Allure Jewellery Arvostelua 

Custom piece took a little longer than expected, however customer services were quick to rectify and the piece made was well worth the wait! Thank you Allure, you will absolutely have a returning customer!

Very poor company and very, very poor customer service. For starters, you email their support email team and get absolutely no reply whatsoever. Secondly, you don’t get any updates or tracking information. My item was delivered and their system still showed it was processing. Lastly, the item I ordered was a personalised heart photo locket necklace in silver. The heart locket is plastic, almost like something you could win out of an arcade machine, seriously. The photo inside has a protective plastic coating/wrapping sort of thing over it which is bubbled up and you can hardly see the picture. But if you contact them about this you get absolutely no response from them whatsoever. Disappointing and I will definitely not be ordering from them ever again.

Absolutely beautiful as usual my go to jewellery shop 😍

Haven't gotten the jewelleries yet but the scents are authentic and the recommendations are top notch

I truly am delighted with it, thank you soooo much. I'll be recommending these to everyone. Its so special! I can't believe such a big picture was able to fit into it.
Excellent customer service too, and really fast delivery. Thank you Carmina 😊

Ordering and payment was very simple. However, there's where the good news ends.
The items went to the wrong address and it has now been 6 weeks of interaction with Customer Services to support their "investigation" into delivery tracking and then try to get information about when the items will arrive - without success. Each correspondence describes a longer and longer period I am supposed to wait although the items are already far too late to be the birthday gifts they were intended to be.

I purchased a necklace with a picture of my gran in for my mum, the necklace when arrived was beautiful and the picture was amazing. How ever after only a few months the picture has suddenly disappeared. I contacted the customer service team straight away when the picture disappeared to see what they could suggest and if a replacement could be sent, to be told that they will not be able to help or send a replacement as it’s after 100 days. A product like this should be enjoyed for years not just a few months. It has left my grieving mother very upset and disappointed as she no longer has a keep safe of her mum to look at. This is clearly a china made product that is being re sold. I am absolutely devastated and heartbroken

I bought two bracelets for some birthday gifts and had some clarifying questions about the product quality and tracking of the shipment. Allure’s customer support team was extremely responsive and very helpful throughout the entire experience. I am so excited to gift these bracelets and I would definitely recommend their products. Affordable, great product quality, and a responsive team! Thank you guys :)

Great service and customer care. Beautiful jewellery.

Bought a gold photo locket for my wife to celebrate the birth of our baby. Love love love it, absolutely beautiful, feels really nice quality and the photo inside was cropped and scaled perfectly.

Messaged customer service with a request after ordering which I wasn't sure would be realistic, but after a few messages with Carmina, who was always professional and friendly, the necklace arrived on time and I was very impressed.

Massive thanks to her and the whole company, for their work! I won't hesitate to recommend them to anyone looking for similar bits

From beginning to end, my experience working with Ari and Akh to design and produce my fiancée’s engagement ring was-- simply put—perfection. Their dedication to ensuring that my exacting design specifications were met, that the diamonds were stunning and of the highest quality, that the project came in on budget, and that my fiancée was over the moon happy rates an A+++. Now that our wedding day approaches, we are back working with Ari and Akh on her wedding band. This is not your ‘one size fits all’ jewelry store. Their personalized service is unsurpassed, and we will be customers for life. Many and sincere thanks from the bottom of my heart!
Ethan Spalding

I ordered a gift over 2 weeks ago for my mother's birthday and it still hasn't been delivered. I have, however, received several emails in that time encouraging me to buy further products and a response to my complaint full of platitudes and blaming the courier. If that is an ongoing problem I suggest they change the courier. Very disappointing.

I was impressed by how simple it was to upload my images. My biggest problem was deciding which pieces to order as one was a gift for a friend while the other for my husband. Once I had done that I was kept well informed of the progress of my order. I think a piece of jewellery that had several beads with photos would be a good idea.

There was a mix up with the courier it was through no fault of the company. The lady went above and beyond to get this sorted for me and was so so reassuring and understanding. By far the best customer service I have ever experienced ☺️

Perfect 👌 thank you

I ordered a keyring after my beloved dog Alfie passed away. I am over the moon with it. It came in a little pouch in a box, so thoughtful. Now whenever I’m in the car, Alf is there as well.

I am very pleased with my purchase, the quality of the jewellery if perfect and my order arrived perfectly on time. This is the perfect gift idea and my friend absolutely loved it. Service was exceptional and I will definitely recommend to others and will be purchasing again in the future !!

I honestly couldn’t be happier with the customer service I received from Allure Jewellery.

Unfortunately, the bracelet I ordered broke the very first time I tried to put it on. I was really disappointed, especially as I had been so excited to wear it. I contacted customer service and explained what had happened, and from the very beginning they were so kind, understanding and helpful.

Carmina was absolutely lovely and made the whole experience completely stress-free. She listened to what had happened, asked me to send over some photos and was incredibly understanding, even though I had attempted to fix the broken link myself and probably made things a little worse!

They very kindly offered to send me a replacement bracelet at no cost, which I honestly wasn’t expecting and really appreciate. It’s so refreshing to receive such genuine and caring customer service.

I absolutely love my bracelet and will definitely be purchasing from Allure Jewellery again. I can’t thank Carmina and the team enough for being so lovely and for resolving the issue so quickly and professionally.

Highly recommend Allure Jewellery — beautiful jewellery and fantastic customer service

Unable to leave zero or minus stars so had to choose one!
I am extremely disappointed with both the quality of the products and the customer service I have received.

I ordered a personalised double photo locket bracelet and a photo projection keyring as a gift for my friend’s 40th birthday. Unfortunately, the bracelet photos were so tiny and unclear that the people in them were barely recognisable, and the projection keyring only produced a blurred image rather than a recognisable photo.

When I contacted customer services, I was initially pleased that they seemed willing to investigate. However, over the following weeks I was repeatedly asked to provide more evidence. I sent multiple photographs, close-up images and several videos, and followed every instruction they gave regarding how to use the keyring. Each time I responded, I then waited around a week for a reply, only to be asked for further evidence or a different video.

Eventually, after providing everything requested, I asked that my complaint be reviewed based on the evidence already supplied. I explained that I didn’t feel it was reasonable to continue sending more videos. Since then, my emails have gone unanswered despite giving them a deadline to respond.

I understand that personalised items are generally non-returnable, but I expected the company to properly assess the quality concerns I raised and bring the complaint to a conclusion. Instead, I have been left feeling that the process was unnecessarily drawn out without any meaningful resolution.

Sadly, based on my experience, I would not purchase from this company again.

Easy website, quality of product is good! Fun to do with partner. Overall good product