Very poor company and very, very poor customer service. For starters, you email their support email team and get absolutely no reply whatsoever. Secondly, you don’t get any updates or tracking informa... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Custom piece took a little longer than expected, however customer services were quick to rectify and the piece made was well worth the wait! Thank you Allure, you will absolutely have a returning cust... Näytä lisää
I truly am delighted with it, thank you soooo much. I'll be recommending these to everyone. Its so special! I can't believe such a big picture was able to fit into it. Excellent customer service too,... Näytä lisää
From beginning to end, my experience working with Ari and Akh to design and produce my fiancée’s engagement ring was-- simply put—perfection. Their dedication to ensuring that my exacting design spec... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Yhteystiedot
Lower Poole Farm, TQ97PZ, Totnes, Yhdistynyt kuningaskunta
- support@allurejewellery.co
- allurejewellery.co
3,9
Hyvä
275 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant customer service
Brilliant customer service! Bought as a present for my partner and he didn’t like the colour bracelet I chose. Allure changed it free of charge and sent a new one out next working day, would definitely recommend.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Amie,
Thanks a lot for sharing your experience. We’re really glad we could sort that out quickly for you and that you’re happy with the service. It means a lot to know you’d recommend us.
Allure Team 🫶
I ordered the silver bracelet from…
I ordered the silver bracelet from allure jewelry and i’m very very satisfied with the product and the delivery time
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Farah,
Thank you very much for taking the time to share your experience. We’re so pleased to hear that you are happy with both the silver bracelet and the delivery. It’s wonderful to know the bracelet met your expectations, and we truly hope you enjoy wearing it. Your feedback means a lot to us.
Allure Team 🫶
issue with product but was sorted with…
issue with product but was sorted with a replacement straight away!
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Tilly,
Thank you for taking the time to leave your feedback. We’re sorry to hear there was an issue with your product initially, but we’re very glad we could get this resolved quickly with a replacement. Your patience and understanding mean a lot, and we’re pleased to know you’re now satisfied with the outcome.
Allure Team 🫶
Lovely jewellery and packaging very…
Lovely jewellery and packaging very happy with my purchase
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Lindsey,
Thank you very much for sharing your feedback. We’re so pleased to hear that you’re happy with both the jewellery and the packaging. It means a lot to us to know that your experience has been a positive one, and we truly appreciate you taking the time to leave a review.
Allure Team 🫶
Amazing customer service
Amazing customer service, quick response time and very helpful. Bracelets are beautiful
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Zoe,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that you’re happy with both the bracelets and the service you received. It means a great deal to us to know our team was able to assist you quickly and helpfully. Your feedback is truly appreciated.
Allure Team 🫶
Great product and service
Great product and service. Bought the infinity bracelet for my partner and me, I lost mine running and they have replacement service was quick and painless.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you and your partner are enjoying the infinity bracelets, and it’s great to know our replacement service was able to help when you lost yours. We always want the process to be as simple and stress-free as possible, so it means a lot to hear your feedback.
Allure Team 🫶
Had ordered a ring with photo and key…
Had ordered a ring with photo and key ring with photo.
They arrived in beautiful boxes and I am very pleased with the photos.
Paul in customer service was wonderful.
Thank you all.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Kalliopi,
Thanks so much for your kind words and for sharing your experience! We're really glad to hear you loved the items and that the photos turned out just right. I appreciate the shout-out too — it means a lot.
Allure Team 🫶
I have had nothing but great…
I have had nothing but great experiences with this company, my partner broke his bracelet and the reply to my email was within 24 hours witha replacement being sent two days after my inquiry, the jewellery is incredibly strong and my bracelet has not had any issues for over a year, my partner on the other hand has very bad luck being a tradesman, nevertheless, the company has handled it wonderfully
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thanks so much for sharing this! We’re really glad to hear your bracelet has held up so well and that we were able to help quickly when your partner’s broke. We know things can take a beating when you’re working with your hands, so it means a lot to know you still feel supported and looked after. Your kind words and trust mean the world to us.
Allure Team 🫶
Incredible customer service
Incredible customer service when I ran into a minor issue with a product. They were very happy to help and overall very helpful. They also have some very nice products.
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi H,
Thank you very much for taking the time to share your experience. We’re really glad to hear that our support team was able to respond quickly and get a replacement sent out without delay. Your feedback means a lot to us and helps keep us motivated to provide the best service we can. We truly appreciate your support and recommendation.
Allure Team 🫶
Excellent quality item and great value…
Excellent quality item and great value for money. Speedy delivery for personalised bracelets. Customer service were quick to respond and went above and beyond to help with my query. Highly recommend.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sam,
Thank you so much for taking the time to leave us such a thoughtful review. We’re delighted to hear that you were pleased with the quality and value of the bracelets, as well as the speed of delivery. It’s also wonderful to know that our customer service team was able to assist you quickly and go the extra mile to resolve your query. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again in the future.
Allure Team 🫶
Stunning bracelet, fantastic service
I ordered a tennis bracelet on behalf of my mum for my sisters 40th birthday with a photo inside of them both. Absolutely gorgeous bracelet and my sister was thrilled. Big shout out to Paul who replied back to my emails very quickly and helped with a query I had ! Thanks so much! 10 out of 10!!
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Cheryl,
Thanks so much for your kind words! We're so glad to hear your sister loved the bracelet and that it made her 40th birthday even more special. Paul will be happy to know his help made a difference too. Really appreciate you taking the time to share this — it means a lot to us.
Allure Team 🫶
Highly recommend
I recently ordered a chain photo bracelet as a leaving present for my friend and it’s perfect, such high quality. Paul from the customer service team was amazing in helping me when it wouldn’t let me track my order, he checked in daily and wanted to know when it was delivered to make sure it had reached me.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Isla,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that the bracelet was exactly what you hoped for and that it made a meaningful gift for your friend. It’s also wonderful to know that Paul was able to support you throughout the process and keep you updated until the delivery was safely in your hands.
Your feedback truly means a lot to us, and we’re grateful for your recommendation. We look forward to creating something special for you again in the future.
Allure Team 🫶
Lost Package - Resolved
I ordered a necklace and didn’t receive it for over a month. I contacted Allure support and received no reply at first, but after gaining their attention from reviewing on here, i managed to get in contact and the situation was resolved.
My package was lost due to royal mail (who refused to help me) but after talking with the Allure team i was very kindly sent a replacement at no extra charge and a 10% refund for the trouble. I received my package and was very happy with the item.
I do not recommend purchasing an item from Allure if you need it quickly as there is a risk you may not receive it in time, however the product was good quality and hasn’t yet tarnished or broken 2 months later, so i recommend it overall.
Thank you Allure for replacing my item, and i apologise for not updating this review sooner.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sorcha,
Thank you for taking the time to share your feedback. I completely understand how frustrating this must have been for you. After checking with our email support team, it appears that your earlier emails were unfortunately placed into our filtered messages. This is why you hadn’t received a reply.
The team has now seen your messages and has already sent a response directly to your inbox with the next steps to resolve your order. Please also double-check your junk or spam folder in case the reply was redirected there.
We want to reassure you that we are not in any way a scam and we take every order seriously. Your situation is being handled and we will make sure you are fully taken care of.
Allure Team 🫶
Perfect gift!
This is the perfect gift for your girlfriend! i bought a braclet and she was stunned! 11/10 custommer support! really good!
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Brent,
Thanks so much for your kind words! We're really glad the bracelet made such a special gift and that our team could help you out along the way. Appreciate you taking the time to share this 🙌
Allure Team 🫶
Ordered a permanent bracelet and it…
Ordered a permanent bracelet and it snapped no fault to the product and getting a free replacement was quick and easy!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Kane,
Thank you so much for your kind words and for taking the time to leave this review. We’re really pleased to hear that the replacement process was quick and straightforward for you. Your support means a great deal to us, and we’re glad we could ensure you’re happy with your bracelet.
Allure Team 🫶
Customer service
I ordered the permanent bracelet kit and unfortunately one had to be cut off I got in contact with allure customer service and they were more than happy to send out a replacement. And they were very quick to respond. Would highly recommend
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Ella,
Thank you so much for taking the time to share your experience. We’re very glad to hear that our team was able to assist you quickly and provide a replacement without any difficulty. Your kind words mean a lot, and we truly appreciate your recommendation. We hope you continue to enjoy your bracelet kit for a long time to come.
Allure Team 🫶
I recently ordered the couple bracelets…
I recently ordered the couple bracelets from Allure Jewellery. Unfortunately, the clasp on one came off when we first tried to close it. I reached out to customer service and was assisted by Paul, who provided outstanding support. He was quick to respond and immediately arranged replacements for both bracelets without any hassle.
The level of service I received truly exceeded my expectations—Paul made what could have been a frustrating experience completely stress-free. I’m really impressed with how Allure Jewellery stands behind their products and takes care of their customers.
Highly recommend both for the beautiful jewellery and the excellent customer care!
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Paul was able to assist you promptly and make the process smooth and stress-free. It’s very important to us that our customers not only enjoy their jewellery but also feel fully supported whenever an issue arises.
Your kind words about both the product and our service mean a great deal to our team, and we truly appreciate your recommendation. Knowing that you are happy with both the bracelets and the way your concern was handled reassures us that we’re on the right path.
We look forward to serving you again in the future and hope your bracelets continue to bring you joy.
Allure Team 🫶
Bracelet set
I got a bracelet set for me and my partners anniversary and they are so lovely we love them!
One came slightly out of line and they spent no time to send out a new set so we are very grateful as they were very quick to respond!
Highly recommend them these are amazing!
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Chelsea-Rose,
Thank you so much for your thoughtful review. We’re really pleased to hear that you and your partner are happy with the bracelet set and that it made a special addition to your anniversary. We’re sorry again about the small issue with one of them, but I’m glad we were able to get a replacement out to you quickly so you could enjoy the set together without delay. Your kind words and recommendation mean a lot to us, and we truly appreciate your support of our small business.
Allure Team 🫶
lovely company help me out with a …
lovely company help me out with a replacing a item for me i really appreciate it rate this 5/5
would shop again
thank you for everything
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Harry,
Thanks so much for your kind words and for leaving us a 5/5. We’re glad we could help get that replacement sorted for you quickly. It really means a lot that you’d shop with us again. Appreciate your support!
Allure Team 🫶
So happy with the customer service
So happy with the customer service, very attentive and kind
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Amy,
Thank you so much for your thoughtful feedback. We’re truly glad to know that you found our customer service attentive and kind. Your support means a great deal to us, and feedback like this really helps us continue to grow and improve.
Allure Team 🫶
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