Very poor company and very, very poor customer service. For starters, you email their support email team and get absolutely no reply whatsoever. Secondly, you don’t get any updates or tracking informa... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Custom piece took a little longer than expected, however customer services were quick to rectify and the piece made was well worth the wait! Thank you Allure, you will absolutely have a returning cust... Näytä lisää
I truly am delighted with it, thank you soooo much. I'll be recommending these to everyone. Its so special! I can't believe such a big picture was able to fit into it. Excellent customer service too,... Näytä lisää
From beginning to end, my experience working with Ari and Akh to design and produce my fiancée’s engagement ring was-- simply put—perfection. Their dedication to ensuring that my exacting design spec... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Yhteystiedot
Lower Poole Farm, TQ97PZ, Totnes, Yhdistynyt kuningaskunta
- support@allurejewellery.co
- allurejewellery.co
3,9
Hyvä
275 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful thoughtful jewellery
Allure jewellery were fabulous from the beginning, the website was easily accessible. I ordered 4 memory photo bracelets for friends who have recently lost a loved one. When I contacted the team to ask where the order was, only because the funeral was this week, everyone was so kind and helpful, nothing was any bother.
The bracelets arrived friday and when I dropped to my friend I was told it was the most thoughtful gift they had ever received, I will definitely return
10/10 for service and a beautiful product
Thank you xx
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Carly,
Thank you so much for taking the time to leave such a thoughtful review. We’re truly glad to hear that the bracelets arrived in time and that they brought comfort and meaning to your friends during such a difficult moment. Your kind words about both the product and the service mean a great deal to our small team, as we always want every detail to feel as personal and thoughtful as possible. We’re grateful you trusted us with such a meaningful gift, and we look forward to creating something special for you again in the future.
Allure Team 🫶
The contact was amazing
The contact was amazing, they emailed me in the same day and responded exactly what i asked. Would definitely order again!!
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you so much for taking the time to leave this review. We’re really pleased to know that our communication met your expectations and that you received the information you needed quickly. It means a lot to us when customers share this kind of feedback, as it encourages our team to keep delivering the same level of service. We’ll be delighted to welcome you back for another order whenever you’re ready.
Allure Team 🫶
Great customer service and very…
Great customer service and very understanding
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Billie,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our service helpful and understanding. Your support truly means a lot to us, and we’ll continue doing our best to make every experience just as positive.
Allure Team 🫶
5 stars 10/10 service
Great quality products and most impressed with the service. I sent emails regarding delivery time and was responded to ASAP never longer than a day. Very nice experience, customer service and quality.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Marley,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you’re pleased with the quality of the products and that our customer service met your expectations. It’s always our goal to respond promptly and make the whole experience smooth and enjoyable, so knowing this was reflected in your order truly means a lot. We greatly appreciate your kind words and support.
Allure Team 🫶
amazing quality jewellery
amazing quality jewellery, and handled an issue i had so quick and effectively!
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Millie,
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the quality of the jewellery and that we were able to resolve your concern quickly and effectively. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Allure Team 🫶
It took a long time for the bracelet to…
It took a long time for the bracelet to arrive but this was not down to Allure, it was down to royal mail, Allure customer care was spot on, the bracelet i got is lovely, and has so much more meaning now
Thankyou
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Debroah,
Thank you for taking the time to share your feedback. We truly appreciate your patience while Royal Mail handled the delivery, and we’re so pleased to hear that the bracelet has met your expectations. Knowing it carries such special meaning for you makes it all the more rewarding for us. Your kind words about our customer care mean a great deal, and we’re delighted we could assist you along the way.
Allure Team 🫶
forever bracelets
Previously ordered forever bracelets, however one of them had broken.
I then contacted the support team and they were quite quick and happy to replace and solve my issue.
Overall I am very pleased about the outcome!
Costumer service is 10/10
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Emily,
Thank you for taking the time to share your experience. We’re so pleased to hear that we were able to quickly resolve the issue with your bracelet and arrange a replacement without any hassle. Your kind words about our customer service mean a great deal to us, and we truly appreciate your support.
Allure Team 🫶
I ordered a permanent bracelet kit for…
I ordered a permanent bracelet kit for me and my partner, however, the bracelet ending up snapping in the process of trying to put on. I emailed Allure jewellery and the response I got was great, brilliant customer service! They completely understood and are sending a free replacement. I can’t wait for it to arrive!
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you for taking the time to share your experience. I’m so pleased we were able to resolve the issue quickly and arrange a replacement for you. We truly appreciate your kind words about our customer service, and I hope you and your partner enjoy the new bracelets once they arrive. Your support means a great deal to us.
Allure Team 🫶
Amazing customer service!
Paul from the customer service team responded to my email and resolved my query in no time at all! I am very pleased with how fast and kind his response was and how swift the whole process was. I didn’t have to wait many days to finally get a response like from most customer service teams and I felt looked after. Overall i am very happy and hope this business continues to thrive! thank you paul :)
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Emaan,
Thank you so much for your thoughtful review. I’m very pleased to hear that I was able to assist you quickly and that the process felt smooth and straightforward. It’s wonderful to know you felt looked after, as providing timely and considerate support is always our priority. Your kind words and encouragement mean a great deal, and we truly appreciate your support for our business.
Allure Team 🫶
Customer service was brilliant
Customer service was brilliant. Clear communication as I had orderd the wrong item. Refund provider very simple an straight foward. Kept in touch with me through the whole return procedure
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Mahzan,
Thank you for your kind feedback. I’m glad to hear that our communication was clear and that the return and refund process was straightforward for you. It’s always our aim to make things as simple as possible and to keep our customers informed every step of the way. We truly appreciate you taking the time to share your experience.
Allure Team 🫶
Excellent service and quality of product
Excellent service and quality of product
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Adam,
Thank you for your kind feedback. I’m delighted to hear you were pleased with both the service and the quality of the product. Your satisfaction means a lot to us.
Allure Team 🫶
So far so good
So far so good. Such a good anniversary gift to do together.
I messaged the seller with some questions which replied within 12 hours.
Slightly difficult to get on took us a while to manage to do it.
So glad that it has a warranty
:)
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Zuzanna,
Thanks so much for your lovely review! We're really glad to hear you both enjoyed the anniversary experience—it means a lot. Totally get that it can be a bit tricky at first, but sounds like you nailed it. And yep, we're always here if you ever need help in the future. Thanks again! 😊
Allure Team 🫶
Huge thanks to the support team
Huge thanks to the support team! I reached out with a question after placing my order — they responded almost immediately, were very attentive, and helped quickly. It was really nice to feel such warm and caring service. The whole interaction left a great impression — you’re amazing! ❤️
I’ll definitely come back for more purchases and will gladly recommend you to my friends!
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Irina,
Thank you so much for the kind words! We’re really glad to hear you had a great experience with our support team — that means a lot to us. It’s always our goal to make sure everything goes smoothly and to be here whenever you need help. Can’t wait to have you back again soon, and thanks a ton for recommending us! ❤️
Allure Team 🫶
Allure jewellery..Wow
Allure jewellery..Wow! I brought the permanent bracelets for me and my mum she’s my bestie and has had a real bad health scare this year and is recovering still now. We do everything together she truly is my bestie friend. These bracelets are perfect and hold such meaning. The quality and ease of measuring, cutting and closing the bracelets are so so easy. We are both silver girlies so opted for that, it’s beautiful and so nice to be able to have a bracelet on without the worry of losing it from a faulty clasp which I may add Iv done millions of times with regular bracelets. I definitely recommend Allure you won’t be disappointed ❤️ Thank you also for the best customer service I have recieve in a very long time it really makes all the difference ❤️
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Laura,
Thank you so much for your beautiful review ❤️ We're genuinely touched by your story and so happy to hear that the bracelets hold such special meaning for you and your mum. It means the world to us knowing they’ve brought a little brightness during such a tough time.
We’re also glad the fit and quality worked out perfectly—and yes, no more faulty clasps to worry about! Thanks again for your kind words and for choosing Allure. Sending you and your mum lots of love and strength 💫
Allure Team 🫶
Amazing jewellery and customer service
Amazing jewellery and customer service. Had a small issue with necklace and they sorted it straight away no issues whatsoever. What a great company
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Andrea,
Thank you so much for your kind review!
We're really pleased to hear that you love the jewellery and that our team was able to resolve the issue with your necklace quickly and smoothly. Providing a positive experience means everything to us, and your feedback truly means a lot.
Thanks again for your support—it’s customers like you who make what we do so rewarding!
Allure Team 🫶
The absolute best thing ever
The absolute best thing ever! Amazing quality, came quickly and looks perfect!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Noah,
Thank you so much for your lovely review. It truly means a lot to us! We're thrilled to hear that you're happy with the quality and that your order arrived quickly and just as expected.
Your kind words and support are greatly appreciated. If there’s anything else we can help with in the future, don’t hesitate to reach out, we’d love to assist.
Allure Team 🫶
Great customer service
The sterling silver heart necklace was beautiful. Sadly the glass holding the photo fell out within weeks. However the customer services team were brilliant and a replacement necklace is now being sent to me. A special thank you to Paul Gallego from customer services.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you so much for taking the time to leave such a thoughtful review. We're truly sorry to hear that the photo glass came loose so soon, but we're very glad we could step in and make things right with a replacement.
Your kind words about our customer service—and especially about Paul—really mean a lot. We’ll be sure to pass along your thanks to him.
We appreciate your support and hope the new necklace brings you just as much joy, for a long time to come. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Allure Team 🫶
Great gift for you beloved ones
Great gift for you beloved ones! Many thanks
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Davide,
Thank you so much for your thoughtful review. We're truly pleased to hear that you found the gift meaningful, and we hope it brought a special moment to you and your loved one. Your support means a lot to our small team, and we're always here if you ever need anything else!
Allure Team 🫶
Vastaus yritykseltä Allure Jewellery
Hi Ben,
Thanks so much for bringing this to our attention, and really sorry for the inconvenience.
It looks like there may have been an issue with the address, which is why the parcel’s being returned to us. If you haven’t already, please reach out to our team at support@allurejewellery.co so we can sort this out quickly. We understand how important it is that you receive your gift by the 14th of July, and we’ll do our best to help make that happen.
Alternatively, I’ll make sure one of our agents gets in touch with you directly to assist. Thanks again for your patience.
Allure Team 🫶
I bought a tennis bracket for my fiance…
I bought a tennis bracket for my fiance for our anniversary, and she is so in love with it! Slight issue with a gem coming off but the response to my email sent about it has been so positive and so helpful! This is such an incredible company!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Ellie,
Thank you so much for taking the time to share your experience — we’re truly grateful for your kind words. We’re delighted to hear that your fiancée loved the tennis bracelet and that it made your anniversary even more special.
We're also sorry again about the minor issue with the gem, but glad we were able to help resolve it quickly for you. Your understanding and support mean a lot to us.
Should you ever need any assistance in the future, don’t hesitate to reach out. We're always here to help, and we hope to have the pleasure of creating something meaningful for you again soon.
Allure Team 🫶
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