Air Serbia Arvostelua 

Delayed, thia can happen... but 17:30 at information and 20:30 @ hotel for the night and just a rotten apple and a sandwich to eat? No..... never again, worst customer service ever experienced by my..... and i've traveled a lot!

Прочитав много негативных отзывов об Air Serbia, я очень боялась лететь этой авиакомпанией, так как у меня был стыковочный рейс в Белграде. Летела я из Осло, на пересадку у меня было меньше часа. Но все прошло замечательно, мы приземлились даже раньше. Сотрудница аэропорта показала, куда нужно двигаться, уточнив, транзит ли. Неожиданно покормили. Рейс Осло-Белград - дали очень вкусный сендвич с курицей и солёным огурцом и маленькую бутылку воды. Рейс Белград-Бухарест - дали соломку и тоже бутылочку воды. У меня была ручная кладь, поэтому никаких проблем с багажом не возникло. Я не ожидала, что все пройдет настолько гладко. Очень жаль, что у многих негативный опыт, но я однозначно рекомендую Air Serbia. Спасибо вам!

When things go wrong, service is inexistant. No f*cks given by customer service, zero effort to assure connecting flights, no help resolving any problems. By far the worst airline I've ever used. Avoid at all cost.

Pessimo. volo da mykonos a belgrado con connessione per roma, partito in ritardo di 1 ora e 40 . abbiamo perso la coincidenza e ci hanno ammassato in aeroporto, dove una sola persona sgarbata ha dovuto gestire circa 80 persone. alla fine in pulman ci hanno portato in un hotel scandalosamente brutto, sporco , dove per avere una chiave della camera abbiamo aspettato un ora . ci hanno consegnato un sacchetto con un panino e una arancia immangiabili, infatti abbiamo pagato la cena per conto nostro .
la mattina successiva ci hanno fatto preparare per le 4 , con il volo che partiva alle 6,50, ma alle 4,15 il pulman non c’era , quindi per non rimanere al freddo ho deciso di prendere un taxi , lasciando i circa 80 passeggeri in attesa.
Sono schifato del trattamento ricevuto, ma posso giurare che nella mia vita mai più prenderò un volo Airserbia.
antonio sodo migliori
roma

I was on flight JU214 on Saturday 16th May from Belgrade to Heathrow when I became ill. The staff onboard were absolutely amazing - they offered medicine, did online searches to make sure it was safe for me to take the meds after I’d taken something for sickness that morning, and checked in on me and my partner numerous times throughout the flight. They brought me water and camomile tea and were just so friendly and helpful. I’ve been telling everyone what a great experience I had with Air Serbia that day - they’ve made a customer out of me!

Pure scammers, they change gate in last minutes without announce, I was pushed to buy another ticket with different airline for 170 euro. Pure robbery

They don't inform you properly on their policies so they can take more and more money from you

I purchased a round-trip ticket with Air Serbia from Paris to Tirana via Belgrade, with a return flight from Tirana to Paris through Belgrade.

I unfortunately missed the first flight by a very short time and had to spend extra money to buy another ticket just to get to Tirana. I still had my valid return ticket and fully intended to use it.

But when I arrived at Tirana airport for my return flight, I was shockingly denied boarding because I had not used the outbound portion of the ticket. Nobody clearly warned me that missing one flight would automatically cancel the entire booking, including the return journey I had already paid for.

As a result, I was stranded at the airport and forced to buy yet another extremely expensive last-minute ticket to get back home. Completely unacceptable.

This kind of policy feels deeply unfair and abusive toward passengers. A customer pays for a ticket, yet the airline simply cancels the rest of the journey because one segment was missed. Instead of helping, the staff showed no understanding or real assistance.

I strongly advise travelers to be extremely careful when booking with Air Serbia. If you miss even one flight, they may cancel all remaining flights on your reservation without properly informing you — and leave you to deal with the consequences alone.

One of the worst travel experiences I have ever had.

Flight delayed by 3 hours

I am very disappointed with the complete lack of communication and professionalism.
I have been trying to get a response regarding my case for over 5 months through emails and follow-ups, without receiving any reply at all.

Being ignored for such a long time is extremely frustrating and unacceptable. I hope this review will finally encourage someone to address my situation seriously.

Je suis très déçue par le manque total de communication et de professionnalisme.
Cela fait plus de 5 mois que j’essaie d’obtenir une réponse concernant mon dossier, malgré plusieurs mails et relances restés sans aucun retour.
En tord, 6h de retard ainsi que l'impossibilité de prendre ma correspondance.

Être ignorée aussi longtemps est extrêmement frustrant et inacceptable. J’espère que cet avis permettra enfin que ma situation soit prise au sérieux.
Je mets une étoile simplement car je ne peux pas en mettre 0.

i fly with air serbia few times and all was relatively okay before this last booking!
they lie about their rebooking policy!
its practically not possible if you book with them to rebook your flight! i call 2 times their center they witrow money from 3 cards and still didnt change the flight with stupod excuse about their system then i download the app as well no success! practicallly they do what calls fraud in EU. Do not book with this airline nonmatter how cheap are their tickets!

Not sure what people expect but I flew Budapest to Belgrade and had a 21 hour layover (saved $300 to spend 300 in Belgrade) and without talking about anything but the flights both flights exceeded my expectations in every way. Staff was impeccable and the aircraft were clean and orderly run.we arrived safely and early in NY at final destination and I was very pleased with the experience.

Sehr sehr schlecht organisiert!
Hab XL Sitzplatz gebucht und einen none xl bekommen.
Das Boarding war katastrophal.
Das Personal hat eine Viertel Stunde lag mit einer Dame wegen irgendwas diskutiert und andere Gäste nicht vorgelassen. Der Flug hat sich dadurch um eine halbe Stunde verspätet. Der Flieger war rechtzeitig da.
Die ausgeteilten Salzstangen schmecken nicht.

Insgesamt nicht zu empfehlen!
Never ever again.

Mi stupiscono tutte queste recensioni così negative e non solo su Air Serbia ma anche su altre che io ritengo ottime, probabilmente al 99% recensisce solo chi ha avuto esperienze negative.
Air Serbia la definisco un compagnia Low Cost ma non Low Cost come prezzi…aerei vecchiotti certo ma personale di bordo molto gentile e disponibile anche se non c’è nessun servizio a parte una bottiglietta di acqua e o un pessimo panino o dei biscottini. Per me non è un problema perché volo con Air Serbia sempre verso una specifica destinazione…facendo scalo a Belgrado. La loro App è molto ben fatta ed intuitiva e puoi scegliere i posti (naturalmente a pagamento) ed altre cose in modo che al check in non hai sorprese. Ad oggi non mi ha mai deluso particolarmente poi certo a Belgrado all’aeroporto N. Tesla sono molto naive nel boarding e altro ma non dipende da A. Serbia. Per concludere compagnia onesta ed affidabile. Piccola aggiunta, viaggiare al giorno d’oggi è diventato spesso complicato ma in ogni caso Air Serbia per me è una buona compagnia che merita fiducia, poi certo gli inconvenienti o problemi possono capitare.

Αγενές προσωπικό με τρόπους που θυμίζουν αστυνομικό περιβάλλον κι όχι αεροπορική εταιρεία. Το ταξίδι είναι μια απόλαυση αν όχι μια ανάγκη και η αγενης συμπεριφορά δημιουργεί αποστροφή προς την εταιρεία και την χώρα. Δεν μας μετακινούν δωρεάν, κι επιβάλλεται το ευχαριστώ και το παρακαλώ στην επικοινωνία.
Ότι χειρότερο έχω συναντήσει.

Serieus de aller allerslechte vliegtuigmaatschappij waar ik ooit mee gevlogen ben. En ik ben over de hele wereld geweest, inclusief in propellers in Afrika. Na boeken veranderen ze ineens vliegtijden en stoelen, waarvoor je al betaald hebt. En in plaats van 3 stoelen of rij 3, zit je ineens met drie personen helemaal uit elkaar verspreid in het vliegtuig, niemand naast elkaar, terwijl we reizen met onze dochter van 8 jaar. Na 3x (!) gebeld te moeten hebben, met steeds minimaal 15 minuten wachttijd, is het eindelijk verzet, maar wel naar rij 16. Geen compensatie voor het gezeik, niets! En dan check je online in, en dan geven ze je weer andere stoelen dan waarvoor je hebt betaald.

Nous étions stressés de prendre AirSerbia au vu des mauvais commentaires car nous avions une escale, mais tout s’est bien passé, nous sommes partis à l’heure et arrivés avec 20 minutes d’avance.

Worst airline in the world. If I could give them 0 stars I would do so gladly. Over the years they went from being a decent airline to probably the single worst experience I've ever had. They rebook and cancel flights and advise you less than 24h earlier and when you ask them to change the flight they don't respond at all. Talking to their support is like talking to the brick wall, the wall is likely to be more helpful I think. To top it all off they lose your luggage. What else can one say except if you have the option to walk, it's probably preferable to using this sad excuse for an airline.

🚫🚫🚫Waiting more than 3 months refund...Avoid 🚫🚫🚫🚫

Worst European Airline, avoid and don’t try to be cheap. Ryanair looks better and better. Extremely rude ground employees as well as flight attendants. Last minute seat swap from row 4 to 21, and no one cares even a tiny bit.