Air Serbia Arvostelua 

Abzocke vom anderen Stern!
88€ für 400g zu viel im Koffer obwohl der 2. Koffer 4 Kilo leichter war.

Worst airline in the world

KEEP AWAY FROM THIS COMPANY! NEVER book airserbia. I just booked a flight, noticed that they booked a wrong flight to get there (I originally wanted to fly in the morning but they sent me a confirmation that it was in the evening) and I wrote a message to costumer care that I originally wanted another flight. The man from the callcenter was extremely rude & said, that I can't change it, because I would have had to send them over callcenter the information. If I don't come on the one flight, I will have to book another flight back & forth. They want your money! Nothing else than that!

We had 2 flights with Air Serbia. First, we were sending my grandmother, 79 years old, back to Moscow. We arrived at the registration desk, and as she is a person with difficulty walking were asked to wait for a special assistance rep. However, after some time, a certain Nikola jumped out of his desk and started almost screaming at my grandmother to follow him immediately, walking away from her very quickly. I asked him to please walk slower, as she cannot walk at his speed, but he kept rushing in a very rude way, seriously rude way. So I asked him to lower his tone and please slow down. After that request he starter screaming at me that if we won't do as he tells, SHE (pointing a finger at my granny IS NOT GONNA FLY AT ALL). Honestly, this was getting ridiculous, as she REALLY cannot walk, so no matter how he screamed she simply is not able to do that... His colleague came along and I tried to explain to her one more time (which again: HOW MANY TIMES should one explain what is clearly visible???? and for what this special service was requested) They made us walk through the whole floor, and Nikola all the way kept on showing in an ironic way the speed with which we were walking, making a million tiny awkward steps to show how intolerable it was for him to walk so slow... I wanted to cry of this helplessness... How can a service representative be so mean as to not only force the weak to do what they cannot, but also make fun of it? I tried to make a video of him doing so, but I guess it was not his first time, as he immediately turned and forced me to cancel, controlling that I cancelled also from the Recently Deleted folder, continuing humiliating my grandmother and blackmailing me with her flight cancellation. His colleague, a young lady, who seemed to understand at first that my grandmother had serious difficulty walking, still was fully supportive to him, occasionally smiling when he was impersonating that problem of an old person. I just wish that they would know that for her it is big personal drama that she cannot move as fast as she would wish, especially in the airport where time is very valuable. And that people working in the place that is supposed to help other people should at least be respectful enough not to make fun of elderly people with special needs.

If I could give 0, I would!!! With one word ‘terrible’ experience.
Our flight delayed almost 3 hours without any explanation.
It was my first time I used Air Serbia although the bad reviews, I never use again

il 27/07 il nostro volo Istanbul-Belgrado (JU423) è partito con 40 minuti di ritardo, causandoci la perdita della coincidenza per Roma (JU404), decollata puntualmente senza aspettare i passeggeri in transito sullo stesso volo in ritardo della stessa compagnia. Il risultato: bloccati a Belgrado per un'intera notte, con volo sostitutivo il giorno dopo alle 6:00 del mattino. Siamo arrivati a Roma con oltre 12 ore di ritardo rispetto all'orario previsto.

Nessuna gestione tempestiva della situazione, nessuna comunicazione chiara su cosa sarebbe successo, e la sensazione di essere stati semplicemente parcheggiati fino al volo successivo disponibile. Un ritardo di 40 minuti che si trasforma in una notte persa e mezza giornata di viaggio in più è inaccettabile per una compagnia aerea seria.

A racist rude employee at transfer desk, Belgrade airport. Today August 23rd Belgrade airport - 5-6 am, transfer desk a man on the very right. Upon landing from Moscow and in thus obliged to get ticket for flight further, I arrived at transfer desk. And came across - an absolute p**** of a rude authoritarian agressive employee … I have used this airport and airline multiple times and for over 5 years never had a claim or anything , Nobody even rude ever - and after uncountable experiences- a random Transfer employee ruins all and causes me moral damage and traumatises me - to my dismay - I fell victim of an absolute agressive, insulting, racist and authoritarian man who was grimacing and and making inadequate insulting remarks and making fun of me … just because I told him to provide me with my tickets - I needed to rush to toilet - and asked how long will that take - then he said he will keep my passport if I go to toilet- he can’t keep my passport - it’s illegal !!!! Basically he was additionally making fun of me not letting me go to toilet - keeping me wait for over 10 min deliberately to make me suffer not getting ticket and not being able to use restrooms !!! This is inhumane!!!! Absolute criminal this man! .. he is incapable of printing out a basic existing ticket with already purchased seat I had … took over 10 min to get it printed out … not to mention how incapable he is … instead of apologizing and explaining to me why it took him over 10 min to get my ticket printed out - he started insulting me and calling names and yelling …plus a absolute racist - he saw a Russian passport ! Then he said you can wait as much as needed - and shouted even more/ threatening me! In the end he tossed my ticket AT Me in an agressive way- which hurt my hand ! This man must be identified and leave his job. My lawyer has reported this infamous whatever it is - to all possible authorities ! I demand all involved and responsible for this employee’s atrocious actions and behavior - to take immediate measures to dismiss this man grimacing at me and offending me! Immediately to be dismissed

Crew arrived late for first morning flight by 49 minutes. Causing issue with connection.
Seat are like a wooden bench. Should have saved more money and used rope vs seat belt
Staff rude pushy not helpful in anyway.
Had gate change on one leg of trip. Never updated. Only way I caught was looking at gate monitor and it went blank.
Longs line as not enough staff.
Logged over 90 flights.in my life
This is first and last time for them
BEWARE

Sehr enttäuschender Kundenservice. Unmittelbar nach der Buchung bemerkte ich, dass Abflug- und Ankunftsort versehentlich falsch ausgewählt worden waren. Bereits innerhalb der ersten 30 Minuten kontaktierte ich Air Serbia, erklärte den Fehler und bat um eine sofortige Stornierung sowie Rückerstattung. Ich verbrachte zudem über eine Stunde in der Warteschleife bzw. am Telefon, ohne eine zufriedenstellende Lösung zu erhalten.

Obwohl ich mich unverzüglich meldete und keinerlei Leistung in Anspruch genommen wurde, lehnte die Fluggesellschaft die Rückerstattung ab. In der Folge habe ich über meine Bank eine Transaktionsanfechtung (Chargeback) eingeleitet. Zusätzlich war ich gezwungen, die Situation selbst zu lösen und die Reise neu zu organisieren, um überhaupt noch mit derselben Airline fliegen zu können – aufgrund der mangelnden Unterstützung jedoch unter großem Aufwand.

Ich hätte mir in einer solchen Situation deutlich mehr Kulanz und Kundenorientierung gewünscht. Aufgrund dieser Erfahrung und der fehlenden Hilfsbereitschaft werde ich künftig nicht mehr mit dieser Fluggesellschaft fliegen und kann Air Serbia leider nicht weiterempfehlen.

Our Air Serbia flight was delayed, and passengers then spent more than an hour onboard in 30+°C heat with no air conditioning.

The check-in experience was worse: staff rudely pressured people into surrendering their carry-on bags, citing overbooking and a supposed lack of overhead-bin space. Once onboard, however, many overhead compartments were clearly empty.

I also saw a security employee vaping behind the X-ray screening area when she thought nobody could see her. The whole experience felt chaotic and unprofessional — more like dealing with 1990s-style street toughs than using a modern international aircompany.

What makes it especially frustrating is that this ticket cost roughly three times more than comparable options from competitors. I would not be writing such a review if Air Serbia were not charging premium prices while delivering such a poor standard of service.

Als ik ze nul sterren kon geven had ik het allang gedaan. Dit is de meest vreselijke en ongeorganiseerde hoop dat ik ooit heb meegemaakt. Er is een vertraging van een uur en niemand krijgt fatsoenlijke informatie. Verder is het personeel totaal niet behulpzaam en kortaf. Samenvattend: kies een andere vliegmaatschappij

Very poor service, at the airport in Athens. The staff is very unprofessional ( I think he is maybe the boss ) but did not welcomed and also unfriendly to the costume I fly on 14th August 2020 at 4am from Athens - Beg , he came very late and talked unprofessional to everyone!!! I will never ever fly with this airy again.

Expérience terrible : 1h de retard sur le 1e vol puis 3h50 sur le second, arrivée à minuit au lieu de 20h avec 2 enfants en bas âge. Cerise sur le gâteau : ils ont perdu notre valise. Aucune excuse ni aucune proposition de dédommagement, c’est du délire….

Air Serbia weigert sich trotz 3,5 Stunden Verspätung eine Entschädigung zu zahlen obwohl Sie eigentlich vom Gesetz her dazu verpflichtet ist. Einfach nur traurig. Nie wieder .

Volo JU416 da Belgrado a Milano Malpensa 14/08.
Penso l’esperienza su un volo più paranormale della mia vita.
Volo alle 6.40 di mattina da Belgrado, abbastanza vuoto, ci sono solamente 1 hostess e 2 steward. La hostess insieme a uno degli steward passa l’intero volo a sbraitare ad alta voce, litigare e lamentarsi di non capisco bene cosa, mentre tutto i passeggeri cercano di dormire e guardano continuamente la scena allibiti. Io e la mia amica ci siamo girati a guardare la hostess almeno 5 volte ma non coglie e va avanti imperterrita. Al momento della consegna delle acqua la scena è ancora più assurda perchè i due continuano a sproloquiare mentre consegnano ai passeggeri.
Mi sembrava di essere a un bar a sentire la break up story di una ragazza ubriaca in serata.
Perfavore procedete con un reclamo al personale perché è inaccettabile il livello di non curanza verso i passeggeri.

please just look rewiew No of stars..if exist 0 they will get 0 ...they not need exist ...worst Compa y on the planet ,they will lost houtlagage ...not take care about you 0 customs service...dont fly with him

Paid $75 to check a suitcase that was never properly tagged — still missing a week later

On August 2, 2026, I traveled from Belgrade to Houston via Paris. My first flight was Air Serbia JU240, sold as Air France AF6291, followed by Air France AF98 from Paris CDG to Houston.

I paid an additional $75 to check my suitcase in Belgrade. However, the suitcase apparently was not properly tagged/registered by Air Serbia and did not travel with me. I arrived in Houston without my luggage and without a baggage-tag receipt that would allow the bag to be properly traced.

Two days later, on August 4, a family member actually went to Belgrade Airport and physically located my suitcase in the lost-luggage area. Air Serbia then arranged to send the suitcase to Houston through Paris.

Yet the suitcase still did not arrive.

On August 6, I filed a missing-baggage claim with Air France and supplied photographs and identifying details of the suitcase. As of August 9 — seven days after my original flight — I still do not have my luggage or a clear explanation of where it is.

What makes this particularly frustrating is that this was not simply a suitcase that became delayed somewhere in transit. It appears to have been left behind in Belgrade because it was not properly tagged in the first place, despite my having paid to check it. Even after my family physically found the suitcase and it was supposedly forwarded again, Air Serbia and Air France have still not managed to deliver it or provide a clear chain of custody.

I expect the two airlines to coordinate with each other, locate and deliver my suitcase immediately, refund the baggage fee, and reimburse the reasonable expenses caused by this delay.

I am extremely disappointed with the way this has been handled. I will update this review if and when my luggage is returned and the matter is properly resolved.

Really bad service. We had a flight with Air Serbia from Tirana to Beograd to Copenhagen. When we were planned to fly from Tirana we were still in the airport at an empty gate without any information. Then 20 min later 1 person came and began checking us in. The boarding took a while with a filled gate and only one person the check the boarding passes. Then we came out to the plane which was really hot because it had stood in the heat for a while. We sat us in and still had no idea of why we was late. There we sat in extreme heat in 40 min before they started the engines and thereby the aircon. Then we waited 30 min more before getting in the air.
By waiting that long we were sure we had missed our connecting flight. There were about 14 people who also should our way. We were told by the stewards that the plan was waiting for us. When we landed it look a little before we got in to the terminal but then it said our plane left 20 min ago. What I don't understand is why the delay our flight to CPH with 30 min, because they are waiting for us, and then see that they took off 9 min after we landed. But because it took 25 min to get in, we of course missed it.
But then we of course had to get some new tickets. It was a chaos. First they found us a new plane home 2 days later. Why couldn't our original plane just have waited 20 min longer when it's the same airline and they know there is no other flights for a day.
But after waiting almost 2 hours and getting our new tickets 2 days later we need everybody to go in a group down to get bags and the to their sales department to get our hotel stay while we waited and we should also by their costumer service to hear if there were other opportunities to get home earlier. Because of really bad communication it took an additional 2 hours. The attitude from the personnel from the missed flights desk were not very nice.
Would not recommend to anyone.

On 20–21 February 2026 I flew Air Serbia from Tirana to Stockholm via Belgrade (booking QYGQVX, flights JU163/JU382/JU380). A late departure from Tirana caused me to miss my confirmed connection in Belgrade by about six minutes. I was rebooked onto a flight the next morning and arrived in Stockholm more than 13 hours later than originally scheduled.
I submitted a full compensation and expense claim under EC 261/2004 on 26 February 2026, with all documents (booking, boarding passes, hotel photo, receipts). As of August 2026, I have received no substantive response, despite Air Serbia’s own policy stating that claimants may escalate to the Civil Aviation Directorate after 60 days without reply. I have now escalated to the Serbian regulator and copied the Swedish and EU authorities.
I am seeking €400/£350 compensation for the delay plus reimbursement of RSD 3,790 in reasonable expenses. The lack of communication and the stress of the disruption have been very disappointing.

Åkt med de XX antal gånger och har aldrig lyft i tid, inte ens när det är första flyget på dagen. Aldrig någonsin i tid, aldrig.