Very poor company and very, very poor customer service. For starters, you email their support email team and get absolutely no reply whatsoever. Secondly, you don’t get any updates or tracking informa... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Custom piece took a little longer than expected, however customer services were quick to rectify and the piece made was well worth the wait! Thank you Allure, you will absolutely have a returning cust... Näytä lisää
I truly am delighted with it, thank you soooo much. I'll be recommending these to everyone. Its so special! I can't believe such a big picture was able to fit into it. Excellent customer service too,... Näytä lisää
From beginning to end, my experience working with Ari and Akh to design and produce my fiancée’s engagement ring was-- simply put—perfection. Their dedication to ensuring that my exacting design spec... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Yhteystiedot
Lower Poole Farm, TQ97PZ, Totnes, Yhdistynyt kuningaskunta
- support@allurejewellery.co
- allurejewellery.co
3,9
Hyvä
275 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The angel drop Christmas decoration is…
The angel drop Christmas decoration is beautiful and I’ve purchased a few for my family members to treasure.
During order processing the staff kept in touch to provide me with order updates.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Laura,
Thank you so much for the lovely review. We’re really glad to hear you’re happy with the angel drop decoration and that you picked up a few for your family as well.
It means a lot to know the updates along the way were helpful. We appreciate you taking the time to share this.
Allure Team 🫶
Replacement bracelet
Great quality bracelets and if you have to remove your bracelet or they break for some reason the customer service team are amazing and very speedy on getting a replacement out free of charge definitely recommend these bracelets
I recently had my bracelet snap and already have a replacement on the way the staff are so friendly and proactive on sorting any issue out can not thank them enough my courier already had the package just waiting on them to deliver
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sarah-Louise,
Thank you very much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’re pleased with your bracelet and that our team was able to assist you promptly with a replacement.
Your kind words and recommendation mean a great deal to us, and we truly appreciate your support. It’s always our goal to ensure our customers have a positive experience, and feedback like yours really motivates the team.
Allure Team 🫶
Permanent bracelets
Me and my boyfriend bought matching permanent bracelets back in June and they were amazing. So easy to put on and such a heartwarming experience. Unfortunately mine did break a few weeks ago randomly after never having any issues with tarnishing, discolouration or even sensitivity when I’m usually sensitive to EVERYTHING. I emailed asking for a replacement and have received the most lovely response in such a short time. Could not recommend enough.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Megan,
Thank you very much for taking the time to share your experience. We’re delighted to hear that you and your boyfriend enjoyed the permanent bracelets and the moment you created together. It’s also reassuring to know the bracelet held up well for so long, especially with your sensitivity to most jewellery.
I’m glad we were able to sort out the replacement for you quickly and make the process as easy as possible. Your kind words truly mean a lot to us, and we appreciate you recommending us.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Allure Team 🫶
Great product made better by great…
Great product made better by great customer service. If you and your partner want something like this, dont delay.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Sean,
Thank you very much for taking the time to leave this review. We’re really glad to hear that you loved the product and that your experience with our customer service made it even better. Feedback like this genuinely helps our small team keep doing what we do.
If you ever need anything in the future, feel free to reach out. We’re always here to help.
Allure Team 🫶
I buy last year the items in this…
I buy last year the items in this website and the product arriving in time and amazing product.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Luigi,
Thank you so much for your kind words! We’re thrilled to hear you were happy with your order and that it arrived on time. We really appreciate your support!
Allure Team 🫶
Scam!
Still awaiting item no correspondence after emailing and asking where item is
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Ben,
I’m really sorry you’ve had this experience. I want to reassure you that we’re not scamming anyone, and your message matters to us. Our email team usually replies within 24 hours, so you should receive an update very soon.
If nothing comes through, please feel free to send a quick follow-up so we can pick it up without delay. And just to be sure everything reaches the right place, please email us at support@allurejewellery.co.
We’ll make sure this gets sorted for you.
Allure Team 🫶
Beautiful quality jewellery
Beautiful quality jewellery! The support team are also incredible at helping when needed! Everything is so quick and smoothly run, lovely company to order from
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi there,
Thank you so much for your kind words! We’re really glad you’re happy with the jewellery and our support team. It means a lot to us to hear that everything ran smoothly for you.
Allure Team 🫶
Amazing Service
I bought the permanent bracelet kit for myself and my partner, we have both loved them had them since July. We are having to remove my partner's due to him having an operation but the Allure Customer service team were amazing and incredibly helpful in sending a replacement.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Emily,
Thank you so much for your kind words! We’re really glad to hear you and your partner have enjoyed your bracelets, and we’re happy we could help with the replacement. Wishing your partner a smooth recovery from the operation!
Thanks again,
Allure Team 🫶
Amazing service
I bought the set of permanent bracelets and unfortunately i must have got mone caught and it came off. I emailed support and i immediately had a replacement sent in the post! The customer service is amazing. Yes mine came off but thats not a fault of the brand or the bracelet itself, maybe i just needed to have done it less loose on mh wrist which i will be doing this time. I couldnt fault this company in any way i am so happy.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Romayne,
Thank you very much for taking the time to share your experience. We’re delighted to hear that you’re happy with your permanent bracelets and that our team was able to assist you promptly with a replacement. Your feedback truly means a lot to us, and it’s always wonderful to know our customers appreciate the care and service we strive to provide. We look forward to serving you again in the future!
Allure Team 🫶
The customer service team
The customer service team
They were so handy and were very helpful!
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Mia,
Thank you very much for taking the time to leave your feedback. We’re delighted to hear that our customer service team was helpful and able to assist you efficiently. Your kind words mean a lot to us, and they motivate our team to continue providing the best possible support to all our customers. We truly appreciate your review.
Allure Team 🫶
Excellent customer service
Ordered the silver infinity bracelet set for an anniversary present at the start of October for me and my husband to do. A little fiddly at first but once you get the hang of it, they went on easily. Unfortunately mine snapped mid November. I emailed the customer care team that night and the next morning had a response saying they would replace the bracelet. Less than 24 hours after my initial email a replacement had been sent out!
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Brogan,
Thank you so much for sharing your experience! We’re glad the bracelets worked well once you got the hang of them, and we’re happy we could get a replacement out to you quickly.
It means a lot to us to hear that our customer service made a positive difference, and we really appreciate your support!
Allure Team 🫶
Lovely bracelets and great communicatiom
Lovely bracelets. I got me and my boyfriend the infinity bracelets and unfortunately we cut his too short and Paul Gallego quickly sorted out a replacement! Thank you so much, will definitely buy from here again!
Communication is great from Allure and you even get a thank you message from the Founder - Charlie, which was a nice touch!
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Carys,
Thank you so much for your kind words! We’re thrilled you’re happy with the bracelets and that we could quickly sort out a replacement. It means a lot to hear that our communication and little touches like the thank-you message made a difference.
We really appreciate your support and look forward to welcoming you back for your next order!
Allure Team 🫶
I had accidentally ordered the wrong…
I had accidentally ordered the wrong bracelet so emailed to see what could be done. The team were so quick in getting back to me, and offered me 30% off my next purchase!! I’d like to personally thank Paul Gallego for their help and getting back to me so quickly. I would recommend this business to anyone looking for a lovely meaningful gift, I know I will definitely be using you guys again!
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Katie,
Thank you so much for taking the time to leave this review. We’re really glad we could sort things out quickly for you, and I’ll make sure Paul sees your kind words. It means a lot to hear you’d recommend us and plan to shop with us again. We appreciate your support.
Allure Team 🫶
Amazing customer service.
Great items , Lovely packaging. Really worth the money and so nice to be able to do yourselves. The best thing about this purchase has been the excellent customer service. I had an issue which was completely my fault not the sellers -They quickly responded even over the weekend. They solved the problem in a way that went above and beyond what I expected. Will be buying again and recommending to family and friends. Thanks so much.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Thanks so much for the kind words. We are really glad you loved the items and the packaging. Happy we could sort things out for you quickly. We appreciate the support and the recommendation.
Allure Team 🫶
Despite address complications
Despite address complications, they stayed in touch and let me know every steps they were taking to make sure I received my order. Once I got my order I was over the moon, I couldn’t fault it in anyway. I will definitely be ordering in the future!!
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Leonie,
Thanks so much for the review. Glad we could keep you updated through the address issue and that you loved the order once it arrived. Really appreciate the support and we would be happy to have you back anytime.
Allure Team 🫶
Super helpful
Super helpful
My permanent bracelet broke and they sent out a replacement straight away after being contacted by me
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Taylor,
Thanks for the review. Happy we could help and get a replacement out to you quickly. Really appreciate the support.
Allure Team 🫶
Perfect
I’ve just received my personalised photo inside a bracelet from Allure Jewellery and it is truly amazing! The quality is beautiful. I ordered this for my friend and know she will love it. I could not recommend Allure Jewellery enough, you honestly will not be disappointed with this company. Thankyou for capturing that moment in time for her.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Rach,
Thank you so much for the kind words. We’re really glad the pendant arrived in time and that you loved the piece. We appreciate you taking the time to share your experience with us.
Allure Team 🫶
Amazing company and products
Amazing company and products. I was worried the pendant chain I ordered wouldn’t come in time for my partners birthday so I reached out to them. The response times were quick and they tried to speed up the delivery time for me. I was so grateful and over the moon at how beautiful the product was!
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Tameica,
Thank you so much for the kind words. We’re really glad the pendant arrived in time and that you loved it.
We appreciate you taking the time to share your experience with us.
Allure Team 🫶
Absolutely amazing
The delievery took no more then 4 days, pretty standard, but i have an upcomming surgery which means i cant wear jewlry, i reached out and their customer support was so helpful, they got back within a few hours, even late at night. they were very kind and respectful, and the quality is just impecible. i could not reccommend more.
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Harry,
Thank you so much for the lovely review. We’re really glad to hear everything arrived quickly and that our team was able to help, especially with your upcoming surgery. It means a lot that you took the time to share your experience.
Wishing you all the best with your procedure, and thanks again for choosing us.
Allure Team 🫶
Exceptional customer service
I was really worried at first because I couldn’t see the photo inside the bracelet when it arrived, and I thought something had gone wrong. I reached out to the company, and they responded with such kindness and patience. They explained how to view the photo by shining a light through it and when I tried it, the picture appeared beautifully. I emailed to apologise for my misunderstanding, and they were so gracious and understanding. Their compassion and the care they showed truly meant a lot. The bracelet is lovely annd very special. Their customer service was exceptional and would definitely recommend.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Allure Jewellery
Hi Debbie,
Thank you so much for your kind words! We’re really glad everything worked out and that you and your bracelet are happy. It means a lot to hear that our support made a difference.
We really appreciate you taking the time to share your experience and for recommending us – it really helps our small team.
Allure Team 🫶
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