Delivery made to doorstep but neither doorbell was rung nor knock. On door! Had it been raining this delivery’s contents would have been ruined as paper content!!! Texts are all very well if phone n... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Communication was great, delivery date confirmed well in advance. Anticipated slot the night before and updates throughout the day. Drivers, Ahmed and Ben were running late (not surprised as we are in... Näytä lisää
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Excellent all round! Ordering was easy, lots of selection with great prices. Delivery was very quick and easy and the extra services we paid for (mattress disposal and delivery to the bedroom) were wo... Näytä lisää
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I received very regular updates, by both email and text, which was great. The chairs were delivered carefully, with no damage to them and the courier was polite and friendly. He also found us with no... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Yhteystiedot
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Yhdistynyt kuningaskunta
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Erinomainen
269 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Service
Friendly service with great delivery updates.
The delivery drivers were lovely and really helpful. My order was delivered with care and on time.
29. syyskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you appreciated the friendly service, the regular delivery updates, and the care and punctuality shown by our drivers. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
2 very friendly and helpful gentleman
2 very friendly and helpful gentleman. Kept me updated about time and also apologise about not wiping their feet which was a nice gesture.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that our delivery team was friendly and helpful, kept you well informed about their arrival time, and showed polite consideration for your home. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Arrived exactly when they said
Arrived exactly when they said, driver phoned to update
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our driver kept you updated with a phone call prior to their punctual arrival. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
No issues at all
No issues at all. Nice phone call giving me around 45min notice before they came in.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are very pleased to hear that you appreciated receiving a courtesy call ahead of our arrival. Keeping you informed and helping you plan your day is an important part of the reliable service we provide. Your kind words are greatly appreciated and motivate our team to continue delivering excellent customer service.
Quick and proffesional
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the great work of our delivery team. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery was on time but there was…
The delivery was on time but there was slight damage to the contents.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not fully meet your expectations.
We're pleased to hear that the delivery arrived on time. However, we understand your disappointment that the contents were found to have sustained damage upon arrival. We appreciate how frustrating this must have been, particularly when you were expecting your order to arrive in good condition and ready for use.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the condition of the item upon arrival, and work towards a satisfactory resolution.
Thank you for your patience.
Kept up to date with timings
Kept up to date with timings
Delivery men were polite and friendly
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team kept you well informed and was polite and friendly. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
My AITHD delivery was 5 star from start…
My AITHD delivery was 5 star from start to finish. Your two delivery men were fantastic, so helpful and friendly.
Noah was one of them, but didn't get the other name.
Excellent from start to finish, I was kept informed by text every step of the way for my delivery.
Thank you Noah and colleague.
2. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for the five-star review. We are pleased to hear that your delivery experience was smooth and that you were kept well-informed with regular text updates throughout the process. It is wonderful to know that our delivery team was helpful and friendly. Your kind feedback will be shared with them, as they will appreciate knowing their efforts made a positive difference.
Excellent
Excellent. Delivery on time with email and text updates. Phone call to confirm time slot. Delivery men were polite and we're happy to take the appliance through to my kitchen for me.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you appreciated the timely updates, the confirmation call, and that our delivery team was polite and helpful in bringing the appliance directly to your kitchen. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Super service thank you !
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Pleasant delivery personnel and well…
Pleasant delivery personnel and well informed delivery time
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you were kept updated throughout the process and that your order arrived as scheduled. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service
Very thorough, driver was very helpful, called half an hour before he was due to arrive
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our thorough service and that our driver was helpful and provided a timely courtesy call before arriving. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Easy and accurate tracking
Easy and accurate tracking . Delivery carried out as expected, on time, as advertised. A welcome change
From the usual experience. Definitely recommended.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you found our tracking system easy and accurate, and that your delivery arrived on time as expected. Your kind words and recommendation motivate our team to continue providing reliable and customer-focused deliveries.
Was given a delivery window
Was given a delivery window, was contacted 90mins before & told they were 1hr away. Rushed home, they were 40mins early. Three guys turned up, brought the 65” TV in, didnt unpack it saying they only dropped off as they only get 5mins per drop - despite being 40mins early. Left with a heavy TV I couldnt unpack or check for damage as I live on my own.
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
We're sorry to hear that you were disappointed with your delivery experience.
We understand how frustrating it must have been to receive a delivery window, be advised that the team were approximately an hour away, and then find that the delivery arrived significantly earlier than expected. We appreciate that this left you having to rush home, only to find the team had already arrived. We recognise how stressful this would have been, particularly when trying to make arrangements around the delivery.
We are also sorry that the experience left you feeling unsupported. We understand your concerns about being left with a large 65" television that you could not easily unpack or inspect on your own.
Having reviewed the order details, we can confirm that this was booked as a doorstep-only delivery. We were not instructed or authorised to provide any additional services beyond the delivery itself.
We would also like to clarify that, for televisions, where there is no assembly or wall-mounting service included on the order, our teams are unable to unpack the product. This is due to the risk of damage once the item has been removed from its protective packaging, and therefore the television must remain boxed upon delivery.
Please accept our apologies for the inconvenience and frustration caused. If you were expecting additional services, we would recommend contacting your supplier directly to discuss the services included with your order.
Thank you for taking the time to share your feedback with us.
Delivery drivers didn't seem to know…
Delivery drivers didn't seem to know what they were doing forced matteress through my door braking rubber round door
All they had to do was turn it round
Then it was the wrong matteress mine was still in van
Im not happy
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns regarding the handling of the mattress during delivery, particularly that it was forced through the doorway and that damage was caused to the rubber seal around your door. We also appreciate your frustration that the incorrect mattress was initially brought to your property and that your order was still on the delivery vehicle. We recognise how disappointing this must have been and understand why it left you dissatisfied with the overall service.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
Fast brilliant service very polite
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our quick and polite service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent work
3. marraskuuta 2026
Vastaus yritykseltä AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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