AB Apartment Barcelona Arvostelua 257

Schade, dass es keine Steigerung für "nie wieder" gibt"!!! Zunächst: Das Unternehmen sollte dringend daran arbeiten, ihr Personal zu motivieren; ein billiges "Lo siento" reicht nicht immer aus!!
Wir hatten das Apartment "Casanova" vom 14.-21.8.2023 gebucht. Da mein Partner eine Gehbehinderung hat (grundsätzlich aber wenige Stufen steigen kann), haben wir uns aufgrund der zentralen Lage für dieses Appartment entschieden; der wichtigste Aspekt aber war, dass das Haus über einen Aufzug verfügt (dieser wird bei allen Anbietern [u.a. Booking.com] genannt - bei AB Apartment dürfte dieser Hinweis kürzlich entfernt worden sein; bei meiner Buchung wurde er zumindest noch erwähnt!). Ein Aufzug ist auch vorhanden; er würde sogar direkt in der Wohnung halten (auch wenn er von allen möglichen Putzutensilien verdeckt und kaum sichtbar ist). Aber das Personal ist unfähig, auch nur einen Anruf zu tätigen, um uns in dieser Situation behilflich zu sein. Die Situation ist folgende: In die Wohnung führen zunächst 4 Stufen (ohne Geländer). Danach geht es in ein dunkles Treppenhaus, wo wir auch tagsüber eine Taschenlampe benötigten. Danach führt eine fast zehnstufige, äußerst enge "Hühnerstiege" in das Appartment. Man muss hinzufügen, dass diese Stufen auf der Homepage zwar abgebildet sind, hier erscheinen sie aber wesentlich komfortabler; in der Realität muss man schräg gehen (mit einem Koffer selbst für einen gesunden Menschen ein Balanceakt!) - für einen behinderten Menschen ein Ding der Unmöglichkeit. Ich war 2mal bei der Agentur und habe um einen Schlüssel für den Aufzug oder ein alternatives Appartment gebeten. Aber angeblich war alles vermietet oder aber kein Aufzug für dieses Appartment vorgesehen! Ein Anruf beim Besitzer hätte genügt, um diese gefährliche Situation gänzlich zu beheben. - Ich muss noch hinzufügen: Die Agentur bietet ja Hilfe bei Krankheitsfällen rund um die Uhr an. Muss erst ein Unfall passieren, bevor die Mitarbeiter Initiative zeigen?? Ich möchte jedenfalls nicht darauf angewiesen sein!!!
Zur Wohnung im allgemeinen möchte ich angeben, dass die Räume sehr dunkel sind, die Lichtquellen funktionieren nur auf "Sparflamme". Der angebliche Balkon ist nicht nutzbar, da er weder sauber ist, noch Platz für zwei Stühle bietet. Zudem ist die Wohnung max. für zwei Personen ausgerichtet. Das Sofa kann aufgrund der beengten Platzverhältnisse nicht ausgezogen werden, außer man baut das komplette Regal mit Fernseher ab. Zudem ist der Esstisch so eng, dass sich selbst zwei Personen einschränken müssen.
Klares Fazit: Vielleicht wieder Barcelona, da dies wirklich eine wunderbare Stadt mit ebenso wunderbaren Bewohnern ist! Aber keinesfalls mehr eine Buchung bei AB Apartment Barcelona!!!!
Zuletzt möchte ich noch hinzufügen, dass die Firma dringend ihre Homepage überarbeiten sollte: Es bringt nichts, wenn Bilder mit Photoshop bearbeitet werden. Wichtiger wären zielführende Hinweise und eine gute Schulung für die Mitarbeiter. Auf diese Weise würde es diese Probleme gar nicht geben!

La scorsa settimana ho affittato un monolocale x la metodica cifra di 1000€ uno scempio! Un furto! Io che arrivo dall'Italia mai avuto un' esperienza del genere! Sporco con scarafaggi invivibile ,dopo aver contattato l'agenzia non solo mi hanno ripetutamente detto X 2 volte che sarebbero venuti a pulirlo ma proprio non si sono presentati ! Esperienza da cancellare! mi auguro x un vostro eventuale futuro lavorativo che miglioriate il modo di trattare i vostri clienti io di sicuro non lo sarò più un vostro cliente!

Le système online est très pratique. J’ai eu l’occasion d’échanger par téléphone depuis la France. J’ai été très satisfait de la qualité de ces échanges. Idem pour mes communications par mail : les réponses sont rapides. En revanche la page consommateur n’est pas toujours très intuitive.

I am currently in the sant Antoni apartment on a 3 month stay.
My advice is before renting anywhere in Barcelona make sure you retain a lawyer. First, there is no proper inventory, someone comes and takes photos. Make sure you take your own photos and videos and they are uploaded before you sign. During the inventory the ac wasn't working so they texted me to book a date for repair. They gave me two different dates on different texts and i missed the appointment (it should have been fixed before renting the place anyway). Then they said "the landlord wants to charge you". When I met the landlady after it turns out she knew nothing about it. It was the agency's maintenance team and she didn't even know they were coming. They lied. I have told them I will call my lawyer if any deduction is made and they ignored me. I can already see they will try every trick to keep the deposit and I will update my review later. Again I would say always have a lawyer ready. The flat itself is ok but very overpriced (as are the agency fees). This is a very noisy and dirty area.

Agence très sérieuse. Propose accès au logement par l'application, très pratique. Logement proposé bien situé (centre Barcelone, proche métro) rapport qualité prix bien mais seulement pour quelques jours. Trop de bruit et literie pas au top pour une longue durée. Logement propre.

Me and my friends have rented a place from AB Apartments Barcelona for 1 year. I have to say the place is nice: 3 bedrooms, big terrace, quite new furniture (markers on couch and mattresses says 2019).
BUT since the first night we started getting bites. It was itching as hell. We didn't see anything that could bite us, so we thought on mosquitoes. Bought some anti mosquitoes stuff but it didn't work because it wasn't mosquitoes. One night about 4am we woke up and saw a couple BEDBUGS crawling on bed.
We complained to the AB Apt service (sent pics of bites and bedbugs). The main department said they send the company that will kill it and take tests to find out (how old) the age of the bedbugs so we know if the bedbugs were there before us or we brought it somehow. According to the tests we find out if we or AB Apts pay for the inspection.
The inspection involves a two-time visit. After the first one (we were out of the place when they came) they have put in their report that bedbugs were not found. And so they didn't any tests to find out the age of it. But when we got back bedbugs were dead laying on the floor. I filmed it and collected in a pocket (some of bedbugs were huge some small). When the inspection guy came for the second time we met him in our place and asked how come he didn't find any bedbugs if it was his job? And what about the damn tests? His reply: idk, I just did what I had to, It's not my business and I NEVER HERD ABOUT SUCH TESTS. What? So how were they supposed to understand which fault was it then?
I showed him the collected bedbugs. He said maybe you brought it yourself.
On the question why did they lie to us about tests the lady from the main department of AB Apt didn't say anything. All what she said was: there was no one living there in this apartments for a year (how do I know that and how can you prove that?) and bedbugs could not exist without human blood that long so it's our fault and they will charge money for the inspection from our deposit.

An advice: If you will experience such a problem as we did, hire inspection companies WHICH ARE NOT RELATED to the AB Apartment. Do it yourself.

Also, a rather unpleasant moment, is that we had to wait for an answer about our situation for quite a long time. In order to set a second disinfection date, we had to call the agency several times during two weeks, each time talking to different managers, explaining the whole situation to them again.

Extraordinary location, few steps away from Sagrada Familia. I think, the price is in line with similar structures in the area, the comfort is very high, the apartment can accommodate 5 (maybe 6 people). We felt like home. Their support was very responsive and also the electronic keys worked as a charm (after few tries).

Location, cleanliness, cosy, and very good choice for families .
Everything u need ,easy to find around.
2 metro stations arround it.

Gran catálogo. Apartamento y cocina bien equipada. Camas muy cómodas. Todos los utensilios y aparatos electrónicos nuevos/en buen estado. Cocina super equipada, incluso nos dejaron tés azúcar, sal, pimienta,aceite y pastillas de máquina de lavavajillas y de lavadora. Nuestro apartamento incluía cuarto de lavandería y patio bajo privado con mesa y sillas. A 15 min de la playa caminando. En la misma zona habían muchísimas tiendas de 24horas a elegir a pesar de que fue festivo por el 1 Mayo (día del trabajador).

Great communication, good support service, everything was easily inderstandable and fine. The apartment was clean, perfectly located for a few days stay in Barcelona. Thank you 🙏

Very helpful and replies to your queries prompt. Lovely apartment

Agence sérieuse, studio petit mais bien équipé, à noter (literie pas confortable)
Il est situé dans un quartier sympa et nous avons pu nous rendre à pieds à nos visites prévues.

This was the worst renting experience of my life. Whenever I travel, I always check reviews and ratings of apartments. I found one on AB Apartment Barcelona that had only positive reviews, so I booked it. However, it turned out that the apartment had severe issues with humidity, which resulted in mold appearing everywhere, even damaging my clothes and luggage. Initially, the customer support team accused me of not ventilating enough, but later they acknowledged that the apartment had significant issues and was uninhabitable due to health concerns. They agreed to provide me with another apartment, which was significantly smaller than the previous one and did not cover any cost related to the damage they made to my goods.

After two weeks, the entrance door literally fell off the hinges, leaving us unable to leave the apartment for several days. This made us wonder whether all of their apartments had issues. After I left, they messaged me, ten days later, saying there was damage in the apartment, and sent me some images without explaining the issues. After I asked for justification, the support team said they had decided to deduct it from the deposit. They provided NO INVOICE or DETAILS on what was broken or how much it would cost to fix it. THEY JUST KEPT ALL THE DEPOSIT. The support team has since been ignoring my emails, without offering any proper explanation.

Très belle expérience. Vue imprenable

great apartment, great location, helpful staff

We feel this apartment is like our home. A place where we want to go and have a rest after a long day travel. We are grateful to find this apartment.

Appartamento ben curato e in ottima posizione a 5 minuti a piedi dalla Sagrada Familia ( e quindi dalla Metro).
Gestione delle porte "keyless" da adottare ovunque 👍👍.

This is the second year we are to use AB apartment.

Last year, Booking literally made the vacation impossible for us by cancelling our reservation 2 weeks before that we had made months before on the ground that the property was sold (even though the same apartment in the property was being offered for rent at a price at least 3 times higher than what we would have paid). Of course, Booking could not find a comparable property.

We tried two rental agencies in Spain and we were scammed by both of them.

As a last try by "biting our tongues", we tried AB Apartment. All went very smooth, not hidden cost, and they are careful and helpful. We had a problem with the apartment that we were staying. They immediately sent a team to solve the problem and we were offered to change the apartment, which we did. This year we have rented almost identical apartment in the same building. We are planning to use AB Apartments as long as they have available property.

All in all, I do recommend - rent with confidence.

Eva, gracias por las respuestas inmediatas y por la intención resolver problemas.

Saludos