Air Serbia Arvostelua 

Kunne ikke give 0 stjerner.
Mig og min gravide hustru rejste hjem fra Cypern med Air Serbia og det er tredje gang vi flyver med dem: Første, Eneste og Sidste.
Vi havde købt rejse med cabinekuffert plads over sæderne.
Vi stiger på og ligger vores bagage op, med inden vi kunne lette var der nogle serbere der ikke havde plads til deres kufferter. Først bliver min hustrus taske taget ned og skulle placeres under sædet, tasken var heldigvis ikke så stor. 5 minutter senere manglede der mere plads, så min større taske (vores primære ferietaske på turen) skulle nu placeres ved mit sæde. Der var ikke plads til den og selvom personalet blev gjort opmærksom på at tasken ikke var under forsædet, men fyldte hele pladsen mellem sædet foran og mit, fik vi besked på at det måtte vi prøve at leve med.
Altså ikke bare dårlig service, men man må antage at sikkerhedsprotokollerne de skal følge, heller ikke betyder noget for dem.

For det første blev vi forsinket fra Berlin til Serbiens hovedstad, så blev vores andet fly fra Serbiens hovedstad til Italien forsinket og til sidst aflyst. Personalet af Air Serbia gav os ingen information og smed os halvt ud af lufthavnen uden at fortælle os hvorfor, og det information de gav os var på serbisk.
Da vi så skulle hente vores kufferter var en ud af fem gået i stykker, og den andet var der gået stropper i stykker!
Så helt og aldeles en dårlig oplevelse!
Ik flyv med dem!

Alt for dårlige vi blev smit ud og skulle overnat i Serbien

AirSerbia should cease to exist. Their incompetence alone makes a 2h flight issue delay into 8h. No clear information, embark and disembark multiple times, change of gates and terminals. Only AirSerhia can be this bad and make everything so bad and unpleasant.

Terrible customer service. It's been almost two months since Air Serbia lost my baggage on my flight from Athens to Madrid and they have not addressed my claim. I've complained everywhere, tried to call them, submitted a claim, and even sent them DMs and comments on social media (which they deleted without addressing the issue). If you fly with them and have any issues, I honestly wish you luck. I will gladly skip this airline in the future and make sure I tell others to do the same.

Worst experience I ever had with airlines.
I booked a ticket from Oslo to Moscow. Checked with RF embassy to confirm that travel documents I had are sufficient to pass immigration control in Sheremetyevo. Just in case, I made printout of this letter.
During check in, clerk told that with those documents I won't be able to enter Russia, and that I needed visa. I showed her letter from embassy and printout of current rules, from official website.
Clerk restated that their system won't allow to enter that set of documents, and that they won't allow me to board.
This ruined all my plans (treatment, relatives visit etc etc).
When I demanded ticket refund, answer was 'no refund'.
On return back to the US, I contacted embassy again. And they confirmed that this was airline system not up to date to align with current rules and regulations.
Now I am submitting dispute through credit card and may need to go further and sue them.
Quality of this airline company is between zero and abs zero.

Extremt dåligt. Dem ändrade vårat flyg till ett annat 5 dagar innan så vi fick 11 timmar mellan landning på både dit och retur. Och svarar nu inte på mail när man försöker fixa det.
Kassa!

Website in endless loop for the payment, does not even attempt the payment.

Then on a new search from another browser and another IP, it returns: No flights at all for 2 months!

I was trying for 20 minutes to book a flight... I ended up doing it via kiwi (SAME FLIGHT with Air Serbia) which however did not give me the option for the "standard" ticket, only the light option, so I will travel w/o luggage!

They are useless, simple as that. When are they going to fix their recurrent issues with the payment procedure? The browser hangs there forever, no payment processed, it does not matter the laptop, the browser, nothing ... I remembered it is better to try from the mobile (ridiculous), so, there you go, I search the same flight and the price doubled! I called customer service and the line is always busy. I have two words for you: Useless, Crooks. Recommendation: Disappear and let other airlines fly to and from Serbia. I wish you go bankrupt and disappear forever.

Unpleasant costumer service, does not solve a problem without a fee.
This is not the first time that I had problems with them. Last time I have filled a complaint regarding a flight, they answered 4 month later.
Avoid if you can.

My worst flight experience so far (and I’ve traveled a lot). Disgusting behavior of the staff - they made everybody check in hand luggage as a “crew request due to very full flight” (as a result, overhead bins were empty and nobody understood why this was needed), throw away all liquids (including those purchased in the duty free zone!!), wait for 15 minutes in the telescopic ramp between the airport building and the plane - and the list may be continued. Extremely old plane and arrogant/rude flight attendants. Never again.

I contacted Air Serbia regarding an unauthorized credit card transaction of approximately €1,000 while the payment was still pending. After a very long wait, I received no assistance, no investigation, and no guidance on how to proceed. Extremely disappointing customer service in a situation where time is critical. I expected much better from an international airline.

I would like to formally express my dissatisfaction regarding the handling of my flight delay today.

Our flight, originally scheduled to depart at 10:45, has been delayed until 12:45. While delays can happen, what is completely unacceptable is the lack of communication and assistance provided to passengers.

There has been no representative available at the airport to explain the situation, provide updates, or assist passengers. We were left without any information and had to call the airport ourselves in an attempt to find out what was happening.

Passengers have the right to receive timely information and support during delays, and the complete absence of staff and communication has caused unnecessary frustration and inconvenience!!! Worse company

Worst Airline ever - super unfriendly cabin crew

My flight from Ljubljana to Belgrade on 27 March 2026 was cancelled around two hours before the scheduled departure time. Air Serbia ground staff at Ljubljana Airport told stranded passengers that it would be hard to find hotel for all of us as everything was booked. Approximately 1.5 hours later, this was confirmed. Passengers were told to book ourselves, and we would be reimbursed. I had not problem finding a hotel room myself.

I subsequently submitted a claim to Air Serbia including receipts for hotel accommodation and meals. After approximately 30 days, Air Serbia responded (30 April 2026) denying any obligation and citing extraordinary circumstances (weather) as the basis for its decision, referring to both Serbian law and EU Regulation EC 261/2004.

The right to care under Article 9 of EC 261/2004 is unconditional. Unlike the right to compensation under Article 7, it cannot be excluded by the carrier on grounds of extraordinary circumstances. This is clearly established in EU case law (see CJEU Joined Cases C-402/07 and C-432/07). The obligation to provide meals, refreshments, and hotel accommodation (where an overnight stay is necessary) applies regardless of the cause of the cancellation.

Air Serbia’s refusal to reimburse documented out-of-pocket expenses for care therefore constitutes a breach of Article 9 of EC 261/2004.

Während man auf das Boarding wartet, wird einem das Handgepäck genommen, ohne dass man nett gefragt wird. Nach dem ich mich beschwert habe, ist die Antwort einfach. Das Flugzeug sei voll und ich könnte auch einfach mit einem anderen Flugzeug fliegen. Unfreundlich bis zum geht nicht mehr.

I traveled with my partner in Business Class, and it was one of the worst travel experiences we’ve ever had.

The aircraft was extremely old, my seat was broken, and none of the entertainment screens worked during the entire flight. This was not Business Class—it felt like a cheap budget airline experience.

To make matters worse, we arrived at our final destination without our luggage. We were forced to spend additional money on clothes, toiletries, and other necessities while waiting for our bags to arrive.

We filed a claim, but the airline only accepts communication by email. There is no customer service phone number, and despite multiple emails, nobody ever responded. We have been completely ignored.

This entire nightmare cost us over $5,000, and we received absolutely no support, no accountability, and no respect as customers.

I strongly urge everyone to avoid this airline. They are dishonest, unprofessional, and clearly do not care about their passengers. This was by far the worst airline experience I have ever had, and I will never fly with them again.

They absolutely stink. The pilot could not land in cloudy weather because they do not have experienced pilots. Retire this pilot right now. Now they landed at another airport had us sitting there in the cabin for 1 hour and now we have to wait for another hour for a bus to take us to the original airport.

Delayed, thia can happen... but 17:30 at information and 20:30 @ hotel for the night and just a rotten apple and a sandwich to eat? No..... never again, worst customer service ever experienced by my..... and i've traveled a lot!