Great delivery service provided by Miro and Michal from ASB deliver service. Kept me updated though out the journey,arrived on time-highly recommended, pannels looks lovely.Thank you very much !!!
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Outstanding Company Despite receiving faulty dining chairs I have nothing negative to say about Aluxo. The customer service I received from Kirk has been absolutely outstanding, which is a very rare... Näytä lisää
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Extremely happy with the bar stools I purchased. Good quality. Spoke to Aluxo and they were really helpful in providing an answer to my delivery questions as I didn’t want the items delivered wh... Näytä lisää
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I ordered the product on the 25th of July and had ir delivered on the 5th of August. The outer box was heavily scored and when opening it had created a hole through the product which hopefully I... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Yhteystiedot
32 Albury Drive, OL12 7SX, Rochdale, Yhdistynyt kuningaskunta
- hello@aluxo.co.uk
- aluxo.co.uk
4,6
Erinomainen
233 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 35 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Gurdeep! We’re delighted to hear that you’re happy with the quality of your parasol and that you received great service from our team. We really appreciate your support and hope you enjoy your new outdoor addition!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Delighted with our recent purchase!
We recently purchased some garden furniture which consisted of a table & chairs and sofa & chairs, plus a cantilevered umbrella.
All were competitively priced and we are delighted with the style and quality of the furniture.
We did have a small issue with the sofa frame, however after a couple of emails this was soon sorted and I must say the customer relations teams were very professional in dealing with this.
20. heinäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Paul! We’re delighted to hear that you’re so pleased with your garden furniture and cantilever parasol, particularly the style, quality and value for money.
We’re sorry that there was an issue with the sofa frame during transit, but we’re glad our customer relations team could get this resolved quickly for you. With larger furniture travelling a long distance, there can occasionally be things outside our direct control, but we always do our best to put things right when they happen.
Thank you for your patience and for recognising the professionalism of our team. We really appreciate your support and hope you enjoy your new outdoor space for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
More like rubber mat than stone. Yet Top Service
I ordered the product on the 25th of July and had ir delivered on the 5th of August.
The outer box was heavily scored and when opening it had created a hole through the product which hopefully I may be able to work around. The product looks more like a car rubber mat than stone, I bought this ahead of buying a much larger area as a test, thank goodness I did.
HOWEVER - since posting this the team at Aluxo have been excellent, providing a refund and offering a refund, top marks for the customer service I received. I still have reservations about the product yet cannot fault the team here.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Thank you for updating your review, Philip, and for your kind words about our customer service. We’re pleased that our team was able to assist and resolve the issue for you.
We completely understand your reservations about the MCM Stone, especially when using it for the first time. As it’s a flexible stone material rather than conventional rigid stone, the look and feel can be quite different from what some customers initially expect. We do offer MCM Stone samples, which can be a helpful way to see and feel the material in person before committing to a larger project.
We’re also sorry that the outer packaging was damaged in transit and affected the product inside. Thank you for giving us the opportunity to put this right, and we really appreciate your recognition of the team’s efforts.
Stunning garden furniture
Stunning garden furniture, excellent quality and comfort and compliments our garden beautifully! Would highly recommend.
20. heinäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Laura! We’re delighted to hear that you’re loving your Ares 5-Seater Luxury Lounge Set. It’s fantastic to know the quality, comfort, and design have complemented your garden so beautifully.
Thank you for your recommendation—we truly appreciate your support and hope you enjoy many relaxing moments outdoors with your new set.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Mr Brown! We’re delighted to hear that you were pleased with both our quick service and your new parasol. We hope it helps you make the most of your outdoor space this summer.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Professional service and good quality…
Professional service and good quality products fast shipping
21. heinäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our professional service, the quality of your Panelux™ Lite panels, and the fast delivery.
We truly appreciate your support and hope you enjoy your new panels!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Brilliant company to deal with
Just purchased the Andros 5-Seater Luxury Lounge Set – Onyx Aluminium & Sintered Stone Table × 1. Beautiful set. After months of researching garden furniture and visiting outlets, I found Kirk at Aluxo most helpful and accommodating. Communication was excellent and he quickly answered all my questions. He suggested a number of alternatives to consider. At the showroom there was no pressure sales tactics. We ordered on Friday afternoon and it was delivered the next day! The delivery driver was lovely and he communicated first thing in the morning giving us a precise delivery time. The furniture was very well packed. Quality is fabulous. Excellent customer service and lovely people to deal with. I've already recommended this company to two people I know. Well done. I'm delighted
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Mrs Jones! We’re absolutely delighted to hear how pleased you are with your Andros 5-Seater Luxury Lounge Set.
It means so much to know that, after months of researching and visiting other retailers, you chose Aluxo. We're especially pleased that our colleagues was able to help you find the perfect set without any pressure, and that our delivery team made the experience just as smooth from showroom to doorstep.
Thank you as well for recommending us to your friends — there’s no greater compliment. We truly appreciate your support and hope you enjoy your beautiful new outdoor space for many years to come.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Wrong sample twice but the Customer service is responsive.
It is unbelievable that Aluxo sent wrong sample twice. I asked for a Panelux™ Pro Wide 40mm Slat 3-Sided Acoustic Wall Panel in 2 different colour. The first time they sent the one for exterior, I contacted them once email saying this is not what I ordered. Then they replied and apologise for the matter. I then received another sample today which they sent some random fabric to me.
Order ID: A7159
Update 27th July.
They reached out to me on Monday morning to explain there was a booking system bug and they manually shipped the order to me. I can tell they are sincerely apologising to me.
I’m happy with their explanation. Thanks Kevin Lau.
They made mistakes but they really tried their best to fix the issues. This shows how they care about their business.
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Thank you so much for updating your review, Boris, and for giving us the opportunity to put things right.
We're sincerely sorry again for the mix-up with your samples. As explained, we unfortunately experienced a temporary system issue which resulted in the wrong items being dispatched. We're delighted that the replacement samples arrived safely and that our team was able to resolve everything for you.
Thank you for recognising our efforts and for your patience throughout the process. Feedback like yours means a great deal to us, and we'll continue working hard to ensure every customer receives the service they deserve.
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Catherine! We’re delighted to hear that your wall panels were delivered quickly and that you’re pleased with the quality of the products. We really appreciate your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Clear & informative on line order form…
Clear & informative on line order form Delivery was actually a day early which was good and instructions to secure to the wall where precious I'm very happy with the quality of the panels
29. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Annette! We’re delighted to hear that you found the ordering process clear and informative, and that your wall panels arrived even earlier than expected. It's also great to know the installation guidance was helpful and that you're so pleased with the quality.
We're especially happy that you started with our samples before choosing the full panels — it's a great way to find the perfect finish with confidence.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Samples
Just ordered a couple of samples, the order was very smooth and the samples arrived quickly and have been really helpful.
3. heinäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your feedback, D Oakeshott! We’re delighted to hear that the ordering process was smooth and that your MCM Stone sample set arrived quickly.
Samples are a great way to compare colours in person, especially as colour tones can vary between monitors, phone screens, and different lighting conditions. We’re so pleased they helped you make a more confident decision.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Ordered wall panels that stated colour…
Ordered wall panels that stayed colour as off white. Whilst the delivery and ordering process was easy, unfortunately the description of the colour couldn’t be more wrong. The panels are so cream and had the description of said so then I would never have ordered them. Delivery was £29.99 and it’s flat £99.00 to send them back. Really disappointed in the product description
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Thank you for your feedback, Julie. We're sorry to hear that the MCM Stone Off-White wasn't the colour you were expecting.
We completely understand how disappointing this must be, as colour perception can vary depending on lighting, screens, and surroundings. We certainly want to help find the best solution for you.
We've already passed your case to our dedicated customer service team, who will be in touch with you shortly to discuss the colour concern and see how we can resolve it. We always encourage customers to contact us first, as we're committed to finding a fair solution whenever an issue arises.
We appreciate you bringing this to our attention and hope we'll have the opportunity to turn your experience around.
Everything went right from the start…
Everything went right from the start good price, ease of ordering, good quality product and the delivery company were spot on kept us informed all the way and really nice guys could not have been any better 10/10 well done all round many thanks.
29. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your fantastic feedback, Kenny! We’re delighted to hear that everything went smoothly from start to finish — from the competitive price and easy ordering process to the quality of your wall panels.
It’s also wonderful to know our delivery partner kept you well informed throughout and that the team provided such a great service. Your 10/10 recommendation means a great deal to us. Thank you for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Stunning furniture
Stunning furniture, great prompt and careful delivery. Fully informed every step of the way. We love it!
22. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback! We’re delighted to hear that you love your Sofia Lounge Set and that you were pleased with the prompt, careful delivery and regular updates throughout your order.
We hope you enjoy many relaxing moments outdoors with your new furniture. Thank you again for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your garden :)
A quailty service and quality product
Ordering on line was so straight forward and i was kept informed very step of the way. The delivery arrived at 6.30am when expected and they totally went above and beyond when I had to change delivery dates. The sofa was built in 10 minutes and packaging taken away . The delivery men were very polite and helpful . The sofa is fantastic.
Overall this was a painless purchase and I am so thrilled as it couldn't have been any better.
Im so glad I chose Aluxo and wouldn't hesitate to purchase again and I really recommend them .
22. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your amazing feedback, Lisa! We’re delighted to hear that your experience with us was seamless from start to finish. It’s wonderful to know that your Harlem Sofa Set arrived as expected, and that our delivery team were able to accommodate your change of delivery date, assemble everything quickly, and remove all the packaging for you.
We’re thrilled that you’re so pleased with your new sofa and that the whole experience exceeded your expectations. Thank you for choosing Aluxo and for your recommendation—it truly means a lot to us. We hope you enjoy your new furniture for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Exceptional Customer Service
First time using this company and thier customer service is exceptional!! Had an issue with the courier company they used (DX Delivery) damaging my panels not only once but twice and without hesitation they replaced them and also used a different courier to have it replaced. Would highly recommend.
23. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Suzanne! We’re delighted to hear that you were happy with our customer service and that we were able to get everything resolved for you.
We’re very sorry again for the damage caused during transit. There were unfortunately some handling issues at the courier's Scotland depot, but we really appreciate your patience and understanding while we arranged the replacements and switched to an alternative courier to ensure your panels arrived safely.
Thank you again for your recommendation — it means a great deal to our team.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Lorraine! We’re absolutely delighted to hear that you love your new Tribeca Corner Sofa! It’s also wonderful to know you had a great experience with our service. We hope you enjoy your new sofa for many years to come.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Quick delivery and good communication
Quick delivery and good communication. The furniture I ordered is perfect. What more could you ask for?
22. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Mrs K! We’re delighted to hear that your outdoor furniture set arrived quickly, that you were kept well informed throughout, and that it’s exactly what you were hoping for. We hope you enjoy it for many seasons to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
My dining table came in 2 days
My dining table came in 2 days. The service was fast efficient and the two guys were professional and polite. They got the table unwrapped and set up in no time it looks amazing.
3. kesäkuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your lovely feedback, Simone! We’re delighted to hear that your Marble Dining Table arrived so quickly and that our team provided a smooth and professional assembly service for you.
It’s wonderful to know everything was set up efficiently and that you’re happy with how amazing it looks in your home.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing service
Amazing service. Answered a question I had immediately. Would definitely recommend as the product is top quality.
26. toukokuuta 2026
Vastaus yritykseltä Aluxo
Thank you so much for your wonderful feedback, Sue! We’re delighted to hear that our team could assist you quickly and that you’re happy with the quality of your Panelux™ Pro Wall Panels. We truly appreciate your recommendation and support.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
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