Delivery itself was good. However item was not received until 4 days after requested delivery day. Unsure whether this was courier error or retailer error but left my son without a bed for 4 nights... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Really impressed by this company who delivered on a weekend. Good communication ahead of delivery and really lovely chaps who delivered it and took old mattress away. Very respectful of my property (I... Näytä lisää
Yritys on vastannut
Excellent experience, ordered my sofas on the Wednesday, was delivered on the Friday lunch time. I received a text & email the night before with a 2 hour slot, then the delivery driver called me in... Näytä lisää
Yritys on vastannut
Initially I was concerned about delivery after purchase as I’d seen some negative reviews. However, I can only say that all was good when it came to delivering my garden furniture. In the days leadi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Yhteystiedot
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Yhdistynyt kuningaskunta
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Erinomainen
254 t. arvostelua
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Very late delivery
Delivery itself was good. However item was not received until 4 days after requested delivery day. Unsure whether this was courier error or retailer error but left my son without a bed for 4 nights and caused stress. Would have received less stars if eventual delivery hadn’t gone smoothly.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback.
We’re pleased to hear that the delivery itself went smoothly. However, we’re sorry to hear about the delay in receiving your item and understand the inconvenience and stress this caused, particularly with your son being without a bed for several nights.
We would like to clarify that this order was uploaded to our system by your supplier on 28/07/2026. However, we were not advised of any pre-arranged delivery dates or commitments that may have been agreed between yourself and the supplier prior to the order being passed to us.
If a specific delivery date had been arranged with your supplier, we would recommend contacting them directly so they can review the arrangements made and provide further clarification.
Please accept our apologies for the inconvenience caused. Your comments will be raised with the relevant teams for review.
Thank you for bringing this to our attention.
Great service
Rang me to confirm delivery time and then delivered the package to the care home room. Magnificent!
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our driver called ahead to confirm the delivery time and then ensured the package was taken directly to the resident's room in the care home.
We understand how important reliability, communication, and extra care can be in these situations, so it's especially rewarding to know that the delivery was completed thoughtfully and with attention to your needs. Our teams work hard to provide a professional and customer-focused service, and it's wonderful to hear that this made such a positive impression.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their excellent service and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the experience.
Delivery
Was kept well informed and delivery was fast and no problems whatsoever
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept well informed throughout the process and that your delivery arrived quickly without any issues.
Clear communication and reliable service are key priorities for our team, so it's wonderful to know that the updates provided gave you confidence and that everything went smoothly from start to finish. Our colleagues work hard to ensure every delivery is completed efficiently, professionally, and with a strong focus on customer satisfaction.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Arrived on time and stored in correct…
Arrived on time and stored in correct safe place.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your order arrived on time and was placed in the designated safe location exactly as requested.
Providing reliable deliveries and following customer instructions carefully are important parts of the service we strive to deliver. It's wonderful to know that everything went smoothly and that the delivery was completed conveniently and securely.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and attention to detail. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
The two young men did as I requested re…
The two young men did as I requested re positioning of TV even though they did say that they were only supposed to unpack and remove packaging.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team took the time to listen to your request regarding the positioning of your TV and were able to assist, even though it went beyond the standard service they were scheduled to provide.
Our colleagues always aim to be as helpful and accommodating as possible while ensuring deliveries are completed safely and professionally. It's wonderful to know that their willingness to assist and their customer-focused approach made such a positive impression.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their professionalism, flexibility, and dedication to excellent customer service. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the delivery experience.
Delivered a day early
Delivered a day early , delivery guys were polite and professional . Very pleased with the delivery service .
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your order arrived even earlier than expected and that our delivery team provided a polite and professional service throughout.
Our colleagues work hard to deliver a reliable, efficient, and customer-focused experience, so it's wonderful to know that their professionalism made such a positive impression. Early deliveries, where possible, combined with excellent customer care are exactly the standards we strive to achieve.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the delivery service provided.
Polite and helpful.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear that you found our team polite and helpful. We appreciate your kind comments and are glad we could provide a positive delivery experience. Thank you for choosing our service.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear that you were kept informed about your delivery and that the service met your expectations. Clear communication and reliable deliveries are important to us, and we appreciate your kind comments. Thank you for choosing our service.
Packages arrived within the the time…
Packages arrived within the the time window. Friendly guys
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear that your packages arrived within the expected delivery window and that you found our team friendly. We appreciate your kind comments and look forward to providing you with the same high standard of service again.
Excellent
Excellent, lovely staff, informed me of an issue on the morning of delivery and told me exactly what time he would be arriving.
3. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're delighted to hear that our team kept you informed about the delivery and communicated clearly regarding the issue and arrival time. It's great to know you found our staff helpful and friendly. We appreciate your kind comments and thank you for choosing our service.
Professional and polite
30. heinäkuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear that you found our service professional and polite. Comments like yours are greatly appreciated and encourage our team to continue delivering a high standard of customer service.
They called two minutes before
They called two minutes before, very friendly service and they asked where I would like the package
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear that our driver kept you informed with a call before delivery and provided such friendly service. It's great to know they took the time to ensure your package was delivered exactly where you wanted it. We appreciate your comments and thank you for choosing our service.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive feedback. We're pleased to hear you found our service polite and efficient. Your recommendation is greatly appreciated and motivates our team to continue providing a high standard of service.
Plenty of notice before delivery an on…
Plenty of notice before delivery an on time 👍
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received plenty of notice before your delivery and that everything arrived on time as expected.
Providing clear communication and reliable delivery times is a key priority for our team, so it's wonderful to know that the updates helped you plan ahead with confidence. Our colleagues work hard to ensure every delivery is completed smoothly and efficiently, and we're pleased that your experience reflected these standards.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Arrived on time and I was informed all…
Arrived on time and I was informed all of the way when it was going to arrive. Very pleased with the level of service.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that you were kept informed throughout the process with clear updates on when to expect your order.
Providing reliable communication and punctual deliveries is something our team takes great pride in, so it's wonderful to know that the service met your expectations. We're especially pleased to hear that you were very satisfied with the overall level of service provided.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your experience.
Polite and efficient.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team provided a polite and efficient service.
Our delivery colleagues work hard to ensure every delivery is completed professionally, smoothly, and with a strong focus on customer care. It's wonderful to know that their courteous approach and efficiency helped create a positive experience for you.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their efforts. Thank you for taking the time to share your feedback.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team was friendly, that your delivery arrived on time, and that the communication throughout the process met your expectations.
Keeping customers informed every step of the way while providing a reliable and professional delivery service is something we take great pride in. It's wonderful to know that the updates provided helped make the experience smooth and convenient for you.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your experience.
Timely and communicated with me until I…
Timely and communicated with me until I got my delivery
1. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that you were kept informed throughout the process right up to the point of delivery.
Clear communication and dependable service are key priorities for our team, so it's wonderful to know that the updates provided gave you confidence and made the experience straightforward and convenient. Our colleagues work hard to ensure deliveries are completed smoothly while keeping customers fully informed every step of the way.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and commitment to excellent customer service. Thank you for taking the time to share your experience.
Efficient
The new TV was delivered in pristine condition, then unpacked, installed, all rubish collected and taken away in a short time. All done by 2 men who are credit to the company. Very happy.
31. heinäkuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your new TV arrived in pristine condition and that the entire delivery and installation process was completed smoothly and efficiently.
It's especially wonderful to know that our two delivery colleagues took care of everything for you, from unpacking and installing the TV to removing and taking away all of the packaging afterwards. Providing a convenient, professional, and customer-focused service is something we take great pride in, so it's rewarding to hear that their efforts made such a positive impression.
Your kind comments about the delivery team are greatly appreciated and will be shared with them as recognition of their excellent work. We're delighted that you were so happy with the service provided, and thank you for taking the time to share your experience.
The person who brought the item was…
The person who brought the item was very friendly & considerate . He was very polite and kept us in knowledge before delivering the item. Overall, it was a smooth and excellent delivery experience.
2. elokuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your new TV arrived in pristine condition and that the entire delivery and installation process was completed smoothly and efficiently.
It's especially wonderful to know that our two delivery colleagues took care of everything for you, from unpacking and installing the TV to removing and taking away all of the packaging afterwards. Providing a convenient, professional, and customer-focused service is something we take great pride in, so it's rewarding to hear that their efforts made such a positive impression.
Your kind comments about the delivery team are greatly appreciated and will be shared with them as recognition of their excellent work. We're delighted that you were so happy with the service provided, and thank you for taking the time to share your experience.
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