Ormai sono andati... Acquistai un loro prodotto diversi anni fa su Amazon, quando ancora vendevano su Amazon (poi furono sbattuti fuori perché offrivano sconti in cambio di recensioni positive, cos... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ich benötige ein Ersatzteil für eine Apeman Kamera. Mein Mann hat versucht eine Telefonnummer herauszufinden ohne Erfolg. Daher schrieb er etwa im Mai eine E-Mail an die Firma Apeman, doch... Näytä lisää
Kann nur abraten bei de.apemans.com zu bestellen. Dashcam nach 12 Monaten komplett ohne Funktion. Keine Reaktion auf Anfragen zwecks Gewährleistung. Lieber mehr Geld in die Hand nehmen und was kaufen... Näytä lisää
Cheap H55 trail camera Worked once then nothing. Manual useless and useless in several languages! Wall mount almost impossible to use. External power socket cannot be used with case closed so NOT... Näytä lisää
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163 arvostelua
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Brought one for my wife's car
Brought one for my wife's car, with infrequent use it lasted around eight months, when one day it wouldn't switch off when the ignition was switched off. Power it up from USB and you get the menu but are unable to select anything. Dis the USB and the camera will work and will not switch off (or do anything with the menu) until the battery is dead. Tried every which way but no good, this dashcam is just well packaged crap!
13. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Rob, sorry for contacting you so late. Thank you very much for letting us know what happened to you and allow me to express my apologies.
May I know if you have tried either removing the SD card, or using the pin (coming with the package) to long press the "Reset" button on camera for 2 seconds? Also, may I know if you have contacted our technical support team? If so, I would be grateful if you could let me know what their response was to you.
Also, can I know the model of your dashcam? So that we can research and deduce what the problem is.
Disappointing camera, mediocre support
Bought an a87 as it was on sale and I needed a camera to mount on my bike, rear facing. The camera is obviously inferior to better quality cameras so you get what you pay for. What I find appalling is that after initially being able to tweak ALL settings in professional mode, including ISO, this last one became disabled so I cannot tweak it anymore. My commute is currently done in darkness so I obviously need to make adjustments if the footage is to be any good. Customer service is a joke, wouldn't hurt to use your bloody name in their emails as a pretty basic courtesy. And "their engineer" is pretty useless at suggesting an actual fix. I reset the camera still the same. Do not buy because unless you end up with a faulty product they don't do refunds, so this was a somewhat expensive lesson. DJI Osmo for the win, in every way.
20. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Katherine, thank you very much for letting us know what happened to you and please allow me to express my apologies.
Given the issues you mentioned, here are my explaination for you:
Regarding your desire to adjust the ISO setting, our sports cameras have the ISO disabled in video mode, which can only be set in picture mode. When shooting video, you only need to adjust the sharpness by adjusting the picture quality, we recommend 4K 60 fps at night.
Regarding the night scene effect, the situation that video is blurrier than photo.
1. While working in dark environment, the image quality if digital camera will definitely be influenced, and you can use a fill light.
2. The higher the camera image, the larger the noise in the dark environment.
3. The working principle of static image and motion image is different and it is not comparable.
Finally, and a very important point. I'm sorry our team didn't use your first name, which is something we've been trying to prevent from happening. We have always regarded everyone as friends and will always use your name when we communicate. We are investigating this issue and will definitely strengthen the training of the team to prevent this kind of issue from happening again.
Good product but company will not honor warranty
Buy if you don't mind product being broken and manufacturer doesn't honor warranty.
Unit worked fine for 10 months and then the suction cup broke apart. Made warranty claim to Apeman customer service. After waiting 3 months for broken piece, they now responded they can't send part or send financial remedy. They were bumped off of selling on Amazon. Still, they want me to go through wild goose chase and ask Amazon for reimbursement.
17. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Susan, thank you for leaving a review to let us know about your situation, and I'm so sorry for what happened.
We attach great importance to the timeliness of shipment, so knowing that you waited for three months, we take it very seriously and have already learned about the situation from our colleagues. Although we are sorry, we have to admit that because the parts are dispatched from other places, there is no way for the logistics provider there to deliver the goods to your location.
But it's really our fault that we didn't tell you the latest information in a timely manner, and we've stressed this over and over again to prevent this kind of problem from happening again.
We recommend that you contact Amazon because we can't process your refund directly for you, but we want to do something to compensate you, so we're giving you this advice.
If you have any better ideas, we'd love to listen.
AVOID AVOID AVOID
I bought the cam a year ago, mounted just fine. No issues... until one of the prongs that mount to the dash broke off randomly after a bump. The cam would not mount. Reached out to the company and they offered me a 10% discount (which I just saw they offer for just giving them your email). The whole unit is in the trash now because I don't feel like taping it up. Horrible company, and a cheap product. AVOID
17. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Derek, thank you for leaving a review to let us know about your situation, and I'm so sorry for what happened.
If the dash cam you bought is a C580A, I think I know the specifics. The C580A is a product we launched in 2019, and it is no longer available for sale, so we cannot provide you with all the accessories of the C580A for the time being. Sorry for this.
Nowadays, we have launched the C580B, which is the better one both in appearance and function.
But if I misunderstand you, please let me know more details.
At the same time, we do not offer you the discount to perfunctory you, but to want to do something to make up for your loss, I hope you can understand.
Go elsewhere - dodgy business
Ordered trail camera APEMAN H70 Wildlife Camera to replace a previous one which became faulty. Chose this on their recommendation, as the previous one (Victure HC500 Wildlife Camera), also supplied by them but via Amazon, was really good.
When it arrived, it was by far inferior in every way. I contacted them within a couple of days of tryng it.
The first response was: I’m sorry to tell you that because the product has been opened, we cannot carry out a second sale, so we may not be able to provide you with return service. If you don't need the product, it is recommended that you resell it online.
I send them a link to the Sale of Good Act, which seemed to be news to them.
Next, they wanted photos of the product and the packaging, to 'confirm whether the current packaging of the product meets the return request'.
Finally they gave me the address to send it to, but I would have to pay the postage as it was not faulty, and I have to send them the tracking info. Return postage is £4.20, which I have paid today.
Feel bitter as I do not feel the product they recommended is anywhere near as good as the original one, which I have now bought elsewhere and am very happy with.
Look elsewhere!
7. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Neil, thanks for your feedback.
Thank you for letting us know about our inadequacies, and at the same time, I asked my colleagues about your situation and I am deeply sorry for what happened.
First, our policy is not to accept returns for opened products, but we always take the law first, so we agreed to your return request.
Also, I thought there might be something wrong, as our H70 has always been a popular camera.
If there is a problem with the image quality of the camera or the camera has any defects, we will first confirm the specific situation of the camera with you. If the camera is defective, you do not have to pay the postage to return it, and we will send you a replacement. If the camera is returned without defects, you will be responsible for shipping fee. Hope you can understand our policy.
This time I am sorry that our products and services did not satisfy you, but please believe that we are always trying to do our best.
If there is anything else we can do for, we will always be here.
SCAM!!!
SCAM!!!
Would give zero stars if I could. The company tried to claim I had received the item and suggested I ask family and neighbours for the item. Apemans didn’t provide me a tracking number. When I finally received the tracking number, the history showed the post office had returned the item back to the sender as my address was incorrect. Apemans denied having sent my item to an incorrect address and tried to blame logistics.
I personally went to the post office and they confirmed they had returned my item back to Apemans as my door number had not been provided- only street name. I believe this was done fraudulently so they could provide a tracking number and have the item returned back to them.
They are asking me to close my case with paypal as they will refund the money to me. I don’t trust them at all
4. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Sammy, sorry for such a late response.
I hope that my belated explanation will help us clear up the past. First of all, please allow me to make the whole process clear:
1. Your first package was not updated for a long time, so we rescheduled the delivery for you.
2. After asking for your exact address, we ignored your house number, which resulted in the second package being returned. This is the problem, we have deeply reflected on our mistakes and try to ask for your forgiveness.
3. The reason why we initially told you that the package had been delivered is because the logistics information at that time showed "delivered", but we are sorry for the misunderstanding caused by not checking the details more carefully by our team's carelessness.
We take this incident very seriously, and we promise to strengthen the training of the team. We hope to get your forgiveness for any inconvenience.
Hope this can comfort you a little and if there is anything else we can help, we must be at your service.
Terrible customer service
Terrible customer service, just palms you off, and if you bought the product from somewhere different other than Amazon or themselves they are unwilling to even help sort problem out
29. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Steve, thank you for your feedback letting us know where we are lacking.
Please allow me to explain, Apeman has always been customer-centric. If you encounter any technical problems with your product, we will absolutely do our best to help you solve the problem.
If there is any failure of the product, we will provide you with the most satisfactory solution as much as we can according to the different handling standards of each channel.
However, some offline stores are not authorized by us to sell, so we have no way to know the specific situation and deal with it. In this regard, we hope to get your understanding and forgiveness, and we will also definitely pay more attention to this issue.
If there is anything we can do for you, you can always contact us through mailbox.
APEMAN Trail Camera 20MP 1080P with…
APEMAN Trail Camera 20MP 1080P with 16GB TF Card, 120° Detection Range, 116° Wide-Angle Lens, 65ft Trigger Distance Game Camera for House Security and Wildlife Monitoring stopped recognizing the card. Will turn on but no photos or video being recorded. Still under warranty, will see if they honor it. January 10, 2022 - still waiting.
27. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Friend, thanks so much for your reply.
May I know what the current situation? Have you got the replacement?
If there is anything else we can do for you, please feel free to contact us through email, or please let us know which platform you purchased, I will try my best to help you.
Company has terrible customer service - Do NOT Recommend
I received the projector in the box without an outer box, they had just slapped blue tape on the outside of the main box and put a shipping label on it. Once received, I realized that I had bought the incorrect brand/type for a gift, so I contacted them about a return. I never opened the box or even cut the tape on the item I received. While it seemed strange that they asked for a picture of the unopened box for a return, I did send them the picture of the unopened box to verify that it was unopened. Then I got an email that they would refund me 10%(!!!!) of the original price and I'd have to pay to ship it back because they saw defects in the box. This is how they shipped it! If they want PERFECT boxes for their returns maybe they should ship their items a little bit more secure with an outer box instead of just slapping tape on the main box for shipping. I'm actually wondering if the projector itself made it ok being shipped so poorly. This company is a complete sham and I cannot recommend that anyone buy their products. Incredibly poor customer service and shipping practices.
23. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Audra, thank you for letting us know what happened.
I've read your email history, and I'm very sorry that we didn't give you a good shopping experience.
For your question, please allow me to explain the following:
1. For packaging issues. We have always attached great importance to packaging issues, especially since we have been collecting relevant cases and reporting the situation to the warehouse, trying to avoid putting the shipping label directly on the box, which is also where we are now improving. We want everyone to receive a product that is well packaged.
2. For unopened product returns. We support the request for the return of unopened products within 30 days. We believe that the colleague who contacted you has some errors in the way of handling, which has caused a misunderstanding to you. We take this issue very seriously and will strengthen our training for the team. Hope for your understanding.
Great product and quality packaging
Great product and quality packaging. When I sold my car I needed a new mounting bracket and they sent me one FOC. So good after sales service.
23. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Friend, thank you so much for your high praise for our service, it really encourages us a lot.
Hope our product can bring you convenience in your life and if there is anything else we can do for you, please feel free to contact us through email anytime.
Big disappointment
it is shame that reviews are being removed from there official product page, for verified purcahser.
Bought LC650 projecter from official site, I had chekced with them about the product condition as this was gift, I had been assured that they sell brand new products
1) The box had no seal, looks like someone has already opened it
2) The box is not in good condition
3) There picture is looking washed out
4) The black is appearing more as gray, because the white tint is all over, which is affecting overall image quality.
5) The image has very little brightness even when maxed out, as if the lamp is about to die.
23. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Abhijit, thank you for your feedback, letting us know the specific situation. First please allow me to apologize for any inconvenience caused to you.
And given the issues you mentioned, here are our answers for you:
1. As we promised you, we are definitely selling brand new products, you don't have to worry. For the packaging of the box, we had reported the situation and have made improvements. It is true that the box may be pressed and deformed during transportation, and we will try our best to avoid such problems.
2. For the use problem you mentioned, first the projector needs to be used in a dark environment, if the problem you mentioned still exists after you do this, please send the corresponding picture to our after-sales mailbox to contact May. Please rest assured that we will be responsible for any problems with the projector.
Got a CCTV from nooie
Got a CCTV from nooie. Stops working after a month and asks for you to sign up for web footage at £1.80 for 1week or two. Signed up for this but no web footage available. Went to cancel the payment on PayPal but because it's pre-approved it won't cancel. When I check PayPal pre authorised payments it does not come up. But PayPal says payments are still coming off. Very bad company.
4. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Craig, sorry for any inconvenience caused to you.
Regarding the problem of not being able to view images after subscribing to cloud services,
1. If you subscribed to the EVENT PLAYBACK. It is about the recordings of some events, such as sound detection or motion detection. So you need to turn on motion or sound detection on your camera settings.
2. And if you want to view all day recordings, you need to subscribe to the day-cloud service next time when the event service expires next month. Then you needn't turn on the motion or sound detection.
If you want to cancel the service, please go to nooie app to cancel it. If you fail to cancel, please let un know.
Camera Settings -> Storage -> Click Unsubscribe to unsubscribe
Hope this helps. If the camera has any problem, you can contact our after-sales team, we must be responsible for this and you won't lose anything.
Total Lack of Customer Service
Camera failed after 3 months. Initially, Apeman said they would fix it and asked numerous questions to fault find and requested a video. Then, nothing! Emails ignored. Total silence from them for over a week. I can only advise to steer clear of this company.
25. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Richard, we're sorry to disappoint you with our service, but please trust us that we'll be held responsible if the device is defective.
The reason why we askd you the questions and the video is to confirm the problem, so that we could give you the most accurate assistance, otherwise if we send you a replacement directly, this may cause the same problem to recur.
Sometimes due to a problem with our mailbox, we have not been able to receive your email successfully. We focus on customer service and will never ignore every friend's letter. If you don't hear back from us, would you mind contacting us again?
Faulty camera, awful customer services
I purchased this camera as a gift for a family member. It took a while to have it installed and to find out it was faulty (the rear camera didn't work at all). I reported it to Apeman who said I needed to send a video of the fault. As the family member doesn't live nearby (and isn't ay all technical) I had to wait a week or so to make the journey to their house and take a film of the faulty camera. Apeman replied and said the camera was faulty but was now out of warranty (it was still under a year old when I first reported this to Apeman when they said I had to send a video) and was a literally a day or 2 out of the 1 year's warranty by the time I sent the video. They have refused to help offering me a 10% discount off a new product. Unsurprisingly I won't be taking them up on this derisory offer.
23. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
James, I am very sorry for what you have been through.
I am sorry for not being able to bring you a good shopping experience. We have negotiated with relevant departments for issues related to the warranty policy. Our warranty period will be subject to the time of your first letter.
Thank you very much for your feedback, please be assured that we will strive to improve to meet everyone's needs.
Bullsh!t dashcam
I was in a car accident on Oct. 5, 2021 and the camera footage is sh#*!y. Now, my car insurance is working extra hard to prove that I did not cause the accident. Because the footage is sh!#!y, the person that hit me, their car insurance said, "We do not believe our insured is legally liable for your damages". Thanks Apeman for giving me a sh^*!y dashcam that ain't worth crap! Just when I thought I was going to easily prove that I did not cause this car accident.
15. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Friend, I'm sorry to hear that you had a car accident and hope you have been getting well now.
May I know whether you mean that when the crash happened, the dash cam didn't record that moment for you? May I know what you set the G sensor sensitivity to?
I feel guilty that our dash cam didn't record the footage you wanted, and I know we may not be able to help you out after so long, but we hope we can help you figure out what's wrong and give you a little comfort.
Terrible product
Terrible product, Terrible company, Terrible customer service. Won't stand behind their product. Won't honor warranty. Buyer beware
6. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Louis, thanks so much for your feedback.
I'm just wondering what's wrong with your product? May I know whether you contacted our technical support team?
We offer a one-year warranty, and while the product is under warranty and the product is in stock, we'll definitely give you a replacement. If you contacted the technical support team and learn that we were not willing to send you a replacement for subjective reasons, please let us know.
Looking forward to your reply.
I'd tell you how good the camera was if it had actually arrived...
Bit of a hassle getting things resolved when the camera never showed up. Behold my extremely boring but honest account of how my attempt to get one of these cameras transpired.
Ordered 29th September
Checked Royal Mail tracking 8th October to find it claiming it had been delivered to me on the 2nd October. It had not.
Emailed/messaged Apeman via their website. They've no (findable?) phone number which I really think is needed to resolve things more quickly.
9th Oct - receive a reply from Apeman asking me to contact Royal Mail to resolve it. Hmm... Royal Mail's website states it's they, the seller, who need to contact them. I reply to let Apeman know this and they let me know they'll look into it.
Later that day they email again to say they need my "mail exchange records with the logistics provider to intervene". They ask me to ask Royal Mail the status of the package. I send them the screenshot showing once more that it's delivered, and a link to the page showing what should happen in this situation - aka THEY contact Royal Mail, as they're Royal Mail's customer in this instance, not me.
11th Oct - They ask me to phone Royal Mail... ok, it's not how it's supposed to work but I'll give it a try.
I manage to find a phone number for Royal Mail via Google and call them. They're able to at least see that the GPS doesn't look right for the delivery, but say Apeman need to resolve it and contact them. I pass on this information to Apeman and they acknowledge it and say they'll look into it.
14th October - No reply from Apeman so I contact them asking what the next steps are - are they offering a refund or replacement? I'd be happy with either.
15th October - They reply and once more ask AGAIN for details Royal Mail have provided about the case. I've already given them all the information I have at this point, and they imply it's not enough, that they need "chatting history or something like that".... "We need this to apply for the replacement".
I can't get a chatting history from Royal Mail - I'm not their customer, you are, my dear Apeman - please educate yourselves on the delivery logistics of the countries you are selling to. Might not have been the person I was messaging with's fault, it might be a flawed rule in how they issue refunds and replacements so management - please fix this. What a waste of time.
Gave up at this point, put in a dispute with Paypal and was refunded the next day.
So uh... is the camera any good?
24. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Jenny, thank you for taking your precious time to write down the entire process, and I hope it's not too late for my reply.
From the whole process you provided, please allow me to explain a few points to you:
1. For policy issues. We apologize for the inconvenience caused by the policy, because we do not have the authority to contact logistics providers on behalf of consumers, we can only trouble you to contact them.
In fact, we do need the chat history with the courier to make a claim because the package arrived at your destination but not delivered to you, but it's not the most important thing, so we admit that it was indeed our mistake. The problem was on October 15th and we should have arranged for a new shipment directly for you.
We will definitely improve the policy to make it more flexible and make more people own a better experience.
2. For the way of communication. Due to the time difference, if we call you directly, it may affect your rest, so we can only communicate with you by email for the time being, but we will also reply to you within 24 hours.
But please rest assured, we are gradually expanding our business to help more friends who need phone contact.
Hope this can solve your confusiton and if there is anything else we can help you, we will be at your service.
App for camera is useless.
I received my apeman 570 last week. I will never know if it will work because the app does not. The only support this company has is email. They are slow to answer. I have been ignored for my request for a refund and have turned it over to PayPal. The camera is useless to me without the app. If you have an option then you should go with another reputable company.
23. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Patty, thanks for your feedback.
Given the issues you mentioned, please allow me to explain it to you:
1. Our dash cam C570 does not have a corresponding APP to use, if you see a message that this device can use an APP, please let us know and we will verify the specific situation.
2. Due to the time difference, we may not be able to reply to you in time, but we promise to respond within 24H and hope to get your understanding.
3. We will not ignore all the customer's requirements, if we do not do well, please believe that we will strive to improve.
If there is anything else we can do for you, please feel free to contact us and we will be more than happy to help you.
Just had an email come through tbat I…
Just had an email come through tbat I have set up an ongoing payment every 30 days to this company (which I havent) i had no idea who they were so googled them and spoke to paypal! Never dealt with this company so no idea where they got my details from so will need to call the bank now
13. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Ron, I am suprised to hear this but we feel sorry for what happened.
Please allow me first clarify that Apeman can never charge anyone unreasonably and irrelevant fees.
May I know if you have purchased a camera that will use cloud services?
In the meantime, may I know if your issue is resolved now, if possible? If not, please let us know and we will definitely help you solve the problem.
got a apeman dash cam thought it was ok…
got a apeman dash cam thought it was ok but when I needed to upload and view the video files they were all corrupt so completely useless.
27. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Simon, thank you for letting us know your situation and we feel sorry to hear this.
Sorry for the late response, could you please kindly arrange the following steps to help us find out the reason and solve the problem for you?
1. Could you please kindly tell us whether the dash cam can turn off normally? There should be “APEMAN” on the screen with sound when the camera turn off.
2. Could you please unplug the back camera to see if the camera can record normally?
3. Could you please tell me that if you can see all the files in the playback mode of the cam?
4. Could you please send our service team a file that cannot be played for confirmation?
5. Please try to format the SD card or try another SD card.
Best regards
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