Very poor company and very, very poor customer service. For starters, you email their support email team and get absolutely no reply whatsoever. Secondly, you don’t get any updates or tracking informa... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Custom piece took a little longer than expected, however customer services were quick to rectify and the piece made was well worth the wait! Thank you Allure, you will absolutely have a returning cust... Näytä lisää
I truly am delighted with it, thank you soooo much. I'll be recommending these to everyone. Its so special! I can't believe such a big picture was able to fit into it. Excellent customer service too,... Näytä lisää
From beginning to end, my experience working with Ari and Akh to design and produce my fiancée’s engagement ring was-- simply put—perfection. Their dedication to ensuring that my exacting design spec... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Yhteystiedot
Lower Poole Farm, TQ97PZ, Totnes, Yhdistynyt kuningaskunta
- support@allurejewellery.co
- allurejewellery.co
3,9
Hyvä
275 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Photo bracelet
Ordered a gold bracelet woth a pix of my late dad. Bracelet good quality, can be adusted in size whixh is great. Arrived very prompt after ordering . Absolutely lovely quality, will make my mum so happy. Packaging lovely. Very happy. Will order again.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Adele,
Thank you for taking the time to share your experience. I’m really glad to hear that the bracelet arrived promptly and that the quality, fit, and packaging all met your expectations. It’s especially meaningful to know that the photo of your dad turned out well and that it will bring something special to your mum.
We truly appreciate your trust in us, and we’d be more than happy to create something for you again in the future.
Allure Team 🫶
Haven’t received my order yet but this…
Haven’t received my order yet but this company are so helpful. I can’t wait to see the results. The items are beautiful and to be able to make them personalised is even better.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Lucy,
Thanks so much for your kind words. We really appreciate your patience, and we’re glad the experience has been helpful so far. Can’t wait for you to receive your order — hope you love it when it arrives.
Allure Team 🫶
Lovely bracelets and great customer service
Really happy with the infinity bracelets, great quality product. We made one of the bracelets too loose, completely out fault, and Allure have replaced the bracelet for us. Amazing customer service, would recommend.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sarah,
Thanks so much for your kind words. We're really glad you love the bracelets. Don’t worry at all about the sizing — happy we could sort a replacement for you. We appreciate the recommendation!
Allure Team 🫶
I bought some bracelets from allure and…
I bought some bracelets from allure and was more than happy with them! I experienced a slight issue and emailed the company, I got a reply within 24hrs from “Paul” and within that time a replacement was dispatched, I received an apology and soon the item, thank you Paul for all your help :)
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Joshua,
Thank you for taking a moment to leave this review. I’m really glad to hear you were happy with the bracelets and that we could step in quickly when an issue came up. We always want things to feel smooth and straightforward on your end, so it means a lot that you shared this experience. If you ever need anything in the future, just let us know — we’re always here to help.
Allure Team 🫶
After not receiving my parcel due to…
After not receiving my parcel due to delivery issues with Evri, i had a brilliant experience with the customer service agent Paul! He was amazing and sorted a replacement very quickly. Very grateful thank you Paul ❤️
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Libby,
Thanks so much for taking the time to leave this review. I’m really glad to hear that Paul was able to step in and get a replacement arranged quickly after the delivery issue with Evri. We know delays can be frustrating, so we genuinely appreciate your patience throughout the process.
It means a lot that you shared your experience, and we’re grateful for your support. If you ever need anything else, we’re here to help.
Allure Team 🫶
Me and my girlfriend at the time (now…
Me and my girlfriend at the time (now wife) bought the matching bracelets and they are really cute and lovely, they look really good on both our hands and very good quality. I do wish there were instructions in the box but other than that they are absolutely perfect especially for the price
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Salah,
Thanks so much for sharing this. Really glad to hear you and your wife love the matching bracelets — that means a lot. And thanks for the note about the instructions; that’s helpful feedback and we’ll look into improving that part of the packaging.
Appreciate you taking the time to leave a review. If you ever need anything, we’re here.
Allure Team 🫶
Bought the infinity brackets for my…
Bought the infinity brackets for my husband but he didn’t like them. I contacted Allure to return and get a refund and they were very helpful.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Mandy,
Thank you for taking a moment to leave this review. I’m really glad to hear that the team was able to help you with the return and make the process straightforward. We always want things to feel easy and clear, even if the item isn’t the right fit. If you ever need anything in the future, just let us know — we’re here to help.
Allure Team 🫶
Customer service was impeccable
Customer service was impeccable. I lost one of the clasps for the bracelet and got a response within hours - the jewellery is very cute and im excited to finally be able to wear it.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Rhea,
Thanks so much for your kind words! We’re really glad to hear you had a smooth experience and that you love the jewellery. Enjoy wearing your bracelet!
Allure Team 🫶
Great company
Excellent customer service and lovely pieces of jewellery,would recommend!
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thanks so much for your kind words and for recommending us! We're really glad to hear you love the jewellery and had a great experience with our team. Your support means a lot to us.
Allure Team 🫶
Beautiful keepsake
The bracelets arrived just in time for my cousin's funeral. My Aunty was overwhelmed with the bracelet. Such a beautiful packaged gift. The customer service of Allure is outstanding. I highly recommend Allure and their bracelets. Definitely a perfect keepsake.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Jodie,
Thank you so much for your thoughtful review. We’re deeply touched to know the bracelets arrived in time and brought comfort during such a meaningful moment for your family. It warms our hearts to hear that your Aunty was moved by her gift and that you appreciated the packaging and service. Your kind words and recommendation truly mean a great deal to us — thank you for letting Allure be part of something so special.
Allure Team 🫶
Love my braclet
Love my brqclet just to look at the photo just to see my mums smile again was a wee hicup with the order but was sorted quickly customer service was great kept in contact at all times thanks again
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Nicola,
thank you so much for the lovely review! we’re really glad to hear you love your bracelet and that seeing your mum’s smile means so much. happy everything got sorted smoothly — we truly appreciate your kind words and support!
Allure Team 🫶
Customer service was amazing
Permanent bracelets are amazing quality. I accidentally cut one of the bracelets the wrong length so couldnt wear it but I got in touch with Allure and they have sent me a replacement free of charge! Amazing customer service will definitely be looking at more of their jewellery.
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Elise,
Thanks so much for sharing this. We're really glad to hear that you love the quality of the bracelets and that the team was able to help get things sorted quickly. We truly appreciate the support and can’t wait to have you back for more pieces.
Allure Team 🫶
Permanent bracelet
My boyfriend broke his permanent bracelet that is lifetime grantee. Really easily I sent an email. Within a couple days a new one arrived. Very happy😊
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Susan,
Thank you so much for taking the time to leave this wonderful review. We’re so pleased to hear that the replacement process was smooth and that the new bracelet arrived quickly. Ensuring that you’re happy with both the product and the service is very important to us.
Your support truly means a lot to our small business, and we’re grateful to have customers like you who take the time to share their experience.
Allure Team 🫶
Amazing process
Amazing process, my bracelet broke and allure have sent me a replacement in under 12 hours of my request.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Grace,
Thank you so much for sharing this lovely review! We truly appreciate you taking the time to share your experience with us. We’re so pleased to hear that the replacement process was smooth and quick — that’s exactly the kind of service we aim to provide.
Your support means a great deal to our small business, and we’re grateful to have you as part of our community.
Allure Team 🫶
Great products and great service
Great products and great service. Would highly recommend! Communication punctual and polite employees.
Thank you
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Rhianne,
Thank you so much for the wonderful review. We're really pleased to hear that you’re happy with both the products and the service you received. It truly means a lot that you took the time to share your experience, and we genuinely appreciate your recommendation.
Allure Team 🫶
Allure jewelry has great customer care…
Allure jewelry has great customer care and responded to each mail I sent with so much grace, patience and understanding. I also loved the jewelry I shipped from them. It’s an amazing small business and can’t wait for the world to experience them.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Rhiena,
Thank you so much for such a thoughtful review. We’re really happy to hear that you had a positive experience with both our customer care and the jewelry itself. Your kind words truly mean a lot to us as a small business, and it’s wonderful to know our efforts made a difference. We’re so grateful for your support and can’t wait to serve you again.
Allure Team 🫶
Communication with the company was…
Communication with the company was Excellent and took special care to answer questions when asked.
Especially Paul Gallego was helpful with me in guiding me in the right direction and how to manage the re order I needed to do.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Christine,
Thank you so much for taking the time to share this thoughtful review. I truly appreciate your kind words, and I’m really pleased to hear that your experience with our team was a positive one. It was a pleasure assisting you with your reorder, and I’m glad I could help make the process a little easier for you.
Your feedback genuinely means a lot to us, and we’re grateful for your support.
Allure Team 🫶
Great Quality and Service
I ordered a sentimental piece for my mum back in January – a necklace featuring a picture of our dog who recently passed away and we absolutely loved it! The quality was stunning and it turned out even better than we imagined. What really stood out though, was the customer service. The team went above and beyond, even stepping outside their usual process to help us with a second order. It made the whole experience feel so personal and special. I wouldn’t hesitate to recommend this company to anyone looking for a truly thoughtful gift!
5. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Andrianna,
Thank you so much for this lovely review. We’re really touched to hear how much the necklace meant to you and your mum. It means a lot to know the piece and the experience made a difference during such a special time. We truly appreciate your kind words and support.
Allure Team 🫶
There was a mess up with our delivery…
There was a mess up with our delivery and the team were right on it for us with fast replies and gave us another parcel as a kind of sorry. the bracelets themself are great quality.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sav,
Thank you so much for taking the time to share this lovely feedback. We truly appreciate your understanding and patience throughout the process. I’m glad to hear that our team was able to resolve the delivery issue promptly and that you’re pleased with the quality of the bracelets. Your support really means a lot to us.
Allure Team 🫶
Lovely jewelry and excellent customer care
A really lively bracelet and excellent customer service. When, after a fortnight the bracelet hadn't arrived I contacted Allure and they immediately offered to send a replacement by priority post
I will certainly purchase from them again.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Penny,
Thank you so much for the wonderful review. We’re really glad to hear you love the bracelet and that our team was able to sort things out quickly for you. Your kind words and support mean a lot, and we’d be delighted to have you shop with us again in the future.
Allure Team 🫶
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.