Delivery made to doorstep but neither doorbell was rung nor knock. On door! Had it been raining this delivery’s contents would have been ruined as paper content!!! Texts are all very well if phone n... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Communication was great, delivery date confirmed well in advance. Anticipated slot the night before and updates throughout the day. Drivers, Ahmed and Ben were running late (not surprised as we are in... Näytä lisää
Yritys on vastannut
Excellent all round! Ordering was easy, lots of selection with great prices. Delivery was very quick and easy and the extra services we paid for (mattress disposal and delivery to the bedroom) were wo... Näytä lisää
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I received very regular updates, by both email and text, which was great. The chairs were delivered carefully, with no damage to them and the courier was polite and friendly. He also found us with no... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Yhteystiedot
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Yhdistynyt kuningaskunta
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Erinomainen
269 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
If there were more stars they would get them. …
By far the best courier company we have ever had deliver to us.
From the outset we were emailed as to what to expect on the day in relation to the size of the vehicle in terms of access etc. Importantly, we were able to select our delivery date via the email.
We had the opportunity to add delivery notes which is particularly useful to us as we are down a farm lane. We could also add What3Words showing our exact location.
As explained in the email which showed our estimated delivery time, we were informed that the driver would call when he was an hour away, which he did. He said he would call again when he was five minutes away, which he did.
Both the driver and his mate were really helpful, giving us a hand to move the really heavy package ( a cast iron stove)
They definitely set the bar to which other couriers need to aim for.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for taking the time to share your experience. It is wonderful to hear that our communication system, including the vehicle access checks and the integration of precise location tools, helped make your delivery straightforward.
We are glad that the pre-delivery phone calls kept you well-informed and that our team was able to assist with handling your heavy item. Providing helpful and reliable service is always our aim, and your feedback is greatly appreciated.
Great service
Great service. Was kept up to date with expected delivery times and the guys who delivered were friendly and helpful.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team kept you well-informed and was friendly and helpful. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery was on time and straight…
Delivery was on time and straight forward thanks
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that everything went smoothly and arrived on schedule. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very profesional and helpful.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great delivery driver he was so nice…
Great delivery driver he was so nice and helpful brought in everything and unpacked it so carefully and was so polite!!
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our driver was polite, helpful, and took great care when bringing in and unpacking your items. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent time delivery time and manners
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team arrived on schedule with a polite attitude. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
I have had two large deliveries from…
I have had two large deliveries from AIT,both times the guys were very friendly and went above and beyond to get my delivery where i wanted it
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you have had two great experiences with us and that our delivery team was friendly and went out of their way to place your items exactly where you needed them. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
I tried to tell the delivery how to get…
I tried to tell the delivery how to get to my address and was asked if I could meet them at reception. So 3 stars
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not fully meet your expectations.
We understand your frustration that, despite providing directions to your address, you were asked to meet the delivery team at reception instead. We appreciate how disappointing this may have been, particularly if you were expecting the item to be delivered directly to your specified location.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
TV arrived safely and was carried into…
TV arrived safely and was carried into my house with great care. The driver ensured that I was happy before he left and took a signature and photo before leaving
2. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that your television arrived safely and that our driver took great care when bringing it into your home and ensuring you were completely satisfied before departing. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Quick delivery and kept in touch with…
Quick delivery and kept in touch with exact timings excellent
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The space.
The space to get the appliance through was extremely tight. But the 2 delivery men were excellent, showing lots of patience and understanding. Eventually the task was completed, so we'll done to them.
27. lokakuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are very pleased to hear that our delivery team showed great patience and understanding while navigating a difficult and tight space to successfully install your new appliance. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
I actually paid for packaging removal…
I actually paid for packaging removal as well the it did not happened and the delevery left it out doing that. Not happy with that not a huge iss but all about the trust. Not sure why or how that happened but very unprofessional.
2. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not fully meet your expectations.
We understand your disappointment that the packaging removal service was not carried out, particularly as you had specifically paid for this service as part of your delivery. We appreciate how frustrating this must have been and understand your concerns regarding the service not being completed as expected.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the packaging removal service, and work towards a satisfactory resolution.
Thank you for your patience.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team arrived on schedule and provided a pleasant transaction. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Kept in touch all the though the…
Kept in touch all the though the delivery process, which then allowed me to carry on with my day.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our consistent updates allowed you to plan your day with ease. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent comms and delivery on time.
Excellent comms and delivery on time.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that we kept you well-informed and arrived on schedule. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Not within the window suggested but…
Not within the window suggested but overall no real complaints.
2. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery men were on time
The delivery men were on time. I got a call 20 mins before. Polite and put bed upstairs for me
1. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for sharing your positive feedback regarding your delivery experience. We are delighted to hear that our team arrived on schedule, provided a helpful courtesy call ahead of time, and assisted in placing your new bed upstairs. Your kind words are greatly appreciated and will be shared with the delivery team.
Great delivery
Great delivery, kept informed, dropped at my door as requested, guys were chirpy 👍
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service, that you were kept well informed, and that our team followed your drop-off instructions with a friendly attitude. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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