The two team delivery man and lady, arrived within the estimated time slot and phoned about half an hour beforehand to let us know they were close by and that we were ready for them. The van was in ve... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic delivery experience! They kept me informed every step of the way and you can track their journey. Phone call 30mins before arrival. The guys could not have been nicer-taking my goods right i... Näytä lisää
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From beginning to end this was very good service. Early messages explaining everything then notifications for arrival. Then when Emmanuel and his mate turned up they were extremely helpful, polite and... Näytä lisää
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delivery chaps were very helpful and courteous. We had ordered delivery, installation and take away of our old tumble dryer but it wasn't down on their worksheet. The chaps very kindly delivered, i... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Yhteystiedot
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Yhdistynyt kuningaskunta
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Erinomainen
269 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that we kept you well-informed and arrived on schedule. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery guys were really helpful…
The delivery guys were really helpful in what was a difficult delivery in a top floor flat.
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team was helpful with navigating a difficult delivery to your top floor flat. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very Good Service
I ordered an expensive, bespoke leather chair so was a bit cagey about it being delivered.
It arrived in so much padding, l reckon l could have chucked it off the balcony and it would have bounced, unharmed.
The two man team were excellent...Professional and friendly. They turned up when they said they would and there was no banging or crashing against doors or walls.
A job well done.
14. lokakuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are very pleased to hear that your bespoke leather chair arrived safely and was so securely packaged. It is wonderful to know that our two-man team provided a professional, friendly, and careful service. Your kind words motivate our team to continue delivering high standards of care.
Brilliant delivery service!
Brilliant service. They were right on time, very friendly, and the item was delivered in superb condition. Thank you!
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that our team arrived on schedule, provided a friendly service, and that your item was delivered in perfect condition. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Washer Dryer Delivery and Installation
The delivery came at the expected time, they called ahead to say they were 5 minutes away. The two guys did a great job of unpacking, installing and removing the packaging for my LG washer dryer. I'm happy with the delivery experience.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you had a great experience with our team calling ahead, unpacking, installing, and removing the packaging for your new appliance. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery fine but packing very dirty
The delivery itself was fine (tracked, called in advance, arrived on time, drivers polite). However, the packaging the mattress arrived in was absolutely filthy, perhaps from being on warehouse or lorry floor. Unfortunately, as the packaging was laid against a door frame and then brushed the wall as we carried it upstairs, dirty marks were left all over the door frame and wall (and our hands after carrying it!) I don't know if this is the fault of the delivery company or the retailer tbh, so 4 stars but if the packaging is down to AIT, please do review this as it will now be work to put right for something that should have been avoided.
3. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
We appreciate you taking the time to share your feedback and rating your delivery experience with four stars. We are glad you enjoyed your experience with the tracking, the advance call, the punctual arrival, and the polite conduct of the delivery team.
However, we are very sorry to learn about the soiled condition of the outer packaging and the resulting dirt left on your walls, door frame, and hands. We understand how frustrating it is to deal with unexpected cleanup work after receiving a new purchase. We take the cleanliness of our shipments seriously, and we will look into our storage and transit processes to ensure that protective wrapping remains clean throughout the journey. Your comments have been shared with our operations team so we can review our handling procedures and prevent this from happening to other customers in the future. Thank you again for helping us identify this area for improvement, and we hope to provide a completely seamless experience next time.
Very quick and efficient service and…
Very quick and efficient service and the delivery driver was very pleasant
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our driver was prompt, efficient, and pleasant. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The guys that delivered product were…
The guys that delivered product were very nice and brought it right into living room so I had space to build it
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team was helpful enough to bring the product directly into your living room so you had the space to assemble it. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
On time efficient friendly
Arrived on time, was efficiently handled, and delivery staff friendly and helpful
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our delivery team arrived on schedule, handled everything efficiently, and was friendly and helpful. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery time was changed three times…
Delivery time was changed three times throughout the day, resulting in me having to change my plans. The guys who delivered were nice and obliging.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
We're sorry to hear that you were dissatisfied with the delivery timing.
We understand how frustrating it must have been to have the estimated delivery time changed three times throughout the day, particularly when this resulted in you having to alter your plans. While our delivery timeslots are estimated rather than guaranteed and can be affected by circumstances encountered throughout the delivery route, we appreciate the inconvenience that multiple changes can cause.
We're pleased to hear that the delivery team were friendly, helpful, and accommodating when they arrived.
Please accept our apologies for the inconvenience caused. Your feedback regarding the delivery updates and timing will be raised with the relevant teams for review.
Thank you for taking the time to share your experience with us.
Easy to book the delivery for a…
Easy to book the delivery for a convenient day. Good consistent communications. Obliging delivery team.
3. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you found the booking process convenient and were satisfied with our consistent communication and obliging delivery team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Customer communication was very good…
Customer communication was very good with regards to delivery time, however delivery itself was a little tricky, firstly they were not sure as to collection of the old mattress and secondly they communicated in their own language and not with me, surely it’s respectful to communicate in English when you in my property so I felt like a spare peg in the situation.
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
We're sorry to hear that you were dissatisfied with part of your delivery experience.
We're pleased to hear that you found the delivery updates and communication regarding the delivery time helpful. However, we understand your frustration that there was uncertainty surrounding the collection of your old mattress.
We are also sorry to hear that you felt excluded from the delivery process due to the crew communicating amongst themselves in a language you did not understand. We appreciate that clear communication with customers is important and can understand why this left you feeling uncomfortable in your own home.
Please accept our apologies for any inconvenience caused. Your feedback regarding both the communication and the handling of the mattress collection will be raised with the relevant teams for review.
Thank you for taking the time to share your experience with us.
Efficient fast service.
Kept well informed on delivery times, the 2 men were very friendly and efficient even though my delivery is particularly difficult. Thankyou.
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you were kept well informed about your delivery times, and that our two-man team remained friendly and efficient despite the challenging access to your property. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Fantastic service
Fantastic service, kept updated from start to arrival the delivery guys were pleasant and polite, definitely recommend them.
3. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you appreciated being kept informed from the start of the process until arrival, and that our delivery team was polite and pleasant. Your kind words and recommendation motivate our team to continue providing reliable and customer-focused deliveries.
The man who delivered my parcel was so…
The man who delivered my parcel was so lovely. Very smiley and polite and it wasn't a problem when I asked him to carry the bike up 3 flights of stairs. I wish all delivery men were as helpful as him. Definitely a five star delivery.
4. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are very pleased to hear that your courier was polite, cheerful, and more than happy to assist with carrying your heavy item up the stairs. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Can’t fault their service
Can’t fault their service. Kept us informed at all times.
3. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and communication. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
fast, zero damage and easy tracking
Order came with zero damage, delivered on time, tracking was simple and accurate to use, all in all did exactly what they needed too to a high sta ndard, couldn't have asked for more.
30. lokakuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that your order arrived in perfect condition, on schedule, and that you found our tracking system simple and accurate to use. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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