmo Credit Card, and we’ll be sharing your review with our relevant department. We regularly review our pricing to ensure it reflects current market conditions and the overall cost of providing credit, which can result in an increase in your APR.
We are sorry to lose you as a customer and know that an increase may mean your card is no longer right for you. If there is an increase, we will provide at least 60-days' notice of an increase so customers can opt out of the change.
Team Onmo
Very helpful staff answered my queries…
Very helpful staff answered my queries fast and efficiently
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Lorraine,
Thank you for leaving us your review and for sharing your experience with our customer services team. We’re glad to read that our team were able to help you with some queries you had about your Onmo Credit Card.
We'll be sharing your feedback and review with our team.
Team Onmo
Really professional and easy to utilise
Really professional and easy to utilise
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Malcolm,
Thanks for sharing your experience when applying for your Onmo credit card. It's great to read that you found it easy to get through and have your account set up.
We'll have your card with you soon and we hope you enjoy it.
Team Onmo
A little dubious ……….
A little dubious at all these people being accepted this week with this company as according to their site when I’ve tried to apply, they aren’t accepting any new applications. Even when a credit reference agency says you’re 100% approved I still keep getting the same message
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi There,
Thank you for flagging this with us. We are open for new applications when going through one of our aggregator partners, including Experian. Please continue with your applications through that platform and if you have any issues, you can give us a call on 0330 333 6000 (Mon – Fri, 9am – 5pm) so we can help.
Team Onmo
Can not get into my app with my…
Can not get into my app with my passcode and cannot gain access to my pin
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Wendy,
We’re sorry to read that you’ve been having some issues when going to access your mobile app. We’ve reached out to you to request further information so we can pass your details to our Customer Services Team. If you can get your details over to us, we’ll have someone in touch to troubleshoot the problem and get you logged in.
Team Onmo
Easy
Easy , I had an answer in minutes. Nothing to it. I have never heard of this company but so far I am impressed
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Mick,
Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.
Team Onmo
Great experience and expectation
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onmo
Hi Michel,
We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.
Team Onmo
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