Ormai sono andati... Acquistai un loro prodotto diversi anni fa su Amazon, quando ancora vendevano su Amazon (poi furono sbattuti fuori perché offrivano sconti in cambio di recensioni positive, cos... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ich benötige ein Ersatzteil für eine Apeman Kamera. Mein Mann hat versucht eine Telefonnummer herauszufinden ohne Erfolg. Daher schrieb er etwa im Mai eine E-Mail an die Firma Apeman, doch... Näytä lisää
Kann nur abraten bei de.apemans.com zu bestellen. Dashcam nach 12 Monaten komplett ohne Funktion. Keine Reaktion auf Anfragen zwecks Gewährleistung. Lieber mehr Geld in die Hand nehmen und was kaufen... Näytä lisää
Cheap H55 trail camera Worked once then nothing. Manual useless and useless in several languages! Wall mount almost impossible to use. External power socket cannot be used with case closed so NOT... Näytä lisää
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163 arvostelua
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Projector: Better to sit in the dark and think about how to kill yourself.
Where to begin?
The product is not sufficient quality, it's the same as any projector you might buy off amazon for cheaper.
The 'free returns' line is a lie.
As a consumer in the UK, I have the right to cancel any goods sold online within the cooling off period.
I've been speaking to them for over a week (emailing more than once a day), so far they've not acknowledged the Consumer Goods Act or the fact that they need to offer a free return.
I will never buy from this company again, and wish I'd checked them out on trust pilot before.
22. syyskuuta 2022
Oma-aloitteinen arvostelu
Do not buy a dash cam from apeman
Do not buy a dash cam from apeman. They do not honor the 1 year warranty. My screen blanks out and they have every excuse as to why it's all your fault and they lie to you and give every excuse as to why they aren't going to replace the item. Remember it's all my fault not they're fault.
17. syyskuuta 2022
Oma-aloitteinen arvostelu
I have already emailed them about my…
I have already emailed them about my situation regarding their dashcam and they never respond back to me as this was my second attempt to contact them. I had bought a dashcam from them since March and recently it has given out as it would intermittently stop recording. I am highly positive it is still under warranty and I am looking forward to getting a replacement. If not, I will spend my money elsewhere and never shopping from this company ever again.
26. elokuuta 2022
Oma-aloitteinen arvostelu
I can't fault the service or the…
I can't fault the service or the product. I wrote to them asking for advice; this was received immediately and I was not pushed to buy a top of the range product.
I ordered and received the package within 3 days; I did have a query as there were functions on the camera that were not in the booklet. Again, I received a very quick explanation.
The camera performs well and I would certainly buy from this firm again.
16. elokuuta 2022
Oma-aloitteinen arvostelu
Smooth Purchase
Purchase went smooth, part of the order was lost in the shipping process and when contacted, apeman customer service reached out and offered to ship a replacement. They provided great service and overall support . I’ve purchased many of their products and will continue to do so in the future.
13. elokuuta 2022
Oma-aloitteinen arvostelu
Apeman Customer Service
Apeman is the absolute best!! I had a problem w/the motherboard of a DVD Player, and they promptly resolved the problem, shipping another one out in its place. I bought the 15.5 swivel - screen, and it made a big hit for a Birthday Gift!! Thank You So Much Apeman!! ⭐⭐⭐⭐⭐
15. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Thank you very much for your support of our products and your recognition of our services. It is our great honor to receive your affirmation. We will work harder in the future, and we hope that you will continue to support us in the future!
package arrived and it's been opened…
package arrived and it's been opened before
Contacted them and email has been blocked
Very very disapointed
can't even contact them
7. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear customer,
First of all, we are very sorry that our products did not bring you a satisfactory shopping experience. At the same time, thank you very much for your previous support for our products.
Regarding the packaging problem you mentioned, this may be some problems in the middle of logistics and transportation. Regarding the situation that the letter cannot be sent, this may be related to the mailbox. If possible, would you like to tell us what products you purchased and your registered name? In this way, we can check your order status, and if possible, we hope to be able to find your contact information so that we can contact you to help you solve your problem.
We want our customers to have a perfect shopping experience, but we're sorry to disappoint you this time. If you want, you can tell us your order number and we can check your order for you. If you have other questions, you can also let us know and we will do our best to help you solve them.
Have a great day today!
Best wishes to you~
Disappointing
I have other apman products that are good normally have been pre-owned, but this time I decided il treat myself and get new but how disappointed I was, firstly they use Hermes/Evri to deliver so that alone should be enough to avoid this company, secondly they don't respond to emails. I find this hugely disappointing. With me I was not able to test the item as the items where not delivered, I have now asked PayPal to look in to this and hopefully they will be able to sort this out for me. Has really put me off buying ape-man products and recommending it to anyone anymore.
21. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Blu Rose,
First of all, I am very sorry that our products did not bring you a satisfactory shopping experience. At the same time, thank you very much for your previous support for our products.
Regarding the logistics issue you mentioned, because we choose the logistics provider according to the destination, we will choose the logistics provider that is more convenient for delivery, to ensure that our customers can receive our products as soon as possible.
Regarding the problem you mentioned that we did not reply to your email, this may be because the letter was intercepted or for other reasons, we did not receive your letter. As long as we receive letters from customers, we will definitely reply to customers promptly.
We want our customers to have a flawless shopping experience, but we are sorry to have disappointed you this time. If you want, you can tell us your order number and we can check your order for you. If you have other questions, you can also let us know, we will do our best to help you solve your problems.
Have a nice day!
Best wishes to you~
Do not buy an Apeman H 70 trail camera…
I purchased an Apeman H 70 trail camera in September 2021 and it worked well. I stored it for the winter, removing the batteries. In March I set it up again and it would not switch on, I wrote to Apeman sending photos of the camera to show its pristine condition and they have refused to replace the camera under their grantee saying it is no longer available and offering me a 10% discount on a replacement. If you are considering buying an Apeman product of ANY description don't, as they do not honour their grantee promise. If I could give this company no stars I would.
21/06/22. In response to the reply from Apeman the camera is still under warranty it was purchased in September 2021 and it is confirmed on page 16 that “Apeman Trail camera carries a 12 month warranty from date of purchase” which this company will not comply with. The warranty is fictitious as they have no intention of replacing faulty products and it is for this reason I suspect that Amazon have removed them from their sales platform. So I repeat my warning, Do Not buy any products from this company.
20. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Geofffrey,
First of all, it is a pity that our products did not bring you a perfect shopping experience.
Regarding the situation that you contact our after-sales team but we cannot provide you with new products, we would like to explain to you here because our products have instructions on the product warranty time in the manual and product page. The product is out of warranty, so sorry we can't send you a new product directly. But in order to thank you for purchasing our products, our colleagues offer you a discount as compensation, and sincerely hope you can accept it~
If the product is naturally damaged within the warranty period, we will definitely fulfill our warranty commitment. But if this caused you any inconvenience, we sincerely apologize again!
If you have other questions and need our help, you can contact us in time, and we will do our best to help you solve your problems!
Best wishes to you~
Update 6/22/22
Regarding the product warranty, I'm sorry I read the wrong information before. If your product is under warranty, you can directly contact Amazon for a refund. If you don't know what information you need to provide to Amazon, you can contact our after-sales team. They will send you the contact details and required information.
1 year warranty was honored, new camera was sent.
Update 7/15/22
I just received a replacement camera. It is appreciated, it took 1½ months and a lot of emails.
------------------------------
In July of 2021, I bought a C770 Apeman Dash Cam. I like it's ease of use and performance so much that I bought a 2nd one in July 2021 and a 3rd in August 2021. In June of 2022, within the stated 1 year warranty, the rear camera of one of them stopped working and was only a black screen. My initial contacts with the email address printed the instruction booklet was not helpful, I got an "undeliverable" error the 5 times I tried to email that address. I found a way within their website to send a message which was promptly replied to. However I was told that because I bought it through Amazon, Apeman had no way of replacing or refunding my defective within warranty product. I was told by Apeman that due to policies from Amazon, Apeman was unable to do anything. I then contacted Amazon and asked them directly if Apeman had to follow any Amazon policies that prevented then from refunding or replacing my defective product. The answer from Amazon was a clear no. I again contacted Apeman asking them to honor their 1 year warranty of their product. I was told it was a "different platform" and that there wasn't a way to do this. It took a lot of undeliverable emails and a few more back and forth internal website messages to find out that though the booklet states my camera has a 1 year warranty and to contact Apeman with any issues, they say they are not able to honor that. It's bad enough to have had purchased 1 camera knowing the warranty is of no value, but now, if either or both of the other 2 cameras stop working within that 1 year period, it doesn't matter, I'm out of luck because I bought it on Amazon. This is not good service, in anyone's opinion. I've had a lot of people ask me about my dash cam. The front cam is still working but moving forward, if anyone asks me if I'd recommend Apeman, I will tell them about my experience of the warranty not being honored because I bought it on Amazon.
Update 6/16/22
After reaching out again to Apeman because they stated they would "be responsible for you" I was again told that they cannot refund or replace the product. They again suggested I contact Amazon (who has already told me that I am out of the 3 month window for a refund or return) I have again asked Apeman company what "we will be responsible for you" means as it doesn't mean they plan to honor the warranty because I have asked them to a couple of times.
Update 6/20/22
I returned Apeman's email asking them to explain what "we will be responsible for you" means. I have not gotten a response.
Update 6/22/22
Just going in circles with the Apeman company. They never seem to receive anything unless I type it here. They know I want them to honor their 1 year warranty, they just keep saying (here) to contact them and they will "be responsible for you" I guess they are just waiting for the year mark to come and go. Then what? Tell me it's out of warranty? If they reply again here, it won't matter, it seems they want me to give up. Amazon told me the Apeman store was closed because Amazon's policies were not being followed.I don't know what that meant exactly but what I do know is that I will never buy an Apeman product again.
Updated 7/4/22
I just received an email from Cass at Apeman. They said
"Sorry to bother you~ I am writing to you to follow up on whether your problem has been solved?
If not, please contact us in time, we will try our best to help you."
So I again send a reply to that email address and it will not deliver. Why do they keep telling me they are going to help me yet never do anything beyond send me emails. Trust Pilot seems to be the only way Apeman sees my messages. I just want them to replace my C770 defective rear camera with a black screen because it is within their 1 year warranty. Yes, I got it at Amazon but Amazon has a 90 day return policy and told me to contact Apeman. Apeman keeps referring me back to Amazon, who says Apeman's Amazon store is closed. Stuck in a loop with neither company honoring the 1 year warranty. It has been less than 1 year as I type this on 7/4/22
Update 7/5/22
Cass, please provide me here with a phone number so that I may speak with someone and give them the information you asked for via email. Each time I reply to Apeman's emails, the email will not deliver to Apeman, so I have no way to provide Apeman through emails, the information requested. I cannot put the personal information here, so I need your phone number so I can provide the info for another C770 dash cam. Thank you.
Update 7/11/22
I sent the information you had requested on your website contact. Please confirm receipt of that information. You had said that Apeman was going to send me another camera.
Thank you.
12. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
First of all, I'm very sorry for causing you some trouble because of our products.
Regarding the issue, you mentioned that we cannot replace the new product for you, because the store where you purchased the product is now closed, we are sorry that we cannot send you the new product directly. However, according to your situation, during the warranty period, if there is a quality problem with the product, you can directly contact Amazon for follow-up processing.
If you do not know how to proceed, you can contact us and we can tell you the specific steps. Although the store where you purchased the product no longer sells the product, since you purchased the product from our store, we will be responsible for you.
If you have any other questions, you can contact us in time, we will help you solve the problems.
best wishes
Update 6/17/22
If your order is within one year, you can use the screenshot to illustrate that the seller agrees to the customer's request for a refund, so that Amazon customer service can help you with subsequent refunds. If you encounter any problems, please let us know. We will try our best to help you solve your problem~
Update 6/21/22
I'm sorry that we did not receive your relevant letter. If it is convenient, you can send us the content of your letter, and we can make inquiries for you and help you answer your doubts~
Update 6/23/22
We will not ignore the letters of each of our customers. As long as we receive feedback from customers, we will definitely solve problems for customers in time. But because you said that you have not received our reply, this situation is generally not very common, so in order to find out the source of the problem, would you like to include the subject or name of your letter or other content that you think is convenient for querying your email send it to us? We can inquire about the specific situation for you by email.
update 7/5/22
Thank you very much for your reply. We have found your letter based on your information, and we have contacted the relevant staff according to your problem and arranged a suitable solution for you. You can try again to see if the letter is sent normally, and I hope to receive your letter as soon as possible. If you still can't reply, you can also contact us here.
update 7/6/22
We are very sorry that we do not have telephone service at the moment, we can only contact you by email. You can directly enter our website and click on the help below to contact us. Or please check your email settings. Sorry for the inconvenience this caused you.
Update 7/14/22
We have received the information you sent and registered for you, and we have contacted the relevant staff to arrange delivery for you as soon as possible. If you have other questions, please let us know in time, we will do our best to help you solve your problems, and wish you a happy life!
Update 7/18/22
I'm so sorry that you wasted so long because of the store, glad you finally got the new product. If you have any questions in the future, you can contact our after-sales team directly, and our after-sales team will do our best to help you solve your problems. Finally, I wish you all the best!
Apeman H45
Bought an Apeman H45 during lockdown, but as we were getting the garden renovated we didn’t get to use it. We opened it up and set it up the other day (June 2022) and noticed it just turns off after 5 seconds. We searched online for help and came across so many reviews saying the same problem. We went on to Amazon to see about returning it and the shop is now gone.
Don’t waste your hard earned cash on this product! Severely disappointed!
6. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dear Caroline,
First of all, I'm sorry for not replying to your message in time, and at the same time, we are very sorry for the problem you encountered.
Regarding the Amazon question you mentioned, because the Amazon store where you purchased the product is currently closed, it is now impossible to contact us directly through Amazon, sorry for the inconvenience caused.
Regarding the problem with your product, because the specific problem is not particularly clear, we may not be able to arrange a suitable solution for you temporarily. If possible, please describe your problem in more detail. Rest assured, we will help you solve your problem!
best wishes!
Unhappy with H45 camera
Unhappy with H45 camera. Weatherproof seal failed after only 18 months intermittent use. Water wrecked camera. No support from Apeman as outside the 12 months warranty.
2. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Hello dear customer,
First of all, I'm sorry for not replying to your message in time. We are very sorry for the problem you mentioned.
Regarding the product problem you mentioned, because the actual life of the product will be affected by the use environment, it may cause the product to have the problem you described. Secondly, because our product manual and website clearly state the warranty time, we are sorry, according to the regulations, we cannot directly arrange for you to send new products or refund.
However, our aim is that we can make our customers have a perfect shopping experience, so we can arrange other suitable solutions for you. If you wish, you can contact us and we can help you with follow-up questions.
Best wishes to you and your family!
Trail cam scam from apeman
I purchased a trail cam from their website for $100, they sent me some home webcam from Amazon that's only worth about $20 that doesn't even sell on their website. After 6 weeks I'm still waiting for a return label so I can get a refund. I would avoid this company stay far far away. First off I emailed them with the one that I used on their website and got no reply after 5 emails. So I used a different email got a reply instantly and now I'm still waiting. There needs to be an FBI type of company that look into these people because they are truly ripping a lot of "customers " off from what I'm reading here. Its and easy guess any positive feedback they have online was created by their own staff to generate more sales.
23. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Hi Bob, sorry for the late reply. I am so sorry to hear such bad news and sorry for not bringing you a good experience. I think we could have a better communication.
Given the issues you mentioned, here are my answers for you:
1. We are very sorry for the inconvenience caused by the wrong goods sent by the warehouse. If you received the wrong product, we will take full responsibility and will not cause you any loss.
2. Since we do not cooperate with local logistics providers, we cannot provide you with a return label, which may be the reason why you have not received a return label after such a long time. But we will give you other solutions to solve this problem for you.
3. Sometimes due to our email error, it will result in failure to receive your email successfully. But once we receive your email, we will reply you within 24 hours.
4. Please believe that all positive reviews on the site are left voluntarily by our customers, you can even initiate discussions with them. We have always been a customer-centric and honest seller, never cheating, never creating positive feedback on our own to attract people's attention.
May I know your order number if possible? Or may I know the title of your letter? So that we can know more specific situation, we take this issue very seriously and want to fix it for you right away.
Sincerely looking forward to your response.
Best wishes
If at first...
So the first camera that I bought was defective, that is it would only run for 5 minutes and then shut down. Needless to say I was not very happy about this and wrote as much to Apeman. After a few false starts I was contacted by a woman called May, who assured me that she would help. Let me tell you that this lady is in fact the gold standard of customer service. Not only did she answer all my questions but she sent me a replacement camera which arrived very quickly. The new unit works perfectly, it has excellent resolution even in low light and the audio is crisp and clean. I'm an Uber driver and I work 10-12 hours a night so the camera gets a good work out. Happy to recommend the camera and the company as first rate.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Hi Marty, thank you for your feedback on the whole process and for your love for our brand and service.
We are honored that you gave us the opportunity to solve your problem in an initially unpleasant situation and successfully solved it in a better way.
If you encounter any problems in the future use, please feel free to contact us.
Best regards.
Utilisation des caméras H45 et H55
J'ai utilisé des caméras H45 pendant 4 ans, sans soucis. La qualité me convenait pour mon usage de surveillance et quelques montages vidéos. J'ai ensuite acheté des H55 qui m'ont posé quelques problèmes avec une luminosité trop concentrée (caméra trop proche, semble-t-il)... Les services Apeman m'ont aussitôt donné plein de conseils, assuré un suivi.
Le H55 possède une qualité supérieure au H45, mais j'ai eu plus de mal à me faire aux réglages du H55.
J'ai apprécié l'échange de mails jour après jour, suite aux essais sur le terrain et la volonté des services Apeman pour me donner entière satisfaction. Ils sont à l'écoute et prêts à vous aider, que ce soit pour les réglages, le positionnement ou la qualité que vous voulez obtenir. Même si tout n'est pas parfait, ils ont la volonté de bien faire et de s'améliorer. Merci à eux
14. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Isabelle, gracias por sus comentarios sobre nosotros.
Si tiene algún problema con la cámara, nuestro equipo de asistencia técnica está siempre dispuesto a aportar lo mejor de sí mismo.
Esperamos que nuestro servicio y nuestros productos puedan brindarle una buena experiencia.
¡Que tenga un buen día!
Avoid at all costs no warranty and poor…
Avoid at all costs no warranty and poor support. Why keep asking me for videos and photos to be told sorry we cant do anything see below.
Hello Paul,
Based on the video you sent us, we have determined that the machine may be malfunctioning internally and cannot be repaired.
However, we are very sorry that this camera is currently out of stock, so we are unable to provide you with a new one. Also, due to Amazon's restrictions, we can only process refunds for orders placed within 3 months. Your order is more than 3 months old. Therefore, we cannot help you directly with it.
You can try to contact Amazon to return the item and get a full refund.
If Amazon staff does not agree with your request, you can attach a screenshot of your communication with us to show that we as a seller agree with your proposal.
Hope this helps. You can also let us know if you have any questions.
Sincerely,
Joey
2. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Paul, we're sorry that our support team didn't give you a good experience, and we're also sorry she didn't explain it clearly to you.
Since the store where you purchased your dash cam on Amazon has been closed, we can no longer process any orders from that store, which is why our team would like you to contact Amazon for a refund, as Amazon has greater authority.
Second, we're asking you for pictures and videos to understand what's wrong so we can figure out why and make improvements. And this is what we are responsible for, because it's only after watching the video that we can determine what's wrong with the device.
We apologise for all misunderstandings and inconvenience caused to you. At the same time, I have contacted you by email for better communication, I hope we can make up some losses for you.
I have purchased an apeman dash cam and…
I have purchased an apeman dash cam and feel the quality is very poor. The fiels of veiw is poor.the picture quality is poor and the memory card doesnt work. I have been trying for the past few days to get the address to return the item but no one is able to give me the address. Email after email and still nothing.
Very unhappy.
1. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Wayne, sorry for not being able to bring you a good experience and sorry that our product lets you down.
First of all, please allow me to answer the question you care most about, and we also care about most: processing efficiency,
1. I have checked with our team. In order to try to do something beter to make up for a little of your loss, they have already provided you with a return address.
2. Just because of our time difference and the limitation of the return policy, you may need to send multiple emails. I fully understand how you feel about needing multiple email exchanges to resolve the issue, but please be assured that we are doing everything we can to control the number of email exchanges. We will also pay more attention to this in the future work, so as not to bring you more inconvenience.
To answer your questions,
1. The problem of fiels of veiw. The C550 has a 170° wide-angle, it is not used for shooting scenes inside the car, but shooting scenes outside the car, with a very wide field of view.
2. Image quality problem. The video captured by the C550 is in 1080P resolution. You may feel that the video quality of the video captured in the 1080P resolution is too poor. You can choose the C770, which captures the video resolution in 4K.
3. Memory card problem. May I know what size memory card you are using?
Please don't worry, if the machine has any problem, you can contact me and we must be responsible for this. All we want to do is to make you happy!
Purchased another Apeman camera…
Purchased another Apeman camera following the demise of the last one after approximately 2 years use.
Found it very difficult to set to take videos/pictures....
only one or two at best most nights. (Unfortunately lost the receipt/email confirmation.) But then the clasp holding the batteries in snapped at one corner. So now held with a strong elastic band. Not the best particularly in bad weather. Disappointed to say the least having had the camera about a year. Don't know what to do to set correctly. Have followed You Tube videos to no avail. Giving up trying to watch the hedgehogs in the garden.
1. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Dorothy, thank you for your feedback on the camera, and I'm so sorry for what happened to you.
First of all, may I know what model of the camera you own? For the problem of "difficult to set up to take pictures/videos", here are some tips for you:
1. Please check 'Interval' in menu. Set the “Interval” to the shortest time.
2. Please get rid of protective films on the PIR sensor and lens.
Regarding the use of the cameras,
this camera has three modes, respectively is ON/OFF/TEST.
1. First of all, choosing TEST mode, then you can click MENU setting related parameters, like Mode, Photo size, Interval, Format, Set clock, Default set and so on.
2. When setting all option is ok, you could choose ON mode, it will count 5 seconds, then automatically enter the work mode, fixed to where you want to detect, then it begins to work. You can press MODE key on the TEST mode to view the files.
Please notice that:
1. The camera could only shot manually under the TEST mode.
2. Please do not forget to slide the switch button to the ON mode when you fix the camera.
If you still have some doubts about the setup, we'd love to discuss it for you.
In inclement weather, all cameras may get into water, which can cause water fog on the lens, you can try to put a bag of desiccant in the camera before shutting the camera's buckle, this might alleviate the problem a little bit.
Regarding the problem of the damaged battery clasp, I'm sorry to hear such news, you can contact our support team (the email address is in the manual) for corresponding help. Of course, if you don't mind, you can also directly tell me your order number, I will help you determine the relevant solution.
Apeman H45 Trail Cam Quailty
This is the email sent to Apeman support
I am writing to you to note my total dissatisfaction with the casing of the H45 Trail cams. You will note that 2 of these were purchased in April 2018 via Amazon. Though used a bit in the first year due the contraction of bowl cancer they were not used again till last year when I was in remission and getting fit again.
Please note the following,
1. On one a clasp hinge broke within a month of purchase at the time thought it might of been my fault but now think differently.
2. On the same unit the tripod mount broke last year it was set up on a mini tripod close to the ground may have been knocked over by a fox, I examined the other Cam and found crack in the plastic where the brass insert is fitted.
3. Then recently the second Clasp hinge just came away from the cam body needless to say after the first incidence I have been extra careful on opening and closing the case so I know that this is an inherent fault with the design/materials
4. The final straw was the surviving cam was set up on a tripod and when checked found a massive crack in the battery compartment which looks very much a stress crack due to the batteries exerting too much force across the casing.
To me as a retired design engineer we have ether a case of under design for the materials being used or a case of deficient strength of material used I.e a quality control problem on the batch ether way to me it is a case of the two trail cams not being of merchantable quality.
Needless to say the reply from support at Apeman was a scripted fob off with no offer of support so I would recommended stay away from Apeman products if you want a bit of longevity to the equipment.
2. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Chris, we're sorry to have caused you so much trouble with our product design. First of all I wish you good health and all the best.
I am glad that you, as a professional design engineer, are willing to give such comprehensive feedback to our product design.
1. The performance and function of the camera will be taken into account when designing the material of our casing, but we will definitely find ways to improve the design in this regard.
2. Regarding the material strength, please believe that after continuous improvement in recent years and continuous training of the engineer team, we will try our best to ensure the quality control as much as possible as well as ensuring the normal life of the product.
3. But we have to admit that we cannot guarantee that every batch of products will be lucky to avoid bad luck, so it may cause the problems you mentioned. But I hope you believe that we are always making improvements to try to meet everyone's needs.
I hope there is a better way to make up for your loss, you can tell us what you think and we will be more than happy to do something for you.
No ongoing support.
I bought a secondhand CX3 projector. Looked everywhere online for updated firmware, as without it, the built in apps are useless. I found talk of a firmware release but the file was no where to be found. So I contacted support.
The support agent had never even heard of this projector. I had to give them a youtube link to it. It's only about 6 years old. After that, they seem to be ignoring my emails. So I've got an Apeman projecter that only works in a limited capacity, from a company that can't do something as simple provide a file.
18. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä APEMAN Official
Mike, first of all, we are very sorry for what happened to you.
I hope you can give us a chance to explain to you about the CX3 projector, which we launched a few years ago. At present, due to the update iteration, this product has been taken off the shelf by us, so we cannot provide you with a firmware update, I am very sorry.
Also, some of our support team have changed, so please forgive some people who don't know the CX3 projector. But we won't run away from mistakes, we've understood the situation and are training our teams to prevent this from happening again.
Finally, and most importantly. Regarding the team ignoring your email, this is something we take very seriously and have been preventing from happening. If this happened to you, could you please tell us the relevant situation? We must take it seriously.
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